Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Improvement

  720 Dubuqe Avenue South San Francisco, CA 94080

• 

  Lowe's Home Centers, Inc

  8497 W. Thunderbird Road Peoria, AZ 85381

• 

  Lowe's

  6221 US Highway 6 Portage, IN 46368-5056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $158.75 for Lowe's to repair a kitchen drawer on 7/20/23. I received the item back on 8/20/23 but the dimensions were wrong and it was too big. I returned the drawer on 8/21/23 so that they could repair it. I had to pay an additional $36 dollars for the additional repair. It is now 10/14/23 and I still don't have the drawer. I have went to the lowe's store several times and was told that I have to wait for it to come in. I don't have the receipt for the additional drawer cost but I have it showing in my bank account the actual amounts they charged me. The said the $147.75 did not include an additional $10 charge which they charged me and is not on the receipt. I can show these amounts in my bank account if needed. I want my drawer repaired and I want a refund because this is unacceptable to keep my drawer this long and have me pay all these charges for 1 drawer that was never repaired correctly.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:******************************************
  RE: Case #:20743293
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by *******************************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ****************************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October of 2022, Lowes *********< **. installed a laminate water resistant floor. Upon completion,I called the installer the next day to tell them about a problem with the floor. He came back out a few days later. He called his father on the phone and was told to wait for 2 weeks and come back out to make sure it was not a moisture or water problem. He came back in 3 weeks and there was no water or moisture. We waited for someone to come back out and fix the floor. Finally they sent an inspector out and he was the floor was coming apart at the beginning and end of each plank. First Lowes told me they had to file a claim with the vender. One claim was approved but 2 boxes was not enough to repair our floor. They had someone to come out to replace some planks so they could send to the vender. They came out and tore out my transition from the bathroom and left. They said it was moisture and left. They did not replace anything and left my transition off. On several occasions we waited on someone to come out and replace some planks, because we were trying to work with them, but no one showed up. Finally they sent on of their manager installers out . He came out and said the entire floor need to be replaced. The floor we have is discontinued. We had looked for something else but we did not see anything that would match our color scheme. We have been working with Lowes trying to get the problem resolved. ************************* is the name on the account.The phone number is ************. Please us.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*****************************
  RE: Case #:20743036
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ******************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 16th I went to my local lowes store to place an order for a toilet with an invoice total of $822.09. I paid with a combination of my own **** and a two gift cards totaling $325. The remainder balance of ****** was on my ****. I was told the item would arrive in approximately a week. When the notification arrived, I went to store to pick up, they looked for it for a while the said it arrived broken. I was told because I had used different payment methods that I would recieve a store credit, mailed to me. That was on or about august 22nd. After several weeks, I contacted the customer service number and they told me that a refund was going to be issued to the cards used. I told them that I did not have the gift cards used in the transaction any longer, as I had used them in the store. They said they would contact their finance department and get back to me. This same Scenario has repeated itself at least 3 times, with them saying they will issue a refund and that I should wait **** business days. I contact them and they say someone will call me Back and then do not. I have contacted my bank and they have yet to even refund that amount. All I wanted was the original item but apparently Its boo much to even get the money back from these people. I have called or gone in person at least 10 times. My Next step will have to be be small Claims court

