Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lowe's Home Centers, LLC has 1430 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Home Improvement Warehouse

  7001 Winterpock Road Chesterfield, VA 23832

• 

  Lowe's Home Improvement Warehouse

  1512 West Koger Center Blvd. Richmond, VA 23235

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to defective or damaged refrigerators we bought from Lowe's Santee store, we had to switch out refrigerators & repurchase new ones 4 times. With each purchase, we bought a 5-year warranty. For last fridge, Lowe's said they would transfer the 5-year plan from previous fridge to the final one. We purchased 3 five-year plans; were refunded 2 and kept 1. On 11/3/22, I reconfirmed we had plan in place with Consumer Relations. **** at Assurant/Lowes said on 11/4/22 that the "policy has been updated with the correct serial number" & gave me policy #********************. I checked because Assurant mailed a refund check for a plan in error, which we did not cash. **** said check "was sent in error" and requested a "stop payment" on check. Have her message. Have ***************** card statements. On 10/4/23, we called for service on fridge & were told they couldn't find policy. Have sent 4 messages to Consumer Relations, receipts, credit card statements, ****'s message. History: Bought GE fridge on 6/30/22. $915.74 plus $154.97 for extended 5-year plan ($1110.71 included delivery). Delivered 7/8/22. Reported temperature issues immediately. Didn't get refund for this fridge & plan until 7/16/22 in the store. Bought lower cost Whirlpool fridge on 7/9/22 ($967.64 for $812.67 fridge and $154.97 plan), delivered days later. We reported damage inside it. Lowe's store said to get the plan refund through Assurant. Was refunded plan by mailed check later. Bought another Whirlpool fridge & 5-year plan on 7/16/22, same cost. Delivered days later. Temperature issues; reported it immediately. On 7/28/22 we bought final refrigerator. Lowe's store said we didn't need to repurchase the plan; the one from 7/16/22 would carry over to it. Now Lowe's is not honoring warranty. They're clearly not looking at the receipts. Receipts, credit card statements, and message from **** at Assurant/Lowe's attached, 11/4/22.

  Business Response

  Date: 10/18/2023

  10/18/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20735718
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/18/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Lowe's in **********, **, store #****. I saw a french door, a special order that was returned because it was the wrong swing direction. It had been marked down and I thought the price was good and determined to buy it. Two were marked down; we planned to buy one. The associate helping us tried to ring it up, but his computer system gave an error, said they are unable to sell it. We talked to the manager, and he told us the same thing. It has something to do with them having to return it to the manufacturer, that they aren't allowed to sell it.The worker and the manager were both polite, but there is a definite problem somewhere in the training, customer service ethic, and understanding their system. I would think that they could remember it is the customers that keep them in business, and so it is good to honor your advertising! The problem is, this has happened to us before! A year or more ago, I saw a clearance lighting system I wanted to buy, I spent a lot of time (in both instances, actually), deciding if this item was right, then excitedly went to make my purchase. To be told they aren't allowed to sell it is annoying, after all that effort and time in making the decision, then to be denied. In that instance, I actually returned to the store to look again at what was available in lighting, looking for other options, and the items I had previously taken to the register and been told I could not purchase, were back on the shelf!!! They had been returned to the shelf. I thought, oh maybe they will let me buy it this time. But no, I tried and they said the same thing. But they wouldn't pull the items off the shelf. This is infuriating and false advertising. Back to the similar situation that happened Saturday, 10/14/23 with the french door. We were willing to pay more, even find out what they could sell it at, if they had accidentally marked it down lower than they were supposed to, but because their of computer system, "their hands are tied."

