Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on March 7, 2024, with me calling to replace my electric battery before my 5 year warranty ended on April 19. This call lasted for 10 min. I then had to get my vehicle trouble code to prove to them it was the electric battery. I waited for a callback or email to send the codes to get it approved. Time passed and I called again and again through this year to get my battery replaced but never got a call back from Green Bean Battery or an email, leaving my information on their website Ask Questions and on their automatic message on the phone. September this year they got back to me but tell me they have no information of me contacting them or records of phone calls made to them. I found the email Nov 11 and replied back to them with phone records showing I did call and the trouble code with a date of March 9, 2024. I even have an email stating to show proof I tried to contact them but they still deny I did. The complaint is they never got back to me in time before my warranty ended and Claim there is no proof of me calling them before my warranty.

  Business Response

  Date: 01/21/2025

  Dear Mr. ***************** you for bringing your concerns to our attention. We sincerely apologize for the delays and frustration you experienced while attempting to resolve your warranty claim. At Green Bean Battery, we are committed to honoring our warranties and providing timely, transparent communication, and we regret that we fell short in your case. Here is a summary of your case and the steps taken to resolve it:
  

  * Warranty Claim Timeline:
  *** You initially contacted us on March 7, 2024, to report issues with your hybrid battery under warranty.
  *** Despite leaving messages and providing diagnostic information, your claim was not processed at that time due to gaps in communication on our end.
  *** In September 2024, you reached out again and informed us of your prior attempts to initiate the claim. After reviewing our records, we initially did not find documentation of earlier contact, leading to further delays in resolving the issue.
  

  *Proof of Contact and Resolution:
  ***On November 11, 2024, you provided phone records showing a call placed on March 7, 2024, before your warranty expiration date. Upon receipt of this evidence, our management team authorized the approval of your claim.
  *** Your hybrid battery was replaced on November 19, 2024.
  

  We understand the significant inconvenience caused by this prolonged process, especially given your vehicles downtime. Your persistence in providing evidence highlights gaps in our system, and we sincerely apologize for the added stress this caused.
  

  Green Bean Battery is now under new leadership, and we are implementing meaningful changes to ensure this does not happen again. These improvements include:
  *** Enhancing our record-keeping and communication systems.
  *** Expanding customer service training to handle inquiries more efficiently.
  *** Improving our claims processing to ensure timely responses and follow-ups.
  

  We deeply value your patience and feedback, which helps us identify areas where we can grow. If you have any additional concerns or questions, please dont hesitate to contact ***** ******, Warranty Manager, at *******************************.
  

  Thank you for giving us the opportunity to resolve this matter. We are committed to restoring your trust and providing a better experience in the future.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Bean Battery installed a battery in my Prius in July 2023, it has a 3 year warranty, the battery has failed, I contacted them on October 22nd to let them know my battery has failed, they approved a replacement under my warranty. Now theyre not answering my texts or emails. I can not drive my car now and need it to get to work.

  Business Response

  Date: 01/21/2025

  Dear Ms. ***************** you for bringing your concerns to our attention. We sincerely apologize for the delays and communication gaps you experienced during the resolution of your warranty claim. At Green Bean Battery, we are committed to providing efficient and reliable service, and we regret that we fell short in this instance. After reviewing your case, here is a summary of the situation and the actions taken to resolve your concerns:

  
  * Warranty Claim Submission: You contacted us on October 22, 2024, to report that your battery had failed under warranty. Our representative promptly provided you with the steps to initiate the claim process. Although you initially did not have the diagnostic codes, you quickly provided a photo of the codes after revisiting your shop. Your claim was approved on the same day, and we began arranging for a replacement battery to be delivered to a local installer.
  * Communication Challenges: On October 28, 2024, you reached out to inquire about the expected turnaround time. At that time, we were unable to provide a precise timeline due to logistical delays. We understand how difficult it must have been to wait without a clear update, and we sincerely apologize for the stress this caused.
  * Resolution: On November 1, 2024, we scheduled your installation appointment, and your replacement battery was successfully installed on November 4, 2024.
  

  We acknowledge the impact these delays had on your ability to use your vehicle and, by extension, your daily life. Under new leadership, Green Bean Battery is actively working to improve inventory availability, communication processes, and overall service efficiency to ensure a better experience for customers like you in the future. If you have any further questions or concerns, please feel free to contact ***** ******, Warranty Manager, at ********************* We appreciate your patience and understanding throughout this process and thank you for allowing us the opportunity to resolve this matter. We are committed to making meaningful improvements and restoring your confidence in Green Bean Battery.

