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Business Profile

Durable Medical Equipment

Dune Medical Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/31/2024, I received via *** a back brace orthotic. I have no back issues. This was never ordered by me or my physician.Please have Dune send a prepaid label for return. I did not order this, and I won't pay to return it.I tried to call ****, no answer, and their voicemail mailbox is full. Thank you.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dune Medical Supply LLC send me a back brace that I did not order, via **** My doctor did not order this also. Hard to get a hold of them because I want to send it back. Also the letter they sent said they would bill my insurance ***

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. a few days later the company sent *** to me with a return label and the *** truck took it. and I check their tracking number and it **** like they got it back. Thanks for your help. 

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a product from you. Did not order. What is Doctors name that ordered this and how can i return. I need a shipping label.

    Customer Answer

    Date: 08/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Dune Medical Supply LLC is NOT a BBB Accredited Business.

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