Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 345 Customer Reviews
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Review fromVicki L
Date: 06/23/2025
5 starsI love this company Easy to reach and.very helpfulamd stayed on days and time promised All at a great price I used them from ******* to Tennesse So convenient I had a 2 week spread of couch surfing with family. They stored it too.Review fromValerie C
Date: 06/14/2025
1 starValerie C
Date: 06/14/2025
Do not use this company! Horrible experience. Scheduled our drop off date 3 weeks in advance. Received emails confirming. Took off work. They just rescheduled it at the warehouse without informing us for two days later, after the weekend we took off. Had nowhere to sleep for two days. Called 10 times over the course of the day. They just kept transferring us and saying that nobody was picking up at the warehouse even though they were open until 10 that night. They acknowledged that it was supposed to be delivered but basically said too bad for you. It was a complete nightmare. I suggest anyone else.
1-800-PACK-RAT, LLC
Date: 06/19/2025
We're truly sorry to hear about your experience. It's our aim to provide reliable and efficient service, and it's clear we fell short in this instance. We take your feedback seriously and will use it to review and improve our communication and scheduling processes. Thank you for bringing this to our attention.Review fromJon R
Date: 06/12/2025
5 starsJon R
Date: 06/12/2025
I dont ever leave reviews but I will for Pack Rat. We initially had another moving company hired and it turned into a disaster. I called Pack Rat and they were extremely helpful and straight forward. Everything went exactly as they promised. We could not be happier!1-800-PACK-RAT, LLC
Date: 06/16/2025
***, we are grateful and appreciate the time you took to leave your review. It's great to know that we were extremely helpful and straight forward during your move. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromJennifer K
Date: 06/12/2025
1 starJennifer K
Date: 06/12/2025
I would give this company zero stars if possible. Completely regret using Pack Rat. I moved from ******* to ********** and my container was supposed to arrive in 2 weeks. I called 2 days before the arrival date to confirm that it was on schedule and they said yes it would be delivered on time. Come the day of drop off, they never showed up. I took the day off work, hired movers, and all they could say was that they didn't have a driver and the warehouse would have my container delivered the next day. Absolutely unacceptable service. If they didn't have a driver, they should have called so that I could rearrange my schedule and the movers. **************** is terrible and unhelpful. They don't hold their end of the contract and don't care about the inconvenience it causes. Moving is already stressful enough without the added expenses. I will never use this service again.1-800-PACK-RAT, LLC
Date: 06/18/2025
********, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience.Review fromAbbey S
Date: 06/11/2025
1 starAbbey S
Date: 06/11/2025
We received our storage container but still expect compensation. We had been waiting over a month for our container from 1-800-Pack-Rat. It contained our bed, wedding photos, wedding dress, furniture, clotheseverything we needed to liveand we had no idea when we would get it. The facility shared a building with ****, and while the **** side had a roof collapse, Pack Rats side wasnt damaged. Still, they gave us no timeline, no plan, and no updatesjust repeated delays. They also hadnt promised us a full refund! They just kept saying they wouldnt charge us from that point forward (DUH!). It was unacceptable that a national company couldnt provide basic communication or an estimated delivery date. We understood that issues happen, but the complete lack of transparency or urgency was inexcusable. What could they give to help those impacted? Accidents happenhelp those affected.Would NEVER recommend.1-800-PACK-RAT, LLC
Date: 06/13/2025
****** thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.Review fromliz p
Date: 06/08/2025
1 starliz p
Date: 06/08/2025
Had people waiting all day for arrival of container that was due at 6:00 p.m. No show. **************** representatives were professional and kind. Don't waste your time and money on this company that can't deliver what they advertise.1-800-PACK-RAT, LLC
Date: 06/10/2025
***,we apologize for the issues that you experienced, which caused you to cancel your move with us. Thank you for bringing this matter to our attention, so that we can use your experience to better our customer service experience going **********************.Review fromJaymie V
Date: 06/05/2025
1 starJaymie V
Date: 06/05/2025
