Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a complete upper and 3 magazines. I did receive a tracking number and although it was slow to process subsequently received the upper. However no magazines. I received no separate shipping information to suggest that they were sent separately and after several days of calls and attempts to reach customer service I've yet to receive any response.

  

  Business Response

  Date: 07/14/2023

  Good Afternoon!
  Thank you for reaching out to us at Bear Creek Arsenal.
  Please be advised the magazines are out of stock. We apologize for any inconvenience caused, we have initiated the process request for a refund, and this was sent to the accounting department for approval. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  Should you need any further assistance please feel free to reach back out to us directly. Your ticket number 1652621
  Thank you for your patience and excited to get this resolved for you as quickly as we can.
  
  BCA Customer Support

  **************

  ****************************************

   

  
  

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However if I don't receive the correspondence or refund from the business I will have to request legal action.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a complete upper receiver from them on June 22th and ordered number ********** I haven't received a single email back or phone call. The upper I ordered was in-stock at the time of order and it is not. Sent probably 3 emails to them and called 6 times.I guess customer service is on vacation, because still no response. This company is a joke.I've gotten ahold of my credit card company and I'm disputing the charge on my card. Freaking sad to spend money with a company and never get any kinda of answer.

  

  Business Response

  Date: 07/13/2023

  Thank you for reaching out to us. 

  After further review, our system shows your email was received on 07/10/2023.

  A customer service representative replied to the email received the same business day. (please see email below.)

  Please be advised, Our standard processing times are between **** business days to process any new order. 

  Once the item has been shipped you will be sent an email notification with the tracking information associated with the shipment. 

  Should you need any further assistance please feel free to reach back out to us directly. Your ticket 1644986.

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

  
  
  From
  ******************;****************************************>
  
  To
  "***************************"<**********************>

  Good Afternoon!
  Thank you for reaching out to us at Bear Creek Arsenal.
  Our standard processing times are between **** business days to process any new order. Due to the high influx of orders we have received there may be some delays. We do apologize. 
  
  
  
  10 Jul 04:26 PM ( responded in 4 hours )
  
  
  From
  i<****************************************>
  
  To
  "***************************"<*********************>
  
  According to our system, we have not shipped the unit out, but it is in the process of being packaged and ready for shipping, you should receive an email in the next couple of days with the tracking number.
  If you have any additional questions or concerns, please do not hesitate to contact us.
  
  

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20315563
  
  I am rejecting this response because:

  I would like a customer service representative to call me. You have my information. I still would like my order canceled. If not, my credit card company is still having the charge disputed.
  
  Sincerely,
  
  ************************************ great

  

  Business Response

  Date: 07/14/2023

  Thank you for reaching back out to us. 

  Please be advised, a representative has tried to reach out to you as per your request on 07/13/2023. Unfortunately we were not able to reach you.

  An email was sent in attempt to contact you as well. We have not heard back from you at this time. 
  

  When time allows please feel free to reply back to the email so that we may further assist you. Your ticket number 1644986.

  Looking forward to your reply. 

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an error on my order, as shipping address did not show at time of order and only saw the error after it was placed.I emailed them 5 time called them 7 times, on a shipping address error on the order, a young lady said they would fix it, the did not, 3 more phone called a 2 email no replies,.if they can't fix an order before it goes out the door, do you think they make a good product or will fix an issue on you gun parts?

  

  Business Response

  Date: 07/13/2023

  Thank you for reaching out to us. 

  After further review, our system shows an email was sent regarding your order change request on 07/12/2023.

  Once we receive an order and the payment is made, we cannot edit, modify, or cancel it. We can view the order, but it will not allow us to make changes to the order.
  
  Please be advised, we were not able to capture your order for the change request. 
  
  
  We were able to recall the package to correct the shipping information that was entered during the time of checkout. ************* to us we will ship out to the desired location. 
  
  Should you have any other questions or concerns please feel free to reach back out to us directly. Your ticket number 1642340.
  
  Thank you, 
  BCA Customer Support

  **************

  ****************************************

  
  
  

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a store credit of $87.98 after returning a defective glock barrel. So I used it to purchase 2 boxes of American Eagle 9mm and 1 box of Sig ***** 9mm ammunition. The order number was **********. I had to pay an additional amount around $36 for this order because they would not refund my money for the defective glock barrel. I received the order on June 26 2023 and immediately notifed BCA customer service that they sent two boxes of Federal American Eagle **** instead or Federal American Eagle 9mm that I had ordered. I don't have anything that uses **** ammo. They emailed me a return authorization and a return label for Fed Ex. I repackaged the wrong two boxes of **** attached the label and shipped it back. It was signed for at BCA returns **** by a person named ******* on June 30 2023. Since then I have heard nothing from this company. They do not answer the phone and their tickets they generate if you email or call are a complete joke. Nothing happens and no one communicates by any means. They say in their information that they go the extra mile to help customers with their orders. If they sent the wrong product then one would think a business would correct that without any delay. I want my two boxes of Federal American Eagle 9mm ammo sent out immediately.

