Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

• 

  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* ********************************. ***********, ** ***** ******************* 10/12/2023 Lowes Home Improvement Re: Washer/Dryer purchase To whom it may concern, On 7/7/23 I bought a Maytag ************** at Lowes Home Improvement in July 2023. I have had multiple issues with two appliances I purchased from Lowes this year. When I initially purchased the washer/dryer I had purchased a stacking kit for the appliances and the stacking kit did not arrive with the initial delivery and the installation had to be rescheduled. The communication between Lowes and myself was unacceptable. The Lowes delivery was rough bringing up the appliances, scratched my wall and slammed the dryer on top of the Maytag washer. I was told by the delivery personnel If you hear any noises, its the washer settling. I did give the appliances settle. Eight years ago, I purchased a washer/dryer from Lowes and had no issues with delivery or noises from the appliances. Unfortunately, the Maytag washer/dryer has not performed well. The washer does not immediately start when the start button is pressed. There is a long pause before the machine starts, or you must turn the washer off then restart for it to begin. The washer is not cleaning the clothing. The Maytag dryer does not dry clothes and I have attempted to use every dryer setting so that my clothes are thoroughly cleaned. I am dissatisfied with the Maytag washer/dryer. To resolve the problem, I would appreciate an exchange from Maytag to ******** My account is under *************. I can provide serial numbers if needed or any other documents pertaining to the Maytag purchase. I look forward to your reply and resolution to my problem. Please contact me at the above address or by phone. Sincerely, *******************************

  Business Response

  Date: 10/17/2023

  10/17/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20735068
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,- Date of transactions -> 10/10/2023, 08/18/2023 - Amount paid -> $88.82 & $98.96 after $20 coupon was applied on each of the transactions - Order #'s -> *********, ********* - Expecting a refund of $40 for the coupons that became useless after the order went through but got cancelled due to item not available at the store.- I've placed online orders in the past and few days back as well to pickup in local store using a $20 off of $100 on each of the orders that I have received from the credit card rewards. The orders got cancelled after couple of days due to product being out of stock. But since the orders went through, the coupons became useless and I could not use them for future orders. I've ignore in this on my previous transaction in August but it happened again and I wanted to get a refund for those coupons. Local store won't give that money back as it is not Lowe's giftcard or credit. So, I'm filing a complaint to get that money back.Please let me know.

  Business Response

  Date: 10/17/2023

  10/17/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20734544
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ******************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an electrical panel box yesterday that had a delivery date of today. I called the store this morning at 630 am. I was advised that those shipments should come in around 11. I called back at 4 today. And after having the manager dig deeper into my panel and after him making several phone calls he found out my panel wasnt even ready for shipment till 4:09 from ******** The manager was honest in telling me that I would be lucky to have it Monday but most likely Tuesday would be the delivery date to the store. This is the 6th time I have had a problem with ordering online from yall ! Why in the h*** do I waste my time with your company when something so simple as online orders are always delayed. After this situation I will most likely be canceling my Lowes **************** and lowes consumer card. I filed a complaint with the 800 number and as always I get the same bull c*** answer if were sorry. Sorry does it pay my electrican who will be here at 7am to install the panel. I have heard from several other contractors that are experiencing the same problem. Luckily a ********** store in **** has my panel in stock. Once again another company has a answer to Lowes and their vendors s**** **** My order number was *********

