Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service to get a template for a contract related to some contract work I was doing. I kept the account active just in case I accepted another contract. Now I am attempting to end my service through this company. Their website does not allow logins at this time and multiple attempts to reset my password are failing saying that portion of their website isn't available.I want to cancel and they are making it impossible. I am going to have my bank stop payments to their company, but this should NOT HAPPEN. My e-mails from them do not even show my username, etc. Just "Thanks for Signing Up". Clearly I have been scammed. Based on other complaints this has become even more apparent.

  

  Business Response

  Date: 04/01/2024

  Hello,

   

  Thank you for reaching out, and we apologize for any inconvenience caused. You can reset your password using the link provided on the login page or contact us via phone, email, or chat for assistance. All the necessary information is available on our website. Your account has been successfully canceled, and you should receive a confirmation email shortly. Please don't hesitate to reach out if you require any further assistance.

   

  Sincerely, 
  
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it for the time being. I received an e-mail stating that my subscription has been canceled. I will check my account at the end of the next billing cycle to confirm.

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are going through a separation and I thought about filing for divorce and wanted to see how difficult the process would be so I checked out legal templates and paid 1.00 I never printed anything or used their services and I canceled the same day however there are two transactions on my debit card for ***** both of which I did not agree to. I paid the 1.00 and canceled immediately so the charges never shouldve been applied

  

  Business Response

  Date: 03/20/2024

  Hello,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.

  
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive. Upon reviewing your account, it appears it is still active, and there was a charge for $39.95 not $79.90. You can see this information once you log in and check under user settings > billing history.
  
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  Following a discussion with our accounting department, we processed a full refund for $39.95 and your account has been canceled successfully. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. 
  
  
  
  Best,
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  

  
  

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As most of the other complaints about this business have mentioned, you sign up for a 7 day trial and then they provide no way through their website to cancel the membership and/or account until the subscription has started and you have been charged.The site is deceptive in their billing practices and makes it seems like you won't be charged at the end of your trial as there is no is no way to cancel the membership during the trial, leading the consumer to believe that you will not be charged.Immediately when I was charged, I reached out to customer service to refund the subscription and they refused with the generic message that it is in all of there other responses here. I am worried that not only will they not refund me, but will continue to charge my account even though I am able to now cancel my membership now that I have paid.

  

  Business Response

  Date: 03/12/2024

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.

   

  *********************************************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged without permission I signed up by paying for $1.00 to try out legal templates. I found another company that offered the same services for free of charge, so I cancelled on the company's website after several pop-*** asking me to stay. Today I was charged ***** for services that I am sure I cancelled prior to the end of my trial period. When I went to resubmit my cancellation a second time, I attempted to get a refund and it told me that my subscription would be cancelled on April 11th (a month from today) and not today even though I no longer need these services. I am essentially being forced to pay for a month of service, March 11 to April 11th even though I no longer want this subscription and will not use it. I want a refund and the phone number provided on the charge offers little to no resolution to cancel my month that was just charged to my card today and I will not be and have not been utilizing services from this company. I hate being bullied to make purchases that I have no intentions of using.

  

  Business Response

  Date: 03/11/2024

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

  Our accounting team had completed processing the refund for $39.95. 
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.

  Thank you in advance for your time, and please let me know if you have any further questions.

  Sincerely, 

  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial for $1.00 from legal templates. I tried to cancel it 2 days later but apparently it didn't cancel because I was changed $39.95 a month for many months. My wife discovered this while helping me with purging our files. I am 75 years old and believe that this company should be investigated by the authorities because they obviously don't make it easy to cancel and fraudulently charge people continuously by "renewing" every month. I fully believe their practice preys on people and they should be shutdown.

  

  Business Response

  Date: 03/10/2024

  Hello,

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  
  
  *********************************************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen $160 dollars from me in the last 4 months. I have no idea how they got my information but when I addressed the issue with them I was told that they would return only half of my money. This was presented as a fair solution to money that was taken fraudulently to begin with, but the catch was that I would have to agree to not report the remaining balance to my credit card company for recovery. Their customer service emails are manipulative and aim to extort while refusing to accept any wrongdoing. Anyone who works for this company should be utterly ashamed to be affiliated with such a lowlife career choice. I now have to get a new card and reset all my accounts thanks to these thieves but it seems that was their intent all along. Inconvenience me to the point that Id settle with being robbed of $80 rather than $160 than engage with my bank. They are disgusting. And yes, BBB I am more than willing to lend my experience to news media, thanks for asking.

