Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE FOLLOWING IS MY CONVERSATION WITH **** (A representative from Legal Templates).**** Thank you for waiting. I was able to have a quick word with Accounting and yes you can keep the service at only $4.95 a month. No lock-in contract, you can update anytime as well. Same access, same functionality, and they will refund back $49.95 back to your account as well. I WAS GUARANTEED A REFUND OF $49.95. INSTEAD, THIS FEE IS YET AGAIN ON MY BANK STATEMENT AS OF YESTERDAY..1/14/2025DEBITVISA DDA PUR AP ****** 10LEGALTEMPLATES *********** * NC -$49.95 I WANT MY REFUND OF $49.95 and a Refund of $4.95 1/14/2025DEBITVISA DDA PUR AP ****** 10LEGALTEMPLATES *********** * NC -$4.95 I WAS LIED TO BY ****. I WANT MY MEMBERSHIP CANCELLED IMMEDIATELY.

  

  Business Response

  Date: 01/16/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on Dec 6th, when Legal Templates "tested my bank account" for $1.00, but I don't remember giving them my Credit Card?? Next on Dec 13th. They took $49.95 out on my Credit Card, Today the 13th of Jan they took another $49.95 on my Credit Card !! This was supposed to be a FREE template to use, but somewhere in their fine print they claim they will bill us monthly?? But we did not authorize it. I want it STOPPED !!

  

  Business Response

  Date: 02/17/2025

  Hello,

  Thank you for reaching out to Legal Templates.

  
  Im happy to let you know that our accounting team has processed your refund for two months (full refund). Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Get instant support 24/7, 365 via our Help Center
  
  Best,
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a huge scam. They hide their terms of service when offering use of their service. I paid the $1.00 fee that was shown and was charged $49.95! Nowhere on the screen did it mention a monthly subscription price. When I inquired on this issue, they refused to refund me my money. This company is a joke and they are scamming people. I have never had such terrible customer service in my life. This seems to be an ongoing issue with this company. I will be taking legal action.

  

  Business Response

  Date: 01/07/2025

  Hello,
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a refund to compensate for the inconvenience. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  **********************************
  ************************************************************

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertises a free 7 day trial period for legal documents and then a monthly subscription plan that says can be cancelled at any time. I paid the one month of $39.95 in April 2024 and then cancelled it in May 2024. They sent me a confirmation email that the paid subscription is now cancelled, but the account is still active and in "Free" mode and I can upgrade it any time again for the monthly. They kept charging me $39.95 every month and I did not catch it until about 6 months later. I told them about it, but they gave me an excuse that they have now made a change so their billing policy is more transparent on the sign up page. THE SAME EXACT EXCUSE I see in other complaints here in the BBB. They use a template excuse to not refund people. This is a predatory practice and they know what they are doing on purpose. They send a cancellation confirmation and then hope that people don't check their statements so they can keep charging as long as they can, then use an excuse that it was my fault that I did not read some non-existent detail on their site. This has got to stop before more victims fall into their fraudulent scheme.

  

  Business Response

  Date: 01/03/2025

  Hello,
  
  Thank you for reaching out and for sharing your concerns. I truly appreciate your understanding as I clarify our refund policy.  
  
  Per our Terms of Use, specifically Section 3 (please see the attached screenshot for reference), refund requests must be submitted within 30 days of purchase.
  Your account was charged on April 25, 2024, at 12:45 PM EST and canceled on May 14, 2024, at 3:36 PM EST. Unfortunately, since the request was not made within the required timeframe and the charge occurred last year, we are unable to process a refund.
  
  I understand how frustrating this situation might be, and I sincerely apologize for any inconvenience this has caused. While we must adhere to our policy, we greatly value your feedback and will take it into account as we continue to improve our services.  
  
  Thank you for your time.
  
  
  
  Best,
  
  
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

  Customer Answer

  Date: 01/06/2025

   I am rejecting this response because:    IT MAKES NO SENSE.    From April 25 to May 14 is UNDER 30 DAYS!!!!    This just proves they don't care and are just scammers.   They sent me a cancellation notice, and then just kept charging me every month...

  The DA and any other business consumer alert entities have to look into their fraudulent activity because it looks like they continually do this and make a living off scamming people. 
  
  

  
  

  

  Business Response

  Date: 01/06/2025

  Hello,

  
  Thank you for your response.

  
  Upon further review, it appears that you have another active account linked to the email joes@plush******* linked to your name. To help avoid future charges, we kindly recommend ensuring that customers are aware of the email address used during sign-up.

  
  Wed be happy to offer a refund for the past two months. Please let us know if you accept this, and we will process the refund immediately.
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.    

