Complaints

This profile includes complaints for Bell Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell Partners, Inc.

  300 N Greene St STE 1000 Greensboro, NC 27401-2173

• 

  Bell Partners, Inc.

  PO Box 3288 Greensboro, NC 27402-3288

• 

  Bell Partners, Inc.

  3201 Walnut Creek Pkwy Raleigh, NC 27606-3620

• 

  Bell Partners, Inc.

  1300 Lynnfield Rd Memphis, TN 38119-5740

• 

  Bell Partners, Inc.

  695 Pinelock Drive Houston, TX 77598

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *** apartments a complex owned by Bell Partners Inc is failing to provide the amenities posted and are part of the rent paid. Since they bought our complex formerly known as *** ***** Apartments, they have been making ill non organized decisions when it comes services, amenities and maintenance of the complex preventing residents appropriate full use that was an expectation when renewing. Been living in this apartment for more than 3 years and with this change I have seen a decay reflective of the type of management and owners. Some examples are residents' lounges are lacking availability and devices not working. Pool not working. The only renewed area (that didn't need any kind of remodeling like many other blocked to use areas) called rooftop lounge was closed for no given reason. On top of this service request take months to be fulfilled and need multiple contacts to achieve these despide the service employees living in the complex. Overall, the complex is run poorly and unprofessionally. The management is very disrespectful and dismissive. What I ask is a 30% reduction in my rent until I have full access to all amenities that the apartment advertises residents have full access to and made this retroactive to renewal of lease on November 2022.

  Business Response

  Date: 04/05/2023

  Dear Mr. *******:  We are sorry to hear that
  your experience at the property has not met your expectations.  As we have
  communicated to our residents, we have been in the process of upgrading the
  office, club house, and roof lounge, which is why they were periodically closed
  during the last few months. However, they are now all open during business
  hours for you to enjoy.  Our improvements to the pool are ongoing, but we
  expect to re-open the pool in a month or so.  As provided in the Community
  Policies, Rules and Regulations Addendum of your lease, “Owner reserves the right to set the days and
  hours of use for all Amenities and to change the character of or close any
  Amenity based upon the needs of Owner and in Owner’s sole and absolute
  discretion, without notice, obligation or recompense of any nature to Resident.”  Accordingly, we decline your request for a
  refund.  In addition, our
  records do not indicate that you have any open service requests.  However,
  if you have specific concerns with your apartment home, please contact the
  leasing office as the manager would be happy to assist you.
  
  Thank you,
  
  Bell Mt. Tam Management

  Customer Answer

  Date: 04/05/2023

   I am rejecting this response because:
  
  
  
  
  It is jot true I do not have opened request. i do have 2 opened orders thst have not been resolved thought the portal rent caffee, the system that the Bell Tm management has for this (please see attachements from rent cafe system from today)

  First order number ******* done on January 28th were this issue is described

  Secon order number ******* done on March 3rd were we reiterate the isse and express concerns on the safety of the apartment.

   

  on top of all this we went to the management with not response and thus mo repair was don and the issue persists being a hazzard for mus and our family

  I percieve not action to resolve this and repair this problem. Thus we consider this far from resolved and definitely not closed not only on the system but in the repair. I express my dissatisfaction with the management response not taking responsibility and not expressing the truth when it comes to their obligations towards the tenants.

   

  Best,

  ********* *******

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is mostly to keep record regarding Bell Partners’ lack of care for residents. I recently moved into their new construction (******** ** ***** *****). It is still in the process of being built, but residents are still paying the full cost of rent. Nonetheless, my partner and I reached out to each one of the leasing office representatives a couple months ago in hopes of construction fixing one of the cheap cabinets because the face of the cabinet came right off of the staples. This is not our fault and we will not be covering the cost to fix it upon moving out. There’s also a large drawer that has stuff falling through onto our dishes that we spoke to them about the first day we moved in. Neither has been taken care of. This should not fall on us.

  Business Response

  Date: 03/21/2023

  On
  behalf of Bell Partners Inc. and the ******** ** ***** ***** apartment
  community (the “Property”), please accept this as our response to the
  complaint filed by ******** ***** on March 17, 2023.  Ms. *****’s complaint centers principally on certain
  issues with the cabinets in her unit at to the Property.  We are grateful
  for the opportunity to address this situation, and we believe that this matter
  has been successfully resolved.
  
