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Business Profile

Durable Medical Equipment

Dune Medical Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** has been charged by this company, ordered by ******* ********. The charge is for a lumbar orthotic. The patient is not under treatment for back pain in any way. Furthermore, the company is in ************** and the patient lives in *******. I've attempted to call the phone numbers provided both on the ******** summary and the website provided, and both have been disconnected. I believe this is the second time my ******** account was billed by the same provider.

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dune Medical Supply fraudulently billed my ****************** for medical equipment on June 19, 2024 for the amount of $1,963. I did not have this ordered for me nor did I receive it. It appears to be an attempt to fraudulently collect money.

  • Initial Complaint

    Date:10/29/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I learned that on 6/19/2024, a business called Dune Medical Supply, LLC billed ******** for a lower back brace in the amount of $1,963. The referring physician is listed as ******* S. *******. I live in ******** and have no idea who these people are, and Ive never even been to **. After reading the numerous complaints regarding this business for the exact same reason that I'm filing one, I feel that this place doesnt even exist and its a scam to defraud ******** and other insurance companies. ******** denied the claim because the referring physician wasnt Authorized.

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I both received claims on our ****************** for some type of device, both on 6/24 by this firm that we have never done visit with or were even aware of. This has been reported to ******** fraud.

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19, 2024 my ******** was billed ******** for a back brace that l never ordered and never received. They paid ******** and say l may be billed ******.The ordering physician was ****** L ***** of Flint, Mi. He cant be locatedhes in the wind.On August 15, 2024 l received an EOB from my ********** and they were billed ******** for Medical Equipment from Dune Medical Supply. They didnt pay and were requesting additional information from my provider. I called ********** to see what this was about and they said it was fraud. They werent going to pay, but ******** had already paid.On September 19, 2024 l received the ******** Summary Notice with the information about this fraudulent back brace that l never ordered and never received. I called ******** and let them know this was fraud. They suggested I change my number.I tried calling Dune Medical Supply and the mailbox is full and you cant get through.This needs to be stopped and ******** needs to be reimbursed the 1,103.86.These people should be charged and put in jail.

  • Initial Complaint

    Date:09/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False AARP/ ******** Supplement billing dated 07/17/2024.1. Thigh-to calf knee brace - $1,294.00 2.Thigh-to calf knee brace - $1,294.00 3. Rigid panel lower back brace - $1963.00 4. Shoulder-to hand brace - $1,082.00 Total billed $ ******** This was reported to my supplemental insurance and to ******** as this charges are bogus.

    Customer Answer

    Date: 09/27/2024

    I have not heard from the business in response to my complaint.

    I have reported this fradulent billing to ******** and to my supplemental insurance company.


  • Initial Complaint

    Date:09/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fraudulently billed my medical insurance for Medical Equipment for $1,963. Have never had medical equipment ordered for me nor received any medical equipment. Appears to just be an attempt to collect $s with no justification!!

    Customer Answer

    Date: 09/19/2024

    I have not heard from the business in response to my complaint.  The failure to respond in any way appears to support my allegation that this was a fraudulent attempt to 
    invoice my Medical Insurance for a piece of Durable Medical Equipment that was never ordered by a health care professional nor provided to me!!

  • Initial Complaint

    Date:09/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification from my insurance company on the 22nd of August 2024, ********************************************** Benefit Plan.This statement indicated that Dune Medical Supply charged my account $1,963.00 in 05/24. Claim #*********. I called the insurance company and was told to call the medical supplier. I tried to call this company to let them know that they had billed me in error, that I had not received any medical supplies from any provider because I do not need any medical supplies, and wanted to know how they got my name and insurance coverage. I was unable to contact anyone at this supply ********** insurance company originally covered part of the billing, but later rescinded payment, once I called the insurance company to let them know of this fraud

    Customer Answer

    Date: 09/14/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint involves ******** fraud.On August 12, 2024, I received a delivery with a return address label from: Onyx Medical Supply, ***********************************************. (08AUG24 ship date).Inside the box was an LO637 back brace and paperwork from: Dune Medical Supply LLC, ******************************************************I never ordered a back brace, so I called Dune's phone number ************** during their hours of operation and there was no answer. I left a voicemail, and never received a call back. I tried again a couple days later and the recording stated the voice mailbox was full. I was unable leave a message. On my third attempt to contact Dune Medical Supply, I reached an employee and requested a pre-paid label to return the back brace. He said he'd call me back the next day. That never happened. Upon googling Dune Medical Supply's address/phone number I noticed they had received previous complaints to the BBB for the same non-responsive issue. Being suspicious, I called the ******** Fraud Line on 8-15-2024 only to discover my ******** account had been charged about $1500 and Dune Medical Supply had ALREADY been PAID about $1200! My primary care provider's name was listed on the ******** request that was paid. I called my provider to alert him to the fraud. He said he never approved the request and appreciated the heads-up red flag.I have since received a new ******** card with a new ******** number.I believe ******** should get their money back from Dune Medical Supply.Thank you, ***** *****

    Customer Answer

    Date: 09/10/2024

    I have not heard from the business in response to my complaint.

    I never received a label to send the item back to them.  I also haven't heard whether or not they reimbursed ******** for their fraudulent claim.


  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today August 27 I received a statement from my health insurance United Healthcare & on there is claim ************** dated June 17, 2024 for a rigid panel lower back brace in the amount $1,963.00...******** won't pay as the provider needs to send records.THIS IS FRAUD...I LIVE IN ******* & DON'T HAVE BACK ISSUES & HAVE NEVER BEEN TO THIS CLINIC OR DOCTOR. SHUT THIS GUY DOWN ASAP.

Dune Medical Supply LLC is NOT a BBB Accredited Business.

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