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Customer Review Ratings
Average of 70 Customer Reviews
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Review fromJoey H
Date: 01/03/2023
1 starReturned a barrel almost a month ago, recieved email stating they received it, tried emailing them about what I was wanting to do, no response, still won't answer phone after numerous calls. Fed up atnthis point, rather have a refund and take business elsewhere.Review fromSTEVEN C.
Date: 12/30/2022
1 starSTEVEN C.
Date: 12/30/2022
Ordered an in stock item...
Was still processing over a week...
Emailed customer service because their phone service is a joke...
Guy emailed back saying it can't ship because there's missing parts... And I ordered a back ordered piece.... No it was in stock I asked can I just get something similar in stock item and have it ship... He said no all stock items still need parts to ship ????.... When you stock an item it should be ready to ship ??????
I've ordered so many items from them.... I will no longer order or recommend them to others... And I'm huge into the AR community!
Bear Creek Arsenal, LLC
Date: 01/04/2023
Thank you for reaching out to us.
After further review, our system shows your purchase was placed on backorder status.
A request for refund was received on 12/29/2022.
The refund was submitted on 12/29/2022 and completed on 01/02/2023.
Please be advised, this process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
Should you have any other questions please feel free to reach out to us directly.
Thank you,
BCA Customer Support
**************Review fromJacob M
Date: 12/26/2022
1 starJacob M
Date: 12/26/2022
Send wrong and incomplete parts. Do not answer phone calls. Extremely slow to reply to emails.
Extremely disappointed in the customer service if I could give zero stars I would.Bear Creek Arsenal, LLC
Date: 12/30/2022
Thank you for reaching out to us.
After further review, our system shows a customer service representative assisted you via email as well as chat regarding the return on 12/27/2022.
Please be advised, once we have received the returned item into our system a refund request will be initiated. This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
Should you need any further assistance please do not hesitate to reach out to us directly via your ticket number *******.
Thank you,
BCA Customer Support
**************Review fromRoy R
Date: 12/14/2022
1 starRoy R
Date: 12/14/2022
Ordered a complete rifle and a magazine on November23and cannot get a response from their customer service department which in my opinion is non existent. I have made at least a dozen calls and 90%of the time voicemail which they don't respond to. One Star
*** *.Bear Creek Arsenal, LLC
Date: 12/30/2022
Thank you for reaching out to us.
After further review, our system shows you were assisted by a customer service representative via email on 12/19/2022.
The email relayed that your order shipped from our facility on 12/16/2022. Delivered on 12/20/2022.
Should you need further assistance please feel free to reach back out to us via email. Your ticket number *******.
Thank you,
BCA Customer Support
************** ************************************Review fromCURTIS B
Date: 12/13/2022
1 starCURTIS B
Date: 12/13/2022
Ordered an upper and received it Sunday DEC 4th 2022. I inpected and found the unit put together wrong and not functionable. This is the 5th upper I have purchased , never had a problem. I filled out the customer request form on the web site Sunday night. Did not hear from anyone so I called at 2pm Monday the 5th. Left a voice mail. Wednesday the 7th I called again and left a voice mail. Thursday the 8th I receive an email survey from BCA. Well I called like I see it was not friendly to them at all. The following Monday on the 12th , I called again , it went to voice mail and I left a rather pissed off voice mail to get this resolved. This morning at 8:30 am CST I called again. And again call went to voice mail. I'm in the customer service business. I have 65 employees and if I had one at least not acknowledging a customer then I would fire them. Poor service , very poor. At least answer the phone!Bear Creek Arsenal, LLC
Date: 12/30/2022
Thank you for reaching out to us.
After further review, our system shows a customer service representative responded to your email within six (6) business days. Due to the high influx of calls and emails there may be some delays. We do apologize.
Please be advised we strive to respond to all customers in a timely manner within 3-5 business days and continue to improve our response time.
As per the email sent via customer service we would be happy to assist you through our warranty return process. Unfortunately we have not received an reply back from you.
