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Business Profile

Garbage Removal

GFL Environmental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see

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GFL Environmental has 456 locations, listed below.

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    Customer Complaints Summary

    • 1,290 total complaints in the last 3 years.
    • 191 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my $72.15 for services at my home. They are refusing to bring my two trash cans so I can begin service pick up. This conversation started 12.2.24. On 1.7.25 I paid the fees and after the payment was told I could not get my cans till 2.12.25.Please I need my trash cans. The trash is pilling up. Please help.

      Business Response

      Date: 01/15/2025

      Per our operations team, the customer's carts should have been delivered to the residence at this point.  If the customer has any additional questions or concerns, we will be happy to help.  

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for trash and recycling. They skip services on scheduled pickup and try to charge extra to come back to provide the services that are already paid for. This has happened multiple times and the only excuse I have ever been given was that there was a truck in the street. Every employee I have been in contact with has been either lazy or rude.

      Business Response

      Date: 01/13/2025

      I've located an account at the address provided but it's not matching up with the name provided on the complaint. Could we have the plaintiff verify the information once more so that we can be sure to assist them properly.

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my second complaint regarding this business. GFL is supposed to pick up my garbage and recycling on Mondays. For the past 5 weeks they have been picking up recycling only and not garbage. Each week we call to complain and each week they say its because of a car that is parked on the street and the driver cannot get to our home. The vehicle parked on the street is nowhere near our bins and their recycling driver has no problem providing us service. Nor does the post office, ******, ***, ***** or any other business that has a large truck. Today, I watched the driver come down our street and pick up the bins on the other side of the street. He then backed off of our street, spun the truck around and backed down our street to get the bins on my side. There are only 3 homes on my street and he picked up only 1 and then he drove off leaving mine and my next door neighbor untouched. When we call to tell them, they have suggested that we talk to the driver but he has ever called us and today we requested a call from a supervisor and they never called either. I pay $55.50 per quarter for this service that is not being done. I would like this business to honor their commitments.

      Business Response

      Date: 01/13/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is unlawful to charge interest for a late payment for a service which has not yet been provided. It is obvious from the invoice of pre-billed charges for up to and including March 2025, that if payment is not received by January 31st, interest will accrue at 2% per month on the full value of the invoice. However, it is unlawful to charge interest on a service which has not yet been performed, aka services in February and March.

      Business Response

      Date: 01/16/2025

      This is a Canadian complaint that has reached the US office. We have forwarded it to the **************** and someone would be reaching out with resolution

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/3/2025 - 1/4/2025 This is my 6th missed pickup.I checked my account online and it says Service C1 has been updated for Site with no additional information whatsoever.

      Business Response

      Date: 01/09/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for trash service and they have not came and got my trash at all since I got them. I have had to take my trash to the dump myself, borrow trucks, and my trash is piling up. I asked them what day was my trash day and they informed me it was Tuesdays. They haven't been there at all. I told them I wanted to cancel and they can come get their cans and the last of the trash. They refused to come and get the trash

      Business Response

      Date: 01/07/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 01/07/2025

       
      Complaint: 22761598

      I am rejecting this response because: They have yet to contact me at any point even after many calls and complaints

      Sincerely,

      ***** ******

      Business Response

      Date: 01/13/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is by far the worst trash company we have dealt with in the past ten years of living at this address. There is no guarantee your trash will even be picked up weekly. We have gone almost three weeks with our entire street calling before having our trash picked up. When you pay for a service, I expect for my trash to be picked up. Company claims they have no way to mass contact its customers, but sure knows how to put a bill in the mail. There is no schedule for pick up between recycling and trash and even if it was, they're never consistent. Something needs to be done with this because I'm tired of paying a company that cares so little about its customers. A $4.41 credit does not make up for the smell of trash lingering in our neighborhood FOR WEEKS. It is not just our street either. The parallel street Pine is not having its trash picked up either. My neighbor has renters on that street and theirs have not been picked up either.

      Business Response

      Date: 01/03/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gfl Environmental became the primary trash service in my area after buying a local company to merge with in the area. This marked the end of even mediocre trash removal service. After 6 months of watching my neighbors trash be picked up and the truck speeding away from my house.(never even got a trash can) my neighbors get the same exact service from the same exact company all the while i was being charged for said service and couldn't talk to anyone who could help.

      Business Response

      Date: 01/09/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wasn't even notified my garbage rates and gas surcharge was increased. They have incredibly poor customer service when I called to talk about the matter.I want a supervisor to email me

      Business Response

      Date: 12/30/2024

      We are sorry to hear about the customer's experience and would be happy to look into it for an alternate solution.  At this time, the customer has not provided enough information to locate any account for further investigation.  The customer will need to provide a service address or an account number.  Once we have that information, we can properly assist the customer. 

      Customer Answer

      Date: 12/31/2024

       
      Complaint: 22735120

      I am rejecting this response because: I do have an account # *********. I am on a fixed income and it would be helpful if rates do go up I am notified so I can make new budget

      Sincerely,

      ***** *****

      Business Response

      Date: 01/06/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been doing business with *** for about 4 years. They provided backyard residential waste removal for me weekly. After the hurricane hit in September, their service was unpredictable. They only came two times to my house in October and one time in November. When I called to find out why they had not picked up my trash the second Monday in November, the person who answered the phone stated that the drivers notes said that my can was full of wet leaves. I do not have a can, much less with wet leaves. They were not interested in listening to my story, they just insisted that I get a trash can. The guy stated that he would put me in as a missed pickup and that they would be by to get my trash on Wednesday then bring me a can on Friday. They did not show up either day. My daughter called and canceled the service and was told that I would receive a refund. On the next Monday, GFL showed up to service the trash. I had already hired another company. ***'s drivers told me that they did not report heavy leaves in a trash can and apologized. I then assumed that they would be servicing me again, so I called off a trash pick up from the other company. The following Monday, GFL did not show up again. My daughter called the corporate office and the lady told her that they did not show up because I had canceled the service. My daughter inquired as to where my refund was and she was told that it is "in the mail". It is now December 18th and I have not received my money. They were paid in advance for November, December and January and I have received nothing.

      Business Response

      Date: 12/20/2024

      The customer's refund request has been approved and sent to ****** for processing.  Please allow time for the refund to reach the customer, as it will arrive in the form of a paper check via physical mail.  If the customer has any additional questions, we will be happy to help. 

    GFL Environmental is NOT a BBB Accredited Business.

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