Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's

  3301 Denny Ave. Pascagoula, MS 39581

• 

  Lowe's Home Centers, Inc.

  920 South Broadway Hicksville, NY 11801

• 

  Lowe's Home Centers, LLC

  531 W Carl Sandburg Dr Galesburg, IL 61401-1301

• 

  Lowes Home Improvement

  111 Davidson Rd Mount Vernon, IL 62864-6742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a purchase of front and patio doors on 4/28/22 for $2,401.99. To date, only the front door has been installed and the back patio sliding door remains damaged and not installed. In addition, the front door caulking is now cracking.Please refer to my supporting document for details. Our desired settlement is to finish the job and compensate us for the poor service. My son is ******************* who is an auto painter and unable to take the time from his job daily to follow up on these problems. The address on the complaint is his address, where the work is to be completed. My name and telephone number is on the Lowe's order along with his and this arrangement has been explained to them.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20740258
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* refrigerator a little over a year ago Model RF28R7351SG Serial # ***************. This was not the original unit I had because it was replaced by my local Lowes for a complete failure. The model unit information above is my current unit. This one has already been repaired within the first year by ******* for ice maker failure. ******* had to replace the motherboard. This fixed the issue for about a month. Now the ice maker makes a grinding noise, produces melted ice and when the door is opened water pours out onto the floor. I did buy the Lowes Assurant consumer warranty protection. I called them this morning and the automated system said they found my plan. When I talked to customer service at Assurant they claimed they cannot locate a plan. The store messed up when I originally bought this garbage unit and rang me up separately. The only thing I can think of is perhaps my old unit is attached to this plan. I have now bought 3 refrigerators lifetime from Lowes and every ******* has been a nightmare. I want store credit to buy a different brand. I would hope someone in Lowes can find my warranty that I paid for. I am really frustrated with this brand and 3 separate units should not perform so poorly. Given my trouble I feel my request is justified. I also need this one hauled away.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20739911
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Lane P. 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased carpet with installation in May of 22. In late May, we were contacted about our experience with the installation. At this time, we advised that the installers damaged our tile (after not doing a seamless transition like we wanted), damaged our walls, and now their carpet install is coming out of the ground due to improper installation. They requested us send pictures (in which we did) and HEARD NOTHING BACK. The damage was reported shortly after install. In which they did NOTHING about. Now, the carpet is coming up at these transition spots and Lowes will not take responsibility or assist with anything.Now they are refusing to assist with anything due to being out of warranty period. (After acknowledging speaking with me prior shortly after install). I spoke with other carpet installers (multiple) to take a look at this to fix the damage done by Lowes and ALL of them advised they had never seen in their 40+ years of carpet install a job done how they did this.They also left no extra carpet remnants (THAT WE PAID FOR) nor spoke to us upon leaving. They were were purposely avoiding confrontation.Now, upon speaking with a member of the Lowe's customer support team, this person yelled at me and informed me I was lying.I need this repaired due to your incompetence.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************
  RE: Case #:20739358
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by *************.
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* placed on Oct 7th. Order Status shows picked up on Oct. 15th which is false! Finally spoke with **** at the East 10th Street **********, ** (after two chat individuals on Lowes who stated I had to call the store ) said he would have to investigate and would call me back. Have not heard anything. Originally order said if not picked up by 8 days and receiving emails I thought the order would be credited to my Lowe's account. Obviously either a Lowe's employee opened the locker when date over but did not credit my account or someone else did so. Very frustrating as the new system of locker, obviously does not work. Please credit my Lowes/Synchrony account for the $30.38.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20739141
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concerns, My name is *****************. I have purchased Maytag washer and dryer from Lowes in ******* Southcenter on 10/10/2023 for parts, delivery and complete installations.During the process of installing the washer, the delivery man (installer) broke my hot water plumbing part. Water every where. I was told to wait until 4:00pm on 10/12/2023 for the plumber to fix the problem. At 4:30pm , plumber showed up worked on the plumbing, completed both plumbing and the washer and dryer installations. Less then 5 minutes of completions, the hot water plumbing broke at the area where he just finished .I am and family are not happy. I missed 2 days of work, we have no water for 2 days.I am requesting for the professional licence , bond and insurance plumber to do the fix. I am also asking for compensation for missing work and stress over the unprofessionalism work from Lowes. Lowes ******** care advised me to hire my own plumber because I was 2 days without water so I did and I spent $951.84 for the plumber to fix plumber that **** had hired and these guys are not even plumbing certified. They installed the plumbing with the wrong adhesive and the plumbing failed. I like the reimbursement for $951.84 and missed 2 days of work in the amount of $720.8.Update for 10/16/2023 Lowe's closed my case. Lowe's ******** Care had to reopen my case.***************** ************ ***************** LOWE'S HOME CENTERS, LLC ***************************************************************** **************

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*****************
  RE: Case #:20738229
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ******************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a spool of electrical wire and Lowes delivered it to my house on 9/16/23.The driver pulled into my driveway and unloaded the spool of wire from the truck. He brought it over to my barn. He then backed out of the driveway. He drove off the side of the driveway and continued on the grass berm until he hit the mailbox. Driver then stopped and got out of the truck to inspect the damage and take a photo. ****** then fled the scene without contacting me to let me know what happened. I saw it all happen from my 2nd floor window and by the time I made it to the driveway the driver had already left.I was never contacted by Lowes regarding the damage.I reached out to Lowes multiple times before I was sent to the trucking company and their claims department.Sine the hit and run occurred, Lowes has refused to acknowledge the damage or take responsibility and the trucking company keeps using stall tactics. So far, I've interacted with PDP, 2GUYSTRUCKING LLC, Retail Direct, and Lowes employees with no resolution.I've sent photos and answered countless questions without resolution.I've never been involved in such an unprofessional situation where there was a hit and run (crime) committed and Lowes is showing no remorse or care about their customer.I'm seeking funds for the fair value of the damage and my efforts. I'm also requesting proof of the driver's qualifications for using this truck as it appears this person was not trained.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************************
  RE: Case #:20737810
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by **************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************
   