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reconditioned battery with a lifetime warranty in February 2024. The battery failed again on October 18, 2024. I have called over 20 times and never had an opportunity to speak with a representative. They responded to my email with a claim number stating that the claim was issued and they would respond in 72 hours. No indication of when the work would be completed and no further communication.

  Business Response

  Date: 01/21/2025

  Dear Ms. **************** you for sharing your concerns with us. We deeply regret the frustration and inconvenience you experienced while attempting to resolve your warranty claim. At Green Bean Battery, we are committed to providing timely and reliable service, and we are truly sorry that we did not meet your expectations in this situation. Here is a summary of your case and the actions we took:

  
  * Warranty Claim Submission: You initially contacted us on October 19, 2024, providing the required information across multiple emails, including a diagnostic report and additional photos. Our representative promptly responded on October 21, 2024, requesting further details about your vehicle's mileage and functionality. Once received, your claim was approved the same day, and you were informed that we were awaiting inventory in your area to proceed with the replacement.
  * Delays in Service: Unfortunately, there was a delay in receiving the necessary inventory in your region, which impacted our ability to schedule your replacement promptly. We acknowledge the frustration caused by the lack of updates during this period, and we sincerely apologize for not providing clearer communication.
  * Resolution: On November 7, 2024, our representative reached out to schedule your installation appointment. At that time, you informed us that you had already replaced the battery through another provider. You subsequently requested a refund for the warranty portion of the battery on November 8, 2024, and again on January 13, 2025.
  

  While we respect your decision to seek an alternative solution, Green Bean Batterys warranty does not include refunds for the warranty portion of a previously purchased product. Our warranty provides lifetime coverage for the battery through repair or replacement when handled through our company. We apologize if this was not made clear at the time of your purchase, and we are happy to provide further clarification if needed.

  Under new leadership, Green Bean Battery is working diligently to improve inventory availability, communication processes, and overall customer experience. We deeply value your feedback, as it helps us identify areas where we can improve and better serve our customers. If you have additional concerns or questions, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* We are committed to learning from your experience and ensuring a better process moving forward.

  
  Thank you for giving us the opportunity to address this matter, and we sincerely apologize for the inconvenience caused.

  
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22461229
  
  I am rejecting this response because the repairs to my battery were offered three weeks after my claim was filed. 
  

  As I state earlier, this car is my only vehicle and repairs were necessary in a timely manner. 
  

  I am requesting a refund as Greenbean never completed the repairs outlined in the warranty agreement. Forcing me to pay for repairs elsewhere. 
  

  Please advise on when I can expect the full refund of the Green Bean Warranty. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/22/2025

  Thank you for following up with us regarding your concerns. We sincerely apologize for the frustration and inconvenience you experienced during the resolution process for your warranty claim. We understand the challenges of being without a working vehicle and regret the impact this situation has had on you.
  
  After reviewing your case and the terms of our warranty agreement, we would like to address your request for a refund. As outlined in our warranty terms, Green Bean Battery provides coverage through repair or replacement of the hybrid battery during the warranty period. However, the warranty does not include provisions for a refund of the warranty cost if repairs or replacements are completed outside of our process.
  
  In your case:
  * Your warranty claim was approved promptly, and we began arranging for inventory to be sent to your area for replacement.
  * Delays were caused by logistical challenges, which we deeply regret. We understand these delays were frustrating, particularly given your reliance on the vehicle.
  * Unfortunately, because the repair was performed by another party, we were unable to fulfill the warranty claim as intended.
  

  While we are unable to issue a refund for the warranty, we would like to assure you that your feedback has been heard and will contribute to the improvements we are making under new leadership. These improvements include better inventory management, enhanced communication, and more streamlined processes to ensure timely service for all customers.
  
  If you would like further clarification about the warranty terms or wish to discuss this matter further, please feel free to reach out to ***** ******, Warranty Manager, at ********************* We value your input and are committed to learning from your experience.
  
  Thank you for allowing us the opportunity to address your concerns. We hope to earn back your trust in the future.

