Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online business, ******************, offered a one-week free trial. I used/printed off one document within that one week, expecting it to be free, as their site said it would be. Now I have a $39.95 charge to my debit card, which I did not authorize. I want a reimbursement. **** **** ****** ********************

  

  Business Response

  Date: 02/16/2023

  Hello,
  
  Thank you for reaching out, and I do apologize for any inconvenience. 
  
  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  I have located your account linked to the email and the subscription has been canceled.
  
  
  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Feel free to contact me if you require further assistance. 
  
  
  Sincerely, 
  
  
  Betty K. 
  https://****************** 
  support@****************** 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 02/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monthly charges for a service that we have been trying to cancel for months. they only send me to a support email and number with no assistance. I want refund for the past 10 months of payments taken from my bank account via EFT. Bank of America will only refund a portion and not he full 10 months. I have sent statements to Legal templates and they claim they don't have them. Total $159. due as of today. They are charging us $9.95 monthly

  

  Business Response

  Date: 02/15/2023

  Hello,
  
  
  Thank you for reaching out to Legal Templates.
  
  
  Unfortunately, all the emails you provided to our customer support are not associated with any accounts in our system.
  
  Please contact your bank and find out the last four digits of the card linked to the checking account, so we can locate the account correctly.
  
  
  Sincerely, 
  
  
  Legal Templates Team
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  

• Initial Complaint

  Date:01/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they offer a 7 day free trial with no disclosure on how they are going to charge 40 bucks without any permission then refuse to refund that money once its charged to cc its a scam

  

  Business Response

  Date: 01/29/2023

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

  
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free trial service on 7/30/22 I only used the service that day. I was subsequently Charge from August 2022 to January 2023, when my card fraud team called to verify the charges. There was no communication from the company after registration... No: notice of account status change, billing/renewal notices, receipts, or other correspondence. I called customer service and spoke to Lisa who initially offered a 1-month refund after which I requested to speak to a supervisor to further discuss my request. Lisa initially told me the supervisor could not help me and that who would grant the refund is the accounting team. I asked to speak directly to them, I was told it was not possible, requested to join the call and it was not possible. Requested the supervisor again to which she agreed but said he might be busy taking calls. After a brief hold Lisa came back to tell me that the supervisor was unable to take my call that he was busy that they would be able to give 2 months refund and that she would but the request in to accounting. I asked that when she speak to accounting that she asks them to refund me 5 months ($199.75) to which she responded that she had already spoke to accounting and they agreed to 2 payments. When I stated she did not say she spoke to accounting but to the supervisor Lisa got loud and her tone changed to an aggressive one. I immediately calmly asked her to calm down and to keep it respectful as I was being respectful and at no point raised my voice with her like she did. Lisa calmed and told me that if I accepted the two payments, I would not be able to get further re-imbursement of a supervisor call. I asked she have the supervisor call me and she apologized that she wasn’t getting loud but that she was adjusting her microphone, which she did not state when I initially asked her to lower her tone.
  
  Andy the supervisor called me back I explained to him that I had only used the service once and that at no point did I received any email notification/ receipts from the service. That I looked on BBB and saw that people who had similar complaints to mine received a refund of up to 6 months ($239.70), and that I was requesting for 5 months ($199.75) refund. Andy offered me 3-month refund explaining that it is the maximum refund. When I re-iterated that I knew they have refunded up to 6 month’s and why would he not give me my 5-month refund request, Andy had no response but to tell me I was liable for the charges. I went on to ask Andy 4 months refund in attempts to reach a comprise and he completely shut down, and just re-iterated the same about being liable for the charges. I would like them to refund me 5 months of charges on my credit card that I was unaware of (total $199.75) and to abide by better business practices

  

  Business Response

  Date: 01/09/2023

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

   

  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  One of my main goals is to turn around negative experiences to ensure 100% satisfaction. This will also help other customers understand that their feedback is essential and that we are acting on it.
  
  According to our admin, it shows you signed up for the free trial, and the trial auto-renewed into a monthly subscription because there were no records of cancellation within the trial period. I'm sorry for the misunderstanding.
  
  I spoke with the accounting team and explained your situation, and we have already processed the maximum refund for 4 months. Please see attached screenshot.
  
  
  Once again, we apologize for any misunderstanding or inconvenience caused. We hope this has addressed your concerns. Thank you for your time, and we wish you a Happy New Year.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  

  *******@legaltemplates.net 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day FREE trial for a Rental Lease Document. The day that I downloaded the Rental Lease Agreement I cancelled it immediately afterwards. They said that they have no record of me cancelling so they proceeded to charge me $39.95 from September-December. 4 Months of payments before I saw it on my credit card. I called to see if they would cancel my account again & refund at least some of the money. They said that they were unable to issue any credits. Even for the one that was just charged to my credit card on December 22, 2022.

  

  Business Response

  Date: 01/03/2023

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

  
  
  One of my main goals is to turn around negative experiences to ensure 100% satisfaction. This will also help other customers understand that their feedback is essential and that we are acting on it.
  
  
  
  According to our admin, it shows you signed up for the free trial, and the trial auto-renewed into a monthly subscription because there were no records of cancellation within the trial period. I'm sorry for the misunderstanding.
  
  I understand you were looking for refunds.
  
  However, I spoke with the accounting team and explained your situation, and we have already processed the refunds for 4 months.

