Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no clue they were going to charge my card for 39.47 It stated pay $1 for a 7 day free trial now my card was charge in that amount and I did not authorize the transaction

  

  Business Response

  Date: 05/25/2023

  Hello,

   

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us  or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  Sincerely, 
  
  
  Betty K. 
  [email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought information on forming an LLC for my new business in August 2022. I used their service for this one time and canceled my subscription. Unfortunately I just found out that they have been charging me $39.95 for 8 months following the initial one. It came out of a bank account I rarely use so I did not become aware of it until now. I feel manipulated and scammed. I have been on the phone with them now for 30 minutes with no resolution to my satisfaction. They owe me $319.60

  

  Business Response

  Date: 05/21/2023

  Hello,

  I do apologize for any inconvenience. 
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  There was no cancellation made in our records within the 7 day trial.
  
  We clearly state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  
  Please let us know if you accept the refund for three months of the latest charges, so we can proceed.

  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 05/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  however it’s only to get this matter over with. This company makes it very unclear that they are signing you up for recurring charges. Obviously many others have complained. 

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription 3 months ago and they keep charging my card. I even spoke to a representative and they refunded my money last month but they went ahead and did it again and charged me 39.95 this month again on my account even tho I am no longer subscribed to them. This people need to be investigated and sued for unlawful practices.

  

  Business Response

  Date: 05/08/2023

  Hello,

  Thank you for reaching out.

  We have received your recent message. Unfortunately, the email address through which you contacted us  or provided is not associated with any of our accounts.
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  Feel free to contact me if you require further assistance.

  Sincerely, 

  Betty K. 
  ************************** 
  ******[email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a 7 day free trial and cancelled my account on the second day of free trial. Legal templates still charged me 39.95 in US dollars. I contacted the company by phone and they stated they could only refund me 35 dollars. After speaking with Cris from Legal templates they charged my bank account again for 3 dollars and again for 17.55. This occurred on 3/27/2023. After sending a screenshot to Cris through email he stated that I used another currency other than US dollars and thats why it's being charged and stated Legal templates would not be refunding me my money for additional transactions. I live in Texas United states. We only use US dollars for currency here so Cris is not making any sense and they are still taking money from my account after I cancelled. They are stealing.

  

  Business Response

  Date: 03/28/2023

  Hello,

   

  Thank you for getting in touch with us.

  
  Based on our records, we didn't receive any cancellation request during the trial period, which led to the auto-renewal. We apologize for any confusion caused.

  
  We have refunded a full refund of $39.95- $35 and an additional $4.95 to cover any inconvenience caused, and your account has been cancelled.

   

  Please let us know if you have any questions.
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

   

   

  Customer Answer

  Date: 03/28/2023

   I am rejecting this response because:
  
  
  
  
  I cancelled my 7 day trial on the second day of the 7 day free trial. Your company is a scam and stealing peoples money. You didnt even upload a image proving your statement. Just blatantly lying.

  Horrible business!

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to trial on March 13, 2023. Canceled subscription in on March 16, 2023. Legal Templates has attempted to collect $38.95 on March 20, 21st and 22nd 2023. My card is locked. I contacted chat today (March22,2022) at 7:36pm EST. No one has responded. It says the account is canceled but the attempts on my credit card are still posting.

  

  Business Response

  Date: 03/27/2023

  Hello,
  
  
  Thank you for contacting Legal Templates.

  
  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts. 
  
  
  However, according to the screenshot, you probably registered using another email and the account was not charged due to payment failure.
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder, so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  Sincerely, 
  
  
  Betty K. 
  [email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the support email and asked to cancel my trial account. I received a reply from a person named Cris who kept trying to sell me packages, even though I explicitly stated I wanted to cancel the account once my trial had ended.

