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Business Profile

Carports

Carports.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Carports.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carports.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband, *** *******, ordered a shop to be installed at the end of 2024. He sent a deposit in Summer of 2024 for them to tell us that it will be delivered at the end of 2024. He had the cement poured. Then let them know he was ready. He paid off the remaining balance of 19k$. For them to tell us it would be installed in Jan 2025. No one ever showed. Then it got pushed back due to weather. (Understood). They said March 2025. No avail and no show. My husband has been going back and forth with these people for two months now with no promise on delivery. He contacted a guy named ******* that said he would be delivering our building May 17, 2025. No show!!!!! Tried calling him. No avail. We are now getting lawyers involved if money isnt refunded or a building isnt up in the next 24 hours. People run a business this way? So not okay.

      Business Response

      Date: 05/21/2025

      ***** reached out to ******** on 5/19. The order was not placed with Coast to Coast Carports. She ordered from TNT Carports and they've been dealing with *******. She said that she tried filing the complaint under TNT Carports and it kept changing it to Coast to Coast ************************* she just submitted it. She was supposed to be emailing ***** the info and contacts to see if we could help her but haven't heard back. Can you please close this complaint since it's for TNT Carports? 


    • Initial Complaint

      Date:05/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS SUPPLIER HAS CONTINUED TO LIE TO ME AND WILL NOT RETURN CALLS. WE HAVE GIVEN THEM A DOWN PAYMENT AND WERE TOLD 4-6 WEEKS TO INSTALL. AT 6 WEEKS WE CALLED BACKED AND WERE TOLD 4-6 WEEKS BLAH BLAH BLAH. THEN WE WERE TOLD THEY WERE WAITING ON A BUILD IN TWO WEEKS AND WOULD LET ME KNOW. 3 WEEKS LATER THEY WILL NOT TAKE MY CALLS AND STILL WILL NOT RETURN CALLS. HOW DO WE LLOW COMPANIES LIKE THIS TO STAY IN BUSINESS? GET MY CARPORT COMPLETED OR GIVE MY BACK ALL OF MY MONEY.

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted the company to get a quote for repair work and put down a down payment. We were told we should hear from someone in 4-6 weeks from Jan 15th with a scheduled day of install. Have been reaching out for weeks with no reply or call back. Call the company and only get a voicemail.

      Customer Answer

      Date: 03/28/2025

      here is the invoice. See below for contacting the company.

      Carports.com

      ************

      Located somewhere in ***

       

      Business Response

      Date: 05/07/2025

      We appreciate your feedback and sincerely apologize for any frustration caused by the delay in communication. Your project was scheduled based on our earliest available timeline when the down payment was received. While our estimated timeframe was 46 weeks, we experienced a temporary backlog that affected our scheduling and response times.
      That said, we are pleased to confirm that your repair has since been completed (as of 4/3/2025). If there are any outstanding concerns or if you need further assistance, please dont hesitate to reach out to our team directlywere happy to help.
      Thank you again for your patience. 

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5th 2023 I paid TnT Carport $110.31 for deposit on a replacement roll up front door for a carport that they put up couple years prior. On April 24, 2024 TnT cancelled my order after many months of promising a new door would be shipped and installed, They advised on that day that a refund in the amount of $110.31 was being initiated and would take up the 30 days to be processed. I have been following up with them ever since and as of this date I still have not received the refund of my deposit.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a carport from Carports.com on January 18, 2022. I paid extra for a 14g certified model that was rated to handle snow load and in excess of 120mph winds. The 14g certified unit included a 20 year warranty from the time of installation. The carport was installed on May 25, 2022. On January 12th, 2024 there was a storm with less than 50mph winds that lifted the building and caused damage to the boat and RV stored inside of it. The building was shifted roughly 12 feet and the sidewall bent in. I have included copies of the photographs and contracts.

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a contract for an addition on a carport for the company to install. I paid the deposit on 4/17/23 for the amount of $666.71. Each time I was actually successful in communicating with an employee, they kept saying it would be ready to install in 3-4 weeks. In late summer, they said they could no longer complete the contract and so they transferred the contract to a sister company. When I contacted the sister company after 4-5 weeks, they stated they could not help with the contract as they did not do additions and TNT had never confirmed that detail with them. I had contacted TNT/Carports.com again in November/late fall and was told the order could not be filled and a check for my deposit refund would be in the mail. It has never appeared. I have called and left numerous messages. I was given a telephone extension and email address for a financial person at supreme steel that was supposed to be handling my refund. After many (dozen plus) emails and numerous phone messages, I still have not received a response. I then received a call from an installer in early February stating that the addition was to be installed that week. With the company cancelling the order in the fall, I had found a local company who installed an addition. I no longer needed the installation ******************************************** place. I want a refund of my original deposit in the amount of $666.71.

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 20 x 20 carport from TNT carports (now dba TrueSteel Structures) on Nov. 16, 2023. Total price was ******** and I made a 10% deposit of ******. I still have not received my carport. On April 29, 2024 I spoke with ******** and she was putting through a refund for me since they have not delivered the carport. I have left several messages and no one will return my call and no one answers when I call. I just want my money back. Can you please help me. The contract says no refunds but I have not canceled, they will not bring it. They have bad reviews and I regret going with this company. My husband had purchased 2 carports from them in the past and my step-son purchased a garage with no problems. Thank you for your help in this matter.

    • Initial Complaint

      Date:05/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 26 2021 and put down a deposit on a carport and it is 3 years now and still no carport and when I call it is now called tru steel not tnt carports.

      Customer Answer

      Date: 05/14/2024

      I have not heard from the business in response to my complaint. They do not return calls or when you call the majority of the time nobody ever answers and they never get back to me when I do leave a voicemail.

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 30x30x10 foot metal building and was told I would get all the plans needed to get my building permit. I did not get what was needed and was told I would need to hire another company to finish the plans. this took over 6 months to reach this point. I've asked for a refund and have been getting the runaround. I was told I would get a full refund and nothing has been sent to me in months. the company will just tell you that it is in billing or it is in processing or that person is out for the day.to date, no refund has been sent to me. $2450.25 this has been going on from 04/13/2022

      Customer Answer

      Date: 02/05/2024

      I have not heard from the business in response to my complaint.
       Not able to download the 2 files.

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********, ************, and TNT ************ are all the same company and all F rating with BBB (see attached screenshot).

      In late 2022 I entered into an agreement with TNT Carports, Inc to purchase/install a shed. A downpayment was made at that time. In mid May of 2023 the foundation was poured. There were some delays due to wet soil conditions. At the end of May 2023 I contacted ***** ** ***** carports to let them know weIwere ready for installation. I do not know ***** ** *****'s affiliation with TNT but believe they were contracted as a third party to complete the installation. I have been contacting ***** ** ***** over the last 6 months requesting the installation. I have not been given any dates and have requested at least an estimate for completion and have not received a responses. My communications through email and phone calls are going unanswered.

      Customer Answer

      Date: 12/01/2023

      I have not heard from the business in response to my complaint.

    Carports.com is NOT a BBB Accredited Business.

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