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Business Profile

Garbage Removal

GFL Environmental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Reviews

This profile includes reviews for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see

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GFL Environmental has 456 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 795 Customer Reviews

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    Review Details

    • Mandy/John R.

      Date: 07/25/2022

      Mandy/John R.

      Date: 07/25/2022

      Last week, I moved to ****** County. I signed up for trash service payed and everything. I have called and called and no one ever answers the phone. I haven’t got my trash collection bins yet. I paid and everything. Where are they? I see the truck come I never see the bins! Can someone please get me my trash bins?

      GFL Environmental

      Date: 07/27/2022

      ********** *******,



      Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We would like to have an opportunity to learn more about your situation and address your concerns. Please send us a message to [email protected] with your name, address, and issue so we can assist you further. Thank you.

    • Doug M

      Date: 07/25/2022

      Doug M

      Date: 07/25/2022

      We have been outrageously overcharged at our ************ Virginia address. We have tried to contact GFL many times via their answering service, phone number(s) and email without answers to the problem, getting just more phone numbers that route you back to the same…can’t help you, try this number.
      If I could give less than 1 star I would.
      In resolution….
      1. I want the correct charge with refunds due back me
      2. I want a phone number that I can call to talk to someone who can correct billing/ service.
      3. I want the consideration and attention that was given when we originally signed on with what was then called ****** ****e-that was part of the reason we signed with them.

      GFL Environmental

      Date: 07/27/2022

      **** *,



      Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We would like to have an opportunity to learn more about your situation and address your concerns. Please send us a message to [email protected] with your name, address, and issue so we can assist you further. Thank you.

    • Michele N.

      Date: 07/25/2022

      Michele N.

      Date: 07/25/2022

      GFL has had trash pickup issues in my community since 4th of July 2022 weekend. Here it is July 25th & trash still sits piling up in this heatwave.
      It’s a major issue throughout the ************** VA area & is now becoming a health concern. Representatives for ******** county & others have been contacted. Reviews for GFL are terrible- this literally
      “Stinks”.

      GFL Environmental

      Date: 07/27/2022

      ******* ********,



      Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We would like to have an opportunity to learn more about your situation and address your concerns. Please send us a message to [email protected] with your name, address, and issue so we can assist you further. Thank you.

    • Mohammed R

      Date: 07/24/2022

      Mohammed R

      Date: 07/24/2022

      I made a payment that was missed and they still haven’t picked up my trash. I called & after an hour wait spoke to an answering service who said that someone would call me back in 2-3 days, it’s been a week & no reply. I went online & sent a msg to their “24/7” Customer Support regarding my missed pick up. I got a reply that someone would be getting in touch with me soon. It’s been a couple of hours & I haven’t got a reply again. So much for “24/7” Customer Support. I want to change company but they have taken over that company too. Now I have to look for another company that is not in my area. Don’t know if any other company will service my area. I would like a refund. Very disappointed. Looks like all trash companies do the same thing they service the area for some time & the quietly walk away without informing the customers. Just leave them hanging. Someone needs to address this issue.

      GFL Environmental

      Date: 07/27/2022

      ******** ******,



      Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We would like to have an opportunity to learn more about your situation and address your concerns. Please send us a message to [email protected] with your name, address, and issue so we can assist you further. Thank you.

    • Kathy R

      Date: 07/23/2022

      Kathy R

      Date: 07/23/2022

      This company is the worst! I signed up and 3 weeks later they still haven’t pick up my trash. I contacted them and was told they would be out the following Friday but never came. I now have a trash can full with trash and maggots and worms. I’ve contacted another trash company.,I will be letting gfl know to come pick up the can or If they don’t I’ll also contact my local deputy to see what I can do legally to get it off my property. Doesn’t deserve any stars!!!!

      GFL Environmental

      Date: 07/27/2022

      ***** *******,



      Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We would like to have an opportunity to learn more about your situation and address your concerns. Please send us a message to [email protected] with your name, address, and issue so we can assist you further. Thank you.

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