Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the 7 day trial and canceled.I was charged with a $39.95 monthly fee for a renewal. When I canceled the account again, I was told I could keep the membership for $9.95. Still canceled.Emailed support to ask for a refund.Support Answer:"Regrettably, our current system doesn't permit us to process refunds for accounts canceled after the 7-day trial period. However, rest assured that you will not incur any future charges as your account has been canceled. A confirmation email regarding the cancellation has been dispatched to you."

  

  Business Response

  Date: 07/22/2024

  Hello,
  
  
  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

   

  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I will reopen the complaint if the $39.95 is not received as promised within the specified time frame.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like multiple others, I cancelled my free trial and was still charged an outrageous fee. They told me it wasnt cancelled so they cannot refund me. This is a scam. I was refused a refund and ** currently waiting for a supervisor to contact me back.

  

  Business Response

  Date: 07/14/2024

  Hello,
  
  
  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  In the event that my service was satisfactory to you, I would really appreciate it if you would leave feedback on the survey regarding our interaction. 
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like multiple others, I cancelled my free trial and was still charged an outrageous fee. They told me it wasnt cancelled so they cannot refund me. This is scammy.

  

  Business Response

  Date: 07/01/2024

  Hello,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specific time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.

  Our accounting team had completed processing the refund for $39.95. 

  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  Sincerely, 
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company would not refund anything even though they 100% know I never used it once. Apparently I screwed up and signed up for a free trial, but that doesnt explain why they refused to refund any of multiple months of charges afterwards.

  

  Business Response

  Date: 06/26/2024

  Hello,

  Thank you for reaching out.

  We refunded the two months charge and you should receive it within 3-5 business days. Again, we are sorry for any inconvenience caused. 

  
  Sincerely,
  
  
  **************
  **********************************
  **********************************
  **************

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a receipt in Word document from this company via website (found on ******* for my car sale. There was a charge of $1.00 for the template, which I paid on June 18, 2024 under my credit card, however on 6/24/24 I was charged again. This time as $39.95 through my credit card. I called them and I was told the $39.95 is for the signature of their service, which I didn't approve. I called them and cancelled Confirmation# ******** . I felt I was misled, and I don't think I should pay for this $39.95 for only a piece of paper (no more than 1 page).

  

  Business Response

  Date: 06/25/2024

  Hello,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.

  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.

  The refund process for $39.95 has been processed, and you can anticipate receiving it within 3-5 business days. We apologize once more for any inconvenience caused.

  Warm regards,
  
  **************
  **********************************
  **********************************
  **************

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  Dear BBB,

   

  Sorry for the late response. Yes, I received the refund of  $39.95 in my credit card from Legal Templates, LLC, ref. complaint ID # ********. Please consider this case resolved.

   

  I appreciate your help!

   

  Best regards,

  *********************

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial period only. My receipt was for the free trail period only. I was charged the $39.95 and then charged for the following 2 months of $4.95 each month. I cancelled the trial period a few days after initial submission because the services/products/forms did not meet my needs. I was advised by Legal Templates, LLC that my account would not be charged because I had not credit card associated with this account. And this was the same response I received for both the initial cost of $39.95 and the 2 $4.95 charges. However, my card was associated with the account for the free trial, in which I cancelled a few days after. After numerous emails back and forth, this company finally stated my account was closed today 5/8/2024, but refused to refund my money that they had no authority to take. This company needs to be red-flagged or shut down for false advertising, fraudulent practices and theft. Thank you for any/all help.

  

  Business Response

  Date: 05/08/2024

  Hello,

  We appreciate your contact and apologize for any inconvenience experienced.
  
  Upon review of our records, the customer initiated contact with us via chat on March 6th at approximately 4 pm EST to request cancellation and a refund. Our customer service representative, ****, successfully retained the customer by offering a reduced rate of $4.95 and processed a refund of the agreed $35. Please find the attached chat transcript and payment details for reference.
  
