Reviews

This profile includes reviews for Replacements, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Replacements, Ltd.

  1089 Knox Rd McLeansville, NC 27301-9228

  
• 

  Replacements, Ltd.

  PO Box 26029 Greensboro, NC 27420-6029

  

Review Details

• Review fromWally T

  Date: 11/02/2023

  1 star

  Wally T

  Date: 11/02/2023

  Sent wrong item. I paid $600 for a tureen. They sent the $300 tureen. They are now questioning if I sent back a different tureen. I have talked to 10 different people and all I have gotten is the run around. Don't pay their insane prices. Be patient and find it on Ebay. Terrible and lowdown! Will never purchase anything here again!
  

  Replacements, Ltd.

  Date: 11/07/2023

  Dear Mr. *******,
  According to our records, we have refunded you in full for the tureen you purchased for $577.75. We apologize that you had an unsatisfactory shopping experience with us. We are sorry for any confusion incurred with this order.
  Sincerely,
  Jamie L
  Customer Care Specialist

• Review fromCourtney L

  Date: 10/18/2023

  1 star

  Courtney L

  Date: 10/18/2023

  I am returning my full order of 14 plates as I see I can currently purchase from Macy’s brand new Spode Woodland Turkey dinner plates for the exact same price as they are selling me imperfect plates. A set of 4 brand new dinner plates is currently $95.99 at Macy’s with free shipping.
  11 of my playground Replacements.com came in satisfactory condition, but three are severely imperfect and although they claim they do not sell chipped plates, they will sell you a plate that has a chipped piece of china embedded in the plate ; like a shard of china sticking up on the plate surface. Two of my plates I received are in this condition yet I was still told I would have to pay to ship these items back.
  I have concluded it’s much better to deal with a large retailer and purchase new as you will find new plates on sale better than replacements.com. will sell you imperfect items. And I am sure my shipping of all 14 plates will be expensive, so I will lose money in this transaction. All they had to do was send me two plates without chards of china embedded in them at no charge of return shipping; but that is not the case.
  

  Replacements, Ltd.

  Date: 10/28/2023

  Dear Ms. *******,
  We are sorry you were disappointed with your purchase. As you noted, these items were advertised as imperfect, so some manufacturer flaws were to be expected. We see you have returned your items and your refund credited to the original method of purchase. Again, we apologize for any confusion incurred during this transaction.
  Sincerely,
  Jamie L
  Customer Care Supervisor

• Review fromCarol C

  Date: 10/12/2023

  1 star

  Carol C

  Date: 10/12/2023

  They took my heirloom plate I sent, Spode China, and said I sent a different plate I have never seen before and sent that one back to me. My paperwork in the box, included the pages they sent me on my spode china, that I returned to them, including what I sent on the pages, you are to include in packaging. I did not send this turkey plate they said was mine, I had no paperwork of my name for this piece. They have no proof, they say employees are under video for opening boxes, not clear enough when they opened my package, that could not be, as I sent a Spode China , heirloom , I had passed down to me. They are saying I am a liar, they are the liars, fraud, I would send nothing ever to this establishment. I hate to even give a 1 star, they deserve nothing. They are a shameful group!!
  

  Replacements, Ltd.

  Date: 10/18/2023

  Dear Ms. *******,
  We are sorry you are unhappy with your selling experience to us, as we noted in a previous Better Business Bureau message. We use internal tracking methods to assure that we can provide as accurate experience for our sellers as possible. We apologize for the disappointment that you feel has marred your transaction with us. We strive to make every create a positive exchange for each of our sellers.
  Sincerely,
  Jamie L
  Customer Service Supervisor

• Review fromKaren M

  Date: 10/03/2023

  1 star

  Karen M

  Date: 10/03/2023

  After calls and emails, using this question: "I received my purchasing Agreement and need someone to call to discuss this with me. I called Purchasing and left a message, and no one returned my call.
  1. One of the platters was indicated as wrongly identified – a 15” rather than a 16”. Really?
  2. Eleven Bread and Butter plates “were not in the shipment?” I took all of the listed items to a FEDX store, and they packed it. Why would there be no BB plates in the shipment, and how do I prove there were – impossible. But why would the packer leave 11 dishes out of the box?
  I am totally disappointed and should have donated my dishes to a charitable organization. My mistake to use Replacements.com!" When I finally reached a person, there was no resolution; they indicated that the packer left them out.
  
  

  Replacements, Ltd.

  Date: 10/06/2023

  Dear Ms. *******,
  We have spoken with you and hopefully resolved this matter to your satisfaction. We apologize for any inconvenience.
  Sincerely,
  Jamie L
  Customer Care Supervisor

• Review fromKim M

  Date: 10/03/2023

  5 stars

  Kim M

  Date: 10/03/2023

  I am changing my rating. I was very pleased with their response and going forward I am now aware of their policy on purchasing items from an individual seller. Thank you BBB for publishing my comments and giving me the chance to correct my rating. Thank you Replacement for your prompt response to this complaint.
  

  Replacements, Ltd.

