Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Improvement

  720 Dubuqe Avenue South San Francisco, CA 94080

• 

  Lowe's

  520 Saint James Ave Goose Creek, SC 29445-2793

• 

  Lowe's

  2829 Augusta Rd West Columbia, SC 29170-3322

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a washer in 2018 and bought the extended warranty for 5 years, which I have been told starts after the 1 year manufacturer warranty for mechanical issues. Washer is no longer running the drain cycle and per information provided on the claims.lowesprotect.com website, my plan start date is 5/29/2019, which should end 5 years later on 5/28/2024, however they are telling me its only a 4 year plan. I will be providing documents of purchasing the 5 year extended warranty along with the start date of my plan. I would like to have the item repaired or refunded as it should be covered under warranty.

  Business Response

  Date: 10/25/2023

  10/25/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20772108
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ******************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Lowe's to install a counter. The installer left the job incomplete, and told me the job has not included plumbing. I called Lowe's and got no answer, so I hired a plumber. I told Lowe's I would pay, less the price of the plumber, as soon as I got the bill from the plumber. The plumber was slow and now Lowes says they are sending the bill to collections. I said I would pay the whole thing even though they never finished the job, as long as they would not credit report me. They still won't reply. I've called them over a dozen times. I've emailed. The only answer I ever get is you must pay it all. I will pay but I don't deserve to get credit reported. I'm afraid if I pay now they will still credit report me. I don't dispute that I owe most of it, if they had talked to me I would have paid the majority of it and then finished up after I heard from the plumber. But they never did. I am in the middle of settling my dad's estate and this is not my highest priority. They only gave me a month before they started harassing . I will pay it all today if they will say in writing that they won't credit report me.

  Business Response

  Date: 10/25/2023

  10/25/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20771596
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a fridge from Lowes in February 2022 and purchased the Lowes protection plan. We had no issues until September 3rd when the fridge started making loud grinding noises and stopped cooling. I filed a claim and a service provider should have been out September 6th. I took the day off of work early to meet the service tech. Apparently there was an issue and Lowes had the appointment scheduled but the service company didnt have the appointment scheduled. Lowes let me hire my own company to service the refrigerator since there was an issue. The refrigerator was serviced and the parts installed a week and a half later. The issue continued the next day so I filed another claim. A service tech came out in the next few days and said it needed a reset so he reset it and left. The issue continued the next day. I filed a third claim and a tech came to look at it on September 24th and said the fridge needed a new compressor and the parts would be ordered and ready in a few days. I contacted Lowe's several times over the next two and a half weeks and every time they said I had to continue waiting as the parts hadnt arrived. I argued with them that a fridge is a necessary appliance and there had to be some sort of timeframe in which the parts had to be ordered or the fridge replaced. They told me there isnt and unless the cost of the repair is more than the value of the appliance or the parts are no longer available well just have to wait. Thursday Oct 12 I got a call that the parts were in and I had an appointment for Oct 15th from ****. At 10:14 in Oct 15th I got a text from *************** appliance stating that the warranty company has decided to reimburse us for our unit. Since then I have been on the phone with Lowes warranty several times and have been told various excuses as to why we havent been reimbursed. They tell me they will escalate my claim and Ill hear from them in 2 days and I never do. We have been without a fridge for almost 2 months now.

  Business Response

  Date: 10/25/2023

  10/25/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20770303
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2023, I purchased $16,907.85 worth of cabinets from Lowes and qualified for their custom cabinet rebate. I filed for the $1,000 rebate on May ****** and was told that it would take 6-8 weeks for it to be processed. On 06/25/2023 I received an email stating that my registration was processed and the rebate was on its way. Assuming that it was being mailed, I allowed plenty of time for the rebate to be received; however, when I called the Lowes rebate center, I was told that it had not been processed and would take another 4-6 weeks. After this time had expired, I still had not received anything in the mail or via email so I called back and was told that unfortunately the rebate had expired and I would not be receiving anything. I waited on hold for almost 30 minutes to speak with a supervisor before I hung up and filed my complaint with the BBB. I feel that due to no fault of my own, I was cheated out of my $1000,00. Also, when I called the first time, I was told that this had happened to several other people so I feel as if I was scammed.