  Business Response

  Date: 10/17/2023

  10/17/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************************
  RE: Case #:20737125
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********
  Lowes Executive Customer Relations
  **************
   

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Maytag Washer/Dryer from Lowe's on 9/27/23. Due to no one telling me at the time that I needed to have a brace to stack them at time of sale.When the deliveries guys came out, they asked me if I had the brace for it for which they would have gladly installed, but the party who sold it to me, never bothered to tell me that it wasn't included and didn't bother to tell me I would need it in order to stack them.I then had to call Lowe's regarding someone coming out to do so which was past their 48 hours in order to return them.At this time I didn't know if they worked because I was waiting on them to come out and put the brace on it to stack them.A week later they came out and stacked my Maytag Washer and Dryer properly putting the back brace on.Then when I went to go use the Maytag washer, it constantly gives me an error everytime it goes to the Drain cycle. I have to unplug the machine, replug the machine and then turn the dial to Drain and Spin for it to finish the wash cycle which takes longer.This shouldn't be going on for a brand new washer; the dryer doesn't dry either.This is a faulty appliance that Lowe's sells and that Maytag doesn't test before selling it.So both are at fault here; for Lowe's waiting past the 48 hours to come out and stack it so I could use it,and/or return it if it didn't work.No one wants to have to baby sit a washing machine to make sure it is operating correctly.Maytag has a 10 year warrantly on the drum and motor, but the machine isn't functioning as it should.So once again, going on 4 weeks, I have no washer to use and the dryer is just as bad as it doesn't dry properly either.And Lowe's says I can't return it when it cost me over $1223.32 for the dryer and washer, b/c it is past 48 hrs.I shouldn't have to be put out like this by Lowes who stalled the process to see if it worked in the first place by over a week.Instead they sold me a faulty washer/dryer combo, stealing my money, and passing the blame onto someone else.

  Business Response

  Date: 10/17/2023

  10/17/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************************
  RE: Case #: 20736786
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/2023 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8 we were scheduled to have a delivery of a washing machine. Once it was on the truck, it was discovered that the incorrect zip code was placed into the zip code field.Lowe's is claiming this is our error and is refusing to refund the delivery fee. However, the saved address in the app (which we used to place the order) was correct, as was the billing address, and both were autofilled during the order. At some point during the order, the app glitched, and input the zip code of the warehouse instead of the delivery address that we had typed in and that is saved in both the app and on the website account. We did not catch the error in time as all of the other information was correct. |Lowe's is adament that it was user error; however, this doesn't match with our experience or make sense with the rest of the information in the order.We would like the $30.74 refunded to us for the delivery fee that is the fault of Lowe's due to the glitch.

  Business Response

  Date: 10/17/2023

  10/17/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20736402
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a water heater from the Lowe's store ************, ****, on April 20, 2023 for $2441.00. Almost immediately I began to have problems with the water heater but did not receive support or service from Lowe's. Listed below is a brief summary. a) water heater leaked gas immediately. b) technicians continued to give me false information which place my family's life in jeopardy. c) permits for my city were never acquired. d) Lowe's support associates frequently placed me on hold and never returned to assist me e) Lowe's installer failed to effectively to their job and denied their responsibilities. f) I was charged more for the water heater than I was originally told. g) I was told my purchase was 12 months interest free but each statement contained interest and no one wanted to resolve the issue. h) I was promised the water heater would be picked up from my home. I) eventually, I was told I needed to return the the water heater myself. j) when I returned the water heater no one was able to find a bill of sale.

  Business Response

  Date: 10/17/2023

  10/17/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20736310
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/2021 Ordered countertops, cabinets, and supplies for my new construction home from Lowe's. My dream home has turned out to be anything but that because of the delays, expenses, and quality issues.Countertop: 4/2021 ordered custom countertops.The delay was extreme and left me without a usable kitchen. I had to buy temporary laminate countertops. The undermount kitchen sink I purchased was incompatible with the laminate. It took 13 months to get quartz countertops. I paid extra plumbing bills once the quartz arrived.Cabinet: 4/2021 Ordered Diamond custom cabinets from Lowes.11/2021 Cabinets installed.4/2022 Emailed Lowes that all doors and drawers had peeled and cracked. She emailed "all your defective doors have been reordered. Please be patient for a few weeks, you will receive all replacements soon."8/2022 Lowes had no record of my complaint. Resent info.9/2022 **** emailed "I apologize for the time it is taking for your warranty replacement order. My rep assured me that it has been submitted and the warranty approval process has a few people that need to review and approve the claim."9/2022 I called Diamond. They had no record of my complaint.5/2023 Finally had replacements but Lowes installer couldn't install due to poor quality or damage. Returned to Lowes for warranty.The many damaged shipments from Diamond caused many delays.I'm concerned that the next ones will start to blister as well.Lowes tried to resolve the countertops by discounting the temporary laminate countertops. I should have been able to have what I ordered. Extra expense over $1,726.55.Lowes tried to resolve the cabinets. **** was helpful. This issue seems out of his power. Lowes ordered replacements. They have been delayed and damaged.

