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Business Profile

Durable Medical Equipment

Dune Medical Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dune Medical Supply LLC sent a back brace to my mother that was not ordered. Not sure which doctor ordered this also. Hard to get a hold of them because I want to send it back because my mother has since passed away. Also the letter they sent said they would bill my insurance

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back brace received that was not ordered nor authorized

    Customer Answer

    Date: 09/02/2024

    I have not heard from the business in response to my complaint.
    ******** has been notified and is taking ALL available options. I have informed them that this is a fraud issue and they are attempting to obtain a refund for charges paid to Dune Medical

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this back brace from this company that was not ordered by my physician or myself. On trying to contact the provided number no contact was made. The information from inside the box is from Dune Medical Supply LLC, *************, but shipped from Onyx Medical Supply in *************.

    Customer Answer

    Date: 09/01/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SENT A BACK BRACE WE DID NOT ORDER OR NEED AND BILLED ********

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a back brace stated ordered by a *** not identified staying my ******** and additional provider would be charged. called their business number and did not ID a business just voice mail of the person you want to talk to is not available . I have no back problems and am not being treatedfor any posture problems. Also received a call at my house asking my wife for her ******** number as they already had my info. I need information or will report this as attempted ******** fraud.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted Medical device that was sent but not ordered

    Customer Answer

    Date: 09/03/2024

    I have not heard from the business in response to my complaint. Multiple calls to the business and not able to get through, Voicemail box full. 

  • Initial Complaint

    Date:08/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father for whom I help care received a back brace from Dune Medical Supply LLC on 8/16/2024. We did not open the Back brace inside the package. He did not order, nor did his doctor(s). We request for his information to be removed from this companys database.

    Customer Answer

    Date: 09/04/2024

    I have not heard from the business in response to my complaint.  They did charge their insurance!  This is ridiculous.  This is a scam and needs to be taken care of.

  • Initial Complaint

    Date:08/18/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back brace and bilateral knee braces order submitted by *** without my knowledge- received call from representative of this company- and denied the offered braces- yet received in mail- with requirement to sign for equipment. Multiple failed attempts to contact company via phone and unable to locate an email. Did not sign for equipment- with continued attempts to contact= yet insurance (inclusive of ********* has been billed 3, ******. Call the company's phone number- voice mail is full or no calls returned. This is ******** fraud!!!!!!

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from an AD on ********, a back brace from Dune Medical. I have received the brace but decided immediately that I didnt want it. I have tried to contact this company several days with no returns on my phone messages. The tags are still on the brace and I have not even used it. I have all the original packing. I unfortunately do not have my purchase date nor the cost. I do have that it is a 639 LSO, Lot # *****, SUP3016BLK and HCPCS # LO639/LO651.

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a back Brace in the mail that was not ordered by me or my doctor. I want to return it and would like to have a free shipping label.

Dune Medical Supply LLC is NOT a BBB Accredited Business.

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