Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Employees Credit Union

  119 N. Salisbury St. Raleigh, NC 27611

• 

  State Employees Credit Union

  130 Roxboro Rd Raleigh, NC 27610

• 

  State Employees Credit Union

  PO Box 29606 Raleigh, NC 27626-0606

• 

  State Employees Credit Union

  110 S Elliott Rd Chapel Hill, NC 27514-5828

• 

  State Employees Credit Union

  220 Long Ave Roxboro, NC 27573-5481

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  branch located on **************** in *********, **. I have been a member of this credit union for several years and have experienced multiple issues that have caused me great frustration and concern.First and foremost, my private financial information has been shared on multiple occasions over the intercom at the branch, in front of other customers and employees. This is a serious breach of privacy and has caused me significant distress. Additionally, when attempting to deposit United States Treasury checks, I was told that I had to come into the branch in person to resolve the issue. At that time, I was unable to come in due to being diagnosed with COVID-19. Despite explaining my situation, the representative I spoke with was extremely rude and unhelpful, insisting that I come in and wear a mask. This is unacceptable behavior and should not be tolerated.Furthermore, I have had ongoing issues with my loans not reflecting payments made through online deposits. This has caused significant confusion and has ultimately resulted in my open-end loan being charged off, despite being told that it was current. When approaching SECU Tellers about this issue, they insist that nothing was done wrong and that their systems are not responsible for the errors. These issues have not only caused me great frustration but have also negatively impacted my credit score and financial stability. Since speaking out about my experiences, I have been approached by numerous individuals in my community who have had similar experiences with this credit union. Including my wife. Which I experienced firsthand and resulted in a charge off and negatively reflecting on her credit til this day. I strongly urge you to investigate these issues and hold ************** State Employees Credit Union accountable for their unacceptable behavior. It is unacceptable for a financial institution to mistreat and harm their customers in this way.Thank you for your attention to this matter.

  Business Response

  Date: 03/24/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19846344
  
  I am rejecting this response because:
  I havent received anything from SECU
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/28/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19846344
  
  

  I am writing to you regarding a complaint I have filed against ************** State Employees Credit Union. Despite my initial complaint, I have not received any attempt from NCSECU to contact me and address the issues I have raised. I am disappointed and concerned about this lack of response.

  As you may recall, I had lodged a complaint about certain practices of NCSECU, which have caused me inconvenience and financial loss. Unfortunately, despite my attempts to reach out to them and seek redressal, I have not received any satisfactory response from them.

  I had hoped that NCSECU would take this matter seriously and make an effort to address the issues I have raised. However, their lack of response has left me with no choice but to escalate this matter further.

  I request you to kindly keep this complaint open and follow up with NCSECU to ensure that they respond to my concerns and take the necessary steps to resolve this issue. I appreciate your support and look forward to hearing from you soon.

  Thank you for your attention to this matter.

  Sincerely,

  *******************************

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ **** ******************* #D6 **********, ** ***** DATE 3/20/23 STATE EMPLOYEES CREDIT UNION ATTN CREDIT REPORTING PO BOX DRAWER ***** ******* , ** ***** STATE EMPLOYEES CREDIT UNION- 404657119801XXX In accordance with the Fair Credit Reporting act STATE EMPLOYEES CREDIT UNION- 404657119801XXX has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions STATE EMPLOYEES CREDIT UNION - needs to put in a request to all the credit reporting agencies to have the Tradeline removed from my credit report immediately if not I will bring suit against your company for all applicable damages, as well as for statutory penalties provided under the ***** and FCRA 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

  Business Response

  Date: 03/20/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19624045
  
  I am rejecting this response because:
  
  why would I have put in a complaint if I was Not a member? This response is ridiculous they can respond here through the BBB portal my request was Very Clear 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I enter the China Grove Branch of the SECU, the white female CSR leave their chairs and the big ********* comes from ************* comes from the back to wait on me. He is rude and quick with like he wants me to take care of my buisness and get out. He shoves papers and envelops to me in an aggressive manner and I feel that I am not being treated like a valued customer. I am not rude, I do not flirt or make sexual comments, I am polite at all times, so I do not see why he has has to come from the bake to wait on me. I has been 5 times straight that this has happened, so it is not a happening by chance.

  Business Response

  Date: 03/20/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is inaccurate under 15 U.S.C. ****g validation of debt. SECU has been reporting inaccurate and incomplete account information to my credit file. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code ****k - Civil liability. I am maintaining a careful record of my communications with you for the purpose of filing a complaint to the *** if the non-compliance continues. Like, Wenger ** Trans Union Corp., No. 95-6445 (C.D.Cal. No** 14,1995), SECU may be liable for your willful non-compliance. Also, in ****** ** ******************* Services LLC (D. Ariz. 2018), SECU may be liable for false reporting. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. I respectfully request to be provided proof of this alleged item, specifically the original application, contract, note, other instrument bearing my signature and payment history.Under 15 U.S. Code ****d - Disclosure of investigative consumer reports; you are in violation. I have attached the definition so you can see the violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless(1)it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested ACCOUNT NUMBER **********

  Business Response

  Date: 03/09/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7th I was charged a nsf fee. The ach transfer was scheduled on that day. The money was in my account. No notice was given tome that it takes 2 days for a transfer between accounts to take place. The money was available and the account showed my balance was correct

  Business Response

  Date: 03/07/2023

  SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19550543
  The credit union has not contacted me. 