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a dishwasher and installation from Lowe's on October 1, 2023. The order number is *********. The dishwasher was delivered and installed on October 9, 2023. The dishwasher ran once and, as of October 14, 2023 will no longer operate.Attempts have been made to contact Lowe's via phone and email on October *****, 2023 with no response and no ability to speak with a human.Lowe's should arrange for the pickup, return and refund of the dishwasher, at which point, we will order a new dishwasher and installation package elsewhere.

  Business Response

  Date: 10/19/2023

  10/19/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*******************************
  RE: Case #:20737792
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ********************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ***************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lowes Home Improvement Store #************************************************************** **************** On 11/05/2022 - I purchased a Craftsman Chainsaw from Lowes. I was able to use it several times until May 2023. I went to use my ChainSaw and the case was full of Oil and gasoline. I brought it back to Lowes. They gave me a very hard time with getting this fixed. On 06/17/2023, I brought it back to Lowes. They gave me a very hard time with getting this fixed. Since I had my receipt and I purchased the extended warranty through Lowes (for an additional $59.97, Lowes took it in for repair. On 06/24/2023, I was called by Lowes to come in and pick up my chainsaw and that it was repaired. When I arrived, they told me they expected me to pay them $80.10 for the repair! I did not pay and did NOT pick up my Chainsaw at this time. I made every effort to contact Lowes Corporate and was not successful. I continued to be rerouted back to Lowes ***************. On 07/03/2023, I was able to contrast a Manager at Lowes and explained my situation to her. She saw my receipt, my Extended Warranty Plan, and let me take my Chainsaw home that they were holding hostage! On 09/16/2023, we suffered terrible storms and wind damage. I went to fire up my Chainsaw (that was not used since I picked it up) and the throttle is stuck wide open. Still broken and not fixed properly. On 10/15/2023, I again took my Chainsaw back to Lowes. They are claiming I need to contact Craftsman for a repair. I had to wait 20 minutes to speak with a Manager. Finally, a young man (who was clueless and stuttering the entire time) named ****** (refused to give me his last name because he wasnt comfortable! Lowes finally agreed to take it in for repair again. I did contact ********* and they told me it was still under the Manufacturers Warranty and to take it back to Lowes. I have been sold a Lemon and I am requesting a refund or instore credit. Thank you - ***************************

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20737594
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/23, I purchased white kitchen cabinets to go along with the floor tiles, which I had purchased the day before. I also purchased a beige countertop. I was told that the installation was covered with the purchase. The cabinets were delivered on 07/18/2023 but they were damaged for which a new set of cabinets was to be delivered. I received a new set of cabinets on 09/07/2023. The individual who was to install the cabinets visited the house to begin the installation a week later. (Prior to the purchase staff from Lowe's visited the house to take the measurements for the cabinets. However, when the person who went to install the cabinets visited the house, he stated that the measurements were not accurate for he needed to make some cuts in the wall. (Repairs of which I now had to pay to another individual.) The person who conducted the installation left the work unfinished, the cabinets are crooked. In addition, they brought the wrong color and incorrect countertop. I had paid for a beige countertop and I received a white countertop, with only 3 cutouts for the faucet, even though I had purchased one with four. I contacted ********************** along with pictures regarding the wrong color and cut-out countertops. They didn't respond to my email just asking for the same information we had provided. The the store Assistant Store Manager Phone: *************. He approved the delivery of the beige countertop. I informed him that the person who came to install the cabinets asked me for $200, which I refused because I was told I had free installation. He stated that they would follow up with him and that they would call me in 24 hours. Since they didn't call yesterday the cabinet company and I were told that they would be coming on Thursday to bring me some samples for the countertop. I have experienced a high level of stress and anxiety as a result of this purchase as I am not able to store my groceries and have a comfortable and relaxing living space. I have been faithfully completing monthly payments and I believe I have waited long enough for this situation to be remedied. I am asking for a billing adjustment of at least $6,000 for all the inconvenience this situation has caused me. In addition, I know have to pay for the repairs to the wall. I am also requesting that the installation of the cabinets be completed.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20741516
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14 I ordered a work bench from Lowe's for a delivery on 10/15. On 10/15 at 11:07 I received an email saying the work bench was delivered. It was not. I called and was told not to worry that it was on the way. I called 8 more times on Sunday. I spoke with ****, who told me she would forward this on to ******, her supervisor. I connected with ****** at approximately 3:50pm on 10/15. He had not heard of the problem. He said he would research it and get back to me. He called me at 6:30pm and said that he agreed that the item was not delivered. He said he needed to do more work to resolve it and said he would call back on 10/16. He did not call back. I made another call to Lowe's and they said they were unable to help that it is out of their hands. They have accepted payment from me, did not deliver the item, agreed that they did not deliver the item and despite several requests, refuse to deliver the item or provide me a refund of my money. To be clear, they REFUSE to return my money despite acknowledging that I did not receive the item purchased and further, that they will not be delivering the item to me.

  Business Response

  Date: 10/19/2023

  10/19/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20738638
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/19/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************ 
  Lowes Executive Customer Relations
  **************