  Business Response

  Date: 10/17/2023

  10/17/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:***************************
  RE: Case #:20734155
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ***************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice in error for two Shaker 24-in x 80-in 3-panel Square Frosted Glass Solid Core MDF Slab Doors. These doors were part of a larger order; everything except for said doors were picked up on July 19, 2023 because they had to be custom-made. I understand that Lowe's creates a pending charge that "falls off" once the product is picked up, but my bank statement showed that it was deducted twice: once on July 19 and once on July 28 9when the doors were picked up. Please note that none of the other items in this bundled order had a duplicate charge. Lowe's keeps sending me to my bank and the bank keeps directing me to contact Lowe's. I not only emailed the customer service line, I actually showed up to the physical store with my bank statement and the order invoice to show them (they directed me to my bank who initially credited me the amount, only to turn around and deduct it again once Lowe's told them the charge was valid). I spoke to a customer service representative on Tuesday, September 19 and she was kind enough to send me the transaction summary. However, I noticed in it that the doors were charged twice, which should not have happened. I emailed the customer service line again on September ********************************************************************************************* question highlighted on my bank statement. Over 14 business days later, I had not heard from them so I emailed asking for the status of this complaint. I received a reply today with them still upholding the charges: Charges:Date: 7/18/23 Amount: $533.47 Date: 7/18/23 Amount: $****** Date: 7/18/23 Amount: $211.90 Date: 7/27/23 Amount: $****** Total of Charges: $1954.97 The ****** is the custom-made doors. Not only is this breakdown contrary to the original invoice, they basically included the double charge to come up with the total amount that was originally listed! I don't know if this is lazy accounting or they really thought I wouldn't notice. The audacity!

  Business Response

  Date: 10/17/2023

  10/17/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20733871
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/17/23 correspondence regarding a complaint that has been filed by ************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  ******************************************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer from Lowes on clearance and it was a discontinued model. I also bought the extended warranty to cover any issues and I was told by the clerk that it was a good idea because since it was discontinued they would replace with an equivalent model if it broke. It broke just over 1 year out of manufacture warranty and in the extended. They opted to send me a refund instead of replacing it. I still have the documentation and it talks to repairs and replacement, but there is no language on getting a refund. They refuse to ******************* opting to take a cheaper route to refund my money. I don't care if its cheaper for them, its covered to be fixed or replaced, neither which has happened.

  Business Response

  Date: 10/16/2023

  
  10/16/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20733122
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/16/23 correspondence regarding a complaint that has been filed by ******************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2023 we had a fence installed by a subcontracter through Lowes. Firstly, the installation took approximately 3-4 months to begin since consultation. We had already paid them and they kept claiming materials were backordered. Finally the materials came in and fence was installed. The fence was not installed the way that was originally planned during the consultation. The fence was supposed to be dug into the ground and it is not. The fence material was supposed to be a tighter knit than it is. A few days after the installation, our dog was able to escape through a large opening in the fence where the ground was lower. There is a spot that puckers near the back gate. The latch rubs against the pole and is difficult to close. Now, we have called 7 different times to schedule someone to pickup the leftover materials that will be refunded but no one is doing it. We have called the 800 number and this lowes store directly. Once I was able to get through and someone said they would call me right back. They never did. The agent on the 800 line has said multiple times that we are scheduled for a pick up but no one has come. We don't know what else to do to get them to pick up these materials for our refund. Lowes will also not cover the damage to our fence, even though we paid for a warranty.

  Business Response

  Date: 10/18/2023

  10/18/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************************
  RE: Case #: 20731331
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/18/2023 correspondence regarding a complaint that has been filed by ************************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 21, 2023, ***** from the **********, ** Lowes instillation team came when did measurements for a fence in our backyard. We werent told the measurements, just given a price. The price was $2645.36. The fence was to be installed within 2 weeks of her doing the measurements. It got pushed back a month. When the fence showed up, the gate was mangled on the bottom of the pallet. We were told we would have a new gate in 3-4 days. We didnt get that gate until July 3 while on vacation. We were shorted 10 feet on each side, theres a 8 inch gap between the foundation and the pole on 1 corner of the house so we have to put a lawn chair in the gap to keep the dogs in. I have been contacting ***** who came and did our measurements and total, but she will not respond to texts, calls, and shes never in her office. I have talked to a manager at the store and he was supposed to send someone from their installation team to come and re-measure to make sure but they have not contacted me either. Corporate cant seem to get anything done either, they have sent emails to ***** with no response. There were also cigarette butts along the fence line, and the owner of the installation company said none of his guys smoke and we should get cameras. All I want to know is if we were charged for the fence we got, or the fence we were quoted on. We either want the fence we were quoted for and paying for, or the difference taken off the payment. I wasnt given an account number, or any statements with the number.