  

  Business Response

  Date: 02/23/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, based on our records, you signed up for the trial subscription. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for the last three months due to our system's limitation of not processing refunds for transactions older than 90 days. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while this remedy falls exceedingly short of reasonably ethical business practices in the complete and full return of ALL stolen money at this time I am open to receiving $120 of the $160 fraudulent charges back to my credit card. It is extremely disappointing that intentionally predatory companies like this are allowed to operate at all. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unknowingly, I was charged $39.95 every single month (for 33 months) since May 2021, without any email notifications that the trial would end nor the fact that I was still subscribed to the services. In addition, for the 33 months that I was being charged, I have not used the service provided at all. In total, I paid $1318.35 over the past three years. I emailed the business hoping to resolve the issue, however, they claimed that their current system doesn't permit them to process refunds for accounts canceled after the 7-day trial period, without offering any other alternative options or any room for negotiation or communications. Thank you in advance for your help!

  

  Business Response

  Date: 02/22/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, based on our records, you signed up for the trial sub. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  

  Following a discussion with our accounting department, we are able to provide a refund for the last three months due to our system's limitation of not processing refunds for transactions older than 90 days. We deeply regret any inconvenience this situation may have caused. If you agree to this offer, please let us know so we can initiate the refund process without delay.

  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Best,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Thank you for your assistance!

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My DISABLED son used my card for this service and I called them to explain that he was disabled and I didnt authorize this purchase. They would not refund my money even though I told them that he did not understand what he was doing. They offered me a 9.99 monthly charge though with a 30 dollar refund if I agreed to that ! I want ALL my money back !

  

  Business Response

  Date: 02/22/2024

   

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $38.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  *********************************************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial of a service and this company fraudulently charged me for 6 months (July-December 2023) of a service I never used again, with ZERO NOTICE of ongoing charges. Such a scam and they KNOW IT.

  

  Business Response

  Date: 02/11/2024

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, based on our records, you signed up for the trial sub. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  
  After consulting with our accounting team, we have decided that we can offer you a three-month refund for the most recent charge. We sincerely apologize for any inconvenience this may have caused you, and we hope that this resolution meets your satisfaction. Please inform us if you accept this proposal, so we can proceed with the refund process immediately.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response and the chance to regain your trust in our services.
  
  Warm regards,
  
  Betty K. 
  ************************** 
  ************************** 
  ***** ********

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I am confirming that this is an agreement to a 3-month refund from ******************, which amounts to $119.85, credited back to the card they have on file. Thank you. 

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for over 1 year without my knowledge, with no billing notices, etc.
  
  I recall trying the free trial of the company but do not recall signing up for a subscription. In the year 2023 I did not log in once, believing my account cancelled. I was charged $559.3 for exactly zero services by a software company with deceptive and possibly manipulative sign-up/billing practices.
  
  I contacted customer support to communicate and request a refund for what effectively amounts to highway robbery / theft. Their complete response quoted: "Unfortunately, at this moment, our system does not allow us to process a refund for accounts that are canceled after the seven-day trial. However, we can assure you will not be charged going forward as the account is canceled, and we sent you a confirmation email."
  
  I informed the company that I would seek disputes with my bank to the maximum extent possible and further would be filing reports of business misconduct, further asking if there was "NOTHING" that could be done?
  
  The one word extremely passive aggressive response by someone named "Cris" was "Okay". No effort to amend the situation. Just a complete lack of concern, respect, and integrity,

  

  Business Response

  Date: 01/22/2024

  Hello,
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  We acknowledge your dissatisfaction with the information provided by the customer service agent. We apologize and will investigate the matter. Appropriate disciplinary action will be taken.
  
  I'd like to clarify that, based on our records, you reactivated your monthly subscription membership on 12/15/2022 at 11:12 PM EST. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  After consulting with our accounting team, we can offer you a three-month refund for the most recent charge. We sincerely apologize for any inconvenience this may have caused you, and we hope that this resolution meets your satisfaction. Please inform us if you accept this proposal, so we can proceed with the refund process immediately.
  
  You'll retain full website access for the remaining month, inclusive of all legal forms. Additionally, you can share your account with family and friends and explore the new PDF editor feature. We sincerely apologize for any inconvenience you may have experienced, and we hope this resolution is satisfactory to you. 
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response and the chance to regain your trust in our services.
  
  Warm regards,
  
  Betty ** 
  ************************** 
  ************************** 
  ***** ********

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.