Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Region 6 Office

  1825 Old Fort Parkway Store 659 Murfreesboro, TN 37129

• 

  Lowe's Home Centers, LLC

  1700 W 133rd St Kansas City, MO 64145-1630

• 

  Lowe's Home Centers, LLC

  16300 W 65th St Shawnee, KS 66217-9799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a player from Lowes and additionally purchased their install for the play structure. This structure was for my godson who has leukemia so he can play without getting sick. They came to install and a piece was broken so the installer left a half built structure. I have emailed and called since August with no one giving a straight answer on when they are coming. The structure is a hazard and the company refuses to let a manager call me. I have emailed in excess of 40 times. I am so disappointed as this structure was supposed to be a gift for a very sick kid.

  Business Response

  Date: 10/24/2023

  10/24/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*******************
  RE: Case #:20767656
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ********************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a refrigerator in August. I was told the refrigerator would be delivered the end of September. I have prepared for the delivery twice after being told the item was ready for delivery. This includes taking days off of work and moving the refrigerator to another area of the house. I am now being told the item is no longer available for delivery. I know this item was able to be ordered yesterday, but today they are saying it can no longer be ordered. I received a discount on this refrigerator and they do not want to honor the price so they are refusing to deliver my refrigerator. And making an excuse that it is unavailable. I have heard from multi people about the same issue happening to them with other appliances they received a discount on. I am forced to purchase my item through Lowes because my warranty refund gave me a Lowes credit instead of money. There are multiple stores in the area all able to get this item delivered in the next few days. There is no reason I should not be able to receive this refrigerator. I dont want my order canceled. Want my product delivered.

  Business Response

  Date: 10/24/2023

  10/24/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20767531
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered windows and a back door from lowes. They had a gentleman come measure and take our order. The day of the delivery i got a call from **** at Lowes inCollege Station ** saying the driver could not find our house.I went down the road looking for him and found him coming into our house from the opposite direction. I pulled up to our entrance as he was pulling in. His truck was 13 ft tall [there was a sticker on the passenger side that said 13'] my entrace is 12'5" tall. When he pulled in he hit the bottom pipe of the entrance pushing it in. The entrance is bent and pipe will have to be cut out and welded back. They sent our claim to a 3rd party who has refused to pay saying Lowes delivery team is not responsible? Im trying to figure who is responsible.

  Business Response

  Date: 10/24/2023

  10/24/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*******************************
  RE: Case #:20765904
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ********************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were shopping tonight and found an awesome deal on a lawn edger. It was marked down from ******. There were 2 left and so we brought them up to be purchased. They wouldnt scan then the associate ****** called his head cashier ******* for help. ******* said she cant sell the items at all when we asked to speak with a manager she refused claiming to be the manager. She then said she would ask for an assistant manager whom never showed up. ******* and ****** both refused to sell the items despite the items being on the floor for sale. The refused to help. This is 100% false advertisement how are you legally able to refuse a sale of your item? ******* went looking for a manager and never returned we left the store. Without the items.