  They still owe me though for other months charges that were after my cancellation.  It does not matter there was another email, because the account activity and charges were the one that I received the cancellation confirmation.  The main email used was the one that had the initial charge and then the cancellation confirmation, yet they kept charging me.  This is just an excuse to not refund me all of the bogus charges. 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Legal templates website through a ****** search because I needed resume, cover letter etc. services in a hurry as a job that I was in the application process for needed these documents ASAP. Clicked on legaltemplates website signed up for a $1 free trial. When their website made my documents there were mistakes in my documents. **. misspelled names, missed placed sentences & missing job information so I never used their services again. That was on December 20, 2024. it says throughout our there website that you can cancel anytime. I cancelled Legaltemplates on 12/28/24. I saw in my bank account that I was charged $49.95 for a whole year subscription. One would think that if you cancel a service that they would receive a refund. Especially when the company keeps advertising CANCEL ANYTIME. Well I contact their support service through email regarding a refund some person named **** from ************************ responded to my request for a refund by saying YES WE SEE THAT YOU CANCELLED YOUR "SUBSCRIPTION" IN 12/28/24 but WE WON'T BE REFUNDING YOU THE $49.95 THAT WE CHARGED YOU FOR ONE YEAR OF SERVICE THAT YOU CANCELLED AND WON'T EVER BE USING. MAJE THAT MAKE SENSE?? I CANCELLED MY ************** TAKE $49.95 FOR A WHOLE YEAR OF CANCELLED SERVICE THAT I WON'T BE USING BECAUSE IT'S CANCELLED? THIS HAS GOT TO BE A SCAM TO STEAL $49.95 FROM PEOPLE FOR UNUSED/ CANCEL SERVICES. IF I'M NOT USING YOUR SEVICES WHY SHOULD I BE PAYING YOU? THE SERVICE WAS POOR LEGALTEMPLATES WEBSITE IS VERY DIFFICULT TO NAVIGATE IT MESSED UP MY DOCUMENTS I USED THE SERVICE ONCE AND NEVER USED IT AGAIN BECAUSE IT WAS TERRIBLE AND I HAD TO GO AND PAY ANOTHER WEBSITE TO GET MY DOCUMENTS DONE PROPERLY. PLEASE REFUND THE $49.95 THAT YOU TOOK FROM ME!!

  

  Business Response

  Date: 12/30/2024

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund for $49.95. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to refund ***** after multiple attempts to cancel and refund.

  

  Business Response

  Date: 12/29/2024

  Hello,

   

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a refund to compensate for the inconvenience. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with LegalTemplates in mid-2023 to explore their services while preparing to launch a small business. I did not intend to continue the subscription beyond the trial, but the subscription converted to a paid plan without my knowledge, and I was charged $359.55 over multiple months starting in July 2023.The company failed to provide proper notification. I received one email confirming the subscription, but it landed in my spam folder. I never received monthly receipts or notifications, leaving me unaware of the charges until much later.When I contacted LegalTemplates in August 2023, they initially denied the charges, delaying resolution and adding confusion. Later, they acknowledged the charges but cited a 30-day refund limit, which I had no way of knowing about due to their lack of communication. They offered a partial refund of $39.95, which I declined as insufficient, and then withdrew the offer entirely, now refusing to issue any refund.These unexpected charges disrupted my business budget, making it harder to allocate resources during a critical time. Their practices show a lack of transparency and disregard for consumers. Their initial denial of charges, failure to notify me properly, and withdrawal of even a partial resolution reflect deceptive and unfair practices.I am seeking a full refund and accountability for their inadequate communication and billing policies. Any help with this would be much appreciated, thank you!

  

  Business Response

  Date: 12/10/2024

  Hi Mateo,
  
  Thank you for reaching out and for sharing your concerns. I truly appreciate your understanding as I clarify our refund policy.  
  
  According to our Terms of Use, specifically Section 3 (please see the attached screenshot for reference), refund requests must be submitted within 30 days of purchase. Unfortunately, since the charges in question are from 2023 and fall outside this timeframe, we are unable to process any refunds. 

  
  I understand how frustrating this situation might be, and I sincerely apologize for any inconvenience this has caused. While we must adhere to our policy, we greatly value your feedback and will take it into account as we continue to improve our services.  
  
  Thank you for your time.
  
  
  
  Best,
  
  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 12/11/2024

  Thank you for responding to my complaint. However, I must respectfully reject your explanation citing a 30-day refund policy for the following reasons:
  

  - Failure to Provide Notification and Transparency: The initial email confirming my subscription landed in my spam folder and went unseen. Furthermore, LegalTemplates failed to send monthly billing statements or receipts, as is standard practice for subscription services. Under the Restore Online Shoppers' Confidence Act (ROSCA) and related consumer protection laws, businesses engaging in automatic renewals are required to clearly disclose the terms of the subscription and provide customers with a simple, conspicuous mechanism to cancel. Regular notification of recurring charges is considered a best practice to ensure transparency and compliance with these principles.
  