  Prior
  to Ms. *****’s complaint, the Property team had not received any service
  requests regarding the cabinets.  Upon receipt of the complaint, the
  Property team arranged with the resident to find an agreeable time for the team
  to inspect the cabinets and make any necessary repairs, which were completed on
  March 21, 2023. 

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and got approved to lease an apartment owned by this company. The generated lease states move in day and fees are due by March 12th 2023. The leasing agent keeps changing this due date and emailing me constantly saying I have to pay and sign lease now by Friday March 10th or else she will cancel my application. She also ask what is taking me so long. She had no regard that I am waiting on my direct deposit to arrive as I told her on the phone last week and that I can't afford to lose the apartment as this is an emergency move to flee domestic violence. Her response was that's personal and to pay by Friday or my application will be canceled. The leasing agent is rude, disrespectful, and has no authority to do this. I have in writing a welcome letter stating fees are due in full March 12th. I work all week and Saturday and took Sunday off for this. I work on the other side of town and cannot make it to the leasing office during the week. Now, I am being told I no longer have the apartment come Friday March 10th. Where am I going to live with such short notice from this company.

  Business Response

  Date: 03/20/2023

  On behalf of Bell
  Partners Inc. and the **** ******* ***** apartment community (the “Property”),
  please accept this as our response to the complaint filed by Jezerae
  ****** on March 9, 2023.  Ms. *******s complaint centers principally on
  certain fees associated with her application to the Property.  We are
  grateful for the opportunity to address the situation, and we believe that this
  matter has been successfully resolved.
  
  Ms. ****** toured
  the Property on February 26, 2023, and applied that same day for a March 4,
  2023 move-in date. Ms. *******s background screening was completed on February
  27, and her application was approved.  Pursuant to the Property’s standard
  procedures, an applicant must pay a $100.00 reservation fee and a $300.00
  administrative fee twenty-four hours after approval in order to hold a
  particular unit.  Unfortunately, Ms. ****** attempted to pay these amounts
  with a gift card, and the payment was declined.
  
  On March 2, 2023,
  Ms. ****** telephoned the Property’s leasing office, and requested to delay her
  move-in date to sometime between March 15th and March 20th. 
  At this point, Ms. ****** still had not paid either the $100.00 reservation fee
  or the $300.00 administrative fee.  The leasing team informed Ms. ******
  that her preferred unit was only available for move-in until March 12, and Ms.
  ****** selected that date (March 12) as her move-in date.
  
  At this point in
  the process, Ms. ****** seemed to be confused about when her $400.00 total fee
  (the 100.00 reservation fee and the $300.00 administrative fee) was due. 
  Ms. *******s updated “Welcome Letter” was sent to her on March 2, and a draft
  lease was sent to her for review on March 6.  However, as of March 9, Ms.
  ****** had still not paid the fees required to reserve her desired unit.
  
  On March 9, 2024, the Property’s community manager sent Ms. ****** an email
  communication, explaining that the total $400.00 fee was due twenty-four hours
  after approval.  As a goodwill gesture, however, the community manager
  informed Ms. ****** that the Property would permit her to pay the $400.00 on
  her move-in date of March 12.  Upon learning that Ms. ****** did not
  receive her payroll deposit, and at Ms. *******s request, that Property team
  allowed Ms. ****** to postpone her move-in date until March 15.
  
  Ms. ****** paid
  the full amount due and moved into her unit on March 15, 2023. 
  Accordingly, we believe that this matter has been satisfactorily resolved.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been without heat or air conditions for over 8days, and maintenance has come to fix it twice. Now, I am told I need to wait for management to approve something before my heater is fixed. That is unacceptable! It is getting hotter, and I live on the third floor. Heat rises, so to be without a working AC is also intolerable. This issue needs to be fixed this week. I am not waiting for approval. Management and maintenance have been aware of the problem with my heater since Monday night, so whatever is needed should have already been done.
  
  It is bad enough that I have requested things in my apartment to be fixed for a while, and I am still waiting for something to be done, such as my leaky sink, the bathroom counters' surface, which has been peeling, and the floorboard has popped up. But I will not be without a working heater and AC.
  
  
  I’ve emailed the manager three times and she has not responded or provided me with a date of when I can expect my AC and heater to be fixed.
  
  I’ve also emailed, Instagram, and called the corporate office and the Los Angeles regional office with no response.

