Complaints

This profile includes complaints for Bell Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell Partners, Inc.

  300 N Greene St STE 1000 Greensboro, NC 27401-2173

• 

  Bell Partners, Inc.

  1000 Henrico Ln Morrisville, NC 27560-6958

• 

  Bell Partners, Inc.

  1402 Bridford Parkway Greensboro, NC 27407-2656

• 

  Signature Pointe

  607 Emily Ln Piedmont, SC 29673-8805

• 

  Bell Partners, Inc.

  10300 Kingsclere Dr Cary, NC 27511-6137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of *** ******* ** ************* since September 2021. After signing the renewal lease a year ago, I have been experiencing an infestation of roaches in the unit ( ******** * *** ***). The office is contacted frequently and pest control inspect the unit and attempts to control the issue. The infestation of roaches is unresolved. There is now a newborn baby residing in the unit since October 26, 2022. The roaches are nest is in the AC vent throughout the apartment. The roaches are falling from the ceiling onto the bed we sleep in and inside my newborn baby bassinet and clothing area. This is a major health concern and the living conditions is unsafe for a newborn baby. As a result, the baby is experiencing ongoing breathing problem.
  
  I visited the office numerous time and the issue has not been resolved. I last visited the office on December 22 advising Jodi ********* of the ongoing issue. She an advised Pest Control would visit the unit on Tuesday and she would provide me with a resolution. I requested to terminate the lease early without any penalties as the company cannot resolve the issue. I have not received any notification to address my concern. I emailed her once again on Friday, December 30th requesting to speak with her Supervisor. She refused to provide her Supervisor contact information and still have not meet my request. This is a major health concern as we are inhaling bacteria and germs from excrement of roaches. The company is in noncompliance to make reasonable provisions for extermination of pests under ******* Statue Chapter 83, Part II under tenant and landlord rights. I am requesting to immediately terminate the lease without any penalties due to the company noncompliance to correct the issue within 7 day of being notified.
  I have also filed a complaint with the health department due to the ongoing illness of the newborn baby as a result of unresolved infestation of roaches that she is breathing in daily.

  Business Response

  Date: 01/04/2023

  The property has met with the resident and agreed to allow her to terminate her lease without penalty.  

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the worst management company I every had to deal with.. they keep on trying to steal money from me.. they are trying to charge me rent and late fees for the management company that was here before bell partners took over the complex in September.. I sent them copies of my receipt showing I paid my rent and they still fault to remove.. then once they finally removed the rent from September 2022 they said I’m still liable for the late fees.. which is false it was not late fee..
  
  Bell Partners are big scammers and if you are about to move and they’re the management company don’t do it no matter how desperate you are to get into a place.. I am still currently dealing with this mess and have reach out to a lawyer to resolved this matter.. at this point I have been falsely accused and harassed with emails due to this matter..

  Business Response

  Date: 01/08/2023

  Bell
  Partners took over management of ******** ** ********* on 9/16/22.  While
  the resident had submitted payment for September rent in person to prior
  management on September 9th, prior management was not able to apply the payment
  to the resident’s account before management transitioned because the property
  already had entered the “dark period” of the transition during which no
  property transactions could take place.   After we assumed management
  and the dark period lifted, we applied the resident’s September 9th payment on October 6th.  The property applied all resident
  payments made during the dark period on October 6th; the resident
  was not treated any differently from other residents.  On October 5th,
  the resident paid her October rent.  However, unbeknownst to the property,
  a scanning or payment processing error occurred, which resulted in the
  resident’s payment not being applied to her account.  As soon as the
  property discovered the scanning or payment processing error, the property
  fixed the issue, and the resident’s payment was applied to her account. 
  The property also contacted the resident to explain the error and to explain
  the resident’s current account balance.  We want the resident to have a
  good experience living at ******** ** ********* and apologize for any
  misunderstanding or inconvenience caused by the transition period or the
  payment error. 

