Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to print a legal form for a contract in Sept 2024, and stumbled upon ********************************** Free trial. Great, i said, just what i need. Turns out, that means you are signing up and they will automatically process your monthly subscription for the most expensive possible plan they offer at $49.99 a month!!!!!!! They have lower monthly subscriptions available but you are automatically put into the most expense one on purpose. I have been charged $49.99 a month since September 23rd. and reoccured everyone month since. Costing me over $300.00!!!! Very shady business dealings and unclear that you are automatically signed up for the most expense monthly payment. Sure sounds like a scam to me. I am requesting a ********* NOT USE THIS COMPANY.

  

  Business Response

  Date: 02/24/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we are able to process a two-month refund to address the inconvenience, as our system is unable to refund transactions beyond 60 days from the last renewal. Additionally, you will retain access for the rest of the month.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. A win is a win. I don't see them doing anything further. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to create a tenant agreement. It gave the option of a free month, but I put my credit card info. It never stated that I would be charged monthly, I never got an email stating money would be coming out of my account. I tried to contact for a refund, however, there are no phone numbers. You have to wait over 30 minutes or more for a chat, if you don't respond quick enough they end the chat and you're stuck. I would just like to have my money refunded. This company is not a good company.

  

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  Best,

  ***** *.
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the legaltemplates free trial in Sept 2023 for writing up a prenuptial agreement. I canceled the subscription though I no longer have the email stating it was canceled. I have never used their service again but noticed today that they have been charging me 39.99$ per month since.

  

  Business Response

  Date: 02/17/2025

  Hello, 

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 02/17/2025

   I am rejecting this response because:
   I do remember canceling this service before the free trial ran out. They can view their records and see that I have never logged in again since Sept 2023 and used their services since the free trial. If they want to charge me for the first two months, I will accept that, but keeping $600 for a service they have not actually provided is unethical. They should be required to detect inactivity before continuing to charge $100s of dollars. 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sneaky billing means that I signed up for a 7 day trial and was billed for over a year with no receipts being emailed before my ********** found this charge and notified me. I used the trial on day 1 and never intended to be a customer yet they won't refund me at all. Scummy and immoral business practices.

  

  Business Response

  Date: 02/17/2025

  Hello,

   

  I offered a three-month refund (see attached email thread); however, the customer declined the offer. As a result, I will consider this matter resolved.

   

  Best regards,
  
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company signed me up for a trial that then converted into their most expensive membership plan. I did not willingly sign up for that plan and never used the service after the trial. This company is notorious for doing this kind of thing.

  I submitted this complaint under the incorrect email ******************** I am correcting it with the email used on the website in question ************************ Legal Templates signed me up for a trial that then converted to their most expensive plan. I did not know I was signing up for that and I certainly would not have signed up for the most expensive one. I never used the service after the trial.

  

  Business Response

  Date: 02/17/2025

  Hello,

  Weve received your message, but it looks like the email address you provided isnt linked to any of our accounts.
  
  
  To assist you better, could you kindly share the email address you used when signing up for your Legal Templates account?
  
  
  If you have a paid subscription, it would also help if you could provide the last four digits of the card used for the purchase along with the cardholders name. This will allow us to quickly locate your account.
  
  
  Let us know how else we can assist youwere happy to help!

   

  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 03/03/2025

  See attached requested information.

  

  Business Response

  Date: 03/03/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because: They didn't issue the refund I requested for deceptive marketing.
  
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ONE DOCUMENT from their service for a cost of $39.95 on January 27th. I did NOT sign up for any further service or subscription and a $48.95 appeared on my credit card today. I have since filed a dispute with my credit card company and those funds will not be paid.

  

  Business Response

  Date: 02/04/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  If youre currently on a paid account, it would also be helpful if you could share the last four digits of the credit card used for the purchase and the cardholders name. This will allow us to locate your account accurately.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that this company has charged my account for $49.95. I didnt sign up for anything and I did not authorize this charge. I attempted to call the company and every number has a recording saying that they cant take the call and to send them a message on their company page. When I try to chat with a representative they tell me that they dont have my information in their system. The same thing happens when I try to email them. But somehow they were able to take my money. I believe this company is a scam.

  

  Business Response

  Date: 02/03/2025

  Hello,

  Thank you for reaching out.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  If youre currently on a paid account, it would also be helpful if you could share the last four digits of the credit card used for the purchase and the cardholders name. This will allow us to locate your account accurately.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $49.95 for a monthly subscription that I did not want or request. I didn't use the unlimited access service nor did I know I was subscribing. They advertise on their website as 'Free legal documents and contracts in minutes'.

  

  Business Response

  Date: 02/01/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.

  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled and they refuse to refund my money back. Theyve been charging my account for the last ******** without my knowledge.

  

  Business Response

  Date: 01/27/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a three-month refund to compensate for the inconvenience, as our system cannot refund transactions past 90 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is extremely misleading in their terms of service regarding renewals of subscription. I signed up for 1 dollar to edit a document and did not know that they have been charging me 40 dollars ever single month without notice to my email. I am asking them for a refund for these past months (in which I have not even logged in to my account).

  

  Business Response

  Date: 01/20/2025

  Hello,
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************