  

  Business Response

  Date: 07/12/2023

  
  Thank you for reaching out to us at Bear Creek Arsenal.
  Currently we do not have the item you shipped to ** within our system. However we typically receive a pallet with a variety of items associated for us and we must go through a process for receiving one unit at a time. This process may take 5-8 business days to be completed. 
  Please be advised that you will receive an e-mail letting you know your item has been received into our system. This is automatically generated from our internal systems, and you will be notified immediately.
  Once this has happened, we will start processing your item for the in-store credit/refund/repair/replacement at that time. Please watch out for the follow up e-mails to stay abreast of your warranty claim.  
  We appreciate you allowing us to resolve this matter for you.
  

   

  BCA Customer Support

  **************

  ****************************************

   

  
  

  Customer Answer

  Date: 07/28/2023

  Hello. Today 7/28/2023 after waiting a month to ship the wrong **** ammo back to BCR and then waiting over 2 weeks for their very slow warranty **** to accept the shipment, and then for them to ship me the 2 boxes of Federal American Eagle 9mm 115 grain 50 rounds each, I received one box of ****** 9mm 124 grain 20 rounds. I paid $38 per box for the Federal American Eagle 9mm I ordered plus shipping which is over $72 and this one box of ****** 9mm is only worth $22. In other words the owe me at least $50. I want this straigtened out quickly and I would think the *** of this company would be interested in making things right. I want them to send me a label for return shipping addressed to the *** or chief manager and I want him/her to personally see that the correct two boxes of Federal American Eagle 9mm 115 grain 50 rounds each box, is sent to me quickly and surely. 

  Customer Answer

  Date: 07/28/2023

  The company has not responded or taken action in good faith in response to my complaint, They once again sent me the wrong product that is not what I ordered and is much less in cost, technically I am out $50 plus shipping at least. 

  I don't think you should have closed this complaint without clear and correct action my this company to take corrective action.  I sent the additional information and request you reopen the complaint please.  

   

  Thank you. 

   

  **********************;

  

  Business Response

  Date: 07/28/2023

  Good Afternoon,

  Thank you for reaching out to us. 

   

  Please be advised, the correct ammo was staged to ship by end of business day today. 

  The tracking information was sent to the email address on file. 

  Should you need any further assistance please feel free to reach back out to us directly. Your ticket number 1642478.

  We do apologize for any inconveniences this may have/has caused. 

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

   

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a DEALER for bear creek and reading the reviews they treat us just like their customers. Have called for 2 weeks with no return phone call! Place3d an order and they have yet to ship it and do not bother stealing our money or returning our call!

  

  Business Response

  Date: 07/13/2023

  Thank you for reaching out to us at Bear Creek Arsenal.
  Our standard processing times are between **** business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized. Please also be advised we are running slightly behind schedule with shipments. We do apologize. Please be advised, your order shows staged to ship by the end of business day today. 
  
  If you have any additional questions or concerns, please do not hesitate to contact us directly. Your ticket number 1649553.

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************.

   

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Originally purchased a 12.7x42 upper from BCA on 6/13/2023.- 6/21/2023 Package Received With Wrong Parts Installed Making My Purchase Inoperable - 6/22/2023 Emailed BCA Support About Issue With Order - 6/23/2023 BCA Responds With RMA **************** Immediately Ship Back To BCA - 6/27/2023 Item Delivered Back To BCA @ 10:54a ********** Signed For By: ****************** - 6/30/2023 At This Point I Have Heard Nothing From BCA So I Requested An Update - 6/30/2023 BCA Responds And Claims That They Do Not Have It In Their System Yet. I Responded With Screenshot Proof Confirming Its Delivery On Site - 7/6/2023 I Request Another Update As To The Status Of My Order - 7/6/2023 BCA Confirms Package Is On Site But Still Not In System Today - 7/11/2023 Ive Requested Refund As My Overall Experience With BCA Has Been Worse Than Sub Par. I Have Expressed That I Wanted A Refund Early On And Have Yet To Receive A Actual Timeline As To Where My Refund Is.

  

  Business Response

  Date: 07/11/2023

  Thank you for reaching out to us at Bear Creek Arsenal.
  After further review, currently we do not have the item you shipped to us within our system however we typically receive a pallet with a variety of items associated for us and we must go through a process for receiving one unit at a time.
  Please be advised that you will receive an e-mail letting you know your item has been received into our system. This is automatically generated from our internal systems, and you will be notified immediately.
  Once this has happened, we will start processing your item for the in-store credit/refund/repair/replacement at that time. Please watch out for the follow up e-mails to stay abreast of your warranty claim.  

  Please also be advised, a customer service representative was able to assist you regarding the status of the refund on 07/11/2023. Your ticket number.

  As per your request, on 04/11/2023 we have initiated the process request for a refund, and this was sent to the accounting department for approval. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  Should you need any further assistance please feel free to reach back out to us directly. 