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1 I filled out an application for a rental apartment was told I had 48 hours to pull my application if I decided not to live there on October 3 I called him pull my application within the 48 hours and now I’m being toldThat I will not receive my money back for the application which is in the sum of $265

  Business Response

  Date: 11/09/2022

  Please ask the consumer to identify the property at which he applied to reside.  We have no record of him applying at a property in 2022.

  Thank you

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I informed my former apartments that I will be leaving the premises due to safety. ***** State Law PROPERTY CODE CHAPTER 92. RESIDENTIAL TENANCIES request that a police report is filed in order to be released for my lease without penalties.
  
  I sent the required documentation but, I am still being accessed fees due to this for over 7000.00.
  
  I have contacted the property several times via email and phone.
  
  I am not getting any resolution besides someone from legal will contact me but, they haven’t as yet.

  Business Response

  Date: 12/14/2022

  While
  we do not agree with the resident's recitation of the facts, we want the
  resident to have a good experience while living at our property.  As a
  result, we have waived all of the fees associated with the resident's early
  termination of her lease.  Other than the early termination fees, which we
  have waived, the resident had an existing balance of $70.63 plus final
  utilities of $160.43, which are owed for the period the resident occupied the
  unit, for a total balance of $231.06.  After
  applying the resident’s security deposit of $100, the resident’s outstanding
  balance is $131.06.  Upon the resident's
  payment of this amount, the resident's account will be closed.
  Thank
  you

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I were supposed to move into a apartment from the ********** *********** complex on August 11th. Unfortunately when went to move in on that day we saw bugs, messed up cabinets, scratched floors, among other issues. We called to get the apartment fixed and this took quite some time. We were told instead of a refund we’d receive credit as compensation and this was applied to our September rent. In retaliation to our apartment review they mentioned moving us to a smaller apartment, we declined. Afterwards we received an email about an additional credit we’d only have access to after signing a general release form.
  This credit was $547.26, we left this unsigned after reviewing the contract and weighing it’s implications. We paid September’s reduced rent of $1,620.51 as seen in the screenshot. On September 16th we were made aware of a remaining balance of $300 when we inquired about it were told it was leftover September rent. As is often the case the general manager was unavailable on following days for explanation. Today, September 19 he returned to work and we conversed through email. The general manager claimed our balance had never been $1,620.51 despite my proof and that we would need to sign their form to receive any credit at all. When I stated we shouldn’t need to sign a general release form for credit we already received I was told we never had credit. He claims our balance was never $1,620.51 and then I provided the screenshot for the second time. After providing my proof he claimed a glitch in their software. I stated it was due to their negligence when preparing the apartment that delayed our move in date. That we shouldn’t pay for the time weren’t able to reside in the apartment we paid for. One credit was clearly for the negligence and the other to prevent any future poor reviews or legally action. I’d like this billing issue to resolved without us signing away our rights to legal action in the event of a future issue with the apartment

  Business Response

  Date: 11/15/2022

  On
  behalf of Bell Partners Inc. (“Bell”) and the ********** ***** ****** apartment
  community (the “Property”), please accept this as our response (“Response”) to
  the complaint (the “Complaint”) filed by ****** ********** on or about October
  14, 2022.  Generally, Ms. ********** alleges that there were significant
  issues with her apartment at move-in, and that she was improperly billed by
  Bell.  Ms. ********** further alleges that the Property team offered her a
  smaller unit “[i]n retaliation” for an apartment review.  While we
  certainly regret that Ms. ********** was not satisfied with her move-in
  experience at the Property, we disagree with her portrayal of events. 
  Accordingly, we have provided an overview of the facts of this matter, set
  forth below.   Despite our contrary view of the facts of this matter,
  we value our residents’ property experiences, and, as set forth herein, we will
  work with Ms. ********** directly on a satisfactory resolution to this matter.
  