  Customer Answer

  Date: 02/15/2023

  I have no working heater and air conditioner. Property management (PM) has sent people into my unit four time and nothing has been fix. PM is not responsive. They do not follow up. I have a kid who has a health condition. I need my apartment to be a certain temperature and I cannot regulate the temperature in my apartment because my thermostat/heater/AC does not work.

  Customer Answer

  Date: 02/16/2023

  Hello *******,

  My name is ******** *****. I filed a complaint (#********) against my property management, Bell Partners. I live in **** ******** located at ***** **** ****** **** ******** ** *****.  I can be reached at ************. 

  Business Response

  Date: 02/27/2023

  On behalf of Bell Partners Inc. (“Bell”)
  and the **** ******** apartment community (the “Property”), please accept this
  as our response (“Response”) to the complaint (the “Complaint”) filed by ********
  ***** (the “Complainant”) on February 16, 2023.  The Complainant’s
  principal contention in the Complaint is that the heat and air conditioning in
  her apartment needs repair.  As of the
  date of this Response, the Complainant’s repair request has been addressed, and
  we believe this issue has been successfully resolved.
  
  After receiving the Complainant’s work
  order regarding the HVAC/heating unit in her apartment, the Property’s
  maintenance team performed an inspection of the unit, and ultimately determined
  that: 1) a replacement part was necessary in order to complete the repair; and
  2) an outside vendor would be needed to install the replacement part.  Following this initial inspection, the site
  team acted quickly, and contacted the vendor to order the replacement part and
  to schedule the installation.  In order
  to allow the Complainant to maintain a comfortable temperature in the
  apartment, the site team provided her with a portable heater.
  
  After learning that the Complainant was
  not satisfied with the portable heater, the Property’s community
  manager—Claudia *****—reached out to the Complainant to offer her the opportunity
  to stay in a hotel while she waited for the repair to be completed.  Ms. ***** reserved a room for the Complainant
  at the Hyatt Regency, which is located next to the Property.  The foregoing was offered to the Complainant
  as a customer service gesture, and the Property paid for the expense of the
  hotel stay.   The necessary part arrived on February 21,
  2023, and the repairs to the Complainant’s HVAC/heating unit was completed on
  February 22.
  
  As stated above, as of the date of this Response.
  the replacement part has been installed in the Complainant’s HVAC/heating unit.  The unit is now working correctly.  Accordingly, we believe that his matter has
  been successfully resolved.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ** *** ***** took a debit of $500.00 out of my account without my notification while I was trying to see if I could get approved to reside there. After several unprofessional acts trying to put me in an apartment that I did not apply for I was first told I would not see the $500.00 back. After confirming that I would in fact get that money back on December 19th 2022 I was told I would get the money in 30-45 days via check. After that time passed I was shuffled around, and no one would give me information as to where my money is. No one can give me an answer as to dates and where my money is. No one is wiling to return phone calls. I have to chase them down.

  Business Response

  Date: 02/20/2023

  On behalf of Bell
  Partners Inc. (“Bell”) and the ***** ** *** ***** apartment community (the
  “Property”), please accept this as our response (“Response”) to the
  complaint (the “Complaint”) filed by ******* ***** (the “Complainant”) on
  February 14, 2023.  The principal contention in the Complaint appears to
  be that Bell improperly failed to refund the Complainant’s $500 deposit. 
  Bell respectfully denies this contention.  As set forth in greater detail
  herein, after receiving notification from the Complainant that she had not
  received a refund of her deposit, Bell reissued the check, and per the
  Complainant’s instructions, the check is currently being mailed to the
  Property’s leasing office.
  
  The Complainant
  applied for an apartment at the Property on or about November 26, 2022. 
  At this time, the Complainant paid an application fee of $75 and an
  administrative fee of $215.  Pursuant to the terms and conditions of the
  application, and in accordance with local law, the aforementioned
  administrative fee was only refundable in the event that Bell rejected the
  Complainant’s application.  The terms and conditions included as part of
  the Complainant’s application also made clear that she would be assessed a
  security deposit in order to reserve her apartment at the Property.
  
  The Complainant’s
  application was approved on December 8, 2022.  Unfortunately, on December
  15, 2022, the Complainant canceled her application.  In accordance with
  Bell’s standard procedures, the site team generated a Statement of Deposit
  Accounting (“SODA”) detailing the refund due to the Complainant, and on December
  19, 2022, the site team mailed the SODA to the Complainant (at the address
  provided by the Complainant).  A refund check in the amount of $500 was
  issued (Check Number 4381) and mailed on December 21, 2022, to the same address
  provided by the Complainant.
  
