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Average of 70 Customer Reviews
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Review fromAdam W
Date: 03/28/2023
1 starAdam W
Date: 03/28/2023
I have also tried to reach out and there customer service is no help what so ever. All I wanted to do is ask questions on the feeding issues on the 350 legend upper. I sent my upper back to bca I doubt they will fix the issue.
Bear Creek Arsenal, LLC
Date: 03/29/2023
Thank you for reaching out to us. After further review our system shows a customer service representative assisted you on 03/28/2023.A prepaid label was created to have the item sent in for warranty inspection/************* the item has been received into our systems. We would ask that you please allow **** business days for your warranty return/claim request to be reviewed and/or fulfilled.We will update you soon on steps forward via email. Thank you, BCA Customer Support ************** ****************************************Review fromDaniel M
Date: 03/24/2023
1 starDaniel M
Date: 03/24/2023
Recently bought 22" 6.5 creedmoor. Finished build, blowing back primers. Pieces from primers are being found in firing pin hole of **. Called customer service if that's what you want to call it. Said it needed a adjustable gas block. Instead of sending it back, I bought the adjustable gas block . Didn't fix a thing! Horrible customer service. It's going back now! Blowing primers, bad feeding, jamming. I must have got the Friday afternoon drinking employee, rushed my order through so they could start drinking.Bear Creek Arsenal, LLC
Date: 03/28/2023
Thank you for reaching out to us. After further review, our system shows a customer service representative assisted you with a prepaid label to have the item sent in for warranty inspection/repair. Your ticket number 1499301.The tracking information associated with the return shows the item was received in house on 03/28/2023.Please be advised that you will receive an e-mail letting you know your item has been received into our system. This is automatically generated from our internal systems, and you will be notified immediately.Once this has happened, we will start processing your item for the in-store credit/refund/repair/replacement at that time. Please watch out for the follow up e-mails to stay abreast of your warranty claim. We appreciate you allowing us to resolve this matter for you.Thank you, BCA Customer Support ************** ****************************************Review fromGary F
Date: 03/24/2023
4 starsIbwas very pleased with how fast my order got to me i order it 3/15 , i received it 3/20 with no issues i would like to say thanks and nice doing business with Bear Creek Arsenal!Review fromsteven G
Date: 03/23/2023
1 starsteven G
Date: 03/23/2023
Horrible ***************** Placed an Order on 3/15/23, item has still not shipped, no one answers the phone or returns phone calls, when you send an email all you get is an acknowledgment of receipt of the email but no response addressing your issue. Will not be doing business with them again **************Bear Creek Arsenal, LLC
Date: 03/24/2023
Thank you for reaching out to BCA!After further review, our system shows your email was received on 03/22/2023. A customer service representative replied to the email on 03/22/2023. Please be advised, Our standard processing times are between **** business days to process any new order. According to our system, we have shipped this unit out on 03/23/2023.Your order ********** is currently in transit, scheduled to arrive on 03/25/2023.An email with the tracking confirmation was sent to the email address on file. Should you have any other questions or concerns please feel free to reach out to us via email for a faster response. Your ticket 1540465.Thank you, BCA Customer Support ************** ****************************************Review fromWilliam M
Date: 03/09/2023
1 starPray, if you're religious, or hope that you do not have an issue with an order or a product from BCA. Between the never answered phone calls and the generic email non-responses and run around it may drive you nuts. After days of calling and leaving messages and emails about my order, I have received some replies; one call from a rep. who simply stated he had no authority or ability to do anything about my issue, and a couple emails more concerned with letting me know that I could place another order than resolving the problem. My issue is that I did not receive the discount that was shown in my cart and that I was due for this order. I received a discount code from BCA in an email. I logged in to my account, entered the discount code, and put together an order of discount eligible items in my cart. Each time I selected an item the cart showed the original price and showed the discount amount, and showed the final discounted price. When I placed the order I was billed the full price with no discount. I don't know if this is typical of them or if I just happened to be the lucky one. BTW - I received my order in good time and the parts seem decent but not tested yet.Review fromp. r.
