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Business Profile

Legal Forms

Legal Templates, LLC

Reviews

Customer Review Ratings

4.01/5 stars

Average of 155 Customer Reviews

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Review Details

  • Review fromDavid L

    Date: 06/15/2023

    4 stars

    David L

    Date: 06/15/2023

    Not totally happy that a full refund wasn't given due to me canceling an hour past trial period, but as a compromise the discount and low renewal rate was appreciated

    Legal Templates, LLC

    Date: 06/17/2023

    Thank you for sharing your feedback with us, *****. We understand your disappointment regarding the cancellation occurring slightly past the trial period, and we apologize for any inconvenience caused.
    While we couldn't provide a full refund as per our policy, we're glad to hear that you appreciated the compromise we offered. The discount and low renewal rate were provided to express our commitment to finding a fair resolution. We always strive to ensure our customers are satisfied, and we value your understanding in this matter.
    If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your support and look forward to serving you in the future.
  • Review fromRudy M

    Date: 06/09/2023

    5 stars

    Rudy M

    Date: 06/09/2023

    Your representative was very professional, answered my questions and offered recommendations.

    Legal Templates, LLC

    Date: 06/12/2023

    Thank you so much for taking the time to leave us a positive review, ****! We're thrilled to hear that you had a great experience with us.
  • Review fromBeverly R

    Date: 06/06/2023

    5 stars

    Beverly R

    Date: 06/06/2023

    Excellent company to work with. They were understanding and quick to act. Thank you, Lisa was great.
    Keep up the good work. Excellent forms to use.

    Legal Templates, LLC

    Date: 06/07/2023

    Thank you for your positive feedback, *******! We appreciate your kind words and are glad to hear that you had a great experience working with our company and Lisa.
  • Review fromDawn W

    Date: 05/23/2023

    5 stars

    Dawn W

    Date: 05/23/2023

    I had a wonderful experience with Legal Templates in a most unexpected way. My initial call was a voice mail advising of a heavy call load with no agents available followed by a beep. But it gave no instructions of anyone calling back. So I decided to just leave my name and contact info anyway with no expectation of a call back.
    In approximately fifteen minutes, I received a call back from a very kind, apologetic (for the wait), and professional young woman named ANGEL. Angel patiently listened to my needs and immediately gave me the necessary information along with an explanation of how to go about retrieving the necessary form. She added, when asked specific questions from me, that she could not offer legal advice. Angel suggested I consult with my lawyer if I already had one in place, or at least get some legal advice.
    This true angel turned my seemingly difficult day into a positively memorable and grateful one.
    Thank you again, ANGEL, for showing me what Outstanding customer service looks like and that it still exists! You deserve to be recognized and commended for going above and beyond. God Bless you!

    Legal Templates, LLC

    Date: 05/29/2023

    Thank you so much for taking the time to leave us a positive review, ****! We're thrilled to hear that you had a great experience with us. We’ll pass along the kind words to Angel.
  • Review fromCharlie R

    Date: 05/16/2023

    5 stars

    Charlie R

    Date: 05/16/2023

    I have a condo in Florida that I rented annually for 3 years then the last year I went to winter rental months . I found every I needed on legal Templates go both types of rentals. The forms are so easy to follow and create. Very easy to download into my documents folder. I feel I got a whole lot for the amount I paid. Well worth it to me. Also when I did call the company I always reached someone in person that was willing and knowledgeable enough to help me.
    ******* Fort Myers , Fl

    Legal Templates, LLC

    Date: 05/22/2023

    Thank you so much for taking the time to share your positive experience with our legal templates for renting your condo in Florida. We greatly appreciate your feedback and are thrilled to hear that our templates have been instrumental in facilitating your annual and winter rentals. Thank you for choosing our services, and we wish you continued success with your condo rentals, *******.
  • Review fromEugene R

    Date: 05/12/2023

    5 stars

    Eugene R

    Date: 05/12/2023

    I called wanting to cancel before the trial period was up and she was very understanding. She told me that she could lower the plan to make it easier. I am glad that I was able to keep their services and that time was taken to inform me of the other options.

    Legal Templates, LLC

    Date: 05/15/2023

    Thank you so much for taking the time to leave us such a positive review, ******. We're thrilled to hear that you had a great experience with our customer service team! We understand that things can change, and we always strive to be understanding and accommodating to our clients' needs. We're happy that we were able to offer you an alternative solution to make it easier to continue using our services. If you ever need any further assistance in the future, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again soon!
  • Review fromDebbie A

    Date: 05/06/2023

    5 stars

    Debbie A

    Date: 05/06/2023

    I’m very happy that I found this website. The documents are very easy to fill out. Michael was very helpful tonight - when I called customer support. Thank you

    Legal Templates, LLC

    Date: 05/08/2023

    Thank you, ******! I'm glad to hear that you found our website user-friendly and that Michael was able to assist you with your inquiries. Our team works hard to provide excellent customer service, so it's always rewarding to hear when we've met our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!
  • Review fromJanita D

    Date: 05/04/2023

    5 stars

    Janita D

    Date: 05/04/2023

    I love the forms
    Cris was great in fixing my issue
    I’m happy w my new lower plan !

    Legal Templates, LLC

    Date: 05/08/2023

    Thank you for your positive review, ******! We're thrilled to hear that you're satisfied with the service you received from Cris and that your issue was resolved. We're always here to help our customers find the best plan for their needs, so we're glad to hear that you're happy with your new lower plan. If you have any further questions or concerns, please don't hesitate to reach out to us.
  • Review fromJ. M.

    Date: 05/03/2023

    1 star

    J. M.

    Date: 05/03/2023

    I tried the service and paid for a free trial. I found the forms not helpful with my situation and called to cancel. I was billed an additional 8 months. I caught it and again cancelled asked for a refund for the outrageous monthly fee of $39 I was being charged unknowingly. They refused to refund me after I caught it. I never used the service. They asked me for phone records of the call that was 8 months prior. They needed copies of this and said they had checked their phone records and I never called. I asked for that proof and they only offered one month of a credit $39. If I did not accept it in 7 days the offer would be off the table. They do not stand behind their product if they handle situations like this. They clearly make their money on misinforming the customer to a unreasonable monthly rate and make it difficult to end the service. What a scam do not fall into this monthly billing nightmare.
    Who offers one month credit back take it or leave it? You stand behind your service or you dont. Dont make customers jump through hoops to cancel. Dont ask me for phone records and not provide me with yours that state I never canceled by phone.

    Legal Templates, LLC

    Date: 05/10/2023

    Thank you for reaching out to us via BBB, *****. I read your review, and we want you to know that we take every comment and feedback received very seriously.
    I would like to apologize for your experience and rectify this situation as soon as possible.
    Additionally, if you would like to contact me directly, here is my e-mail address.
    [email protected].
    Looking forward to connecting with you.

    J. M.

    Date: 05/24/2023

    Betty I did send a email to you, I sincerely hope you do the right thing and credit the charges back.
    Thank you,
    ***** 

    J. M.

    Date: 06/12/2023

    Someone from Legal letters sent me a email saying they wanted to help. I wrote to Betty and explained everything with a time line. There has been no response.
  • Review fromDimitric R

    Date: 04/28/2023

    5 stars

    Dimitric R

    Date: 04/28/2023

    Great product with excellent customer service. Although, I don't use the subscription regularly, offering an another option made it worth continuing.

    Legal Templates, LLC

    Date: 05/01/2023

    We're thrilled to hear that you had a positive experience with us, ********. Thank you for taking the time to leave us a review.?

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