  On February 13,
  2023, the Complainant contacted the Property’s assistant community manger (the
  “ACM”), and alerted the ACM that she had moved from the address previously
  provided to Bell, and had not received her refund check.  At this time,
  Bell requested a “stop payment” on Check 4381, and on February 14, 2023, a new
  check for $500 (Check Number 4570) was issued and sent to the Property’s
  leasing office for pick-up in accordance with the Complainant’s
  instructions. 
  
  Again, at Bell we always endeavor to
  provide our residents and applicants with the best possible experience, and we
  regret that the Complainant was unhappy with the application process.  As
  the above makes clear, we believe that this situation is resolved, and the
  Complaint has received her requested resolution.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assured prior to moving in on 12/17/2022 that I would not have an issue of smelling marijuana (second and third hand smoke) in my home.
  
  When I reported that I was experiencing the smell of marijuana in my home, on the balcony, in the breezeway, on the ramp, since day two, I was advised to continue to let them know via email for historical purposes. I was later instructed to call so that someone could check out the area in real time. When I called, I was told that they would definitely be able to find out the culprits during smoke alarm visits on January 30 - 31, 2023. Management sent out a notice about a week prior notifying residents that they were going to be in their units. Guess what? I had to visit the office a week later to only receive the following email: "I do understand it can be frustrating when someone can smell something another cannot. Unfortunately, there was no cannabis smell in any of the apartments, preventing us from determining what you are smelling and where it is coming from.
  The unit you suspect to be smoking does not smell like smoke nor was any substance seen, therefore I can not accuse them of smoking. We will send out another smoking reminder to the building today."
  Management will not check the area for smoke when I call. Management will not receive calls after hours when when I smell smoke at 2:30 a.m., 3:30 a.m, 6:00 a.m., and 6:00 p.m. and other random hours during the day Sunday - Saturday. I work from home.
  Management at one point said they would send out a notice threatening to fine tenants for smoking.
  I am asking Bell Partners to keep their word about being a "smoke-free" complex. Management on site does not have the authority or manpower to make this change, clearly.
  I am asking Bell Partners to be as diligent about my experience as they were when they identified the three tenants in 3 separate apartments who smoked near the leasing office. They did not tolerate it. Those residents no longer live here.

  Customer Answer

  Date: 02/19/2023

  I have not heard from the business in response to my complaint.

   

  I forwarded an email to the manager and general email address of the complex on 2/9/2023 at 5:23 a.m. with the entire body of the complaint as well as an attachment of the complaint informing them of my communication with you about the ongoing aroma of marijuana in my apartment.  I have even sent a message later stating that my apartment was full of the aroma, hoping they would check it out.  There continues to be a lack of follow, particularly on the numerous occasions that I have called and emailed.  Administrative staff and maintenance management and staff live on the grounds and there was on the one follow.  Management sent out a notice several weeks in advance alerting all of the date that there was going to be a mandatory fire alarm visit.  Management said they did not smell marijuana in any of the units.  Surprise surprise...******************

  Business Response

  Date: 02/21/2023

  ******* **** gave us an extention until March 2 to respond to this matter.

  Customer Answer

  Date: 02/23/2023

   I am rejecting this response because:

  The response from the business was received via email (see attached history of email communication).  I am rejecting the response from Jaid ******* on February 21, 2023 at 2:58 p.m.

  Prior to moving here, I was assured that A**** ********* would handle concerns about smoking.  Gina and Jaid  said they had legal authority and more power because the tenant agreed not to smoke anywhere on the premises.  I said that the reason why I was considering moving into their smoke-free community was because I was suffering from the aroma of cannabis and even when I resorted to calling the number they are now referring me to call during after hours (non-emergency PD) when the neighbor above me in unit **** (no one below me and no one above the unit on the third floor ****) smokes it is predominately for hours in the morning - 2:30 a.m. on and late at night (like last night).

  The non-emergency PD has told me it is up to the management company to handle concerns about smoking.  

  
  
  
  
  
  *** **** ******* ******************************
  *** ***** ********* ***** ***************************
   "I am waking up to the strong odor of cannabis sometimes at 2:30 a.m., 3:30 a.m., and often at 6:00 a.m. to the smell of cannabis since I moved in on December 17, 2022."
  
  Who might help me when it happens outside of office hours?
  