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20765532
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ************************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is the email that I sent to Lowe's. It explains al ** Lowe's ***************** September 16, 2023 ( about a month ago) I purchased a washer and dryer at Lowe's in *********, ********. I asked about delivery, install, and haul off of the old appliances while I was purchasing. I spent over $2,000 on a washer and dryer set. Delivery was supposed to happen within the following days. Delivery people showed up with the appliances and my elderly mother was present. The delivery people removed the washer's successfully and hauled it off and installed the new washer. However, when they went to move my dryer, they said that it was impossible to get it out of the doorway. They were leaving and my mom called me to tell me what was happening and I asked that they please reinstall my old dryer because it did work and I needed a dryer to use. The delivery man reentered my house and said that he would reinstall my dryer. He said the new dryer in the middle of my living room which has remained there and is still there at this time. The space is small and difficult where the dryer and the washer are in this home. My old dryer however, was moved in there by movers when I moved to this house. It has also been taken out and put back in successfully while I had new flooring put in this home 2 years ago. So I know it is possible. I called to complain to our local store at *********, ********. I tried several times to call the store when I was repeatedly put on hold for 20 to 30 minutes at a time in which i had to terminate the call because I was at work . Finally during one attempt I spoke with the manager named *****. He was very helpful. I then received a call from another lady and was asked questions about what was needed. I explained to her the situation and that the space was tight and very difficult and that they may need tools to remove the old appliance. She said that it would not be a problem and apologize for me dealing with this situation and she said that she would send out installers directly from Lowe's instead of third party people and that it would be installed on October 21st ( today). I was also told by this lady that I was to call the ********* Lowe's store before the delivery people left if the job was not completed. I took off of work today so that I could be here when the delivery people were here to take apart the appliance and to move it and install the new, due to the previous difficulty and to provide any assistance that I could. The installers arrived assessed the situation and attempted to move the dryer. These two men also stated that it was a little bit too large to move out of the doorway where the dryer is. I explained to them that it had been moved out and in three times before so it was possible. They explained to me that the back metal panel of the dryer would have to be taken off. I asked them if they could go ahead and do that to get the job completed. They said that they were not going to do that and that they had no tools with them. They attached my old dryer back and they left. I called Lowe's store in *********, ******** and spoke with a manager named *******. She was very nice and looked into the matter thoroughly. She then returned to me after holding and told me that Lowe's is not liable for moving out the old appliance and that I would need to hire someone to do that. I explained to her that I was very thorough with my questions when purchasing the item as I am a single mother and do not have help to install and move appliances. When I purchase the appliance I asked questions such as: can the item be delivered inside of my home and installed? in which I received an answer: Yes. I also asked if the old appliances could be hauled off as I didn't have a way of hauling them off. I was told yes. I also asked if I would need to unhook and move the old appliances in any way and I was told no. I was told it would all be taken care of when the delivery people arrived with the new appliances.I am a business owner with legal counsel of my own and understand liability thoroughly. I understand that they do not want to damage my walls. That is not at question. What is it question right now is the poor customer service I am experiencing. ******************** has installers of all types. I'm sure all of these installers carry tools with them at most times. I'm also sure that all jobs are not perfectly easy when they arrive and they have to problem solve to find a resolution for customer satisfaction and to provide adequate customer service. I do not believe I am being provided with adequate customer service and care by ******************** at this time.Adequate customer service would be someone provided by Lowe's that was knowledgeable about appliances that showed up with tools to deal with any situation at hand possible and was willing to take the extra step to provide adequate customer service for the company. I have bought many appliances and items through Lowe's in the past years. This is the first time I have actually delivered and installed by Lowe's. I am very disappointed at the service that I am receiving. I understand the difficulty that they are dealing with and the tight space. There is a resolution.... The back metal panel of the dryer needed to simply be removed with a socket wrench, the appliance moved out, the back panel replaced if they wanted to.... And then same for the new appliance to be installed. The men that showed up today even confirmed this but had no tools and no desire to do so as they express that. I explained all of this to *******, the manager at the Lowe's in *********, ******** in which she replied telling me that Lowe's is not responsible for the installation of the item, nor are they responsible for the removal of my old item. I explained to her that that contradicted what was explained to me when I purchased the items. She only repeated that they do not"have to do it". My current situation is a new dryer is still sitting in the middle of my living room. My old dryer is still in the space and that's what I'm using for now. I am not able to move it myself and I have paid for services that I have not received from Lowe's and I am being told basically... **o bad and to deal with it myself. I also have experienced mis wages at this point beyond my extensive time and now stress trying to resolve this. ******** care is declining everywhere we look. I was hoping to purchase from Lowe's with success as they have been in business for so long. I am hoping after reading this that someone at Lowe's cares enough to try to help me. It would simply take maybe 20 minutes extra of their time to remove and replace the back panels of both the old and new dryers to complete the job that I have paid for. I wanted to reach out to Lowe's and give the company a chance to remediate this poor customer service before taking any further action. Thank you, ************************* **************** ************ Mayes County ************** Services *************************, M.S., CCC-SLP Speech-Language Pathologist Owner/Director of Services