  Business Response

  Date: 10/16/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/16/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 7, 2023 RECEIVED OCT 1 2 2023 H333735363534353136**H ******************************************************** Dear Sir/Madam: I went to Lowe&#**;s, ******************************************************************* and ordered a dryer, when it was delivered I realized I got an electric dryer and needed a gas dryer. I went online on Sept. 14, and ordered an ****** Dryer. On Sept. 16, the electric dryer was picked up and the gas dryer was delivered. The dryer never worked. I called ** and they sent out a service man on Sept. 26. Upon tearing the dryer apart, he discovered that the heat sensor assembly had been broken during shipping, so he ordered the part which he said was on backorder. I called ** Oct. 6 and was told the part would not be in until Oct. 24, they later revised it to say it would be in Oct. 11. I am sure they changed the date to Oct. 11 to pacify me. I still have not been reimbursed for the electric dryer which was returned Sept. 16. Lowe&#**;s said it takes longer because I used gift cards to purchase this dryer. I would appreciate any help you can give me. Sincerely, *************************** ***************************************************************************** **************

  Business Response

  Date: 10/16/2023

  10/16/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20730749
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/16/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/23/2023 I purchased an Electric Clothes Dryer from your store. Sales # S0272BG1 23 TRANS # *********. I had to purchase the Cord, 2 clamps, aluminum tube along with the dryer. I also purchased the 3 year protection plan and paid the fee to have the old appliance taken away. Total of the order was $1,007.60.I scheduled delivery on the dryer but something came up and I moved it out one week. 10/05/2023 was the delivery date. The delivery arrived at approximately 8:15 a.m. The driver came in and informed me right away that they had sold me the wrong cord. (They sold me a 3 prong and I needed a 4 prong). Not a problem he told me I could take it to the store and switch it with them. Again No problem. Then they unloaded the dryer and started bringing it in. It was a blue or black dryer and the wrong brand. (it was a GE and I purchased a Maytag) I informed them before they even got it in the house that it was the wrong dryer. The driver checked the numbers and said that Lowe's sent the wrong **** and that I would have to call the store.I called the store and got the run around with the store level employee as well as the manager. Was told to call different number which rang fast busy so couldn't get through. After arguing with one of the store managers I finally told them I wanted a refund. They finally processed the refund for only the product, not the $50 pick up fee or the $99.00 protection plan. I emailed corporate 10/5. They got back with me. After the refund happened for the product. Then I was told that I had to return to the store to get a refund for the protection plan. Corporate then refunded the $50 pick up fee but sent me an email with what they called an Appeasement showing that refund. It is ridiculous that they can refund me ****** in product, and then corporate can refund me $50 but I have to make a special trip to the store to get $99 refunded

  Business Response

  Date: 10/16/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/16/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a washer and dryer along with a fridge 10/8 was to be delivered 10/9. They deliver and attempt to install visibly damaged dryer. I refuse the order because the damage was extensive. They had already hauled my dryer and told me it would be redelivered next day but when i call to set up the redelivery they say the cant and will call in 24 hours. 24 hours later and no call call back. when i call to reschedule every single person is rude. They say they can get back out till 10/12. 10/12 comes and i get a call from the delivery person saying he has the dryer to deliver, none of my other appliances. So now we have to wait another 24 hours to not receive a phone call to reschedule. This is the second day i have taken off work to get these appliances delivered and installed.

  Business Response

  Date: 10/16/2023

  10/16/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20730137
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/16/23 correspondence regarding a complaint that has been filed by ********************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************