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Business Profile

Wholesale Computers

Lenovo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Complaints

This profile includes complaints for Lenovo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lenovo has 12 locations, listed below.

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    Customer Complaints Summary

    • 1,713 total complaints in the last 3 years.
    • 418 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a new laptop from Lenovo, they told me it would ship on 7/26/22. At 8PM EST on 7/26/22 I received an email saying that it would be delayed and would ship within 30 days. I immediately called company for a more specific date as I have an out of state trip coming up and I didn't want them sending it when I wouldn't be home. Rep told me item was in stock and to call back in 24 hours to find out the status. I called back on 7/28/22 and was told that they have to verify it's not fraud and was told that process takes up to 48 hours (even though it was already over 72 hours from the order). They would not give me any information as to why why they would suspect fraud when I paid in full, with my credit card, with the billing and shipping address matching the house that I own, with an email and phone number that I've used for several years. Additionally, they refused to connect me to the fraud department so I could clear up any questions they may have. The rep then told me that it would be best just to cancel and reorder (not happening as I placed the order on a day I would get more bonus miles from my airline credit card and if I cancelled and reordered, I would lose those miles). I am demanding the company contact me and let me know what is actually going on and that they ship my order.

      Business Response

      Date: 07/29/2022

      7/29/2022

      The Better
      Business Bureau
      5540 Munford Road, Suite 130
      Raleigh NC 27612

      Lenovo
      7001 Development Dr
      Morrisville, NC 27560

      Re: BBB
      CASE#:  ********

      Consumer:  ***** *************

      Dear
      Madame / Sir

      We are in
      receipt of a copy of the complaint filed by ***** ************* on 7/28/2022. We have spoken with
      the customer and apologized for their experience. We are working with the customer on resolution.

      Sincerely,
      ********
      Case Manager

      Customer Answer

      Date: 07/29/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *************

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed an unopened package for a refund on June 25 and UPS sent a confirmation that it was received by a **** at this facility on July 1st. I called several times for an update when I will receive my refund and has not yet received it. It is already four weeks. They said they lost the package and are tracking it inside their facility.

      Business Response

      Date: 08/01/2022

      8/1/2022

      The Better
      Business Bureau
      5540 Munford Road, Suite 130
      Raleigh NC 27612

      Lenovo
      7001 Development Dr
      Morrisville, NC 27560

      Re: BBB
      CASE#:  ********

      Consumer:  ** *****

      Dear
      Madame / Sir

      We are in
      receipt of a copy of the complaint filed by ** ***** on 7/28/2022. We have spoken with the
      customer and apologized for their experience. The customer’s refund is being processed.

      Sincerely,
      ********
      Case Manager

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a warranty with Lenovo for in-home service. I have a problem which I have spent over 9 hours chatting with customer service. There have been multiple diagnoses for the problem with unfulfilled promises that I will be contacted either to arrange for the warranty service I have paid for or to discuss the matter further. The latest diagnosis is a problem that their hardware scan says is not a problem. In addition to the nine plus hours of chats without resolution, I have also been told that I would be contacted within 7-10 business days--no response and it is business day 14. I have also contacted Lenovo Support via Twitter, was promised that they would look into it--no response to 3 follow up requests, as well as no response to a written request to HQ. I hope that this ghosting isn't being caused by the fact that there is only a couple of months left on the warranty that I purchased and Lenovo is attempting to run out the clock.

      I would like for Lenovo to contact me as they have promised and for my computer to be repaired on-site per the warranty.

      Business Response

      Date: 07/29/2022

      7/29/2022

      The Better
      Business Bureau
      5540 Munford Road, Suite 130
      Raleigh NC 27612

      Lenovo
      7001 Development Dr
      Morrisville, NC 27560

      Re: BBB
      CASE#:  ********

      Consumer:  ****** *******

      Dear
      Madame / Sir

      We are in
      receipt of a copy of the complaint filed by ****** ******* on 7/28/2022. We have spoken with the
      customer and apologized for their experience. We have offered the customer a replacement laptop.

      Sincerely,
      ********
      Case Manager

      Customer Answer

      Date: 07/29/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    Lenovo is NOT a BBB Accredited Business.

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