  
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery for a ****** Camry hybrid with a lifetime warranty on April 22 of 2020 Ive had the battery replaced two times in this time. The battery went out about 2 to 3 weeks ago and I scheduled a warranty replacement, but they have not replied since they gave me a warranty number and accepted or approved my claim. Their emails contain a paragraph that Threatens to put you at the back of the queue if you emailed them at all. So I have been waiting patiently, but also checked and theres lots of people on ******** and ******* that have the same problem. My car is completely down not drivable and I only bought the battery and paid extra for the warranty version because of their advertising so I dont know what to do except for to let everybody know that they are not honoring their warranty and that once you give them money, they dont ever wanna talk to you again. On 1014 they replied with a warranty ticket number WRNTY00063328 I have received no communication since that email on 1014

  Business Response

  Date: 01/21/2025

  Dear Mr. ************* sincerely apologize for the delays and frustration you experienced during your recent warranty replacement process. At Green Bean Battery, we deeply value our customers and are committed to honoring our warranties. We regret that we did not meet your expectations or provide timely communication in this instance. Here is a summary of your case and the actions taken to resolve your concerns:
  

  *Warranty Claim Submission: You submitted your warranty claim on October 14, 2024, and it was approved with ticket number WRNTY00063328. Our team informed you that we were waiting for inventory to arrive in your area to proceed with the replacement.
  * Challenges and Delays: Unfortunately, we experienced a backlog in your region (**********) due to high demand and inventory delays. We understand how difficult it is to be without a drivable vehicle, and we sincerely apologize for the inconvenience this caused.
  * Resolution: We are pleased to confirm that your hybrid battery was successfully replaced on November 6, 2024.
  

  We also want to address your concerns about communication. Our intention is never to discourage customers from reaching out to us, and we regret if any of our messaging caused you to feel otherwise. We are taking your feedback seriously and actively working to improve our communication processes. Green Bean Battery is now under new leadership, and we are implementing significant changes to improve inventory availability, streamline scheduling, and enhance customer service. These initiatives are designed to ensure timely service and to restore the trust of valued customers like you. If you have any additional questions or concerns, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* Thank you for your patience and for giving us the opportunity to resolve this matter. We are committed to providing a better experience for you and all of our customers moving forward.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a replacement Hybrid battery for our 2005 Prius from Green Bean in June of 2019.About a year later, in June of 2020, the battery failed. It seemed odd to have it die so quickly, but they replaced it with another battery and everything was fine.Almost four years later, in late May of 2024, the battery failed again. This time, after an initial favorable response, the team became extremely uncommunicative, leaving us without our car for almost three weeks. I thought they were trying to delay past the end of the warranty, which seemed really bizarre. They finally gave us an install date of 6/19, which I couldn't make due to work, so they replaced the battery on 6/20.Everything seemed good, until the "new" reconditioned replacement battery died just over three months later! We're now just barely outside of the five year warranty, and they are refusing to replace the faulty battery, even though it died so quickly. It seems clear that they deliberately gave us a lower quality battery since they knew the warranty was about to run out. A replacement battery for a five-year warranty shouldn't last for only three months (for reference, that's about 7% as long as the previous battery lasted).

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hybrid battery from this company and a warranty that was going to cover my battery for as long as I owned the car. The invoice number is *****. I filed all the required paperwork for the warranty on October 1 and I got the ticket number for approval WRNTY00063713. The problem is that it has been 15 days and I talked to them and they keep telling me that they don't have available batteries and they are in the production stage. They state that they will notify me when available but is all a scam not to honor my warranty. I called to put a request for a battery replacement and they had batteries if I wanted to put another one but they did not have batteries to come replace my battery under warranty that I paid for. I read a lot of their reviews and they are scamming a lot of people. They are making people wait a long time to fix their cars, to the point where people give up so that green bean battery doesnt have to honor the warranty they provided.

  Business Response

  Date: 01/21/2025

  Dear Mr. ******************** you for sharing your concerns with us. We deeply regret the delays and frustration you experienced during your warranty replacement process. At Green Bean Battery, we are committed to honoring our warranties and providing quality service, and we are truly sorry for not meeting your expectations in this instance. Here is a summary of your case and the actions taken to resolve your concerns:

  
  * Warranty Claim Submission: You submitted your warranty claim on October 1, 2024, and it was promptly approved with ticket number WRNTY00063713. Our team informed you that we were waiting for inventory to arrive and coordinating with an installer in your area to complete the replacement.
  * Challenges and Delays: Unfortunately, due to limited installer availability in your region and inventory shortages, there were delays in scheduling your replacement. We understand how this impacted you and sincerely apologize for the inconvenience and lack of clarity during this time.
  * Resolution: We are pleased to confirm that your hybrid battery was successfully replaced on October 23, 2024.
  