  Date: 10/06/2023

  Dear Ms. *****,
  Thank you for changing your review! We appreciate the opportunity to work with our customers to try to obtain the best solutions possible.
  Sincerely,
  Jamie L
  Customer Care Supervisor

• Review fromMary B

  Date: 08/21/2023

  5 stars

  Mary B

  Date: 08/21/2023

  I’ve had my nose to the ground for two years looking for a Pfatzgraf piece. Last week I received an email indicating Replacements, LTD had found one. This morning I was delighted to receive it, packaged carefully and in excellent condition! Couldn’t be happier with the item or the service! Can’t wait to give this to a friend for Christmas!!
  

  Replacements, Ltd.

  Date: 08/22/2023

  Dear Ms. ****,
  We are thrilled that you are pleased with your purchase and even moreso since it is a gift, as our Purpose is connecting people and creating memorable experiences! This purchase will cover both of those, and we couldn't be more pleased. Thank you for taking time to share your thoughts with the Better Business Bureau and with us!
  Sincerely,
  Jamie L*****
  Customer Care

• Review fromDarrellAnne D

  Date: 06/30/2023

  1 star

  DarrellAnne D

  Date: 06/30/2023

  Because shipping costs are high and damage by USPS is likely, I drove my beautiful never used 50 year old Royal Doulton China place settings to NC. They are offering me one **** penny for a cup and saucer. I didn’t expect to make a fortune but have purchased from them in years past. I feel sick and cheated. I’m going to drive 8 hours back there and bring everything home. Seller beware.
  

  Replacements, Ltd.

  Date: 08/23/2023

  Dear Ms. ********,
  We send out our offer prices, valid for 30 days. We prefer to share our offer prices in advance so that our sellers can make informed decisions about selling to us. We regret that in this case it seems the offer prices were not requested ahead of the drop off appointment resulting in disappointment. We are sorry you had a less than pleasant experience with us.
  Sincerely,
  Jamie L*****
  Customer Care

• Review fromDarrin H

  Date: 06/16/2023

  1 star

  Darrin H

  Date: 06/16/2023

  Not worth your while selling to them... better off donating items locally. Nearly impossible to sell items to them with all their restrictions low offer values. They only accept USPS which is the most expensive and worst handling service. China and stemware are heavy and very difficult to pack so as not to create damage. I followed their packing and labelling instructions to a tee and mailed three boxes with china and stemware. The shipping costs alone were more than 60% of the purchase value of the items but I sent them anyway figuring it was at least better than nothing. However, USPS damaged 2 out of the 3 boxes and broke many of the items in those boxes... further reducing the value of items purchased to well below what I spend on shipping. In other words, I ended up losing money on the deal. The USPS insurance claim process is incredibly cumbersome, especially when it requires cooperation for photos and documentation from a 3rd party like Replacements, Ltd, so that was not worth my time or continued frustration. Bottomline is this is a flawed business model that catches consumers unaware of how difficult it is to engage with. You are much better off just donating items locally rather than trying to make some pocket change through this company.
  

  Replacements, Ltd.

  Date: 06/20/2023

  Dear Mr. ******,
  We are sorry that you did not have a pleasant selling experience with us. We provide our customers with Offers to Purchase, so that they can make informed choices as to whether to sell items to us or not. Our determination of pieces and purchase prices are based on supply and demand established by our current stock and sufficient client demand for each individual piece; not the actual value of the piece. This information must be considered with the shipping costs when determining if one may want to sell items to us.
  Again, we are sorry that your selling experience was less than exceptional.
  Sincerely,
  Jamie L*****
  Customer Care Supervisor

• Review fromSara L

  Date: 06/01/2023

  5 stars

  Sara L

  Date: 06/01/2023

  I have been purchasing from this company through their website for the last 4 years. I'm slowly helping my mom build a 222 Fith, Peacock Garden dish set. Mostly purchasing during holidays and birthdays.
  
  Every time i have ordered something, it comes in on time, secured and in great condition. They've never let me down. My mom gets excited when we recieve their ads and promo magazines in the mail. I will always purchase from here first, even if things seem to get a little pricy, it is worth it.
  
  I just wanted to add an extra thanks for always making my mom's birthdays bright. She adores her 222 5th Peacock Garden dishes. Thanks for being there and being reliable.
  

  Replacements, Ltd.

  Date: 06/02/2023

  Dear Ms. *******,
  Thank you for the wonderful review! We take great pride in connecting our customers and creating memorable experiences, and helping your mother and you finish your 222 Fifth Peacock Garden set just makes our day. We look forward to delighting you again in the future very soon.
  Sincerely,
  Jamie L*****
  Customer Care Supervisor

• Review fromMarie K

  Date: 05/26/2023

  5 stars

  Marie K

  Date: 05/26/2023

  Found my Crown Ming China pattern (45 years old) and ordered 3 replacement soup bowls which had broken over the years. Fast shipping, great price, received in perfect condition and matched exactly! Very satisfied!!
  

  Replacements, Ltd.

  Date: 05/30/2023

  Dear Ms. *****,
  Our Purpose is connecting people and creating memorable experiences, so we are thrilled to have helped you replace your Crown Ming soup bowls! We truly appreciate your positive comments. Thank you for sharing your success story with us.
  Sincerely,
  Jamie L*****
  Customer Care Supervisor