Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

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  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

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  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

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  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

Review Details

• Review fromEd S

  Date: 05/15/2025

  1 star
  Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the ***** customer (no) service **********************. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... ***!Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero!Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere.THE LOWE'S REWARD PROGRAM IS A JOKE!!!

• Review fromMARK K

  Date: 05/15/2025

  1 star
  Poor experience buying Sunniland egg Rock at Lowe's in Coral springs. I bought 30 bags of this product about 6 months ago and I like this because it's got different shades of brown in it. So I went back to purchase 30 more bags and I couldn't believe the gross disparity and gross inconsistency in color. The bags that I just purchased look more like a White River Rock then the egg rock that I'm used to seeing in this product.. I truly wish I could upload a picture and I will probably post a Google review and will upload the pictures so people can see it but again it looks totally like a different product. Now I have to return 30 bags of Sunniland egg Rock back to Lowe's and like they go down to The Bushel Stop in Pompano and get the brown River Rock because that would look a lot closer to what I have now..

• Review fromBRENDA N

  Date: 05/13/2025

  1 star
  Purchased an extended warranty on a Whirlpool dryer, into the 5th month of the warranty the dryer would not heat. They sent a contractor to repair it 4 times. Always citing that they did not have the right part on the truck. The last visit we were told the same thing. Now we can't get a callback. Texted me and said they could not repair it. We discovered that vital wires were snipped that didn't have anything to do with what the original problem was. Now I file a claim online and can't find my original invoice and have made 8 attempts for Lowe's to help me with that and conveniently they don't have it either. LIE. I tried get it online from my purchase list and conveniently that is not listed.End result, I'm being offered $108, which the Protection Plan states that Lowe's would replace if the unit was deemed irrairable. Don't tell me that they do not have your original Proof of Purchase.

• Review fromDiane C

  Date: 05/12/2025

  1 star
  Lowe's practices discrimination against those with disabilities and those who are elderly. If you try to return an item to Lowes and you've lost the receipt they will only give you store credit if provide them with a valid driver's license. Those who no longer drive (the elderly), those who may have disabilities that prevent them from driving or simply those who don't have a license will not receive store credit. They won't even except a passport, military ID or sheriff's ID! The bogus answer I was given by the store manager was "our computers are only set up to accept driver's licenses". Discrimination against the elderly or those with disabilities is against the law. I've reported them to the NC Attorney General's Office who needs to be aware that this corporation is operating against federal and state laws and "blaming" their computers for the situation.

• Review fromHeather M

  Date: 05/12/2025

  1 star
  Purchased a new range, they didn't install the correct burner disc parts, the two top discs left side, over the gas burners have never worked, they are not for the model I purchased. They never checked this before leaving and I have never been able to get them to come back and replace them with the correct parts. Cost me $360 to hire another company to fix it correctly. Very poor business, will never deal with them again.

• Review fromTimothy L

  Date: 05/11/2025

  1 star
  Very unprofessional front end supervisor and staff. My wife got approved for an amount with progressive leasing and amount of mower was larger than amount approved. Spoke to Front end manager over the phone about making partial payment, was placed on hold and then manager confirmed that we are able to make a partial payment. Upon arrival we gathered the mower and proceed to check out. We were told that we could not make partial payments. We spoke to the manager and their name badges were covered. This is completely unacceptable! We drove a long distance to get turned away after the front end manager told us that we we're able to make a partial payment with a credit card and the other half with progressive leasing.

• Review fromMargaret K

  Date: 05/11/2025

  5 stars
  Purchased a dehumidifier from Lowe's. The product and installation were perfect. Very pleased.

• Review fromdrewcilla r

  Date: 05/10/2025

  1 star
  I purchased a Toro lawn mower from Lowes (Order in lateFebruary 2025, drawn in by the advertised 90-day return policy. Unfortunately, this has turned into one of the most frustrating and time-consuming customer service experiences Ive ever encountered.When I finally opened the box in late Aprilwell within the return windowthe mower was dead on arrival. Since then, Ive made countless calls to both Lowes and Toro, getting bounced between the two, with each blaming the other and offering contradictory instructions. My husband and I have spoken with numerous customer service ***** visited multiple stores, and even waited over an hour on holdonly to be disconnected.Lowes **** were at least courteous, though ineffective. Toros customer service, by contrast, was dismissive and condescending. We were told we could return the item in-store (denied), then by ***** (label never sent), and finally that we were no longer eligible for a returndespite still being within the 90-day period when we started the process.This was a defective product from day one, and neither Lowes nor Toro has taken responsibility. Ive wasted hours of my time simply trying to return something that never worked. If this is how these companies treat their customers when something goes wrong, I strongly advise others to think twice before ********* still hoping for a full refund, but Ive lost confidence in both Lowes and Toro. At minimum, others deserve to be warned.

• Review fromNana B

  Date: 05/10/2025

  1 star
  Lowes (****************************************)?Our experience at this Lowes location was disappointing and highly unprofessional. On May 7, my wife and I visited the store to purchase a ******* refrigerator and electric stove. Despite delays due to understaffing, the appliance sales associate handled the transaction professionally. However, after reviewing the receipt, we noticed only the refrigerator was scheduled for delivery on May 9.I returned to the store on May 8 to address the issue. The associate confirmed that the stove had been mistakenly left off the order. Unfortunately, his only available option was to cancel the entire transaction. When we proceeded to the return counter, the associate explained the situation to the returns manager, who abruptly responded, Go ahead and perform the return yourself, Im busy with other customers, in front of us and others waiting in line. He was unnecessarily rude and unprofessional.The associate tried to continue the process but mistakenly initiated a cash return. The returns manager then shouted across the area, We dont have this amount of cash in the register, leading to a loud and uncomfortable argument between the two employees while customers looked on.When addressing us, the return agent incorrectly claimed we couldnt receive a cash refund because we had used a **** credit card. Appliance associate clarified that our purchase was made with a debit card, making us eligible for a cash or debit return. Eventually, another manager was involved, and after over two hours of back-and-forth and paperwork, we were issued a cash refund. The next day, the delivery team still proceeded to deliver the refrigerator, unaware of the cancellation. I had inform them myself. Lowes also mistakenly issued and reversed an additional refund on our debit card because of this miscommunication.This entire experience reflected a serious ********************, professionalism, and customer care.

• Review fromAnn Marie D

  Date: 05/09/2025

  1 star
  I wish I could issue a -10 star rating. I purchased several appliances at Lowe's for a kitchen remodel. I also purchased protection plans for most of those appliances. My range has recently developed an issue and it needs repair. When I went to file a claim, the only means I has allowed was online. No personal contact or communication. After filing a claim I received a notice that there is no service provider in my area. If they are unable to repair my range, why were they able to sell me a protection plan when they are unable to provide the service. This is a SCAM!!!. For eight years I have been making payments to continue the protection plan, not knowing that they are unable to fulfill their obligation. I WANT A FULL REFUND OF ALL THE PREMIUMS THAT I HAVE PAID FOR THE LAST EIGHT YEARS. SEVERAL HUNDRED DOLLARS!!I have also been COMPLETELY UNABLE to reach a human being to voice my complaints. The only phone number provided for customer service is automated and ultimately refers you to file a claim online. Loop de loop again.