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Business Profile

Ecommerce

Serner Company

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.13

Average of 32 Customer Reviews

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Review Details

  • Kulsum G

    Date: 01/21/2024

    My son had a severe toe infection. We needed to soak 3 times a day for 20 minutes each time. Sticking his toe in a Tupperware container with hottish water was not working out. Purchase this because it heats up and stays hot. We added Epsom salt and hydrogen peroxide to it. We have been using it for a few weeks now and it has been used at one point for 4 1/2 hours in one sitting trying to soak off his gauze. The bubbles are nice, though a bit noisy. I don't know if the red light is actually legit, or not, but it's a nice effect at night :) Anyway, we love this thing and have been very thankful for it.

  • Jhone F

    Date: 01/15/2024

    I ordered this as a Christmas present and at first was really concerned with how light the box was that it came in. However, my daughter was not dissapointed in this foot spa! It was very lightweight but was not flimsy like I was worried it *** be. The heating function takes a little while to warm the water but once it does it keeps its temperature really well and can be adjusted to get pretty hot. The bubble function is not like a roaring amount of bubbles but it is a nice relaxing touch. So far there has been no issues regarding build up from soaks added to the water, but she does give it a rinse after use so that *** help.

  • Richard

    Date: 01/13/2024

    This is a must have for camping or even in your backyard. It easily sets up between 2 trees so make sure your campsite has trees so you can set it up. Alternatively it will fit on a Hammock stand if you opt to buy one for it so you can use it anywhere without a tree. Amazing price and it comes with everything you need to setup and be comfortable

  • John J

    Date: 01/02/2024

    John J

    Date: 01/02/2024

    Scam website selling fake products then making unauthorized charges to your card once they have your card number.

    Serner Company

    Date: 01/18/2024

    Hi ****, 

    We apologize for the poor service you received from our customer support team. We are making the necessary changes so that your experience will not be repeated. We would also like to let you know that we processed the refund for your purchase on January 3rd, as well as any additional charges you may have received as a result of our rewards program. Thank you for your patience!

  • William K

    Date: 12/30/2023

    I took it on a two night backpacking trip and it worked great, had to use the rain fly for night two and that also worked great. I stayed dry and everything was very easy to set up and take down. However, I actually took straps for my other regular hammock because they were longer and that worked better than the ones that come with it, I think I used one of each. Its amazing when you dont have to use the rain fly and you can look up at the sky through the net! I had a sleeping bag under me but that was all and I didnt get any bites through the hammock where my arms touched or anything either. Durable for the two days it was used, not sure on long term usage yet though. Really happy with this!

  • Elisaed G

    Date: 12/26/2023

    The little spots for seat belts are really convenient so I can still use it with car seats. My only mistake was accidentally ordering one that does not have a zipper for a split bench. But besides that it's perfect. And matches my tan upholstery great.

  • Renita L

    Date: 12/20/2023

    Renita L

    Date: 12/20/2023

    Placed order 11/28/23. Received 12/12/23. HD indoor WiFi security camera defective. Called several times at a number but no answer just recording saying all their reps are not available. So I email support & get a response to send a picture of item so they can notify their supplier of damage. I did. Entire day went by & no response. I get up next morning & see a pending $29.99 debit that I DID NOT AUTHORIZE but I called bank filed dispute and cancelled debit card. Scammers never prosper!! NEVER!! Then I finally receive an email stating sorry weve been experiencing a lot of emails (probably complaints) and we are sorry about your item. We will issue you a full refund. I probably wont receive it. Had to cancel my debit card. Its sickening that people does this to hard working people. Karma will get them!

    Serner Company

    Date: 01/18/2024

    Hi ******,

    We apologize for the poor service you received from our customer support team. We are making the necessary changes so that your experience will not be repeated. We would also like to let you know that we processed the refund for your purchase on December 22nd, as well as any additional charges you may have received as a result of our rewards program. Thank you for your patience!

  • Pitar M

    Date: 12/14/2023

    Quality craftsmanship hammock. Love the added bonus of mosquito netting. Easy to assemble. Light weight. Comfortable to lay in and sleep. Very durable and made to last. Perfect camping or hiking. Rolls up into small carry item. Priced very reasonable

  • BRIAN R

    Date: 11/23/2023

    Company is a scam. On the mobile checkout form the checkbox to join their $29.99 a month rewards program is located below the complete order button and below what would normally be the bottom of the page. You have to actively scroll farther to see it as there is a large amount of white space before you can even see it. Of course its checked by default, and after a 30 days you start getting charged monthly.

  • Scott O

    Date: 11/21/2023

    Their website is user-friendly and easy to navigate, and their shipping is fast and reliable. The customer service team is also top-notch, always ready to assist with any questions or concerns. I will definitely be a returning customer!

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