Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

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  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

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  Lowe's Region 6 Office

  410 Genie Street Store 1626 Smyrna, TN 37167

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  Lowe's Region 6 Office

  360 East Main Street Hendersonville, TN 37075

Review Details

• Review fromDennis F

  Date: 05/26/2025

  1 star
  Ive been a loyal Lowes customer for years, but my recent experience with a dryer installation order has left me completely disappointed and disillusioned. I ordered a compatible dryer to the washer I previously purchased from Lowes just six months ago as well as a proper stacking kit. Everything was ready and in line. Unfortunately, what I got was a masterclass in misleading advertising and contradictory customer support.Before placing the order, I thoroughly reviewed the available services and nowhere on the product page or during checkout was it made clear that stacking was only available if both units were purchased at the same time. In fact, the original washer installation included stacking with no issues. It wasnt until after the purchase, during follow-up communication, that I was informed of this obscure policyhidden in a part of the Lowes site that requires several specific steps to even access. How is a customer supposed to find that? Apparently, I was expected to search delivery, click on an icon, and filter by washers just to uncover critical service limitations. That is not reasonable or transparent.Worse yet, two customer service **** both confirmed over the phone that stacking should not be an issue. They acknowledged my situation and agreed that since the units were identical and both purchased from Loweswith the correct stacking kitinstallation should be honored. Despite that, the Market Delivery Associate, flat-out refused the service, citing the buried policy. He even acknowledged in writing that he cannot link directly to the policy hes using as justification. That says it all.Lowes left me with the burden of coordinating installation for my 60-year-old auntbecause they refused to stand by the service their **** themselves confirmed. I gave every opportunity for resolution, and I was met with robotic policy recitations instead of actual customer care.

• Review fromJacob R

  Date: 05/26/2025

  2 stars
  I purchased the delivery and install of flooring from Lowes the second week of March. Since then we have had our items delayed, changed, and even delivered incorrectly. Nothing about this install project has been easy. The store seems to not have a single clue what they are doing, and I rarely talk to the same person twice at the call center when trying to figure everything out that they have messed up. I will never recommend them to anyone for an install project. Not once did they offer any compensation for the numerous mistakes theyve made. Its been almost three months and I am just now getting materials delivered.

• Review fromBryan E

  Date: 05/23/2025

  1 star
  I have been a loyal customer of ********************** for many years. I bought an over the range microwave and changed my mind so I took it back to the store only to be informed that the return policy is now 48 hours. **************************************************** that the return window was so short I would not have bought an appliance there at all. I informed the store manager I will not return to lowes for anything else. They lost a customer who owns lots of rental properties over it. 48 hours is not very loyal to me so why continue being loyal to them. I would not recommend them to anyone. Lowes sucks!

• Review fromMichael M

  Date: 05/22/2025

  1 star
  Predatory pricing by Lowess installers. I scheduled an estimate for 2 exterior doors to be replaced. The door were in stock at the store and the two totaled less that $800.***** the installer from the ****************** store went to my home and sent an estimate for the job the same day.The estimate to install two doors was $8724!!! BEWARE OF LOWES trying to take advantage of people for work that should have cost $2000 or less!

• Review fromJohn Q

  Date: 05/21/2025

  1 star
  Contacted lowes to install replacement windows on home. Windows were to be replacement so we're to be the same. Lowe's was over a month late to install and after one of the windows was installed the installer said it opened different than the one it replaced. Lowes said would have to wait until all install was complete to address the issue with the window. (Needing the window to open as before to vent a laser engraver outside.)The install was to have been completed by November 13 for a Thanksgiving function. Installers arrived on November 13 but the windows had not even ordered by then. Was a full month later when we're installed. With the one window not correct. Took multiple calls to lowes and was informed had to wait until all install was completed before could address the issue. Had to wait 5 months for the screen door to be replaced because it was damaged each time it arrived. Again, had to await before they could address the issue.I was informed more than once they had to wait for management to see if the would replace or refund cost. Today was informed that they would not be doing either and would have to pay for window out of pocket as I had approved the windows. (The salesman **** also informed me he did not know that the window was different and was attempting to assist.Having spoken with **** several times he kept informing me that had to wait for management to determine if would replace or refund as was his error. Now lowes decided not to do anything.Not the first issue with Lowes. Prior when delivering lumber at home, they dumped their forklift digging the forks into the concrete knocking out chunks of concrete.I should pursued repairs. They took the information. I was too busy to address and never got the repairs

• Review fromRALPH M

  Date: 05/18/2025

  1 star
  TH DELIVERY SERVICE FROME LOWES ON ROCKAWAY BLVD IN ****** THE DRIVER NAME ******* REFUSED TO BRING MY SLIDER DOWN TO YARD JUST LEFT THE SLIDER IN THE DRIVEWAY WHERE IT CAN POSSIBLY BE STOLEN THE DELIVERY SERVICE IS THE WORST.

