Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got onto the Legal Templates website as I was setting up my own LLC. I didn't realize that I had signed up for a subscription because no invoices or receipts of payment were ever emailed or mailed to me. When I saw that there were several months worth of charges on my account, I had to go way back into the recesses of my email to see why I was being charged for a service I never even used! There were no confirmations of payment or anything! I canceled the subscription and the card on file (canceling the card was unrelated).
  When I called customer service, it took me FIVE attempts to actually get through to someone. When I finally spoke to someone, he said that the account was closed due to inability to process payment, since I had closed the credit card on file. I said I wanted to be reimbursed for the amount that had been charged and first he said they don't do reimbursements. Then he tried to say he wouldn't reimburse me because the card was no longer active. I said that the card being active or inactive is irrelevant. I said they could issue me a check or send me a wire transfer or I could give them a different card number. He said they couldn't do any of that. I said I don't believe that, but in the end he refused to give me even a partial refund. He expressed his sympathy and I told him that I hope he can find another place to work because Legal Templates is SHADY as ****.
  The main issue I have from all of this is: I NEVER RECEIVED ANY NOTICE WHEN MY ACCOUNT WAS BEING CHARGED. Every other subscription I have sends a reminder before they charge my card!!! It's shady as ****. It's morally and ethically wrong, and I am CERTAIN I am not the only person who has has this happen!!!! This business should not be allowed to operate!!!!!

  

  Business Response

  Date: 08/10/2023

  ****o,

   

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us  or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.

  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  ************************** 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today August 7, 2023 I noticed a $39.95 charge on my card from this company. There is also a charge 6/4/23 and 7/4/23. I’m calling my bank now to see if they charged me every month since the one time I used their service in November 2022. I paid the $1 to use the one form when I signed up. This is fraud. I can see how other people have done the same as me, use their service and unknowingly get charged EVERY month since then. Absolutely insane! $359.55! I called the number and was met by an extremely condescending employee. As if he has to take these fraud calls all day. I told him straight up this was fraud and to cancel whatever it is they have me signed up for. He said to just contact my bank instead of offering me any resolution. The email on the account is *************************. I want a charge back for 8 of the 9 months.

  Customer Answer

  Date: 08/08/2023

  I am attaching the email from the cancellation from yesterday after I spoke to someone over there on the phone. They get so many inquiries about fraud charges it is listed in their FAQ on their website and I am attaching screen shots of their website too. They are tricking people with their “memberships” and hoping people won’t notice or understand what they’re doing when they sign up. 

  

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for reaching out.

  I deeply regret any inconvenience caused. We are genuinely sorry if our agent's tone came across as condescending; we will thoroughly review the recording and take appropriate measures.
  
  Allow me to provide further clarification. Your 7-day trial membership offers unrestricted access to our collection of personal and business legal forms. After the initial seven days, this membership is set to renew automatically.
  
  To prevent any confusion, our billing policy is clearly outlined on both the pricing and checkout pages. Customers have the option to cancel their memberships 24/7 through the website or by reaching out to a Customer Service representative via chat, phone, or email.
  
  I've successfully located your account linked to the provided email, and I can confirm that the subscription has been canceled 08/07/2023 04:49PM EST. Rest assured, there will be no additional charges on your credit card as long as the account remains canceled.
  
  Our ability to provide a refund is limited to the charges incurred within the last three months. Kindly inform us of your acceptance of this offer so that we can proceed accordingly.
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  **************************
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  When will the refund be issued?

• Initial Complaint

  Date:08/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same old bait and switch free trial then exhorbinant fees after with no warning. There is no cancel form on their website. Legaltemplate keeps trying to charge a card that has a spending limit with a charge of 38.95 that is greater than the limit.

  

  Business Response

  Date: 08/06/2023

  Hello,
  
  
  Thank you for contacting Legal Templates.
  
  
  According to our admin, the account associated with the ***************** email address was not charged for the monthly fee and shows canceled due to payment failure (please see attached screenshot).
  
  
  If your account remains canceled, there will be no additional charges. Should you reactivate your account, your credit card will be charged accordingly.
  