  Business Response

  Date: 10/24/2023

  10/24/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20764573
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received call from ******************* at *********** store threatening me with fraud and videos of a pickup ! My husband has terminal lung disease and has to go to VA over this man and an other personal person threatening us . They keep calling my son in law and I want a signed receipt saying we picked up a tub and door and something else . We picked it up a month ago and my son in law paid cash and had a gold truck . This man said there is a receipt not signed that we picked up and didnt pay for . They tried to charge me again and I stopped payment as the bank called me regarding the $1202 amount. They ram it through a PayPal order I did online twice and then backed out one and then tried to run again . I closed my 25 year account and stopped ********************** from my bank for fraud and *** he is calling my son in law harassing him and me today .

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ****** And *********************
  RE: Case #: 20764191
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ****** And **********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ****** And ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************** from Lowe's. They delivered used floor models that were damaged. I also purchased a warranty on both. The refrigerator parts were broken & the range caught on fire. They won't repair or replace either items!!! ??????

  Business Response

  Date: 10/24/2023

  10/24/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*******************************
  RE: Case #:20763824
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ********************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ******* refrigerator in June 2023. The delivery service forgot to take a piece off the fridge, causing the doors to never shut properly and he didn't even properly align the doors or remove any plastic or anything from the inside. They tried delivering two other fridges after that, but they were both broken. We purchased a brand new washer and dryer from Lowe's. The delivery service did not hook the hose up to the drain line, they actually left the drain hose wrapped securely to the washing machine. Before the delivery service left, they ran our washing machine. Over an hour later, one of our children noticed our downstairs was flooding. We ran fans, use the shop vac and cleaned up the entire mess ourselves. The very next day we walk into the laundry room, and all we smelled was natural gas. They did not even hook up the gas line properly. It was leaking, and when my husband moved the dryer, the dryer hose fell out that wasn't even installed properly either. Lowes has done absolutely nothing. I reported it to corporate and even Lowe's in Rockledge The actual store itself said we should be compensated and they filed a claim for us. Nobody from the Rockledge store has called us back like we were told. Nobody from corporate has called us back and the email I have sent to one managers at the Rockledge store has not even responded. Their delivery service floods our downstairs. We have video of everything and there could've been a gas explosion. If you purchase something from Lowe's, do not expect them to make the situation right, do not expect to be compensated, and do not expect corporate or the store to care. It has been months and we've heard absolutely nothing. I am so glad that we were able to clean up the entire flood and that my husband is experienced with natural gas lines and was able to fix it before the situation worsened.if this would've happened to a disabled person or the elderly because this type of negligence could've been catastrophic.

  Business Response

  Date: 10/24/2023

  10/24/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20763526
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had flooring contractors come, didn't do the sq footage of the job, tiles are uneven, grout is not filled, left a mess, then canceled to come back and install the carpet portion. When contacted lowes they kept giving me the round about things, and had an attitude. Couldn't communicate with the contractors cause they could speak or understand English. My pictures won't up load.

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20763293
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consultant designer is not communicating with me and I am unable to move forward on my total window replacement project. On 10/7/23 ( meet with the design consultant, ************************, at my home to discuss complete window replacement. Measurements were taken, price for their Reliabilt **** series was pushed as what "Everyone Else Go" with a follow up email and questions. Email received same day for the specs for the windows without the price quote she had on her pad. 10/8/23 I responded with an email requesting a price quote, Lowe's is offering a 10% discount on windows until Nov. 1, 2023.I do not hear back so I send a text that Monday. Tuesday ******* texts she was off Sunday and Monday and would get back to me . She did not. I texted that Thursday, 10/12/23, she texts ***** 12/13/23 "sorry for the delay in getting the pricing. I will get it sometime today and have it emailed over to you." I have not received any email regarding the price for the windows.I called Lowes ********* ************ and they could not help **** am asking for Lowe's to contact with a representtive /associate who is knowledgeable as well as willing to help me purchase, install, and complete my window replacement project within a timely manner.By Nov. 1 the window sale is off and then I might as well shop with Window World or another window company that meets my needs.

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20762730
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ***** *************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***** ****** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************