  
  
  Your credit should appear depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  

  Please let us know if you need further assistance.

   

  Sincerely, 
  
  
  Betty K. 
  ************************** 
  [email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial for $1. I canceled the trial and they still charged my account 39.95. I would like my money back

  

  Business Response

  Date: 01/03/2023

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

   

  Please allow me to explain. Your 7-day trial membership, which includes unlimited access to our library of personal and business legal forms, will automatically renew after seven days.
  
  
  We state our billing policy on the pricing page and checkout page in order to prevent any confusion. Customers can cancel their memberships online 24/7 or by contacting a Customer Service representative via chat, phone, or email.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  ************************** 
  

  [email protected] 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service on 7/15/2022. When I checked my statement on 11/17, I see that they have been charging my account every month since July.
  
  You receive no notice from this company that you are being charged, no monthly receipt or anything to notify you that you are paying for this service or that your cancellation wasn't successful. When I called customer service they said that the cancellation was not successful on their end and refused to give me a refund or give me the ability to speak with a supervisor.
  
  I cancelled with them for the second time today and as expected no real confirmation that the service was actually cancelled. They give you your customer ID which is listed on the account as a cancellation confirmation . I was so worried they would continue to try and scam me, I had to set up a stop payment on them as a merchant
  
  This actually seems to be pretty common to be charged after canceling when you look at other reviews. I wish I would have done my research on them before I used the service.

  

  Business Response

  Date: 11/17/2022

  Hello *****,

   

  Thank you for reaching out. I wanted to extend my most sincere apology for your experience.
  
  One of my main goals is to turn around negative experiences to ensure 100% satisfaction. This will also help other customers understand that their feedback is essential and that we are acting on it.
  
  According to our admin, it shows you signed up for the free trial, and the trial auto-renewed into a monthly subscription because there were no records of cancellation. I'm sorry for the misunderstanding, 
  
  
  I understand you are looking for refunds. We usually don't refund the account if it goes beyond the trial period, that's why the representative you spoke to declined your refund request.
  
  
  However, I spoke with the accounting team and explained your situation, they processed refunds for the last 2 months (Nov and Oct). You should receive confirmations emails as well.

   

  Please let me know if you require further assistance.
  
  

  Best,

   

  Betty ** 
  https://legaltemplates.net 
  [email protected] 
  (855) 335-9779

• Initial Complaint

  Date:11/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 7 day trial i did not get to cancel within the 7 days and now there is NO cancel option BUT I KEEP Getting attempted charges to the account I used to sign up. NO where on the website does it give me an option to get rid of my credit card info from the account or cancel the subscription now it ONLY gives me an upgrade option I DO NOT WANT THIS SERVICE I DO NOT WANT TO BE CHARGED I WANT MY INFO DELETED FROM THE ACCOUNT AND MY ACCOUNT TO BE FULLY CLOSED! This is unacceptable of a business how are you going to make it this hard for some one to cancel a subscription to a shitty service!! and then falsely claim cancel ANYTIME!!!!!!! Customer ID Number: ********

  

  Business Response

  Date: 11/14/2022

  Hi *****,

   

  Thank you for reaching out.

   

  It appears your account was canceled due to payment failure, so no charges will be coming out of your account.

   

  Please see the attached screenshot for your reference.

   

  Please let me know if you need further assistance.

   

  Sincerely, 
  
  
  Betty ** 
  https://legaltemplates.net 
  [email protected] 
  (855) 335-9779

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to call to cancel as their site gives an error when trying to cancel in your account. The cancellation was confirmed but I was told there is nothing they can do about the $5 charge for my “premium free trial”. What!? I was upset because I signed up for a “7DAY FREE TRIAL” and was never given an option for a $5 trial or anything premium. I have the screen shot where it says “FREE 7 DAY TRIAL”! I was told that they are BOTH “Free Trials”. I explained $5 is NOT free. He told me I agreed to it an there was nothing they could do. This is unfair and deceptive. I have screen shots of the “free trial” I selected. I did not authorize a $5 charge for a so called free trial. The representative confirmed I canceled the “free trial” timely so this is an unauthorized charge.

  

  Business Response

  Date: 11/09/2022

  Hello,

   

  We apologize for the misunderstanding.

   

  According to our admin, the account was registered for the Premium Trial for $5 (see attached screenshot).

   

  We refunded the $5 for the inconvenience.

   

  Please let me know if you need further assistance.

   

  Best,

  Betty 
  Legal Templates Team

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 7 day free trial on Sunday and canceled via email on Saturday. On Monday my card was charged and when I requested a refund I was informed cancellation had to be Monday-Friday during business hours. This is unethical business practice and people should be aware.

  

  Business Response

  Date: 11/03/2022

  Hello,

   

  Thank you for reaching out.

   

  According to our admin, it shows you signed up for the free trial, and the trial auto-renewed to a monthly subscription.
  
  
  I understand you are looking for a refund. We usually don't refund the account if it goes beyond the trial period, which is why our agent Crystale declined your request. I apologize on her behalf for not taking your situation into account. 
  
  
  However, I spoke with the accounting team, and they successfully processed a refund of $39.95, you should receive a confirmation email. You can still use the service for the remainder of the month.
  
  
  
  Again, we apologize for the misunderstanding and inconvenience. 
  
  
  Thank you for your time.
  
  
  
  Best,
  Betty