Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a lifetime warranty on a battery for a 2009 Camry Hybrid VIN# ***************** that lasted less than a year. The first battery was paid for on 5/25/23, $2,152.12 which included the lifetime warranty. The warranty department has not responded to requests for replacement. The original request with all required information was emailed on May 25, 2024. We've called multiple times, left messages, My daughter is pregnant and due at the end of the summer. She needs reliable transportation for herself and her baby girl.

  Business Response

  Date: 07/19/2024

  We apologize for the delay on this issue. We have a resupply for the Kansas area shipping out today, and we should be able to schedule *************************************** replacement battery early next week. We hope to have this resolved as soon as possible. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21916761
  
  I am rejecting this response because:

  We still havent heard from them this week about getting the battery replaced. They warned us not to email again because it would put us at the end of the line, so we are stuck with more waiting. 

  This complaint appears to be our only recourse to get the warranty honored. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/29/2024

  We apologize for the delay. We have scheduled a replacement battery to be installed on 8/10/24 at 2pm. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a lifetime battery from greenbean for 2000and it wrnt bad now i have no car because they don't answer phone calls or emails i need my car fixed please help

  Business Response

  Date: 07/12/2024

  We originally received the warranty claim from the ********* on 6/24. The ******************* responded on 6/28 to get the proper documentation, and the claim was approved. We were able to get them scheduled for an installation on 6/30 and our installer ****** successfully installed a new battery for them on that date. 

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Prius hybrid battery from Green Bean and I purchased the life time warranty. The battery has failed and I have been approved for a battery replacement as per a May 31, 2024 email from Green Bean. I was assigned ticket #WRNTY00056902 and was told via the email that I would be contacted to schedule the replacement. It is now June 17th and I have not been contacted. My attempts to get information from Green Bean have failed; no timeline or useful information has been provided when I contact the company via phone, text, or website 'chat'. Please schedule my battery replacement immediately.

  Business Response

  Date: 06/20/2024

  We apologize for the delay in getting ********************** replacement scheduled. I confirmed with our Warranty Manager that an agent reached out to him on 6/19 and scheduled him to have his battery replaced on June 25, 2024 at 12pm. 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replaced ES300H's battery on April 23 of 2023 and paid for a lifetime warranty. I have had a ************* Systems' warning and today I was told by the mechanic that the battery needs to be replaced. I have been writing to Green Bean Battery since May 29 but while I get text messages from them telling me that the Warranty replacement has been approved, they have no ETA. No responses to emails or phone calls. Details are below First and Last Name - ********************* Phone Number - ************ Address of Vehicle for Service - ************************************* Vehicle Identification Number - Reported Mileage - ******* Invoice Number - ***** Payment confirmation - Payment confirmation: Invoice #*****-(LKQ | *******************************

  Business Response

  Date: 06/14/2024

  Unfortunately, there was a delay in getting ********************* scheduled as they stated, but we have his warranty replacement scheduled for Monday, 6/17. 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Lexus es300h hybrid battery pack in ***** last year. Paid for lifetime warranty. The battery died in May 2024. I have sent in Multiple warranty claims as per the process they have established - for more than a month now. . Received a text message saying the warranty has been approved but no ETA. We are 6 weeks without the car, no response to our email queries, no response to calls and worse yet no ETA. I offered to pay a nominal fee if that would help get an ETA but was told the only way out is to pay full price minus a $100 loyalty credit. Is this company and/or warranty fake ?

  Business Response

  Date: 06/27/2024

  We were unfortunately backlogged on batteries in *****, where Deep Lav is located, but we were able to get him scheduled for a replacement battery on 6/17. This issue should now be resolved. 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Green Bean Battery with a lifetime warranty in late February of 2023 after my 2008 Prius original hybrid battery went out. It was installed in March of 2023 and the process went relatively smoothly.Fast forward to 14 months later, this battery has already gone out. I took a picture of the code and sent them into the warranty department. I received a quick response that my warranty claim has been approved (great!), however I was told that they are waiting on the inventory team to let them know when the delivery will arrive to the installer in my area and they are experiencing higher than expected volume in my area. This was on Monday (May 6th), and I have yet to receive any dates/times as of the time of writing this review. I have had a very heavy paperweight for the last 3 weeks, and had I known there would be such a delay in getting a replacement battery I would have just went with OEM or another battery source in the first place. I called on May 22nd (after multiple attempts to get an ETA via email) and after being on hold for over an hour, was told that theyd be able to get me on the schedule by the end of the week. Well, sure enough the call/attempt to get me scheduled never came through so my Prius remains a heavy paperweight in my driveway.If you have a backup car, GreenBean may be an OK option for you. However, if this replacement is for a car that is your "primary" vehicle, I would certainly consider all other options before giving this company your money. I have lost out on money from work due to having my car out of service and am extremely disappointed in how they handle (or lack there of), warranty claims.