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20741841
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought portable air conditioners, three total. They were paid for by two different payment mechanisms from two different stores. I tried to take them back and was told that I could not return because they both had been returned previously. That was not true because they both were in my truck and then at the service desk. I was working with an associate from their corporate offices that had made an arrangement for me to return. I was told to reach out to a specific person and that has been beyond a disaster. I have reached out been placed on hold. I have done the chat and was disconnected due to lack of responding but I did respond and the chat agent still disconnected the call after I respponded. This has really turned me against using this company ever again because the customer service is horrendous and not for the customer. All I want them to do at this point is to waive the return date, so I can take this equipment back and they can refund me my money. Or the next solution is to for all of my frustration come pick the equipment up themselves and refund my money. Or the third solution is to let me keep the equipment and still refund the money. I am unable to continue to travel back and forth to these stores with no resolution to my problem.I AM OVER THIS COMPANY and how they do not take the customer first approach.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20741503
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an e-giftcard from Lowes.com and was unable to use it in store. I was told that they do not accept lowes giftcard. This seems like fraud to me. Why would a business sell a giftcard and then not allow it to be used? Its not like you can use a lowes giftcard at any other stores.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20741306
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worse experience ever. Purchased appliances with Lowes (stove and fridge) and never got my appliances delivered for 2 months with no explanation of why. Not to mention when they did come to deliver they had someone elses appliances on the truck which caused me to have to wait even longer. I let that slide and now here we are not every a year of me actually having the appliances in my "Actual possession" and I'm now having issues with my stove and the store refuses to honor any type of warranty or assistance with helping me out. They saying I'm out of warranty because they want to go from the actual date of purchased although they held my appliances. I've been getting the run around for the last month on who's suppose to service and fix my stove for me. Ive paid over $2000 for me to be purchasing food out because I cant cook on my stove. I've spent so much money with this company and this situation has left a bad taste in my mouth. I wouldn't recommend purchasing anything from then. I would not be back. I need some resolution.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20741048
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Kailey R. 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed help placing an order online. I reached out to customer support. The sales customer support told me that he could place the order. I confirmed multiple times that he could get both orders sent to the same store. He said yes. He tried to place the order and said his system wouldnt let him. He said I would have to place 2 separate orders. I confirmed that it could be picked up at the Monaca lowes. He assured me they could. He placed 1 order at the Monaca lowes then told me he was going to place the second order. After placing the second order, he doctored the order confirmation to show it going to the Monaca lowes. After the transaction concluded, I asked again if I would be able to get both orders at the Monaca lowes. After the chat session ended (no option to export the chat), I got the order confirmation which showed one order at Lowes in Monaca and another at a Lowes location an hour and 15 minutes from me. Upon me realizing this, I reached out to lowes customer support just to be told, the most they can help with is providing me with $25 gift card on a future purchase for a 3 hour round trip to pick up tile I was assured would be available at the Monaca lowes. The customer support rep confirmed that is the best they could do. They couldnt offer any other discounts, promos, or coupons. I had to delay my tile job and pick up this order with about a 3 hour round trip (including traffic) because their original sales support person LIED about how I could get the order and then DOCTORED the confirmation to show it being at the same store.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************
  RE: Case #: 20741008
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This saga is all about having a single window replaced at our house.Contract was done on March 15th, 2023 - Lowe's charged my AMEX on April 7th, 2023 - The Wrong window sashes were installed on May 18th, 2023, We were to receive a 6 panel colonial window and instead received a single line window. The installer informed the window department in person, at the Lowe's in Camden, DE **************. I visited the Lowe's on June 6th, 2023, talked to ******************************* (supervisor) and was informed that they knew about the issue and that a replacement would be ordered and it could take up to 90 days to order the replacement. Followed up 60 days on August 12th via email and found out ******* was no longer there. Went to the Lowe's in Camden, DE in mid-August and talked to ********** at the ***************** and he informed me that the window was never ordered. The sales rep *********************** needed to order it and they really couldn't help me, I then talked to the acting Store Manager for the day and he said the store could not do anything for me.So now I started with the installation team *************************** (******) they informed me that they would be contacting the store (August 30th ish). Called the 1-800-44-LOWES and talked their customer service and stated they would escalate the issue ( the installation team said the same).Talked to the customer service in ************** (I think that's where they are) and they stated that they were contacting the store. The issue that came out was that the sales rep has no incentive to order the replacement window as he ordered the wrong window in the 1st place and he would get his salary dinged - and at this point everyone at Lowe's has been lame.Bottom line is all we want is the correct window that we ordered, it's now Mid-October.Please let me know if you need more information.Thanks and God Bless!**************

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:***********************************
  RE: Case #:20740833
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ************************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a warranty on all of my appliances. The app has my mailing address instead of my billing address. In an attempt to put in a claim it would not accept this due to the mailing address. I updated this in the app and it still would not allow me to place a claim. The stores will not assist and every time I called I was disconnected or abruptly hung up on. I was not rude and it seems that the customer service in the warranty department purposely keeps disconnecting the calls.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*****************************
  RE: Case #:20740567
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ******************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, there was no easy way to send this to your company such as a support email or I would have used that. That being said, I returned these items 6+ months ago and still waiting on the refund. Please do it asap. Clearly, this would never have been refunded without my intervention and i only noticed it by pure coincidence. Very disappointing.Order Details *********

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20740440
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************