  We understand that waiting for your vehicle to be repaired was both frustrating and disruptive. Your feedback about this experience is valid, and we are taking it seriously. Under new leadership, Green Bean Battery is implementing significant improvements to enhance our inventory availability, installer network, and customer communication. These changes are designed to ensure faster, more reliable service and to prevent delays like this in the future. Thank you for your patience during this process and for giving us the opportunity to resolve this matter. If you have any additional questions or concerns, please feel free to reach out to ***** ******, Warranty Manager, at ********************* We are committed to earning back your trust and providing a better experience moving forward.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Edi Gjonomadhi

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2023, I purchased a refurbished hybrid battery from Green Bean Battery, plus the lifetime warranty in case it failed. That happened Oct. 6, 2024, when my 2014 Prius C displayed the hybrid battery failing message. I discovered I could not get through to a live person when I called the company. I left a message and sent them an email. The company initially responded that day saying "We are currently getting to claims within 72 hours." A second email came hours later saying my battery was under warranty and "It has been approved and we are currently waiting on the inventory team to let us know when the delivery will arrive to the installer in your area. Thank you so much for your patience and We will be in touch with you as soon as we have the dates." This open-ended response made me realize that I could be going without my car for weeks, and sure enough, that's what I found many others saying when I searched BBB's site and ****** reviews. I told the company in a text Friday (Oct. 11) that they needed to tell me by Tuesday WHEN they would come and replace the battery, and they needed to do it by the end of next week (Oct. 25) or I would file complaints. There has been no response, and it's clear to me that this company is having a serious problem living up to its warranty, which I paid extra ($275) for. I never would have bought this battery if I had known the company lacked the capacity to honor its warranty in a timely fashion. I am hoping you can help get to the bottom of this and help me get my car back on the road at no additional cost.

  Business Response

  Date: 01/21/2025

  Dear Mr. ************** you for taking the time to share your experience with us. We sincerely apologize for the delays and lack of timely communication you faced during your warranty replacement process. We understand how important it is to have your vehicle in working condition, and we deeply regret the frustration and inconvenience this situation caused. After reviewing your case, here is a summary of what occurred:

  
  * Warranty Claim Submission: You submitted your claim on October 7, 2024, and it was approved the same day. Our representative emailed you to confirm the approval and informed you that we were coordinating with our inventory team to schedule delivery to your local installer.
  * Follow-Up Communication: On October 11, 2024, you reached out to us for an update. Our representative explained that claims were being processed and scheduled in the order they were received. Unfortunately, the installer in your area (**************) was experiencing high demand, which resulted in scheduling delays of up to two weeks.
  * Resolution: We are pleased to confirm that we met your requested deadline of October 25, 2024, by scheduling your replacement. The hybrid battery was successfully replaced on October 29, 2024.
  

  We acknowledge that the delay and lack of clarity regarding timelines caused significant frustration. As a company under new leadership, we are actively working to improve inventory availability, scheduling efficiency, and customer communication. These initiatives are designed to ensure that we can better meet the expectations of our valued customers moving forward. We genuinely appreciate your patience and feedback as it helps us identify areas for improvement. If you have any additional concerns or questions, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* Thank you for giving us the opportunity to address this matter and for trusting Green Bean Battery. We are committed to providing you with a better experience in the future.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a battery 2/2023 from green bean with the lifetime warranty Battery failed 3/2023 no issues with the replacement. Done in a timely manner. Battery failed Oct 5, 2024. Approved Oct ******. Was told they would reach out to inventory team to give a time frame. Reached out Thursday 10/10 to follow up and was told that they are waiting to hear back from the installers regarding inventory. I need to get my car fixed ASAP I understand that we had a hurricane in the middle of all this BUT Im in a rental right now and cant afford this long term. Have seen other reviews abd complaints saying 3-4 weeks. Thus the BBB complaint. I would appreciate an appointment ****

  Business Response

  Date: 01/21/2025

  Dear Ms. ************** want to extend our sincerest apologies for the delays and frustration you experienced during your recent warranty replacement process. At Green Bean Battery, we strive to provide reliable, timely service, and we are truly sorry that we did not meet those expectations in your case. After reviewing your situation, here is a summary of what occurred:
  

  * Warranty Claim Submission: You submitted your warranty claim on October 6, 2024, after your hybrid battery failed on October 5, 2024. Your claim was promptly approved, and we began coordinating with our inventory and installation teams to schedule your replacement.
  * Challenges and Delays: Unfortunately, inventory delays and the impact of a recent hurricane in your area contributed to a longer-than-expected timeline. We understand that relying on a rental vehicle caused significant stress, and we regret the hardship this caused.
  * Resolution: Your hybrid battery was successfully replaced on November 5, 2024.

