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Business Profile

Carports

Carports.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Carports.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carports.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Sheila C**** of TNT Carports in September 2020 to have an addition built for a steel barn that TNT originally built several years prior at my property in ******* ************. The contract required a 15% deposit of the purchase price of $4,840. The agreement terms as well as my exchange with Ms. C**** provide an estimate of 2-8 weeks time before build. The building was not completed in 2020 and I was told by TNT that work would commence in spring of 2021. I contacted TNT by phone and email numerous times over the following 3 years and the work has not been completed. The standard response that I receive from Stephanie M***** at TNT is that they are getting a load ready to go out to my area and they will contact me when they are ready to start. I advised TNT in the fall of 2022 that I would like a refund of my deposit or I would contact the ***** ******** Attorney General's office. They did not respond to this. I have called and emailed again this year (2023) and I was told that they are getting a load ready to come to my area and they will contact me when ready. It has been over 3 years since ordering a building with a wait time of 2-8 weeks. I would like a refund of my deposit, so that I can find other means to have the building completed. Alternatively I would like for TNT to immediately complete the structure for the agreed price.

      Customer Answer

      Date: 11/16/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our steel building back in August, 2011 which included 20 year warranty on rust through of framing on roofing material. In the last year or so, we've noticed rust spots in the roof. We called the company who sold us the building (TNT Metal Building Inc.) to report the rusting and to schedule for someone to come out and look at the building. We were told that the company had been sold and that there was nothing that the new company could do. The new company gave us a number to call but cannot reach anyone to help us. Now the areas have rusted through completely causing leaks inside the building when it rains. The cost of our building was $11,545.40 which we financed through their financing company.

      Customer Answer

      Date: 10/13/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a carport on 6/30/21. I have not received it yet. I keep calling and I either get no answer and leave a message. Which they never return my call. Or they tell me they're trying to setup a delivery date. I've sent many emails and made at least 50 calls, with no help.

      Business Response

      Date: 09/18/2023

      Good afternoon. We apologize for any inconvenience, We have had our phones down due to technical difficulties from ********* We will put a rush on your order and if you do not receive a call back with in the next 2 days we will issue a refund. Thank you.

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We put a deposit down of $2100 in late summer os 2022 and was promised it would be installed by late fall.
      Once they had my deposit all communications stopped except a couple of calls from scheduling but never any dates or substance always a put off.
      I have filed with ***** Attorney General and are still waiting for a mediation session.
      Since I have purchased and installed with another company ******* *******.
      I have a friend Who owns **** ******* ***** dealership asked me where I had purchased the last 2 metal buildings.. I said from TNT carports...well they were a good co.pany. He too has lost his deposit of approximately $4000. Plus I feel awful I gave him this referral.
      I am 100% disabled and on a fixed income..they stole my money..nor have they even attempted to install or refund.
      I've called the local pd in ** **** but I would have to file a complaint at the police station. I called ** **** Chamber of Commerce to no avail.
      Please help

      Customer Answer

      Date: 08/01/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/20/21 I purchased a carport from T-N-T Carports. Paid $432.60 deposit that day.They called and set a appointment for 5/17/22 to deliver they didn’t show up didn’t hear from them again until 7/26/22 they came put up carport and they had sent wrong size gable ends said they would bring them back. That day they were paid the balance which was $3388.70. I have called so many times you can’t talk to anyone or leave messages because their mailbox is full.
      Never heard from anyone then 11/18/22 they showed up at my door 7:30 am with one gable end didn’t know they were coming so had to miss work again to be here. To this dateI still don’t have my other gable end. I’ve been 18 months at this and they won’t answer the phone. Could you please help me, I would appreciated it.

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      will not contact me concerning a barn and shop that I wanted to purchase. Raised prices and did not inform me.
      Also they contracted Inter State Steel to construct buildings and Sheila the contact at TNT carports claims they are having problems with this company. TNT has my deposit of $6,198.50. which I now want back. Have tried for several weeks to contact through the phone they will not take my calls and when I leave messages will not return my calls.

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6th, 2022 we paid a deposit for two carports that were ordered. We had a scheduled install date in late November; no show. Finally get Ashley on the phone and she says they will reschedule - get another delivery date - again, no show. Cannot get anyone on the phone no matter what extension or number that is called. Paid a total of $583.40. Trying to dispute this charge with our credit card company.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a carport on 12-14-2021 to be installed in the Spring of 2022. Staring in May of 2022 I started calling the ** scheduling manager and kept getting put off that they were waiting on a crew to deliver and set up. I kept calling throughout the summer and now into November 2022 and cannot get a call back or an answer when the carport will be delivered and installed. I offered to install myself if they would deliver, they declined. I asked for my deposit to be refunded and they say they will not give it to me because they "TNT" are not cancelling my order! But if I cancel I am out the deposit. This is a real scam! I talked to Ms. Estephanie ****** who refuses to cancel my order, and who refuses to give me back my deposit for the goods and services they cannot provide.

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a carport on 12/10/21. Was told due to delays the normal 2 to 12 weeks installation would be late spring/early summer for the installation. Paid a deposit of $571.00. I have spoken to them a couple of times and have been told there is no delivery date as they need to get sufficient installs in my area to do my install. Most recently they have quit responding to phone calls and email.

      Customer Answer

      Date: 10/21/2022

      I have not heard from the business in response to my complaint.
       

      My next steps will be to file complaints with the Attorney General in NC and the Attorney General in PA.  If that does not work I will file a claim in small claims court for the amount I have paid plus attorney fees, etc.

      For reference here are the links to file complaints with the respective attorney generals.

       

      ******************************************************

      **********************************************************************

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/2021 I ordered a 18x20 shed form T N T Carports through a company call Barns.com. I put $816.75 down as a deposit. I was told it would take 10-12 weeks for delivery and installation. I received a call on 05/02/2022 asking if I was ready for installation and since then I have heard nothing from them. I have made dozens of calls to them and was told I would get 3 to 5 days notice of their arrival. I was also told that if I cancel my order I lose my deposit. I looked online and there are dozens of complaints very similar to mine. I am not sure but I think I may have been scammed out of my deposit. I am hoping your organization may be able to help since I am in Pennsylvania and the authorities here have no juristiction.

      Customer Answer

      Date: 10/02/2022

      I have not heard from the business in response to my complaint.

      I have continued to call every weekday , several times a day. 

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