Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** placed 7/12/2023 for 2 AR15 upper assemblies in 350 Legend caliber. ***** tracking number was received the following day (************). Package was received 7/17/2023 with ONLY ONE upper assembly. Customer service rep at BCA stated that he would check the order and reply via email that day. Numerous days later I have received no email, no product and no one answers the phone at BCA.

  

  Business Response

  Date: 07/26/2023

  Thank you for reaching out to us. 

  After further review, our system shows the missing item was shipped on 07/21/2023.

  The package is currently in transit scheduled to arrive on 07/26/2023 by end of business day today. 

  An email with the tracking information was sent along for your records. Should you need any further assistance please feel free to reach out to us directly. 

  Your ticket number 1662104.

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23 I ordered a 223 upper from bear creek. On date 6/27/23 I received a order from bear creek but it was not what I ordered, I received a 22 mag upper. I call customer service they issue a return tag Number *********. I send it back waited my 14 plus days then tried to call them. Since that time bear creek will not return and email I have sent, or phone message I have left. there customer service is a joke you leave a message which is never returned, and email is automated. I have been a customer of bear ******************** for years, all I want is to get is what I paid for. Now a month plus into this purchase I have nothing. I sent the wrong upper back and never received my upper or even a return call are email. I would have to warn everyone I thought this was a simple problem to solve I sent back the wrong upper and they send me what I purchased, but I guess I was wrong I thought I was dealing with a company I could trust, I would say after a month of email and calls with no answers or help I could not recommend this company to anyone. I have the information of what i ordered and what I received even took pitchers of the upper before I sent it back. that does little to help when you can not get customer service to contact you.

  

  Business Response

  Date: 07/26/2023

  Good Morning,
  Thank you for reaching out to us at Bear Creek Arsenal.
  After further review, our system shows the return was received to our docks on 06/21/2023. Typically we receive a pallet with a variety of items associated for us and we must go through a process for receiving one unit at a time. The item was received into our system for warranty disposition on 07/21/2023.
  Please be advised that you will receive an e-mail letting you know your replacement is being shipped back out to you.  This is automatically generated from our internal systems, and you will be notified immediately.
  Please watch out for the follow up e-mails to stay abreast of your warranty claim.  Should you need any further assistance please feel free to reach out to us directly. Your ticket number 1627030.
  We appreciate you allowing us to resolve this matter for you.

  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order nearly a month ago. I have attempted to contact the company literally every day via phone call, and emails. Absolutely no responses, no calls answered nor returned. No shipments shipped. No actual way to contact anyone that legitimately works, so in essence they have stolen money supposed to be for the purchase of goods.

  

  Business Response

  Date: 07/19/2023

  
  Thank you for reaching out to us at Bear Creek Arsenal.
  After further review, our system shows the order was placed 06/30/2023. Our standard processing times are between **** business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.

  As per your request, we have initiated the process request for a refund, and this was sent to the accounting department for approval. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  *Any
  Thank you for your patience and excited to get this resolved for you as quickly as we can.

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #********** on 6/21/2023 which consisted of 2 uppers in 556 caliber. BCA' sent me a ***** shipping notification on 6/28/2023 that the package was shipped. It left ************** and travelled to GA and then sent notification that the shipping label was incorrect and was sent back to **************. I received another notification on 7/05/2023 that the label was corrected but has not moved from ************** since that date. I have tried calling their customers service every other day over the last 2 weeks to see what the problem is with shipping it out but no one will answer the phone or return messages left on their answering device. They will not respond to email inquiries either. There has been no contact with this company besides a survey solicitation asking how I liked the order I haven't received. They also send me emails daily asking me to buy more products which I probably would if they would ship me what I already have purchased.

  

  Business Response

  Date: 07/26/2023

  Thank you for reaching out to us. 

  After further review, our system shows your order was shipped on 06/28/2023. Delivered on 06/30/2023.

  We do apologize that you have not received your package/s. Im going to forward your information to our shipping claims representative.
  
  
  Our team (***************************************) will send you the claim details within 24hrs of submission. Further information will be communicated by the shipping claims team, we look forward to getting this resolved as soon as possible.
  

  Should you need any further assistance please feel free to reach out to us directly. Your ticket number 1650144.
  
  Thank you for your patience. We look forward to further assisting you.

  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/26/2023

  Two orders were placed, with each on separate days. One order was received, the second order is the one in question and is referenced in the previously provided information. 

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20341519
  
  I am rejecting this response because: 2 orders were placed with each on separate consecutive days. One was received and the other is the one that never arrived. Please check your records and you will see this fact as it shows in my account history. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/26/2023

  Thank you for reaching out to us. 

  Please be feel free to reply to the email you received regarding tracking information pertaining to both orders placed in our system. Your ticket number 1670518.

  Our system shows both orders have shipped. However, there seems to be confusion with the information you provided verses the tracking information in our system. 

  Looking forward to further assisting you in this matter. 

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

   

  

  Business Response

  Date: 07/28/2023

  Good Morning, 

  Thank you for reaching out to us. The order ********** was placed on 06/28/2023.

  Shows the shipping label was created, however we see no movement on the label created. 

  Please be advised, we have reached out to the appropriate parties to have the order reshipped. 

  Once shipped you will receive an email notification with the tracking information associated to your order. 