Fine print scam policies will force you to pay a full month even if you only have the pod for a few days. When you call to ask about refund/prorated charges they will tell you they offer no refunds no matter what. If you push further the supervisor will talk over you and yell at you until youre hung up on. Im sure they will rent it out again as soon as they have it back so theyre getting multiple people to pay for the same pod. Absolutely horrendous customer service. Find any other company to work with.1-800-PACK-RAT, LLC
Date: 06/09/2025
******, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience.Review fromHenry K
Date: 06/05/2025
1 starHenry K
Date: 06/05/2025
I dont often write reviews, but my experience with 1-800-PACK-RAT was so disappointing that I feel obligated to warn others.I chose 1-800-PACK-RAT because they offered insurance coverage for damages that might occur during transport and storage. I paid extra for this coverage, believing it would offer peace of mind. Unfortunately, when a flatscreen television was damaged during the move, that coverage proved to be worthless.Their first reaction was to blame me claiming the damage must have occurred because of how I packed the TV, without any evidence or investigation. I followed their guidelines carefully, yet they immediately defaulted to deflection.I appealed this decision through their internal board, hoping for a fair review of the situation. Disappointingly, I received the same response: a flat-out refusal to take responsibility, again citing that the damage must have been due to my packing despite having paid for insurance that was supposed to protect against exactly this type of *********** the end, I received no reimbursement. The insurance I paid for offered zero protection and zero accountability. I cannot recommend a company that fails to stand behind its own policies and sells coverage they appear to have no intention of honoring.I strongly caution anyone considering 1-800-PACK-RAT: think twice before trusting them with your belongings.1-800-PACK-RAT, LLC
Date: 06/09/2025
*****, thank you for taking the time to bring this issue to our attention. We apologize for the experience you received during your move with us. We have made our claims team aware of this issue, and they will be reaching out to you soon to discuss your claims.Review fromC. F.
Date: 06/05/2025
1 starC. F.
Date: 06/05/2025
Paid $2000+ for a long distance move and have been paying $365 per month for a year and my pod doesnt get delivered on time and never even left the original facilty1-800-PACK-RAT, LLC
Date: 06/09/2025
*****, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. Our billing department has confirmed that your monthly rental has been paused due to the issues at our facility. We are working as quickly as possible to get your unit delivered to your new location, we hope to resolve this for you soon!C. F.
Date: 06/10/2025
It is more than just the monthly payment, it's the lack of communication. The incident in the facility happened over a month ago, yet we weren't informed about it 2 weeks ago when calling to schedule our move, and the company neglected at the time of charging us $2000 to mention any possible delays. Now we're in a house and having to buy essentials, like children's beds, and other furniture that we already own, but it's now stuck in our container. So we're out the $2000 in transportation fees and now hundreds to make sure we have something to sleep on and cookware to cook with.Review fromAshley D
Date: 06/04/2025
1 starAshley D
Date: 06/04/2025
At first, our experience was great. We had a pod delivered, filled it and had it put in storage until we make the move to our new house. We decided to get a second one. This time, the experience was horrible. Once again, we specifically stated we needed the pod as far over in our driveway to our neighbors house and near the doors near the grass by the fence. The female driver that came out to *******, LA around 1:30pm not only ignored these instructions, but when I pointed this out, she was rude as h*** and refused to adjust the pod at all. My husband met with the manager to show on the security cameras the issue and essentially they didn't care. The driver who delivered was bragging about getting off early to go somewhere. No wonder she dropped it in the MIDDLE of our driveway so we can't even park in it - as I stated we needed to be able to do. Go with another company. This one is clearly garbage with incompetent people working here who can't follow directions. They want to charge you for a service, but do not fulfill it - yet the original driver who delivered had absolutely no issues the first time. The lady who came today only cared about dropping it INCORRECTLY and leaving. Save yourself the headache.1-800-PACK-RAT, LLC
Date: 06/09/2025
******, we deeply apologize for the issues you experienced during your move. Thank you for taking the time to speak with a member of our Team so that we could discuss the events that transpired during your move and provide adequate compensation for your experience. Please let us know if there is anything further that we can do to assist
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