  Business Response

  Date: 06/11/2024

  We apologize for the delay, but we installed a replacement battery for the customer on 6/4/24. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2500 for a hybrid battery in 2020 that included a lifetime warranty. The battery died in early 2024 so I reached out to Green Bean for a replacement. They told me it would be 4-5 weeks to replace which is a very long time to be with out a car but they explained that they needed their time to build the battery. After 5 weeks I had not heard anything so I followed up and was told that actually they cannot tell me when it would be ready. So I am without a car until who knows when. I let them know this was unacceptable but was told that the warranty department has nothing to do with production so theres nothing they can do. Totally unacceptable. *** asked to speak to management but was told they are too busy (most likely with other unhappy customers). As far as I am concerned they are not actually honoring their warranty.

  Business Response

  Date: 02/22/2024

  ****** submitted a warranty claim on 1/15/2024 at 3:23pm. The claim was approved and ****** was notified of the time frame for the production of 4 to 5 by 4:50pm the same day. On 2/17/2024, she reached out asking for an update. On 2/19/2024, one of our agents let her know that they would reach out to the inventory team and would provide an answer to her once they had an update.
  
  After discussing the ticket with the inventory team, the agent let her know on 2/21/2024 that her battery would be on the next delivery to ***********, and that we would try to get ****** a more definitive date and time as soon as possible. At this point, ****** emailed back saying that we were not providing her with any more information than we did 5 weeks ago, despite the fact that we were actively trying to get a date for her and Inventory and Logistics did not have a date set yet. Our warranty manager emailed her back with a little more information hoping to help her understand the process a little more. She then called in to the warranty department and spoke with a different agent. The warranty manager reviewed the call and she was rude, but expressed her understandable frustration about not being able to get a more accurate date. The agent explained the same process as before and apologized for the inconvenience.

  The warranty manager emailed her again after hearing the phone call with even more detailed information and explained that they know she wants a specific date and that we would get it to her as soon as we knew. We continue to try to get her a replacement battery as quickly as possible, and will update her with more information as soon as we can. 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21327946
  
  I am rejecting this response because:
  
  I am happy to forward all emails. I was never told they would get me more information, I was simply told they couldnt give me more information and that the warranty department does not handle production so theres nothing they can do - essentially saying its not their problem. I also reject being called rude. I waited patiently for 5 weeks - the top end of the of timeframe they gave me (they said it could be sooner too which I have in writing). I didnt hear back for over 24 hours at which point they gave me vague excuses about weather and that they dont know the time frame because they dont handle the production. I then had to call and wait on hold for over 10 minutes. ***, the agent, told me that she didnt know when they next shipment i, after I objected she finally said it would be about 2 weeks. It took 3 emails and 2 calls to get that info. If they had bothered to reach out to me ahead of time to tell me that there was a delay that would have assured me that it was coming and also let me make arrangements for a car since I have been without one for over 5 weeks now. I asked ***********************, the warranty manager to call me and she said she didnt want to. I still do not have a firm date of when this issue will be resolved so I am unable to trust that they are actually planning to honor this warranty. For that reason I would like a refund.

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/04/2024

  We worked with ****** to get her replacement battery installed. Last week we scheduled ******'s replacement to be installed today, 3/4 at 11am. We have confirmed that the battery was successfully installed today, and that there were no additional issues. 

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however given the amount of time and effort it took to get them to fulfill their promise, I think this business should be required to let customers know that there will be a very lengthy and costly delay when it comes to honoring the warranty. I personally would not recommend this business to anyone.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle with green bean battery with lifetime warranty. Old owner will not produce previous registration so green bean will not stand behind their warranty. Managers are too scared to get on the phone. Car runs drives but obviously their shoddy batteries are a concern and they will not stand behind it. Seny you paid invoice, current registration, current bill of sale, but you say you need the previous registration... how am I supposed to transfer warranty if old owner will not provide this. So this is poor after the sale customer service which seems to be your theme of business. 3 pages of bad reviews on here. You offer a warranty but don't stand behind it. Sad.

  Business Response

  Date: 02/22/2024

  The customer called in on 2/19/2024 and spoke with our warranty team. He explained that he needed to file a warranty claim. He indicated that he purchased a vehicle from a family member and that the hybrid battery had failed. The agent asked him when he purchased the vehicle and he told her 6 months ago. The warranty manager advised the agent to ask the customer if the vehicle had been registered in his name yet and he told the agent no. The agent asked him to send in all the appropriate paperwork for the transfer.

  
  On 2/20/2024, he called back and spoke with the same agent again and told them that he was no longer in contact with the previous owner. The registration that he sent in was issued on November 20, 2023. The agent explained to him that this was well past the 7-day timeframe to initiate the process. While the agent was trying to explain the process to him, he told the agent that he wanted a call from management and then disconnected the line with the agent. 
  

