Reviews
This profile includes reviews for Cornerstone Building Brands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 108 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn B.
Date: 09/27/2022
1 starJohn B.
Date: 09/27/2022
Bought a home the original owner just finished building and then unfortunately passed away while moving in. Home was brand new with Ply Gem windows installed. Two years later 5 out of 12 of there windows cannot be seen through because of some type of film that developed on the inside of the insulated panes. Called them and they didnt care because I wasnt the original buyer ( who never lived in the home) so they wont warranty anything to do with THERE product. I would discourage anyone from using this company as its product is poor and they definitely dont want to warranty it. The excuse was the warranty was not transferable, let me remind you the original purchasers never got to move in the home so in essence we were the original owners to ever use the windows but Ply Gems response was oh well. Hopefully this will save someone else the same fate weve experienced with this very poorly made product.
Cornerstone Building Brands
Date: 10/19/2022
Our management team would like to further discuss your coverage. Generally, the warranty is not transferrable to a second homeowner, but you case sounds a bit unique. We've tried emailing you, but are getting a response that the email we are using in invalid. Please contact us at ###-###-#### and reference claim **********. They will connect you with the person who will review your claim.Review fromBrent K
Date: 09/23/2022
1 starI would give Ply Gem a zero if I could. We have done three remodels on our home and used Ply Gem for every single remodel. The first hot day of the summer one of our sliding glass doors exploded. We called the warranty department and didnt hear back, so we kept calling. Eventually, we got a hold of a human only to be informed that glass breakage was not covered under the warranty. We pursued purchasing a replacement door through a supplier with no help of Ply Gem. When the door was finally delivered six weeks later, it was the wrong door. We called in some favors and eventually talked to the sales person from Plygem, who scheduled his service department to come out to swap the door out. The technicians who came out showed up earlier than they were supposed to, and did a shotty job of replacing the door. They didnt even wipe their fingerprints off the windows. I would never use these guys again, and would go to any other manufacturer than them in the future.Review fromBarry B
Date: 09/23/2022
1 starWeve been trying to get this business to address warranty issues regarding a number of failed double pane windows. While they agree the windows should be replaced under warranty, we have been unable to get the replacements for over seven months. When we call, they lie to us over and over again, giving us one story after another. We have caught them in many outright lies many times. They never return phone callsever. We have never encountered a company as bad as this one. They have substandard products, lie to customers and do not stand behind their products. I am amazed that such a company can remain in business.Review fromAlice M
Date: 09/20/2022
1 starVery poor customer service. I have opened a warranty claim 4 months ago and no one contacted me to repair their product. Left messages once a week and even left messages to the supervisor with no response. They claim they are backed up but all I am getting are lies and the stalling to get the repair done.Review fromSalpy M
Date: 09/12/2022
2 starsFirst part of arranging our new patio door went great. Installation was very good, efficient etc. Since then we noticed a problem with our screen part of the door and our coordinator whom I contacted basically washed her hands of the project and passed the buck. I've called and left messages and no response. My screen does not stay closed so it's kind of a big problem when you want to open the glass door to get fresh air. Also the lock never worked and our sales rep was going to submit a work order about a month ago for this problem but no word from anyone. Today I was told to fill out an online form and I'll hear back in 72 hours. We'll see since I have yet to hear from a month ago. After install customer service is terribleReview fromSusan L
Date: 08/24/2022
1 starWorst company ever. Took a year for a standard patio door. Emails and phone calls went unanswered. Unfortunately for me they were recommended to me. Worst customer service ever. And I am tired of the covid excuse. It people are working from home they should answer emails and phone calls. *** **** **** **** *******Review fromDoug M
Date: 08/14/2022
2 starsDoors and windows are great, much better than builder 's quality. Booking an appointment was a nightmare as Brock did not return calls or emails. Installation was very poor with a Friday afternoon install. Fallowed up with many phone messages...not calls back. Too many major problems with install...no follow up.Review fromRoy M
Date: 08/04/2022
1 starRoy M
Date: 08/04/2022
Purchased your company's windows via **** *****. Each window has 2 sections, for a total of 12 total sections.
FOUR of the 12 sections were manufactured incorrectly - color combinations were COMPLETELY wrong.
**** ***** Installation Svcs. ordered the FOUR replacement sections. Installation Services called 7/29/22 that replacements were received, and we scheduled an appointment for installation today (8/4/22). Can you believe Install Mgr came today with ONE replacement section because the other THREE were mis-manufactured AGAIN, and have to be reordered?
Is it NOT the point of being in business to make a profit? How can ANY company make a profit if they do not manufacture the product correctly the FIRST time? Who can afford to waste time, energy, and resources?Cornerstone Building Brands
Date: 08/08/2022
Our windows and doors are custom made - we make what is specifically ordered. Please contact our customer service team so that we can pinpoint the disconnect.Roy M
Date: 08/08/2022
This is an obviously stupid response - This is the SECOND time they have to be reordered because YOUR COMPANY MANUFACTURED THEM WRONG. This is YOUR company's problem to fix.Cornerstone Building Brands
Date: 10/03/2022
We will need an order number in order to review this complaint further.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.