  Business Response

  Date: 10/17/2023

  10/17/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20736375
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by **************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dryer from Lowes with installation on September 6th with a promised delivery of about a week away. Every single week I get up and look at the account on the morning of the delivery date THEY scheduled to find it has been pushed back another week. At no point have they reached out or let me know about the delays or followed the 30 day rule to give me options since the item has not been delivered within the federally regulated limit.I am disabled and do not have access to other dryers, they have made a simple purchase into a sanitary issue.

  Business Response

  Date: 10/17/2023

  10/17/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20735961
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/2023 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, this occurred at the ***** Lowes, which your website could not locate. Our sales rep was ***** in the appliances department. Purchase date was 3-19-2023.a) We carefully select 4 ******* appliances so we could qualify for the rebate. ***** went on their webiste to make sure we qualified. b) We bought them on 3-19-2023, and applied for the rebate a week later.c) we got emails saying we were denied - no reason.d) ***** did some work and said it was all correct and we'd get the rebate e) we got an email denying our app again f) we spoke with the store manager - they said they could not help g) we tried calling - they were no help h) we never got anything. Now the *************************************** email no longer works (server returns it).Nobody at Lowes has ever been able to tell us what we did wrong. We think we complied with all terms of the rebate. Lowes employees say it's some other company that deals with the rebates, and they can do nothing. I think they owe us 10% of 2644.00 or $264.00.

  Business Response

  Date: 10/17/2023

  10/17/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20735291
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Bosch appliances, a refrigerator and dishwasher from Lowes in 2022. The sales staff affirmed me both appliances qualify for a rebate up to $1500. I filed the rebate claim within the allotted timeframe and received an email confirmation that it was being processed. Never heard anything back after that. I emailed Lowes rebate and got an automated reply saying the email doesnt exist. I then called Lowes rebate center asking what is the status now over a year later and am told the rebate was denied because the receipt does not show any qualifying appliances. Double checked the rebate form and sure enough both models are listed on there for a $750 rebate. The representative admitted that it was a mistake but now says theres nothing she can do. I asked her to escalate the issue and was told it could take another 5-6 weeks for a response but not guaranteed to call back in a couple months. Lowes is scamming customers into buying multiple appliances under the rebate bait and switch scheme. If I do not hear back or receive the rebate or some sort of store credit for all this wasted time and money spent at Lowes, I will be taking all future business to ********** and recommending everyone I know to do the same. Lowes has all the order information based on my phone or email. I am requesting that they honor their contract and give the rebate money that is due to me.

  Business Response

  Date: 10/17/2023

  10/17/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*****************
  RE: Case #:20735219
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ******************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a refrigerator Nov 21 with a protection plan. A claim was filed on the 28tth of September. On Monday the 2nd a technician came out to try and repair. He called Assurant to advise replacement. Assurant would not replace and stated another technician would come Friday the 13th. No call no show. I called and was told they had to reschedule for the 15th. A technician called at 10:08 stating he was 30 min away. Again no show. I have been without a refrigerator for 2 weeks now. This is unacceptable.

  Business Response

  Date: 10/17/2023

  10/17/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:***********************
  RE: Case #:20735124
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ***************
  Lowes Executive Customer Relations
  **************