  The customer's account has been successfully canceled. However, we are unable to proceed with the $4.95 charge as per the customer's agreement to switch to the lower rate.
  
  Please inform us if further information is needed.

  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

   

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A family member with a major learning disability signed up for a Trial period with Legal Templates, LLC using my debit card. She enjoys doing things on the computer and pretending she works as a lawyer, secretary, my assistant, etc. She is a very sweet, child-like girl and meant no harm. I have been ill for several months and have not gone online to view my bank statements. I went online today and was surprised to find 6 charges from Legal Templates, LLC. There were two charges on the same date of December 18, 2023 ($1.00 and $38.95). On 1/16/2024, I was charged $39.95. On 2/16/2024, I was charged $39.95. On 3/18/2024, I was charged $39.95. Lastly, on 4/17/2024, I was charged $39.95. I called Legal Templates, LLC and talked to a representative named ****. She talked me into getting a plan for $9.95 per month for my family member. I decided to do this plan so my disabled family member could occupy herself with something I consider somewhat educational. I learned she never used Legal Templates ALL of January 2024, February 2024, AND March 2024. She did not realize she still had access to the forms until she tried it in April. She had thought it was cancelled after she used it during the Trial period in December 2023, in which I was charged $1.00. Please refund $38.95 billed December 18, 2023, $39.95 billed January 16, 2024, $39.95 billed February 16, 2024, and $39.95 billed March 18, 2024. Total Refund should be $158.80.My mother recently passed away and I have been ill for several months and now need surgery. This has caused me a great deal of stress learning of these charges from Legal Templates, LLC.

  

  Business Response

  Date: 05/02/2024

  Hello,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for two months. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because:  I will not accept a refund for just two months.  

  Why is Legal Templates charging drastically higher prices each month if a customer does not call up

  and cancel?  It seems unethical for a business to act in this manner.  Your rate suddenly becomes $9.95

  per month as soon as a person calls to cancel.  I should have been charged only $9.95 after the trial period.

  As I stated, I want a refund for 4 months.  
  
  

  
  

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was paying $1 to access their site and look at documents and I have been charged $39 for 2 months for a total of $78 +. I just want this canceled!!

  

  Business Response

  Date: 04/28/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership. I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  I've successfully located your account associated with the email address ********************, and the subscription has been successfully canceled on 04/28/2024 10:12PM EST.
  
  Our accounting team had completed processing the refund for two months. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the business via their support email after canceling the membership under my account and noticing that they were attempting to charge my bank account still for this membership. To which I received no response and still have yet to receive a response. The company kept trying to charge my bank account repeatedly everyday until the account had money and when it did, they took the full membership amount even though I had cancelled the membership way in advance to being charged for said membership.

  

  Business Response

  Date: 04/23/2024

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 2023, I've been charged $39.95 monthly without notification that my trial period had ended or that I was still subscribed. Despite not using the service for the last 4 months, totaling $159.80 in payments, when I emailed the business hoping to resolve the issue, their response was dishearteningly rigid: they claim their system cannot accommodate refunds for cancellations beyond the initial 7-day trial period. This lack of flexibility or willingness to engage in constructive dialogue is deeply disappointing as they offered no alternative solutions or room for negotiation. Thank you for your assistance.

  

  Business Response

  Date: 04/22/2024

  Hello ***************,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for two months and you still have access for the remainder of the month. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer Answer

  Date: 04/30/2024

   I am rejecting this response because:
  

  Hello *******,

   

  Thanks for getting back to me. Yes I accept their business response. Please advise what the next steps are and when I can expect a refund.

   

  Thank you.

   

  Best Regards,

  *****************

   

  
  

  

  Business Response

  Date: 04/30/2024

  Hello,

  Thank you for your reply.
  
  Our accounting team had completed processing the refund for two months. 
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  Sincerely, 
  
  ************** 
  ***************************************;
  ********************************** 
  **************