  
  Let me know if you have any other questions, and thanks again for your time.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  ************************** 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 08/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2023, I signed up for a free trial in order to print out one document for a room rental agreement. I entered my debit card information for the free trial in order to be able to print out the document. On July 25, 2023, I noticed a card hold in the amount of $38.95 from Legal Templates on my bank account. I did not authorize any withdrawal from Legal Templates. When I called the number attached, all I got was an automated phone tree. I then logged into the account in an attempt to cancel and request a refund - there was no way to cancel or request a refund - the only information under user settings and billing history was a charge for a monthly renewal purchase of $38.95 (Reference # ***********), there was also a monthly renewal purchase of $1.00 (Reference #***********). I then found another number to call and was able to speak to a live person. I explained I did not authorize this transaction, that I wanted this cancelled and a refund of my money. I was told I would not get a refund because it was past the 7 days (it was exactly 7 days as of the 25th of July). I repeated I wanted the subscription cancelled immediately and a refund, as I did not authorize this charge. I was ignored about asking for a refund and instead was told I would have access to all their legal document services for a lower monthly rate of $9.99 per month. I said NO, I want this canceled NOW, I do not need this service. Finally I was told it was cancelled and the phone slammed down in my ear.
  I am requesting a refund of the $38.95 charged to my account to resolve this matter, as well as to warn any others to be wary of this company. The website is VERY misleading.

  

  Business Response

  Date: 07/31/2023

   

  Hello,

  Thank you for reaching out to Legal Templates.
  
  We have received your recent message. However, it appears that the email address through which you contacted us is not associated with any of our accounts.
  
  To better assist you, kindly provide us with the email address you used during the registration of your Legal Templates account.
  
  If you are currently using a paid account, please share the last FOUR digits of the credit card used for the purchase and the name of the cardholder. This information will help us locate your account accurately.
  
  Should you need further assistance, please don't hesitate to contact me.
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  ************************** 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/31/2023

  The email used to open the Legal Templates account is ****************************.  The email I used to file the complaint is *******************.  Both emails are mine.  I hope this will clear up the confusion.

  

  Business Response

  Date: 08/01/2023

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  ************************** 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $1.00 trial for 7 days on 05/09/23 and was charged $39.95 on 05/16/23 ref # ***********. I created a form that I could not use. My mother passed away and I forgot all about it so I was charged again 06/16/23 ref # ***********. Completely my fault for not canceling, I accept that. So I went to my account and selected to turn off the reoccurring billing. On 07/16/23 I again was charged $39.95 ref # ***********. I again attempted to turn off the reoccurring billing and contacted support to verify that I won't be charged anymore. They confirmed that I won't be and told me that I was still legally responsible for the most current charge. I was never even able to use the 1 form from their site and have now tried to cancel it twice. So now I have been charged a total of $120.85 for absolutely nothing.

  

  Business Response

  Date: 07/19/2023

  Hello,

   

  Thank you for reaching out. We are sorry for your loss.
  
  Our accounting team had completed processing the refund for three months. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  In the event that my service was satisfactory to you, I would really appreciate it if you would leave feedback on the survey regarding our interaction. 
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did not make it clear that there would be a recurring charge or that it would be 40$ a month.

  

  Business Response

  Date: 07/14/2023

   

  Hello,

   

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts.
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  To ensure accurate account identification, please provide the last four digits of the credit card used for the purchase, as well as the name of the cardholder, if you are currently subscribed to a paid account.
  
  
  Feel free to contact me if you require further assistance.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card has been charged 2 times with 39.95 of this template service that we have not used, we just wanted to try it and we have not been able to cancel it, they do not notify us that they are charging us the money

  

  Business Response

  Date: 07/08/2023

  Hello,

   

  Thank you for contacting Legal Templates.

  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts.
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder, so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a free 7day trail for legal Templates and ended up trying to cancel said subscription but it wasn't going through for 3 days, got frustrated I had no comfirming email just to find out that my bank account got charged almost $40 for this subscription. I had explained that it wasn't letting me prior and they did not care said they couldn't refund me after I had finally closed the subscription out which is bs they have all my info stored on which card was charged they just won't refund me!!! I am not paying for a service I've tried to cancel for several days, would like your help getting my money back thanks!

  

  Business Response

  Date: 06/19/2023

  Hello,
  
  Thank you for reaching out, and I do apologize for any inconvenience. 
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We clearly state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  I have located your account linked to the email and the subscription has been canceled 06/18/2023 11:09AM EST.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged with two transactions. I have no clue why I was charged 39.95. It stated pay $1 for a 7 day free trial now my card was charge in that amount and I did not authorize the transaction.
  
  Please advise!

  

  Business Response

  Date: 06/17/2023

  Hello,

  Thank you for reaching out, and I do apologize for any inconvenience. 
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We clearly state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  I have located your account linked to the email and the subscription has been canceled 06/17/2023 12:27AM EST.

   

  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged a recurring subscription that I didn't sign up for and does not exist on my account on their website. On the website, I do not have a subscription, and therefore, I have no way of canceling this ghost subscription.

  

  Business Response

  Date: 06/05/2023

  Hello,

   

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us  or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  ******[email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.