  

  Business Response

  Date: 03/21/2023

  Hello,

  
  We apologize for the poor experience you had when contacting our support email to cancel your trial account. It is completely unacceptable that you were sent promotional offers instead of receiving the assistance you requested. We understand how frustrating this must have been for you, and we sincerely apologize for the inconvenience.

   

  Your account was canceled on 03/20/2023 10:57AM EST and no charges were incurred.

  
  We take customer service very seriously, and we want to assure you that we have taken steps to ensure that this type of situation does not happen again in the future. We have reminded our team that it is important to listen carefully to our customers' needs and requests, and to provide appropriate solutions in a timely and respectful manner.
  

  Once again, please accept our sincere apologies for the inconvenience caused by this error. We value your business and hope that you will give us the opportunity to serve you better in the future.

  
  Sincerely,
  
  
  Legal Templates Team
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a free trial with legaltemplates.net and I cancelled it on 2/3/2023. My card was charged not once but twice in the about of $40 both times. Both of these charges were unauthorized. I want a refund from both charges.

  

  Business Response

  Date: 03/13/2023

  Hello,

   

  Thank you for contacting Legal Templates.
  
  
  I have located your account ************************, and the subscription was  canceled 02/03/2023 10:50AM EST.
  
  
  No charges were applied to your credit card since you canceled within the trial period, please see the attached screenshot
  
  
  Please send us a screenshot of your bank statement reflecting the said charges, so I can check with accounting.
  
  
  Our email is *******@legaltemplates.net.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my membership days before the 7 day trial ended but “miraculously” my account wasn’t cancelled and I was charged $39.95. I reached out to the customer service team in which I was in communication with Crystal who said I would be refunded. That email exchange took place on the 17th of February. It’s now March 1st and as of yesterday February 28th I have not received ANY refund. I’m not sure what exactly is the angle of the scam when you tell a customer you’re going to refund them in writing but don’t. I even sent a follow up email with a screenshot of my account letting them know that no refund has been made and my email was ignored. I will be calling my bank today to dispute the charge as I was giving this business the opportunity to do the right thing and yet here we are. Chargebacks reflect poorly on a company’s business but this is the route in which they’ve decided to take. I would recommend not signing up for any trials they have as the cancellation of your account is not guaranteed and you can wake up to a charge of $40.

  

  Business Response

  Date: 03/02/2023

  Hello,

   

  Thank you for contacting Legal Templates, and I do apologize for any inconvenience. 
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  I have located your account linked to the email and the subscription has been canceled, but it passed the renewal time since our system tracks when the trial started.
  
  Our accounting team had completed processing the refund for 39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled legal templates three months ago but they are still charging my credit card $39.99 a month ..I don't understand why since the woman I spoke to said they would not be..and I was all set.but here we are 3 months of charges later

  

  Business Response

  Date: 03/02/2023

  Hello,

   

  Thank you for reaching out, and I do apologize for any inconvenience. 
  
  
  According to our admin, there were no records of cancellations made, hence the auto-renewal.
  
  
  We state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  I have located your account linked to the email and the subscription has been canceled.
  
  Our accounting team had completed processing the refund for 3 months. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17, 2023 I was frantically trying to complete the correct documents to file an emergency, 24-hour eviction notice to evict a tenant who had endangered everyone on the premises. I was in distress. I used this service to create an eviction notice, however, the form that LegalTemplates.net produced was the incorrect form and I only discovered this after I paid the $1 fee. I had no idea I would be charged an additional $39.95 per month. I have been charged $40.95 by LegalTemplates.net and have received no service from them. Furthermore, there was no authorization for a charge of $39.95. I did not authorize that. Legal Templates, in affect, has stolen from me. I would like my money to be returned.

  

  Business Response

  Date: 02/28/2023

  Hello,

   

  Thank you for contacting Legal Templates. We are sorry for any misunderstanding.

  
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  I have located your account linked to the email and the subscription has been canceled.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  
  
  Sincerely, 
  
  
  Betty K. 
  **************************  *******@legaltemplates.net 

  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.