  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint that STATE EMPLOYEES CU has been reporting inaccurate and incomplete account information to my credit file. I am distressed that STATE EMPLOYEES CU have included the referenced inaccurate information on my credit profile. STATE EMPLOYEES CU have failed to maintain reasonable procedures in their operations to assure maximum possible accuracy in the credit information they report. This account has been paid in full and should not be reflecting negative on my credit files. I am maintaining a careful record of my communications with you for the purpose of filing a complaint to the *** if the non-compliance continues. Like, Wenger ** Trans Union Corp., No. 95-6445 (C.D.Cal. No** 14,1995),STATE EMPLOYEES CU may be liable for your willful non-compliance. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. I respectfully request to be provided proof of this alleged item, specifically the original application, contract, note or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. Under federal law, you have 30 days to complete your reinvestigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well. I do not validate this debt. Therefore, the following accounts must be deleted from my report. Failure to respond satisfactorily with deletion of the above referenced account and a free copy of my report after the changes have been made will result in the above actions being taken against your company. This account is inaccurate under 15 U.S.C. ****g validation of debt. Please expedite the removal.

  Business Response

  Date: 02/27/2023

  SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchase a jeep with this bank back in July of 2022. from the day we got this car with the bank we have been told so many different things back-to-back. The worker seems as if they are not really sure what's going on. Everyone seems a little confused on what they should be doing. I mean every week it's a different issue. This car buying experience has been one big nightmare. If I could completely give back this car loan I would. its February of 2023 and things are still not in order with my jeep. (I WAS EVEN TOLD MY CAR PAYMENT WOULD BE $500, WHY AM I AM PAYING $706.) The confusion never ends.... it seems as if when we need help and understanding from this bank there's really no real help. I would never in a million years tell any friends or family members to use this bank, it has been one of the biggest headaches. And don't get me started on getting any type of help with our mortgage, when we asked for help to fix something on our home, and let's just say from this bank there's no real help when you need it. The CEO should work hard on making sure their customer is better taken care of. The employees are nice, and the customer service is amazing, but my GOD train these people better! I have been told nothing but complete lies from the time I step foot in this bank. If there's a way, I could give the jeep back and walk away I would love to do so. This situation has been one of the most stressful, nightmare situation I've ever had to deal with, and I am so over it. This situation had added to my mental health 100% I just never know, when they call my anxiety reach 100 because I just never know what's next!

  Business Response

  Date: 02/20/2023

  SECU
  has received this complaint and will investigate. If the complainant is a
  member of SECU, we will contact them directly.

  Customer Answer

  Date: 02/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed I had late payments from STATE EMPLOYEES **/PSC on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

  Business Response

  Date: 02/16/2023

  SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my rent payment on February 3, 2023 once money received from family as I was unemployed. The apartment rental deadline was February 5th. The bank held my payment until the 6th of February when it paid of a loan advance. This resulted in my rent being late and I am now, as of February 8th, I am being charged $20s per day in late fees.

  Business Response

  Date: 02/10/2023

  
  
  

  SECU has received this complaint and
  will investigate. If the complainant is a member of SECU, we will contact them
  directly.

  
  
  

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19382978
  
  I am rejecting this response because: 

  

  *****************************<********************>	10:02 AM (3 minutes ago)
  to****************************************************

  The credit union SECU, never contacted me.  

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the third week of January of this year I contacted the state employee credit union in regard to my auto loan. My auto loan is normally withdrawn from my checking account of the day my disability check is deposited into my account which is on the third of every month. I spoke a representative from the loan deposit and request to change the amount from the full amount to $250.00 on the 3rd and $250.00 on the 20th of every month. I also work part time and the 20th is when I get paid. Today which is the 9th I checked my statement and saw the full amount of $369.00 was withdrawn from my account. The representative on the day I called stated splitting the amounts would not be a problem. Also in January when I tried to pay my personal loan I was told a loan payment was not due again until March. So that’s over. &500.00 that was withdrawn from my account unexpectedly. On the 9th of this month I tried several times to speak with a supervisor to resolve this issue and I passed from one person to the other having to repeat the same information repeatedly. As I am typing this I have been a hold for over twenty minutes.
  
  I have dealt with a number of issues at this bank for the past decade. Customer service reps do not provide a name or agent number. They are telling consumers one thing and then the consumer believes their issue is settled. I would like both amounts to be deposited into my account ASAP. I have once again been placed on hold after speaking with a supervisor who once again transferred to the collections department. I am a heart patient recovering from a massive heart attack in October of last year. This is added stress

  Business Response

  Date: 02/09/2023

  SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.