When time allows please feel free to respond to the email so that we may further assist you regarding your particular concerns. Your ticket number *******.
Thank you,
BCA Customer Support
************** ************************************Review fromBrian W
Date: 12/10/2022
1 starI accidentally ordered the wrong product. I immediately realized this within minutes of completing the order. I have emailed customer service multiple times and called every option available on their phone directly system. This has been going on for 7 days and I have yet to speak to a single human or receive any type of response to my multiple emails. If this is a representation of how they run their business I would strongly suggest using anyone but them. Their sales and customer service department is an absolute failure. I can only imagine the sub quality products that they sell. Paying twice as much for the same item from a different seller would still be a much better deal. Do yourself a favor and STAY AWAY from them. I wish I could give zero starsReview fromTimour E
Date: 12/08/2022
1 starTimour E
Date: 12/08/2022
I have placed my order on 10/25/22 and never heard from it since. Nobody is calling me back and nobody gives me refund! I dont know the reason why it is going on but I didnt get my staff or refund!Bear Creek Arsenal, LLC
Date: 12/12/2022
Thank you for reaching out to us.
After further review, our system shows your package shipped on 12/08/2022. Delivered on 12/11/2022.
Once shipped you should typically receive an email with the tracking number sent to the email address on file.
Please feel free to reach back out to us if you have not received your package.
Thank you,
BCA Customer Support.
************** ************************************Review fromLinda J
Date: 12/06/2022
1 starLinda J
Date: 12/06/2022
They have NO Customer Service!!!!! They have lied many times to me about processing an RMA to return a gun from Range USA (they charge $75. to receive it at their business) on 11/9/22 so that it can be shipped to ******** ******** (only charge $25. to receive at their business). Different employees, when I can speak to a person, tell me it will be processed, but no one has processed it since 11/9/22. I have been calling since 11/9/22 and still not done. I asked for a manager or owner to call me at this point today. This is a Christmas gift and need ASAP.Bear Creek Arsenal, LLC
Date: 12/12/2022
Thank you for reaching out to us.
After further review our system shows your returned items were received on 12/09/2022.
Please be advised, our system shows that a customer service representative as well as a member of management assisted you on 12/06/2022. Please also be advised the the internal notes left on your order would relay to the appropriate parties to reship your returned items to the preferred FFL.
Once shipped you will receive an email notification with the tracking number applicable to the package on your order.
Should you have any other questions please feel free to reach out to us directly.
Thank you,
BCA Customer Support
************** ************************************Review fromJohn S
Date: 12/03/2022
1 starJohn S
Date: 12/03/2022
Worst customer service experience ive ever had. ****** has an attitude and needs customer service training. Horrible company to deal with. Will never buy from again.Bear Creek Arsenal, LLC
Date: 12/12/2022
Thank you for reaching out to us.
We hate to hear of your most recent experiences.
After further review our system shows the order was canceled regarding a backordered item.
The refund paperwork was submitted and created on 12/05/2022.
We do apologize for any inconveniences this may have/has caused.
Should you need any further assistance please feel free to reach out to us directly.
Thank you,
BCA Customer Support
************** ************************************Review fromJeff S
Date: 11/21/2022
1 starJeff S
Date: 11/21/2022
Product does not seem to be quality. Upper receiver has a tendency to jam and not cycle well. I already went through the process of returning and getting a new upper, but the same problem still exists. Also, there is evident scaring from BCG rubbing the inside of the retainer. Customer service seems to be lacking. Have a hard time getting a hold of a representative to figure out the issue. I am not confident with the product or purchase.Bear Creek Arsenal, LLC
Date: 12/05/2022
Thank you for reaching out to us.
After further review, our system shows a RMA label was created for the return on 09/30/2022 for the return of the less than satisfactory item in which you received back from our warranty department. The label was canceled in the systems unfortunately due to no movement on the return label.
Please be advised a new RMA (prepaid label) was created and sent to the email address on file.
When time allows please feel free to return the complete upper assembly to us.
We are happy to assist you through our warranty process.
Thank you,
BCA Customer Support
************** ************************************
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