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Business Profile

Credit Union

State Employees Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Employees Credit Union has 62 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money is being taken out of the account, transactions being done within the account and the owner of the account not doing the transactions. Transactions being posted and to whom and why no questions can be answered. Need a audit to be done on the account because the bank will not answer these questions nor provide information. Someone within the bank is moving money from the account and canceling bill payments. Will only send and answer questions through your secure online portal with confirmation pin code only. Do not want to communicate with the company unless with a representative of the BBB.

      Business Response

      Date: 11/29/2022

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 12/06/2022

       
      Complaint: ********

      I am rejecting this response because:I am contacting the bbb because complaint # ********. The SECU has sent new account information only for me to not be able to use it. I was told my accounts were closed and needed new account information. Got a call letting me know the the card and account information was ready to be picked up and now the information given is the same information SECU was to change for new information. This is an inconvenience and no one should have to jump through hoops to use their account and money. I asked the BBB to step in and now what to do? Bills are do and can not access my account because they decided to close it and not communicate with the client. Please contact via Mail

      Sincerely,

      ***********************************

      Business Response

      Date: 12/12/2022

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inaccuracies are evident on this reporting! If you see the Date Opened in ********** it is not accurate to the dates reported in both ******** and *******. Same with Last Reported, ******** and ********** are reporting the same dates but ******* says different. Also, Date Last Active in all bureaus are different to each other. And with Date of Last Payment, the ******* has a different date than ********** and ********. And upon checking, the High Credit of ******* its “0.00” but ********** and ******** say “506.00”. And take note of the Two-Year Payment History, Jan 2022 the ******* reported “30 days Late” while the two bureaus say “OK”, same with Feb 2022 the ******* recorded “OK” while the other two bureaus say its “30 days Late”. Please send me proof of how you report the dates, terms, and payment history.

      Business Response

      Date: 11/21/2022

      SECU has received this complaint and will investigate. If the consumer
      is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been continuously charged NSF fees with no transaction information given, even after I did as told and
      switch all transactions to debit card transactions instead of ACH transactions.
      The bank does not provide me as a consumer a proper ledger of transactions and does not process any transactions in date and time order.
      I have asked that they provide a reason for the lack of proper ledger and they refuse to discuss this with me. The charges in question have not be processed properly, both because they show as ACH payments when I did not authorize them as such, and because they are being credited to the wrong account. My debit card is not linked to my personal checking account, and yet that is the only account showing these charges.
      I have money in the proper account, but do not in the account they keep trying to charge because it is solely for my direct deposit and bill pay.
      They are also re-presenting NSF fees, which is directly against FDIC guidelines.

      Business Response

      Date: 11/17/2022



      SECU
      has received this complaint and will investigate. If the consumer is a member
      of SECU, we will contact them directly.



       



    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I banked with state employee credit union for over 2 years I reported a fraud claim on my account informing them that my card was stolen and was being used to make big purchases with. The employees that’s I talked with was arguing and talking really ugly on the phone with me when I was just trying to find out what happen to my money that was in my account which was close to 3000.00 dollars. He couldn’t tell me anything he was just as rude as he could be, I’m only wanted to get my claim resolved And get my money back in to my account where it should be this type of situation makes you feel really upset when you trying to figure out where your money has Went to and state employee tell you that you’re just out of your money. Please can you help me get this claim resolved because they don’t listen to people they think that they are right and the customers are wrong.

      Business Response

      Date: 11/01/2022

      SECU has received this complaint and will investigate. If the consumer
      is a member of SECU, we will contact them directly

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with STATE EMPLOYEES CRED UN and do not have a contract with **********. They do not provide me with the orginial application like I asked.

      Business Response

      Date: 10/28/2022



      SECU
      has received this complaint and will investigate. If the consumer is a member
      of SECU, we will contact them directly.



    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a auto loan that I got behind and my car was repossessed. And I was told I had to pay $3000 to get it back . And I thought that was to catch up with my payments. And ever since I got it back the bank never contacted me about it again . Before my car got repossessed the bank always called me to keep me aware of my payments. I got 1 payment behind recently. And they took my car without ever giving me any warning. Now I have to pay the rest of my car off to get it back and the remaining balance says $6627 , and I did a little bit of the math and it just wasn't adding up.

      Business Response

      Date: 10/21/2022

      SECU has received this complaint and will investigate. If the consumer
      is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported:

      Account Name STATE EMPLOYEES CU Balance $1,422.00 Account Number 404657XXXXXXXXXX

      Business Response

      Date: 10/14/2022

      SECU has received this complaint and will investigate. If
      the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card was stolen on September 18 I called SECU on September 19 and filed my card stolen I also called a ********* police department to follow report the gentleman that stole my card spent at least over $200 I filed a dispute on September 20 at least because I sent them an email of the police report an employee there at state employees credit union did not file my dispute he only filed for my debit card to be sent out I called back on September 30 which would’ve been 10 days and given the bank enough time to do their investigation where I was informed that the employee did not even filed a dispute I spoke with a young lady named ******. ****** then on September 30 filed a dispute and told me to call back within five days that it was to be expedited today is October 6 I called back and was informed that I had to wait another 10 days I then spoke with the branch assistant manager ****** who could only repeat over and over again how sorry she is which I understand but that does not help me and I was now informed that I have to wait until October 14 before I can even call back again to get an answer on whether or not their investigation is done at that point they could still tell me that it is pending that is over a month. The unprofessionalism is absolutely ridiculous. I need my money. I thought the point of banking with such bank was to be able to have my money when I need it. This is ridiculous.

      Business Response

      Date: 10/06/2022

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ***** **** ***** ** ********** ** *****


      STATE EMPLOYEES CREDIT UNION
      1000 WADE AVE
      RALEIGH, NC 27605


      Date 9/28/22

      Re: Account Number 611539XXXXX

      Amount as Listed on Credit Report: $212

      To ***** *** In reference to the above-listed account, I am writing this letter to ask for help you the opportunity to contact the 3 credit bureaus TRANSUNION, EQUIFAX AND EXPERIAN AND REQUEST THIS TRADELINE BE REMOVED FROM MY CREDIT REPORT I HAVE PAID THIS ACCOUNT IN FULL AND I’m begging you to put in a request to have it removed I’m sick with COVID -19 AND THIS ACCOUNT IS STOPING ME FROM GETTING INTO A NEW PLACE TO LIVE I WILL BE HOMELESS SOON THE ACCOUNT IS PAID IN FULL JUST NEED IT REMOVED OFF MY CREDIT REPORT AND YOU HAVE THAT POWER PLEASE HELP.

      Business Response

      Date: 09/29/2022

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From 9/14 through 9/19 over $900 was stolen from my account through fraudulent computer-generated transactions. The dollar amounts, frequency, and location of the transactions make it obvious that these transactions are fraudulent. I had to call the credit union 6 times yesterday. Three of the 6 employees disconnected the call. One of the employees called me a name before she disconnected the call. There was no notification sent to me questioning the transactions. My card was not blocked. No steps were taken to prevent any more funds from being withdrawn from my account. The scam did not stop until my account was drained. Now I must wait for an investigation to be completed before my funds are replaced.

      Business Response

      Date: 09/28/2022

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    State Employees Credit Union is NOT a BBB Accredited Business.

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