  On
  August 20, 2022, the Property’s General Manager (Andre ******) received a call
  from Ms. ********** regarding an issue with the cabinets in her apartment
  during the move-in process.  Specifically, the cabinets were purportedly
  not installed properly, and were two different colors.  To be clear, the
  cabinets were the only issues in the apartment reported Ms. ********** to the
  Property team.  Mr. ****** assured Ms. ********** that the Property team
  would address the matter as soon as possible.  The Property team promptly made
  the repairs, and Ms. ********** was able to take possession of the apartment
  shortly thereafter.  Mr. ****** also offered Ms. ********** a rent
  concession, to compensate her for the delay in her scheduled move-in
  date.  Unfortunately though, it appears that Ms. ********** unilaterally
  imposed her own credit of $300—meaning she paid $300 less than her total rent
  balance owed.  At this time, the parties had failed to finalize their
  discussions regarding the concession, and the Property’s payment portal was not
  set up to apply a credit to Ms. *********** balance. After several discussions
  with Mr. ******, Ms. ********** paid the $300 shortfall on September 5,
  2022.  Ms. ********** was never assessed any late fees associated with
  this amount.
  
  To be
  clear, and as mentioned above, Bell values Ms. ********** as a resident at the
  Property, and we would like to ensure that we reach a satisfactory resolution
  here.  To that end, we are willing to offer her a rent concession in the
  amount of $547.26 to compensate her for the delay in her move-in date, and we
  will reach out directly to Ms. Wynderbur to facitlitate mutually agreeable
  terms of the agreement.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The two issues I have with Bell Partners, Inc are not providing livable conditions and failing to compensate me for the 13 days in which these conditions persisted. My second issue is failing to receive my deposit.
  
  Bell Partners created unlivable conditions with ceiling missing and potential exposure to toxins due to mold, refused to fix conditions in a reasonable time and proved to be unresponsive while I tried to resolve the matter with them . The incident occurred July 20, 2022. Jessica C***** of management calls July 25, 2022 and says they won’t be able to get anyone to make repairs until August 2, 2022. I asked just to move out early since lease was up in August 2022. I requested to speak with manager and follow up call never occurred. I’m seeking 13 days of prorated pay for the time in which conditions were unacceptable to live in. We withheld rent for the last month in knowing it would be deducted from the deposit. Bell Partners sent balanced owed to us on September 9, 2022 which was $22. I sent an email the same day, acknowledging I had questions and would like to speak with someone to no avail. The incorrect payment is still outstanding.
  
  Regardless, no portion of the security deposit has been returned and I am approaching 60 days after move out as of October 5, 2022.

  Business Response

  Date: 10/16/2022

  On behalf of Bell Partners Inc. (“Bell”) and the ******** ** ******* ***** apartment community (the “Property”), please accept this as our
  response  (“Response”) to the complaint  (the “Complaint,” with an
  assigned identification number of ********) filed by ******** ****** (the
  “Complainant”) on October 6, 2022.  The principal contentions in the
  Complaint appear to be: 1) that Bell created “unlivable conditions” and refused
  to repair those conditions; and 2) that Bell improperly refused to return the
  Complainant’s security deposit.  Bell respectfully denies those
  contentions.  While we certainly regret that the Complainant was not
  satisfied with her experience at the Property, Bell and the Property team acted
  in accordance with both their standard procedures and the Complainant’s
  specific directions with regard to this matter.  This Response will
  address each of the Complainant’s claims in turn.
  
  On or about July 20, 2022, the Complainant reported a leak
  in her apartment.  The Property team acted immediately upon receiving the
  Complainant’s report, and the issue was addressed that very same day.  To
  be clear, the leak was repaired—and remediation was conducted—on the same day that
  the Complainant reported the issue to the Property team.  During the
  initial repair, the Property team noted that the leak had resulted in damage to
  certain sheetrock in the apartment.  Accordingly, the Property team
  scheduled a third-party vendor for July 25, 2022 (the soonest available date
  that the vendor could perform the work) to make the necessary repairs. 
  The Complainant, however, denied the vendor entry to her apartment on July 25,
  and instead requested that the sheetrock repairs be made after she
  vacated the apartment.  At this time, the Complainant had already provided
  Bell with her notice to vacate and was scheduled to move out on August 21,
  2022.  Given that the leak had already been repaired, and in light of the
  fact that there was no danger or threat to the Complainant arising from the
  sheetrock, the Property team granted the Complainant’s request.  The
  repairs to the sheetrock were made on August 22, 2022, the day after the
  Complainant moved out of her apartment.
  