Date: 02/22/2023
1 starp. r.
Date: 02/22/2023
I bought a 50 ******* barrel that has some of the finish missing and some black gunk on the inside. The rifling looks like it was done by a six year old with a screwdriver. BCA's customer service is, not answering the phone or email...Bear Creek Arsenal, LLC
Date: 02/27/2023
Thank you for reaching out to us.
After further review, our system shows a customer service representative responded to email submitted on 02/20/2023.
Unfortunately we have not heard back from you.
When time allows please feel free to send along a few pictures of the barrel in question via email.
We will be happy to create the RMA (prepaid label) to have the faulty item returned to our facility. Once received in house we can send out a replacement.
Please feel free to respond to ticket number *******.
Looking forward to further assisting you in this matter.
Thank you,
BCA Customer Support
************** ************************************p. r.
Date: 02/27/2023
BCA sent me an email to return the defective product I received. A big part of the problem is figuring out how their website works. There's a couple of small windows that don't show on my laptop screen, so I couldn't fill out the return request. In different light the windows were visible, they should outline them in black so they're more easily seen...Review fromsteve l
Date: 01/22/2023
5 starsgot the 350 ledgend upper shoots great was very happy with it . i was able to get 10% off when i bought it that kinda helped me on buying it . dont know about custumer care so far havnt had an issue . was a good price for what i got. i may get a bewulf or a 7.62-39 if they have anymore sale deals or promo codesReview fromMike M
Date: 01/18/2023
1 starMike M
Date: 01/18/2023
Tighten up the customer service. If a customer has a question, at least take the time to provide a response worthy of a question. Not just repeat the question with a bunch of ????? Attached.Bear Creek Arsenal, LLC
Date: 01/23/2023
Thank you for reaching out to us.
After further review, our system shows you reached out to us requesting a possible replacement handguard.
In our efforts to further assist you we asked the caliber specific to your build. So that we may locate your purchase in our system to ensure we relay the correct item for replacement.
When time allows, please feel free to reply to the question so that we may further assist you with offering a suggested replacement handguard.
Your ticket number *******.
Thank you,
BCA Customer Support
************** *******************************l.comReview fromMiguel S
Date: 01/05/2023
1 starMiguel S
Date: 01/05/2023
I would like an option to award a fraction of a star for BCA's level of customer service. I order an in-stock AR 15 on November 24th 2022. Here I am January 5th still waiting on a refund from BCA. Yes, they received the merchandise on December 9th at 2:45pm signed by a staff member. How do I know, I got on online and verified. Why would BCA say they don't have the merchandize? I don't know. All I know is I have repeatedly attempted to contact BCA via phone and e-mail. And I get no response except an e-mail stating they have received my e-mail and will get back to me, with in 14 busness days. They have not gotten back to me, they have not confirmed receipt of merchandize, AND they have not refunded my monies. Terrible customer service BCA. I will make sure anyone who talks about getting a weapon of any sort goes anywhere except BCA. I'm 54 I have gotten bad customer service before but this suspicious disregard for the customers that trusted BCA, should be embarrassing. Shame on you BCA. Give me my monies back.Bear Creek Arsenal, LLC
Date: 01/13/2023
Thank you for reaching out to us. We do apologize for your most recent experiences with us.
After further review, our system shows that the necessary transfer for a serialized item could not be completed due to the name on the order not matching the photo ID of the purchaser.
Please be advised once you place an order it cannot be changed/modified in anyway. It would be the customers responsibilities to enter this information at the time of checkout.
A RMA (prepaid label) was created on 12/16/2022.
On 12/27/2022 item was received to our docks on 12/27/2022.
A credit memo (refund) was completed on 01/09/2022.
Should you have any further questions please feel free to reach back out to us directly. Your ticket number *******.
Thank you,
BCA Customer Support ************** ************************************Review fromBen E
Date: 01/04/2023
1 starOrdered 3 weeks ago and it’s still processing. No communication. No email responses. No response to Facebook messages.
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