  
  **** ******* ****************************** **** *** *** **** ** **** **
  *** ***** ***** *************************
  Cc: A**** ********* Place <a****@bellpartnersinc.com>
  Hi *****,
  
  
  Outside of office hours, you will need to notify Raleigh PD. The non-emergency phone number is (919) 996-3335.
  
  
  Sincerely, 
  
  
  Jaid ******* Community Manager
  2 Million Dollar Club
  
  
  

  
  

  Business Response

  Date: 02/24/2023

  On behalf of Bell Partners Inc. (“Bell”)
  and the A**** ********* Place apartment community (the “Property”), please
  accept this as our response (“Response”) to the complaint (the
  “Complaint”) filed by ***** ***** (the “Complainant”) on February 10,
  2023.  The Complainant’s principal contention in the Complaint centers on
  an unwanted “smoke” smell in her apartment.  While Bell is certainly sensitive to the Complainant’s frustration, at
  this juncture the site team—after taking the appropriate steps to attempt to
  address the issue, as set forth herein—has been unable to confirm either the
  presence of the smoke smell or, by corollary, which unit at the Property may be
  violating the Property’s “no smoking” policy.  Notwithstanding the foregoing, in an effort to resolve this matter, Bell
  is willing to allow the Complainant to transfer to a different unit, or, if she
  would prefer, terminate her lease at the Property early.
  
  The Steps Bell Has Taken To Address The Smoking Complaints
  
  As an initial matter, while smoking is
  prohibited in all interior portions of the Property, Bell is unable to
  guarantee a completely smoke free environment.  This information was provided to the Complainant as part of the lease
  that she executed for her apartment, as the No Smoking Addendum made clear that
  “there is no warranty or guaranty of any kind that [the] dwelling or the
  apartment community is smoke free.”  Notwithstanding the foregoing, the comfort of its residents is of the
  utmost importance to Bell, and the site team acted quickly and appropriately to
  address the Complainant’s allegations of improper smoking.
  
  In response to the Complainant’s initial
  call on December 22, 2022 regarding the smell of smoke in her apartment, the
  Property’s assistant community manager contacted the resident in the unit where
  the Complainant suspected the smell was coming from.  That resident adamantly denied smoking in or
  around the unit.  Following a subsequent
  allegation of smoking from the Complainant on December 29, the assistant
  community manager sent an email to all residents in the Complainant’s building,
  reminding them of the Property’s “no smoking” policy.
  
  When the Complainant again reported the smell
  of smoke on January 14, 2023, a member of the site team called both of the
  units above the Complainant in an attempt to determine the source of the
  smell.  Neither of the residents reported
  smelling smoke.  On January 25, 2023, the
  Property’s community manager walked the entire Property in the course of
  conducting building inspections, but did not notice a “smoking” smell from any
  units. 
  
  On January 31, 2023, the Property’s
  maintenance team entered every unit in the Complainant’s building for fire
  alarm inspections.  The team was
  specifically instructed to look for evidence of smoking during these
  inspections, and to be aware of any units with a detectable “smoky” smell.  The team did not observe any evidence of—or
  the smell of—smoking during these inspections.  Similarly, the Property’s maintenance team did not detect the smell of
  smoking while working in the breezeway near the Complainant’s unit for several
  hours (replacing lighting) on that same day.
  
  During the overnight hours of January 31
  through February 1, 2023, the maintenance team walked the Complainant’s
  building every fifteen minutes from 5:00 PM until 8:00 AM.  The team did not detect the smell of smoking
  during this period.  Nor, despite the
  Complainant’s allegations to the contrary, did the team detect the smell of
  smoking the following night (February 1 through February 2) while walking the
  Complainant’s building between the hours of 5:00 PM and 8:00 AM. 
  
  As the above makes clear, the Property
  team has responded appropriately to the Complainant’s concerns, but they have
  not been able to verify any violation of the “no smoking” policy.  Moreover, the Complainant is the only
  resident in her building to complain about an alleged smoking smell.  In fact, a Bell team member that lives in the
  same building as the Complainant has not smelled—or witnessed—anyone smoking
  during that team member’s tenancy.  Without being able to identify the source of the smoking, Bell is simply
  not able to take any escalated measures against any particular residents. 
  