  Bell also respectfully disagrees with the Complainant’s
  assertion in the Complaint that she was entitled to a refund of her
  deposit.  It is a bit unclear why the Complainant believes she is entitled
  to this refund, given that she states in the Complaint that she withheld her
  August rent apparently “knowing it would be deducted from the deposit.”
   The Complainant is correct, and that is precisely what happened—the
  Complainant’s security deposit was applied to her August rent and final utility
  bill, which left a balance due of $23.94.  This accounting was documented
  in the Final Account Statement, which was provided to the Complainant in
  accordance with Bell’s standard procedures.  Regardless, the damaged
  sheetrock was not, by any means, a condition that would materially affect the physical
  health or safety of the Complainant, and the Complainant was not entitled to
  rent abatement or a refund of prorated rent pursuant to Texas law or the
  Property’s standard practices.
  
  Again, at Bell we always endeavor to provide our residents
  with the best possible living experience, and we regret that the Complainant
  was unhappy with her time at the Property.  While we believe that the
  above satisfactorily addresses and explains the issues at hand here, as a
  customer service gesture Bell will waive the $23.94 balance that remained due
  after application of the Complainant’s security deposit. 

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a three month lease agreement with **** ****** ***** apartments located in Austin, Tx **** ******* **** ** ***** to commence on July 1, 2022. The end date should have been September 30, 2022. However, the lease agreement stated it would end on October 7, 2022. The amount was $2085.00 plus 150.00 for a garage. When I asked why this was ending on October7 instead of September 30, I was told the computer did the end dates. I was not pleased but they were not willing to do anything about it. I vacated on September 17,2022 because of a family emergency at home in South Carolina. My plan was always that I would leave on September 30. I gave my required notice to vacate on August 1, 2022, as required by the lease. I am requesting that they refund the full amount I was charged for the first seven days of October. I consider this action by Bell Quarry to be over reaching.

  Business Response

  Date: 11/02/2022

  The property refunded the rental amount for the 7 days as requested by the resident.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment on 09/23/2022. I was told about the application fee and the administration fee. I was told the administration fee would be refunded if the application was not approved. I was not told however, that it could take up to 30days to receive the administration fee. I need to have my administration fee ($150.00) returned to me with in 48hrs. I need my money to move. I have called their corporate office and no one has returned my call. No one ever answers the phone and you are asked to leave a message.

  Business Response

  Date: 09/29/2022

  We are sorry that Ms. ******* was dissatisfied with her experience, but we are refunding the administrative fee as quickly as we can and well within the 30 days period of which Ms. J****** was advised when she applied.  Ms. J****** applied on September 23rd and was denied on September 24th.  On September 24th, the property initiated the process to refund the administration fee paid by Ms. Johnson.  All refunds are processed through our corporate office and are issued by check.  Ms. ********* refund is being processed and mailed this week well within the 30 day period to issue the refund.  The property also has spoken with Ms. J****** and explained the situation to her.  We expect this result resolves this matter. 

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:
  
  On September 17th I went to view an apartment at your Satori Town Center location located in Jacksonville, FL. My partner and I walked into the leasing office and waited for the agent to finish up with a client. While waiting two gentlemen walked in and when the leasing agent was finished, she addressed the gentlemen before addressing us. She then advised they had just moved in, and she needed to get them situated. Another client informed us the agent was assisting at this location due to staffing issues. We patiently waited until she was finished. After she was done, she asked how she may help us. We explained we were looking for a two bedroom with an immediate move-in date. She gave us the keys to view apartment 152; we fell in love with the apartment. When we came back to the office, we expressed how much we loved the place and was interested in renting. She then advised that someone else might have put in an application for it but inform us to go online and apply as well.
  She stated for me to go online and apply and then for my partner to go online and select the same apartment and apply. While I was trying to access the email she sent to apply she stated, “I’m not trying to kick y’all out but it’s 5 o’clock” and then she made the sound of a hostler when getting a horse to takeoff riding. We left out of the office and went online using my cell phone and applied for the apartment. I applied for the apartment with a move-in date of 9/20/22 and as soon as I submitted my $75.00 application fee I was immediately approved for the apartment and hit with the $250.00 administration fee and the $500.00 deposit. I advised my partner not to apply at the time because of what happened to me. I went to the office the following day to inquire why those fees came out of my account without any type of notification and Ronald/Donald advised the website states it will take those fees out, but the admin fee would be applied to our first month rent.