  Within roughly an hour, he wrote the BBB review without speaking to the warranty manager. 

  Summary: This customer did not transfer the warranty in accordance with our policy. The process was not initiated within the first 7 days of him purchasing the vehicle. He also did not have the appropriate documentation required for the warranty transfer process. 

  In addition, his story changed about who he purchased the vehicle from and the facts surrounding him being able to get the right documents. Once he was told that he was unable to transfer the warranty, he disconnected with the warranty representative and then filed a complaint without waiting to hear from a manager. We received the complaint within one hour of the phone call to our warranty department.
  

  Additionally, we did not receive any information confirming that the previous owner had a valid warranty with us. None of that information was shared with us. 

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very excited when I found this company and had ********** about them. I had a technician come out to transfer my hybrid battery with a Grean Bean reconditioned battery on November 30, 2023. My car before the transfer was running in excellent condition with the exception that my hybrid battery was past the allowable mileage. After the installation, there was no display on the dashboard and the technician (Ai) told me that it was my keyless battery and I disagreed. I spoke with his manger (****) and he informed me that his technicians are not mechanics and that I should have my car towed to the dealership. So I called Locksmith ($350 it cost me) and they said the dashboard had a bad fuse which was happened when they changed out the hybrid battery. So I was able to get a display on my dashboard but my car wouldn't start. I called **** (manager) to let him know that the situation that I'm without a car and that the contract stayed for them to test drive my car and clear all codes. His reply was "take it to the dealership " and told me there is no refunds. I paid $1951 and now I am without a car. I also had to cancel my car insurance to a storage insurance because the car is not drivable and I believe I should get a refund.

  Business Response

  Date: 12/11/2023

  As ****** says, we installed a hybrid battery for him on 11/30/2023, and after the installation, his display was not functioning correctly. Our installers are not diagnostic technicians, and so could not tell him what the issue was. ****** spoke to our warranty team on 11/30, and to our Director of Customer Experience on 12/1. We advised him that the best solution was to take the car to a dealership or repair shop, and have them diagnose the issue. Once it has been diagnosed, he should email the details from the diagnosis to ************************************ We explained that if its confirmed to be an issue with the hybrid battery, we will replace it for free under his warranty. Or if there was any kind of damage that our installer caused, we will work with him to make things right. We want to make sure he is completely satisfied, but we need to be able to review the diagnosis to be able to see how best to resolve things. 
  
  As stated in the service agreement he signed, our installer is not a diagnostic technician and we do not give refunds, but we are committed to making this situation right with him if these issues were in any way the fault of our battery or our installer.  
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished battery from LKQ manufacturing, under the Green Bean Battery brand, with the intention of securing a lifetime warranty for my 2012 Lexus 450H on July 3rd, 2023. the lifetime warrany option cost $670. The primary reason for this choice was to provide the new buyer with peace of mind and enhance the car's resale value. To ensure a smooth transition, I diligently provided the invoice and the extensive 7-page warranty agreement to the buyer.However, I was shocked to discover that the warranty transfer process had strict conditions, including a requirement that the transfer be executed within 7 days of the sale. This critical information was not clearly outlined in the hard copy of the agreement I received, but instead hidden within a reference to a hyperlink. Additionally, the salesperson I dealt with never mentioned this time-sensitive requirement during the purchase.My concerns stem from the lack of transparency in communicating these crucial terms and the subsequent denial of a refund for the lifetime warranty and refusal to honor the warranty transfer. So - it's win/win: they won't provide a refund for the lifetime warranty and they will not honor the warranty transfer. This company has no values, just greed.

  Business Response

  Date: 09/25/2023

  We have looked into ********************* case and found the following information. ****** bought a Green Bean Battery and Lifetime Warranty before selling the vehicle to **** ******************* on July 26, 2023. He gave the invoice for the battery to **** and told him that he had a warranty on it. He did not tell **** that he needed to transfer the warranty in accordance with our warranty transfer program. **** called on September 16, 2023 and told the warranty representative, ***, that he bought the vehicle a couple of months ago. *** asked him if he transferred the warranty. The customer said he was not informed by the previous owner that he had to transfer the warranty. 
  

  Later in the call, **** said he called us in July but nobody told him he had to transfer the warranty. 
  

  *************************** called our warranty team on September 20, 2023 and screamed and yelled at our warranty representative, ***. After he stopped, *** explained that the warranty transfer program is on the website and showed him where it clearly states the warranty transfer has to be initiated within 7 days. The call was ended, but ****** was clearly still angry. 

  In a follow up call with **** on September 20, 2023 we told him if he could find a screenshot on his phone where he called Green Bean and the date falls within the windows we would honor the warranty transfer. He sent us a screenshot proving he called our parent company, LKQ, and while that is not the same as calling our warranty team, we decided to transfer the warranty to him per our warranty transfer guidelines.