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Business Profile

Ecommerce

Serner Company

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As many have we ordered product from this company and they take the money and ignore you after that. I was told my product shipped and it has not, there is no tracking information and they dont respond. They use a horrible 3rd party when you call. The company will take your money, not send the product and you cant talk to them. I want my money refunded.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a free standing air conditioner on line. The item was received but does not work. I have called the company multiple times and have a thread of numerous emails where they request photos and videos (which I have provided), but are not responding about providing a return shipping label or refunding me.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone screen repair kit. The kit I received, states in the instructions that is was for Auto Windshield only. I called and was told I would get a call back in 24 hours but did not receive any call. I called again today and again did not get communication as top when I would get what I ordered or my money back.

  • Initial Complaint

    Date:04/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Two Strobe Christmas lights, they were to be just colors of lights to shine on the house, when I received the lights, they were of season characters, snowmen ect not at all what I ordered. within 5 days of receiving them I emailed the company, copy attached, and received an automatic reply they would look into it and would get back to me. Not hearing from them I followed up again on 2/24 and received another automatic reply, still not hearing from them I called and sent a follow up email 3/2 and received reply 3/24 they cant help as there is a 30 day warranty. I sent emails supporting my original email, after several emails back and forth they now say they sent me an email on 12/5, I never receieved an email on 12/5 and why after 6 emails do they now say and email was sent 12/5 and cant prove same. Still the fact remains, I complied asking for replacement w/in 5 days and they are failing to stand behind their product and service.

Serner Company is NOT a BBB Accredited Business.

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