  Proposed Resolution
  
  As referenced above, at Bell we stive to
  provide our residents with the best possible living experience, and we regret
  that the Complainant is not satisfied with her apartment at the Property.  To that end, Bell is willing to offer the
  Complainant a transfer to another unit at the Property, with the transfer fee
  waived.  While we would hate to lose the
  Complainant as a resident at the Property, if she cannot locate another
  suitable unit at the Property to transfer to, we are also willing to allow the
  Complainant to terminate her lease early at the Property, with the early
  termination fee waived.

  Customer Answer

  Date: 02/25/2023

  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  I would like to transfer to 2-*** minus the transfer fee.  Today's 15 month base rent is $1,443 which I would like to accept.

   

  When is the latest that I can move-in with the base rent of $1,443?

   

  Please let me know.  Thank you.

   

  ***** *****

   

  *****@asonewellness.com> 11:49 AM (19 minutes ago)
  
  
  to A****, me
  
  
  
  I am here with ****** after touring ***.
  
  I would like to transfer here. 
  
  What is the latest that I could move as I don’t have movers yet and just did not plan this move.  Thank you.
  
  Sent from my iPhone

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This community has contractors working on repairing apartments at 11pm at night. The workers were permitted to drill holes, hammer, build, and other extremely disturbing activities to residents. This is extremely unprofessional. The workers are also undocumented and minor children are present in the units that are being worked on with the contractors. This community also does not provide residents with the promised valet trash and they charge each unit $25 a month for this service that they do not perform.

  Business Response

  Date: 02/14/2023

  Thank you for contacting us regarding your
  experience at the property.  We are
  currently renovating several apartment homes at the property, and we apologize
  for any inconvenience you may have experienced. 
  We had not authorized any work to be completed during quiet hours, and we
  have addressed this matter with the vendor and have communicated that work
  should end promptly by 6:00 pm.  Thank
  you for bringing this matter to our attention.
  
  All vendors at the property have been approved
  through our compliance process, and all vendor employees at the property are
  required to be legally permitted to work in the U.S.  The Construction Superintendent monitors vendors
  while they are at the property, and we have no knowledge of minors working with
  or accompanying our vendors to the property. 
  The vendors also are aware such activity is not allowed.
  
  Unfortunately, our valet trash partner has on occasion
  missed a building during trash collection. 
  We are working closely with the vendor to address this issue and improve
  this service at the property.  Please
  alert us if you experience this problem again. 
  We sincerely apologize for any inconvenience you have experienced.  If you have any other concerns about your
  home, please contact the Community Manager to address them. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. SAFETY- there’s homeless people in the woods and dumpster diving and they’re aggressive. I’ve called the cops and they can’t do anything. My girlfriend won’t walk our dog due to feeling unsafe.
  
  2. Sanitary- There is mold in our apartment. We signed a mold addendum. But Chris ********** admitted to our unit having a faulty duct system and it being their fault. Which creates precipitation and eventually created mold growth in our unit. Additionally the trash is unreal our dog walking area is always covered In trash. If my dog were to eat something out here they’d get sick. Beyond that half the time it’s completely blocked by trash so I can’t even take our dog to that area. Kids used to play on the grass now they have no where either.
  
  3.. Management- since moving in they’ve gone thru 3 managers at least. Each one gets worse and worse. Nothing ever gets done. They stop responding when you tell them what you need done.
  
  4. Maintenance- we’ve had open maintenance requests for over 6 months now. They cut a hole in our ceiling due to mold said they were going to send someone out to check for more mold. Never did that. And there’s been a hole in the ceiling for MONTHS!! We have other service orders that they haven’t fulfilled.
  
  5. Extra Fees- we get charged for extra trash pick ups which don’t occur. It’s a huge Ponzi scheme. We pay for valet trash plus extra trash pick ups. So about $60 a month. Multiply that by all units and it’s an insane amount for them to not be able to get it under control.