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

   

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on June 8th 2023 I placed an order with Bear Creek Arsenal (Order #: **********) for a complete upper PN:9194N-UA308RMW20110SSMFFUR15MSR and I paid for it by financing it through Credova ACCT #: ********** for $369.99 and have already paid this amount off with credit union on June 22, 2023. The product was delivered damaged on 6/16/23 Tracking #: ************ so I contacted BCA and arranged a replacement under their RMA return label ********* I shipped the return on June 19th 2023 and it was delivered on June 27th 2023 Tracking #: ***************. BCA confirmed the shipment had gotten there and one customer service rep had stated the replacement would be sent out the same day the return had got there. I heard nothing so I called with no response back multiple times I then emailed finally hearing back a couple days past saying the process would take 3-4 business days to check into their system and ship a new item. I hear nothing back for another week Im not getting through to anyone by calling I leave voicemails and no one calls back emails go over their heads with no reply until eventually finally someone responds back in email saying itll take **** business days and it has already exceeded that time during the email. I tell them I just want my money back but no one will answer any calls now or emails. I want my money back this company has ignored me for almost a month and keeps giving me the cold shoulder. If no resolution Ill have to go to small claims court. Thank you please feel free to call or email me.

  

  Business Response

  Date: 07/26/2023

  Thank you for reaching out to us. 

  After further review, our system shows the damaged item was returned on 06/27/2023.

  Please be advised, we have initiated the process request for a refund, and this was sent to the accounting department for approval. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  

  As of 07/26/2023 a customer service representative has reached out to you to obtain updated credit card information to complete the refund on our end. Should you need any further assistance please feel free to reach out to us directly.

  Your ticket number 1619278.

  
  Thank you,

  BCA Customer Support

  **************

  ****************************************

   

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a firearm upper received it first time out using it at the range first fire jams loading second round and discharging first round cartridge also have a broken firing pin on an ***** Lower chambered in ****** off this order to create more is what jams every single time you fire it and bends rounds as it jams

  

  Business Response

  Date: 07/18/2023

  Thank you for reaching out to us. 

  After further review, our systems shows we received an email from you on 07/18/2023 regarding your particular concerns. 

  A customer service representative was able to respond to the email with the *** (prepaid label) needed for the return on 07/18/2023.

  Once we have received the return we will be happy to assist you through our warranty process. 

  Should you need any further assistance please feel free to reach back out to us directly. Your ticket number 1640870.

  Thank you, 
  BCA Customer Support

  ****************************************************************

  **************

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You sent the wrong upper!! Order #**********. 975N-UASCH223WCHB1618PF-12M3 is what I ordered. This is what you sent 915N-UASCH223WCM41618P-15M3 . You have just cost me a predator ****! You need to make this right ASAP!

  

  Business Response

  Date: 07/26/2023

  Thank you for reaching out to us. 

  After further review, our system shows this case was resolved on 07/18/2023. The incorrect item sent was accepted. 

  A in-store credit for the inconveniences of the incorrect item sent was also issued. 

   

  Should you need any further assistance please do not hesitate to reach back out to us directly. Ticket number 1659673.

   

  Thank you, 

  BCA Customer Support 

  **************

  ****************************************

   

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact BCA customer service for 3 days now and seems no one is working. I havent gotten a response to my emails either. I am trying to get a DEFECTIVE 9mm upper replace ****** warranty that I purchased barely a month ago and it broke on my first time firing it. I feel as tho BCA is intentionally neglecting my problems and I do not appreciate it. I am genuinely trying not to move forward with legal action. But I am being left with very little choice

  

  Business Response

  Date: 07/18/2023

  Thank you for reaching out to us. 

  After further review, our system shows we received an email regarding your particular concerns on 07/15/2023.

  A customer service representative was able to reach to out via email with the *** needed for the return on 07/18/2023.

  ************* to us, we will be happy to assist you through our warranty process. 

  Should you need any further assistance please feel free to reach back out to us directly. Your ticket number 1655208.

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

   

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .17 HMR upper. #*******-2000999005 purchased 06/09/2023 $225.14 I purchased a .17HMR upper upon testing the upper the extractor blew out when the upper malfunction. The ammo blew out from ******* well and blew out the magazine. I called over 2 weeks ago and the customer service put an order in for the bolt extractor. I don't want to return the product, I just need the bolt extractor. If I have to purchase the product, I don't mind paying for it. Please send me the extractor @ ******************************************************************* I would appreciate a simple respond Regards,PissedConsumer

  

  Business Response

  Date: 07/18/2023

  Thank you for reaching out to us. 

  After further review, our system shows the order for the replacement parts was entered into our system. 

  Please be advised, The collections from our shipping company typically collect our orders around 5-8 business days, our system will then send out the tracking number for the shipment.
  Please do not hesitate to reach back out if there are any other discrepancies. Your ticket number 1647150

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/18/23 I placed an order for an 18 inch 223 Wylde upper, order number-**********. Company website states to allow at least 14 business days for orders to be filled before contacting customer service. It has been more than the time requested by the company. Have tried to call the customer service department multiple times with no answer and no response to voicemails left.

  

  Business Response

  Date: 07/17/2023

  Good Afternoon, 

  Thank you for reaching out to us. After further review our system shows your order was shipped on 06/27/2023.

  The tracking information sent to the email address on file shows delivered on 07/05/2023.

  Please be advised, we have reached out to our shipping claims representative to look into your particular concerns. 

  Should you need any further assistance please feel free to reach out to us directly. Your ticket number # *******.

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20332866
  
  I am rejecting this response because:
  I received nothing stating that my item had been shipped, and certainly didnt receive it.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/18/2023

  We do apologize that you have not received your package/s. Im going to forward your information to our shipping claims representative.
  
  
  Our team (***************************************) will send you the claim details within 24hrs of submission. Further information will be communicated by the shipping claims team, we look forward to getting this resolved as soon as possible.
  
  
  Thank you for your patience. We look forward to further assisting you. Should you need any further assistance please feel free to reach out to us directly. Your ticket number 1638606.

  Thank you, 

  BCA Customer Support

  **************

  ****************************************