  
  We are especially sorry for the lack of timely communication throughout this process. Your feedback is valid, and we are actively working to ensure this does not happen again. Green Bean Battery is now under new leadership, and we are prioritizing initiatives to improve customer service, inventory availability, and product quality. These changes are already underway, and we are committed to restoring your trust and providing a better experience in the future. If you have any additional concerns or questions, please do not hesitate to reach out to ***** ******, Warranty Manager, at ********************* Thank you for your patience during this challenging time. We appreciate the opportunity to address this matter and to serve you better moving forward.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Prius in 2021, with a lifetime warrantee on the hybrid ************************* August of this year my car wouldn't start, and my garage identified the problem as rodent damage to the hybrid battery.i submitted a claim to Green Bean and, after a delay, my claim was approved on or before September 8, 2024.But they have notbeen responsive to my requests for updates and my car sits idle in the garage.This is the email I received on September 8, 2024 "New reply for the ticket #WRNTY00062097 "Hey *********,"I just wanted to follow up with you regarding your claim. It has been approved and we are currently waiting on the inventory team to let us know when the delivery will arrive to the installer in your area. We have gotten management involved to speed up the timeline, and hopefully, we can get this resolved for you as soon as we can. I apologize for the delay. Thank you so much for your patience and we will be in touch with you as soon as we have the dates."Best Regards,***"

  Business Response

  Date: 01/21/2025

  Dear Ms. ****************** you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and delays you experienced during the resolution of your warranty claim. At Green Bean Battery, we are committed to providing reliable service and clear communication, and we regret that we fell short of your expectations in this instance. Here is a summary of your case and the steps we took to resolve your concerns:

  
  * Warranty Claim Submission: You contacted us in August 2024 regarding rodent damage to your hybrid battery. Your claim was approved on or before September 8, 2024, and we notified you of the approval. Unfortunately, due to both a backlog in warranty claims and challenges coordinating with an installer in your location in northern *************, there were delays in scheduling your replacement.
  * Follow-Up Communication: On September 8, 2024, we provided an update indicating that management was working with the inventory team to expedite the timeline. While this was intended to reassure you, we understand that the subsequent lack of timely updates caused frustration, and for this, we sincerely apologize.
  * Resolution: Your battery was successfully replaced on October 16, 2024.

  
  We deeply regret the delays and the impact they had on your experience. Please know that we are taking steps to improve our processes and communication to ensure a smoother and more efficient experience for all our customers moving forward. If you have any additional questions or concerns, please dont hesitate to reach out to ***** ******, Warranty Manager, at ********************* We value your trust and appreciate the opportunity to resolve this matter for you. Thank you for your patience and understanding, and we look forward to continuing to serve you in the future.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime warranty for my hybrid battery from this company on 8/26/24. I sent green bean a notice on 8/2/2024 that my battery was no longer working and sent them all of the information they required at the time, complete with diagnostic codes. I received a email that they were two weeks out. Its been two months now and Ive not gotten a message from anyone about my battery replacement. Ive reached out several times and have either not gotten a response or been told someone would get back to me, which hasnt happened. Im beyond frustrated. This is a fraudulent company.

  Business Response

  Date: 01/21/2025

  Dear Ms. **************** you for bringing your concerns to our attention. We understand how frustrating and inconvenient this situation has been for you, and we sincerely apologize for any delays or confusion experienced during the warranty claim process.
  After reviewing your case, here is a summary of the situation and the steps we took to resolve your concerns:

  
  * Initial Claim Submission: You first contacted us on August 5, 2024, to report issues with your hybrid battery. On August 6, 2024, our representative sent you the required steps to file a warranty claim. Unfortunately, it appears this email may have gone to your spam or junk folder, leading to confusion about our response.
  * Follow-Up Communication: When you contacted us again in October 2024, our team promptly clarified that we had responded to your initial email. We provided you with the necessary information to proceed with your claim and explained that the codes you provided (C1241, P3000) were related to the 12-volt battery rather than the hybrid battery. We advised having the 12-volt battery tested or replaced, clearing the codes, and driving the vehicle to confirm if the issue persisted.
  * Resolution Process: On December 9, 2024, you provided updated diagnostic codes, and your warranty claim was approved. However, due to your location in ****, there was a delay in scheduling an installer. We apologize for the extended wait time and appreciate your patience. Your replacement was successfully completed on October 23, 2024.

  
  We deeply regret any frustration caused by delays and gaps in communication. We take your feedback seriously and are committed to improving our processes to provide faster and more seamless support in the future.
  If you have any additional questions or concerns, please feel free to contact ***** ******, Warranty Manager, at ********************* Thank you for allowing us the opportunity to address this matter and resolve it for you. We value your trust and hope to continue serving you in the future.