Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 345 Customer Reviews
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Review fromJean M
Date: 06/02/2025
1 starJean M
Date: 06/02/2025
DON'T USE THIS COMPANY THERE ARE BETTER PLACES TO USE!!!!!! This is a s*** company, pick up date was canceled without notice, customer service is the worst you be on the phone for ever and get nowhere, I hope this will help you make a decision on who to use!
1-800-PACK-RAT, LLC
Date: 06/04/2025
****, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.Review fromMarilyn R
Date: 05/30/2025
5 starsMarilyn R
Date: 05/30/2025
Great experience with costumer service and drivers. They were helpful and very polite1-800-PACK-RAT, LLC
Date: 06/02/2025
*******, we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team.Review fromBryce R
Date: 05/29/2025
1 starBryce R
Date: 05/29/2025
This company changed my pricing 5 times, made promises on 2 separate occasions to deliver my containers on separate dates to accommodate but refused to honor those promises. Multiple customer service **** said that ********************** page would be updated to reflect my delivery date, only it never was. I called to ask for the separate delivery date, and was told it was unavailable each time despite being promised by the previous *** that it was. Each time, the situation was elevated, and I was told that containers must be delivered together despite previous promises. If all containers must be delivered together, they should clearly state this and allow you to choose a date online early to help with the planning of moving. Either that or keep your promises to your Veteran customers. I know several Veterans making moves in the future and have told them to go elsewhere.1-800-PACK-RAT, LLC
Date: 06/03/2025
We're truly sorry to hear about your experience. We understand how important clear communication and reliable service are, especially during a move. We appreciate your feedback and will certainly take it into account as we strive to improve our services. We value all our customers, including our Veterans, and we're sorry if we fell short this time. Thank you for bringing this to our attention.Review fromL. F.
Date: 05/29/2025
1 starL. F.
Date: 05/29/2025
No show. Completed all that they requested, lined up help, planned the day. Waited and waited,no show no call. Cant get an answer by phone.Just horrible service. Dont risk more stress and expense by contacting this company. Worthless and totally unreliable has been my experience. Dont believe the lies. Run far, run fast.1-800-PACK-RAT, LLC
Date: 06/02/2025
*****, we apologize for the issues that you experienced, which caused you to cancel your move with us. Thank you for bringing this matter to our attention, so that we can use your experience to better our customer service experience going **********************.L. F.
Date: 06/04/2025
I DID NOT CANCEL. YOU NO SHOWED. Pack rat did not show up. At all. Dont apologize with a lie. I did not cancel. Pack rat didn't show after confirming.Review fromIshaq A
Date: 05/28/2025
1 starIshaq A
Date: 05/28/2025
Dont book with them. I have tried to get a quote and they said to book while you can cancel later. When you call to cancel they pick up and say we need to transfer after that you hold for 1 hour. Once the same guy who I talked to twice calls himself ******/ **** said he has cancelled the order but it is actually not cancelled and showing up as active order. 1 hour later going through the same route called again this time he is ****** once I asked him about the order is not cancelled, he is saying takes 24 hours before you get email and cut the line.1-800-PACK-RAT, LLC
Date: 06/02/2025
We're truly sorry to hear about your experience. We understand how frustrating it can be to face such issues and we apologize for any inconvenience caused. We're taking your feedback seriously and will work on improving our cancellation process to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention.Review fromCatherine S
Date: 05/22/2025
5 starsCatherine S
Date: 05/22/2025
The staff was incredibly knowledgeable about the services offered. They were easy to communicate with and very friendly, which made the whole experience smooth and enjoyable.1-800-PACK-RAT, LLC
Date: 05/23/2025
We're thrilled to hear that you had a positive experience with our service and team. Your kind words and the overall value we provide are greatly appreciated. We look forward to serving you again in the future.Review fromNicola R
Date: 05/22/2025
1 starNicola R
Date: 05/22/2025
Awful. The container was supposed to be delivered between 8am and 5pm. It showed up at 6.10pm. The man who delivered it was clearly in a bad mood and didn't want to be bothered, so, with a cigarette hanging out of the side of his mouth, he said the container would not fit in my driveway. It would have fit, anyone could see that, he just wanted to get home. DISGRACEFUL customer service.1-800-PACK-RAT, LLC
Date: 05/27/2025
We're truly sorry to hear about your experience. We strive to provide timely deliveries and professional service, and it's clear we fell short in this instance. Your feedback is valuable and will be used to improve our service. Thank you for bringing this to our attention.Review fromMike J
Date: 05/21/2025
4 starsMike J
Date: 05/21/2025
Service was good, sometimes a little hard to schedule but was using phone not website. That probably would have cut down on waiting. All the drivers were excellent, professional, polite and courteous. Container was a little beat up but served the purpose.1-800-PACK-RAT, LLC
Date: 05/23/2025
**** we greatly apologize for the difficulty with scheduling, it's great to hear about your positive experience with our drivers. It's always our goal to provide efficient and friendly service. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!Review fromKy E
Date: 05/20/2025
5 starsKy E
Date: 05/20/2025
In ******, ** I rented a 16 ft pack-rat container. The whole process from start to finish was very smooth. Everyone I talked to was professional and knowledgeable about how the process worked and their estimates were close to actual cost. Would definitely use their services again and they come highly recommended by me. Thank you pack-rat!1-800-PACK-RAT, LLC
Date: 05/23/2025
Ky, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromJason W
Date: 05/20/2025
1 starJason W
Date: 05/20/2025
I rented a storage container from 1-800-PACK-RAT in August 2023 and paid for their "Container Damage Waiver (Silver Coverage)" with $10,000 protection. After 17 months in their facility, my container arrived with holes in the walls and damaged door seals that had allowed rodents to enter. Despite their advertising of "weatherproof containers," I found rat nests, droppings, and extensive damage to my furniture and belongings. When I filed a claim with documentation showing the container defects, they denied both my initial claim and appeal, claiming rodent damage wasn't covered while ignoring that their defective container allowed the rodents in. I received zero compensation for my damaged property. Their protection plan proved worthless when needed, and they refused to take responsibility for providing a container that failed to meet the "weatherproof" quality they advertised1-800-PACK-RAT, LLC
Date: 05/23/2025
English, thank you for taking the time to bring this issue to our attention. We apologize for the experience you received during your move with us. Our claims department has reached out to discuss the issues that occurred during, and the determination of your claim has been finalized. Please let us know if there is anything further that we can do to assist.
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