  Business Response

  Date: 09/25/2022

  The property already resolved the matter with the applicants and fully refunded the amounts paid.  The applicants confirmed receipt of the refund. 

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease for 11 months for 2200. $ plus other monthly fees. We notified management of all our concerns : 1. Maggots in the refrigerator and freezer, we asked them to replace the refrigerator . It never happened . There was a constatnt odor of dead fish 2. The A.C. unit was never maintained properly the filter was dirty and never replaced . The unit broke down one nite at 1am. when the drain clogged because they never cleaned it. I repeatedly asked them to clean the HVAC system and replace the refrigerator. 3. Kitchen cabinet doors were missing screws and the doors would fall off. 4. The interior of the dishwasher had rust on it . We requested them to replace it . That never happened. Instead of actually cleaning the apartment before we moved in they attemped to paint some areas and they just painted over the dust balls. 5. There were drywall water stains under the bedroom window sill all the way to the baseboard and the same issue in the laundry room drywall water stains . We are very concerned about mold between the walls and a horrible smell. We called multiple times and emailed management and our issues were never resolved.
  
  Thank you
  
  ***** ******* ************

  Business Response

  Date: 10/03/2022

  At the time of move in on April 15, 2022, Ms. *******
  sent an email about several items that she was not happy with in the apartment
  and requested repairs right away.  The property's maintenance team addressed these repairs promptly.  At this time the resident expressed further concern
  about the kitchen cabinets doors not closing completely.  In response, maintenance
  completed adjustments to the kitchen cabinet doors.  There was no visible
  rust found inside dishwasher and no visible stains on drywall. On May 9, 2022,
  Bell Lighthouse Point hired a vendor, *******, to clean the air conditioning vents because
  the resident was concerned dust was blowing through the vents. 
  
  On Friday, May 20, 2022 the resident submitted a
  work order via the resident portal at 10:09 PM.  The work order reported
  that there were maggots in the freezer and worms in the ice.  The
  Maintenance Manager responded on Saturday, May 21, 2022 at 10:22 AM.  The resident was home and she told the Maintenance Manager she saw a couple of “flies”
  maybe gnats.  The Maintenance Manager found the refrigerator, freezer, and the ice tray very
  clean.  No odors were detected.  (Pictures are attached.  Additional pictures available.)
  
  The last work order received from the resident was on July
  19, 2022 at 8:40 AM because they AC was not cooling properly.   The
  problem was addressed the same day.  We inspected the HVAC at move in and
  found it to be in clean, working order.  Residents are responsible for
  changing HVAC filters monthly.   
  
  On August 5, 2022, the property received an an email from Ms. ******* detailing her notice to vacate and the charges for breaking the lease
  early.  The lease for apartment *** was due to expire on March 14, 2023
  and the apartment was vacated on September 16, 2022.
  
  We believe that we provided the very best customer
  service and maintenance to the resident. 

  Business Response

  Date: 10/13/2022

  Bell Partners strongly denies
  the allegations in the Complainant’s response regarding the condition of her
  apartment, and we stand by our original response in this matter.
  
  Notwithstanding the foregoing, as a customer service gesture—and to resolve this dispute—Bell will
  waive the early termination fee and allow the Complainant to terminate her
  lease early without penalty.  The Complainant’s final utility bill amount
  will be deducted from her security deposit.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.