• Review fromRay M

  Date: 05/18/2025

  1 star
  My wife and I purchased range hood from Lowes and had Lowes installation to install the hood. The hood was installed on or about 5/24/2024. The old hood was removed and new hood mounted on the wall. The Lowes contractor is. *********************. My wife was concerned with their work because they kept drilling into the wall more than necessary to hang the hood. After the work was completed, nothing was mentioned to me or my wife of any previous issues with the old hood install by the builder of the home. So, almost a year later we had company come to the house to stay in the bedroom over the kitchen. We had multiple weekends almost back to back where the bedroom and bathroom were used. We noticed water soaking our sheet rock causing the paint to bubble up underneath the range hood. We proceeded to trouble shoot the problem with the help of a contractor that our home warranty company sent out. They determined the issue is with the contractor who installed the new range hood. They found a hole in the drain pipe and a s**** from the install that penetrated the pipe. After multiple calls with Lowes, I sent a repair estimate to Lowes Corporate install department. Lowes refused to accept responsibility. Lowes says the hole in the pipe was from the removal of the old hood installed by the builder. The house is 20+ years old. The leak could not have occurred then cause we have not had any issues with leaks until after the new hood install was completed. Lowes solution was to offer the repairs at my expense. I still have a s**** in the drain pipe clearly made by the latest install. Were looking to be reimbursed for the repairs from the estimate that Lowes requested.

• Review fromMitchell M

  Date: 05/18/2025

  1 star
  ***** Appliance buyer beware! You have 48hrs only to return or replace your purchase! Without the use of Lowes credit card, you then may have a 30 day window! But they will do nothing for you otherwise, when you buy any of their ***** Appliances! And when you find out you purchased junk! Which Lowes seem to know excatly what Lowes is selling! Lowes will wash their hands of it and you are stuck with your junk purchase! Now are only option two weeks after are brand new expensive washer and dryer set purchase, is to contact their vendor and maybe they can fix them! Otherwise we are stuck with this junk and not their problem anymore! Be forewarned their policy updates, which I was informed of so clearly at the time of attempted return counter wall, mind you such policy is facing the opposite way of which you walk in their stores! And nothing is posted at the check out counters or noted clearly online, which is where we purchased are worthless new washer and dryer set! I hope this helps others hard working Americans, who are living on a tight budget as is and you dont throw your hard earned time and money away, like we just unknowingly did!

• Review fromZorian T

  Date: 05/16/2025

  1 star
  Bought dishwasher in Sept 2024 because of promotional 12 mos no interest. Took the total cost divided by 12 and made that my autopay. Never bothered checking my Lowes account as I thought it was on autopilot. Recently lost my job, so I was checking my balances. I noticed that I was being charged interest on my purchase. Went to store, they can't do anything, call Lowes credit, they said if the manager called they can waive the interest. Went back to store manager called somebody, but apparently nothing can be done. I only use my Lowes card for promotional purchases, but even then I got screwed. Will toss it and be wiser.

• Review fromCynthia

  Date: 05/16/2025

  1 star
  2/2025 I was in need of a new Security Screen ************ Door. ************************************************. They sent a contractor to come out, measured & helped pick choices offered. I Paid $2,900. 2/2025. Doors were finally installed 5/5/25. LOWES ***************** says call LOWES instillation **** if any issues come up. I called 5/13/25 as *********** coming thru Security Screen Door. Was told by **** B Project Coordinator nothing he can do, that I ordered the WRONG door (I trusted the staff to help get me the best door for both Security & keep bugs out) **** B said if he sends someone out to inspect the'll tell me the same. Nothing they can do. Online LOWES states security doors can have additional 'weatherstripping'. So I went personally to ***************************************** store with all my stats, photos of the 1"GAP, explained what happened and said: I Need Help. I had had help with my decision to purchase the best doors, now I need HELP in getting the proper weatherstripping with their assistance. Again, I was treated as if I should have KNOWN what I was doing. I explained my goal was to leave with the weatherstripping. I had the LOWES - line by line Receipt of both door products I purchased so they knew dimensions to assist me in purchasing proper weatherstripping on sides of door and under the door to keep out bugs. NO. Upon reviewing ALL my facts, they said I'd need to get the RIGHT door, PURCHASE another Instillation for the RIGHT door. TERRIBLE EXPERIENCE. I left without weatherstripping. I left feeling stripped. I will NEVER purchase anything there again.