  We appreciate you allowing us to resolve this matter for you.

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New **** will not function no customer service what so ever ,called over 60 times can't get anyone to talk to ! Money back of fix their problems

  

  Business Response

  Date: 07/13/2023

  Thank you for reaching out to us. 

  After further review, our system shows a prepaid label to have the item returned was created on 07/13/2023.

  Once received we will be happy to address your particular concerns through our warranty process. 

  Should you need any further assistance please feel free to reach out to us directly. Your ticket number 1640337.

   

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

   

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered **-22 right side charging system & two magazines, order came about 6-6-2023. buffer parts not in box making stuff useless 6-7-23 they said they will send ************* when shipped. emailed ****-23 said ticket will be created **** & said email will be sent when shipped. 6-29-23 emailed again said another ticket will be created, 7-5-2023 still nothing. ordered missing parts from midway gun parts vendor. & assembled now i am out 61 dollars because of there bad dealings. i would like them to send parts they shorted me soon. they seem to have a very bad rating, they dont answer phone calls, only way to get response is by email. nothing but promises but no delivery

  

  Business Response

  Date: 07/06/2023

  Thank you for reaching out to us. 

  After further review, our system shows the missing parts were staged to ship out by end of business day today. (07/06/2023)

  An email with the tracking information was sent to the email address on file. 

  Should you have any other questions please feel to reach out to us directly. Your ticket number 1618241.

   

  Thank you, 

  BCA customer Support

  **************

  ****************************************

   

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bear Creek Arsenal sent out an email with a promotion of a free knife with the purchase of an AR upper. We purchased an upper but did not receive the promotional knife as stated. When contacting customer service, we were given the runaround. After several emails, we were told that we did not purchase the correct upper and that only 2 uppers qualified for the promotion. When the numbers from the promotion (992N or 908N) were put into the search on their website, 6 uppers were available for purchase, not 2. We purchased one and they are not fulfilling their promotion as advertised.

  

  Business Response

  Date: 07/05/2023

  Thank you for reaching out to us. 

  After further review, our system shows the free gift was limited/offered with two different complete upper assemblies.  As per the screenshot provided in the email, we received from you through customer service. 

   

  Please be advised, the free gift would have been auto applied to the order at the time of check out if the item purchased was eligible for the free gift. 

  Should you need further assistance please feel free to reach back out to us. 

  Your ticket 1579059

  Thank you, 

  BCA Customer Support

  **************

  ****************************************

   

   

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20270543
  
  I am rejecting this response because:

  When I put the two codes into the search engine on your website, 6 uppers were made available for purchase, not two. I purchased one of the 6 that were available when the codes were entered. This is a bait and switch offering. How am I supposed to know that it would have been automatically added to my cart. The promotion does not state that. Your promotion was vague and misleading which led to a purchase I would not have made.

  Because I did purchased an upper that came up when the two numbers on the promotion were entered, I should be entitled to a free knife as the promotion states.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/11/2023

  Good Afternoon, 

  
  Thank you for reaching out to us. 

  After further review, our system shows the promotional item was offered for sku/part number specific items only beginning 04/14/2023 and ending on 04/17/2023.  The sku numbers eligible were numbers 992N and 908N. (as per the email received. Screenshot attached.)

  Your order was placed on 04/16/2023. The item you ordered sku number was 527N-UASCH350LCM416116P-15M3 Unfortunately, was not included in the promotion. Please be advised, no code is necessary once you have purchased the eligible item the free gift would automatically applied to your order at the time of checkout. 

  Thank you, 
  BCA Customer Support

  **************

  ****************************************

   

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20270543
  
  I am rejecting this response because:

  None of that information is listed in the promotion-it simply states to order an AR upper-no specific code UPC code was given on the promotion. The only codes listed were entered into your companies search bar and several purchase options were made available. NOT JUST 2 AR uppers. I purchased the upper as advertised. If you fail to fulfill your end of the promotion, this is false advertising and/or bait and switch. Please send the free knife as advertised as I did purchase the item as advertised on your promotion. 

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a mistake and ordered wrong upper, called customer service the next day to change the order and they said it cannot be changed so I asked to cancel the order and they told me it couldnt be canceled, I would have to wait until it was delivered and send it back and wait for a refund and order it again, Ive waited a week already and it hasnt been processed yet. Theres no reason why this order cant be adjusted or canceled, this is a complete absence of customer service Order #**********

  

  Business Response

  Date: 06/19/2023

  Thank you for reaching out to us at Bear Creek Arsenal.
  Once we receive an order and the payment is made, we cannot edit, modify, or cancel it. We can view the order, but it will not allow us to make changes to the order. 

  Please be advised your order has been canceled as per your request. Your ticket number *******. We have initiated the process request for a refund, and this was sent to the accounting department for approval. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  
  
  Thank you for your patience and excited to get this resolved for you as quickly as we can.

   

   

  Thank you, 

  BCA Customer Support

  **************

  ****************************************