  - Incorrect Initial Response: When I first contacted LegalTemplates after discovering the charges, I was told that my account did not have a subscription tied to it. This incorrect information delayed my ability to address the issue directly with your company and forced me to contact my bank for assistance which further delayed the process.
  

  - Your Obligation to Ensure Delivery of ******************* According to ************************ guidelines, businesses are responsible for ensuring customers receive adequate notifications, particularly for billing and recurring charges. An email landing in spam does not absolve your company of its responsibility to notify me in a manner I am likely to see. Failure to ensure effective communication of key details is not the customers fault.
  

  - Failure to Act in Good Faith: While your policy may reference a 30-day refund limit, this does not account for the circumstances of this case. Your communication failures, lack of transparency, and initial denial of the charges directly prevented me from resolving this matter sooner.
  

  The lack of proper communication and your team's incorrect initial response reflect poor business practices and unfair treatment of customers. I request that you reconsider issuing a refund based on the facts and timeline I have provided.
  Sincerely,

  ***** ******

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not recall submitting any payment information to this website nor signing up for any type of subscription.

  

  Business Response

  Date: 12/05/2024

  Hello,

  Thank you for reaching out to Legal Templates.

  
  I would like to extend my heartfelt apologies for any inconvenience you may have experienced.
  
  Allow me to offer clarification regarding your 7-day trial membership. This membership provides you with unrestricted access to our extensive collection of personal and business legal forms and will automatically renew after the initial seven days.
  
  To ensure transparency and avoid any confusion, we have taken care to prominently display our billing policy on both the pricing and checkout pages. We want to emphasize that our valued customers retain the flexibility to cancel their memberships at any time, around the clock, by accessing our online cancellation option or by contacting one of our dedicated **************** representatives through chat, phone, or email.
  
  Your account has been canceled successfully.
  
  Rest assured, your credit card wont be charged again as long as your account remains canceled. Just a quick note: any charges made before cancellation are still your responsibility as outlined in our Terms of Use, and unfortunately, we cant issue refunds for past monthly fees after the trial period.
  
  That said, your service remains active for the rest of the month! You still have full access to over 400 business and personal legal documents, plus our new PDF editing and file-conversion tools. You can upload PDFs for e-signatures, split, edit, and merge documents. Feel free to share your account with family and friends, toothey can enjoy these features right along with you!
  
  Please don't hesitate to reach out if you require further assistance.
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:12/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed up for a free trial back in late October. Used it for a few days and cancelled. Found a charge for it last month as decided that was probably the end of billing cycle on it. Just received another bill AGAIN for *****. Went back to the website and it still showed my account as ACTIVE even AFTER unsubscribing back in the beginning. Just, once again, unsubscribed. Logged back in and what do you know? I can still log into the account. Seems impossible to cancel. I have the same complaint that everyone else here does. This is a predatory business model.

  

  Business Response

  Date: 12/02/2024

  Hello,
  
  Thank you for reaching out to Legal Templates.
  
  I would like to extend my heartfelt apologies for any inconvenience you may have experienced.
  
  Allow me to offer clarification regarding your 7-day trial membership. This membership provides you with unrestricted access to our extensive collection of personal and business legal forms and will automatically renew after the initial seven days.
  
  To ensure transparency and avoid any confusion, we have taken care to prominently display our billing policy on both the pricing and checkout pages. We want to emphasize that our valued customers retain the flexibility to cancel their memberships at any time, around the clock, by accessing our online cancellation option or by contacting one of our dedicated **************** representatives through chat, phone, or email.
  
  
  I have located your account associated with the email address **********************************, and the subscription was successfully canceled on 12/01/2024 at 12:09 PM EST. Our records show no cancellation was made during the trial period.
  
  
  Rest assured, your credit card wont be charged again as long as your account remains canceled. Just a quick note: any charges made before cancellation are still your responsibility as outlined in our Terms of Use, and unfortunately, we cant issue refunds for past monthly fees after the trial period.
  
  
  That said, your service remains active for the rest of the month! You still have full access to over 400 business and personal legal documents, plus our new PDF editing and file-conversion tools. You can upload PDFs for e-signatures, split, edit, and merge documents. Feel free to share your account with family and friends, toothey can enjoy these features right along with you!
  
  Please don't hesitate to reach out if you require further assistance.
  
  
  Best,

  *****

  ***************************************;
  ************************************************************ 
  
  

• Initial Complaint

  Date:12/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge for 11legalteates that I DID NOT MAKE I do not know what this is and can only assume my account was hacked. I want the charge to my account t to be dropped and if its gone through I need a refund.

  

  Business Response

  Date: 12/02/2024

  Hello,

  Thank you for reaching out to Legal Templates.

  
  Im happy to let you know that our accounting team has processed your refund for $39.95. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************