  Business Response

  Date: 02/02/2023

  Thank you for providing your feedback and giving us
  the opportunity to connect and address the issues you noted in your complaint.
  While we thought the majority of concerns had been
  resolved, we’d like to schedule a time to meet in person so we have a better
  understanding of each concern.  We went to great lengths in December to
  resolve the trash issues and believed concerns related to the homeless
  populations were addressed in November.  In regards to the trash billing
  you mention, we have a charge for the valet and one for the trash haul removal
  from the property. We can appreciate that this may cause some confusion and we
  are more than happy to discuss this further when we meet.
  We apologize for the length of time it took to resolve the issue with
  the sheetrock repair needed in our apartment.  When management changed in
  April of last year, this work order was not transferred to us.  We
  scheduled this work with you to begin February 1st , but due to the
  winter storm, have rescheduled for February 6.  We will keep you apprised
  of the progress at every step. 
  We would like the opportunity to change your opinion of the team and
  create a home you are happy to occupy.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been staying at The Park at North Ridge apartments since April 2022. During this time I’m a certified armed security officer through the state of North Carolina and I’m sub contracted through a secondary security company that I work for that uses my K9 Django (2yr old German Shepherd) for work. He’s also an ESA(Emotional Support Animal). Based off my work schedule and payment schedule as well, some moths I have to pay later because of when each payday falls after the grace period. So I’m content of paying the late fee. During the second week of November I received a letter from the office that I got a “noise complaint” that my downstairs neighbor said my dog was causing her to lose sleep for the evening. The following day I went to the main office to pay my rent, I was told by front desk clerk that they couldn’t accept my rent payment. It’s been flagged in the system without any explanation. I go back the couple days later that same week because I received court paperwork saying that I’m in the process of eviction because of failure of payment for that month. I spoke Joselyn ***** and she informed me they are refusing my rent payments because of the breed of my dog. I have told her that my dog is used for work and it’s an ESA as well and I didn’t mind sending the appropriate paperwork to her.
  I have went to court in person about this legal matter as well. I explained the whole situation to the judge about what’s going on and they ruled for the complex but He stated that I didn’t have to move right away. I could have talked to them about resolving this whole situation. I did that and still nothing.
  Because of this whole situation, I’m being threatened to be evicted because I did everything correctly that I needed to do. Every monthly rent payments have been stashed and waiting to be submitted, court appealed completely and submitted in a timely fashion and submitting the proper paperwork to the management office and I’m still getting small end of the straw.

  Business Response

  Date: 02/01/2023

  Thank
  you for providing your feedback and giving us the opportunity to connect and
  correct the issues you noted in your complaint. We apologize for your
  experience thus far and hope the following addresses your concerns.  We discovered that you had two unauthorized animals
  living in your apartment, and on October 28, 2022, via an Unauthorized Pet
  Notice posted to your door, we requested that you visit the leasing office to
  register your animals and pay the required fees under the terms of your lease.  You did not visit our office regarding the
  issue with your unauthorized animals until December 6, 2022, at which time you requested
  and were given instructions on how to request a Reasonable Accommodation for
  your animals.  You submitted a Reasonable
  Accommodation request to our office on December 6, 2022, which only contained
  information for one animal for a reasonable accommodation based on work purposes;
  that request did not identify the animal as an Emotional Support Animal.  In the meantime, you also were delinquent on
  your rent.  We posted a notice of default
  to your door on November 7, 2022, and an eviction notice on November 11, 2022.  On January 20, 2023, you visited the leasing
  office to pay rent only for the month of November; however, at that time, the
  full amount due included November 2022 rent and late fee plus attorney fee,
  December 2022 rent and late fee, and January 2023 rent and late fee.  During this visit you also requested an update
  on your Reasonable Accommodation request, which, as noted, was submitted only
  for one of your two unauthorized animals. 
  Subsequently, we advised you that the Reasonable Accommodation request
  for the one unauthorized animal was denied due to the request not being
  disability related. At this time, you have not addressed the issue concerning the
  two unauthorized pets and you continue to reside at the property without paying
  rent or your past due balance.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at Courtney Meadows  in Baymeadows, Jacksonville, FL for over a year. My lease is coming up on 2/25 and I gave notice that I would me not renewing on the 11th. I wasnt aware of a 60 days notice only that I had to renew one month before my lease was up for billing purposes. I have paid early each and every month. The reason for my move is the property is severely worn down, dirty walls, floors and holes in the structure in the breezeway. I have kept the inside of my unit stellar as I would if it is my own. I was just informed today that I would have to pay a one month penalty by Heather ********** and Michelle ******** since I didnt give 60 days notice which I gave a 50 day notice. I will make sure push negative media across all channels as this is a bait and switch to get someone to stay. I am completely fine for paying February at the end of the month up to the 25th for when the lease ends but to just tell me not that they want another month, is honestly poor business and completely not transparent at all. 

  Business Response

  Date: 01/18/2023

  The property resolved this matter with the resident.  This matter is the same as #******** and #********.  The resident also sent an email to the BBB on January 18, 2023 advising that the matter is resolved and asking the complaint be retracted.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.