  Business Response

  Date: 10/25/2023

  10/25/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *****************************
  RE: Case #:20770162
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ******************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 12-21-2021, I ((*********************************) contracted Lowes Home Improvement to replace my shingles on the roof of my residence at ********************************* *****. Lowes performed the job through a roofing company named ******** Roofing. I later discovered while cleaning my attic, that during the replacement of my roof, my electrically motorized attic fan had been disconnected and removed without my authorization!. The location of this vital equipment was simply covered with the roofing materials by the roofers.I complained to my local Lowes sales agent (*************************) who directed me to their customer claim line. I called them repeatedly and they kept telling me that they would call me back with a resolution, but to no avail. I inquired with ****************, who sent their field representative, whose name is also "*****" (ph ************) to my home. I accompanied the field rep to my attic and pointed out the location where my attic fan was once located, which only disconnected wiring and an empty circuit box remained. ***** and I both experienced and acknowledged the extreme heat emanating from the attic! ***** advised that he would report his observations to the company's owner, who I learned that his name was "******". Note: my initial request through both companies involved, were that they replace and install a new attic fan in my attic. However ******** declined to honor my request, citing that this task would void my warranty of my roof. As previously mentioned, Lowes Home Improvement has continued to evade my claims!!I AM SEEKING THROUGH LOWES HOME IMPROVEMENT, A FULL REFUND FOR THE COST OF ******* OR THE INSTALLATION OF A NEW ROOF WITH THE REPLACEMENT AND RECONNECTION OF A COMPARABLE ATTIC FAN, WITH A DIFFERENT ROOFING COMPANY.I SIMPLY DO NOT UNDERSTAND WHY THEY ELECTED TO REMOVE MY EQUIPMENT WITHOUT MY CONSENT! I DO NOT WISH TO VOID MY WARRANTY BY HAVING BARNIARD OR ANY OTHE ROOFING COMPANY TO CUT AND INSERT A CEILING FAN IN *******.

  Business Response

  Date: 10/25/2023

  10/25/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *********************************
  RE: Case #:20770143
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE range and a 5-year extended protection plan for the range on 5/31/2020 from Lowe's. Since that time a technician came out to replace the molding on the oven door, I believe last year. A technician, I believe, came out last month because one pilot was not coming on completely. The technician said the pilot needed cleaning and he took off the k*** that turns pilot on/off then replaced it prior to leaving. The pilot is still not coming on completely, there is a gas smell in the house when the pilot is turned on and the k*** is not staying on nor turning on/off the pilot. I called Lowe's on 10/23/2023 since I have a 5-year extended protection plan. I was told by agents and managers in the protection plan department that dealer cancelled the extended protection plan and to contact dealer for new reference number. I called customer service and explained to the agent what the extended protection plan agent and manager said. Without notice the customer service agent transferred me back to the extended protection plan department and I was advised the same thing by another manager. I called the dealer where I purchased. The dealer advised since the purchase was a while ago, they don't have the new reference number.

  Business Response

  Date: 10/25/2023

  10/25/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *******************************
  RE: Case #:20769896
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ********************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online purchase Order # ********* for Dryer and accessaries for a total of $693.21. The website communicated estimated delivery Sunday October 22, 2023 and confirmed delivery schedule immediately afterwards with providing estimated time of delivery between 12:00 and 4:00 pm on October 22, 2023. The online link provided by Lowes indicated the purchase order was out for delivery on October 22, 2023. The online notice was updated after 4:00 pm to running late and should arrive shortly and then updated again after 6:00 pm to items are delayed. I contacted Lowe's customer support on October 23, 2023. They communicated that they would submit a case inquiry to the warehouse/transportation. They indicated the dryer was never loaded onto the truck. I am now awaiting 24 hours for warehouse/transportation to contact me to reschedule delivery. The reason why this purchase was made via online app with Lowes was because of the advertised availability and delivery next day purchase at a convenient time. Lowes now is unable to communicate a timeframe to deliver causing potential mis-work and additional cost/inconvenience to consumer to dry clothes elsewhere. Part of the total cost included next day delivery cost. **************** representative was mostly polite but at the end of the call hung up and failed to allow myself to provide feedback after the call was over.

  Business Response

  Date: 10/25/2023

  10/25/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***********************************
  RE: Case #:20769617
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ************************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******** D.
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refrigerator from this store, which was delivered on 10/14/2023, as soon as it was installed we noticed the Main Panel was not working, we filed a claim with Lowes on 10/16/2023, on 10/18/2023 they sent 2 technicians to check, and adjust the doors, which we said was not the problem, the issue is the main panel, while the 2 technicians were at my house they called their customer care ********************** to clarify the issue, they have been bouncing the matter from one department to another, expressing that we did not file the claim in the 48 hrs period to get a replacement, the customer care employee over the phone, denied the extra coverage that I paid for, and refuse to help with this matter, I am 20 weeks pregnant and all this issue over the phone made my blood pressure rise to 149/91, and I felt a sharp abdominal pain, and ended in the ** last night paying a bill to get treated thanks to the lack of customer care and solution from ********************.

  Business Response

  Date: 10/25/2023

  10/25/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20760168
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ********************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************************
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2020, I bought a ***** Lawn Mower at the Lowe's store. I bought it with the Extended Protection Plan for 4 years, meaning the protection expires in May ****. In August 2023, the Lawn Mower stopped working well, it no longer cuts the grass, it makes a lot of smoke and turns off. I took it to the Lowes store to get it fixed and they said that they no longer make these ***** brand machines, they didn't help me. They told me to call **************, I called them but they haven't helped me. The machine still doesn't work and no one has solved the problem for me.

  Business Response

  Date: 10/25/2023

  10/25/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20770933
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a post for mailbox. Order below. It continually wobbles even though put in concrete. Order # ********* Invoice # *****

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20767792
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by ********************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************