Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 345 Customer Reviews
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Review fromJohn K
Date: 03/06/2025
1 starJohn K
Date: 03/06/2025
I was going to use Pack Rat but customer service is not there strong point. they jam unwanted products down your throat then when you call about it they transfer you and never pick up the phone. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TOTALLY JERKED AROUND
1-800-PACK-RAT, LLC
Date: 03/11/2025
We're truly sorry to hear about your experience. We strive to provide excellent customer service and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our communication and service. Thank you for bringing this to our attention.Review fromJanine G
Date: 03/03/2025
5 starsJanine G
Date: 03/03/2025
I highly recommend 1-800-pack-rat as they gave outstanding service the containers arrived on time and was picked up on schedule date Their Prices were excellent Thank you for the outstanding service1-800-PACK-RAT, LLC
Date: 03/04/2025
******, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromToni K
Date: 02/06/2025
5 starsToni K
Date: 02/06/2025
First of all My experience with Pack-Rat was WONDERFUL!!! I cannot say enough nice things about the group. The team members and drivers were very helpful and kind. Pricing is very reasonable. The delivery and pick up drivers contacted me with arrival time as we were told Arrived on scheduled dates at reasonable times. Had to delay our home delivery one day but was contacted two days in advance. Sending special thanks and hugs to my team ******* ***** ****** and Mexil). I would highly recommend Pack-Rat!1-800-PACK-RAT, LLC
Date: 02/11/2025
****, we are grateful and appreciate the time you took to leave your review. It's great to know that our team's efficiency met your expectations. We look forward to working with you again in the future!Review fromRandy D
Date: 01/21/2025
5 starsRandy D
Date: 01/21/2025
Outstanding service and people. Very fair pricing. Extremely versatile for my moving needs.1-800-PACK-RAT, LLC
Date: 01/22/2025
*****, thank you for your kind words and for sharing your experience! We're so glad we could provide outstanding service and meet your moving needs! Please don't hesitate to reach out if we can assist you again in the future!Review fromRobin G
Date: 01/15/2025
5 starsRobin G
Date: 01/15/2025
I had an awesome experience with Pack-Rat. From the first phone call with ****, he was the most understanding customer *** out there. He got me the best price, set up the delivery and pick up. Everything went according to plan. I was moving across the country and my container was delivered on time and everything inside was fine. Communication was great with phone calls and emails. I would definitely use them again!1-800-PACK-RAT, LLC
Date: 01/21/2025
It's heartening to know that you had a positive experience with our service, particularly the punctual delivery and effective communication. We're glad that your cross-country move proceeded as planned. We eagerly anticipate the opportunity to assist you again in the future. Your choice to use our services and your generous words are greatly appreciated!Review fromBrandie F
Date: 12/29/2024
5 starsBrandie F
Date: 12/29/2024
Every aspect of our experience with 1-800-PACK-RAT WAS A+, from the initial inquiry to our final unloading. Communication with their team of professionals was transparent, easy, and gave me confidence that made the move from ********* CA to ******* a lot more stress free. Do keep in mind that their offices operate on East Coast hours. Thank you Pack-Rat!1-800-PACK-RAT, LLC
Date: 01/02/2025
Thank you for taking the time to leave this feedback. We are so glad to hear about your moving and customer service experience! We are excited to share this feedback with our team!Review fromBrandon H
Date: 12/28/2024
1 starBrandon H
Date: 12/28/2024
Horrible service, my partner and i were moving from ** to **. We requested an 8 foot pod for a total quote of $3425. Was told wed be charged $320.96 upon delivery to NY and rest when it reaches AZ hub. I was charged $320.96, plus an additional *****, and then just yesterday was charged the full $3425. We were told it was $3425 TOTAL no extra fees or tax. Yet, here i am being charged an extra $346.19 in hidden fee's and all of a sudden the billing office is closed and arent returning my phone calls. I have left a voicemail requesting/ demanding i get a refund of the full $346.19 i was overcharged for no reason with no explanation at all. How is this ok? Quote me for a price, tell me its a flat price with tax included in the price and then to charge me more is criminal. So im requesting/ demanding someone return my call and give me the refund i deserve as these hidden fees are a scam practice.1-800-PACK-RAT, LLC
Date: 01/02/2025
We are very sorry for the frustration and any miscommunications that occurred. A team member has contacted Mr. **** to discuss the charges. We appreciate him taking the time to share feedback with our team.Review fromJonathan L
Date: 12/14/2024
5 starsJonathan L
Date: 12/14/2024
I had an excellent experience. Every person I encountered was caring and professional and my containers were dropped off, picked up and delivered on time. There was no damage to any of my possessions. Im a happy customer!1-800-PACK-RAT, LLC
Date: 12/18/2024
We are so happy to hear that our customer had a smooth and stress-free experience. Our team works hard to provide the highest quality service, and we are thrilled we could help. We look forward to working with ******** again in the future.Review fromJean W
Date: 12/09/2024
1 starJean W
Date: 12/09/2024
Buyer beware! You may receive impossible promises from the ***** sales team, move coordinators and retention ************** the end of the day, everything worked out for us only due to the EXCELLENT boots on the ground service folks at the *****, ** and **********, ** facilities. Im not saying to not use Pack-Rat - just double check the information you receive.Oh, and dont believe them when they tell you they will call you back - especially after they have your money - and you can bet theyre on time when its time to charge your credit card.1-800-PACK-RAT, LLC
Date: 12/12/2024
We apologize for the poor communication and the frustration this caused our customer. A team member spoke with Ms. **** to discuss the issues in greater detail and to provide compensation. We appreciate the valuable feedback as we are always working to improve our services.Review fromGina W
Date: 12/09/2024
5 starsGina W
Date: 12/09/2024
We moved from ****** to *************; our container was overweight but they were able to pick it up and hold it for us in ************* without incident nor additional cost. But the best part, and the scariest, was when we called to schedule the delivery to the house we had purchased in *************, about two hours further away from the original estimated zip code. The agent was unable to schedule our delivery and even to her the notes on the system seemed strange (telling her to refer us to another moving company - say what???). We were both calm, I asked her what that meant, and she said that she'd put a note in the system for a higher up to reach out to me. She reiterated that someone would call me back within 24 hours. Not one hour later a de-escalation manager (internally I was panicking!!) called me to review the details. He was very calm, very professional, and told me that we were outside of the delivery area for the company, but that he'd speak to the warehouse manager in ***********, and we'd go from there; after a nervous hold, he came back and said that the warehouse manager could make an exception and assign a driver to travel the four hours to my house, wait in the truck while we were given only four hours to unload, and then the driver would head back to base. We were able to do it in about 2.5 hours. ****! And we weren't charged for the extra mileage cost as I'd been told would happen when I very first made my reservation almost a year earlier. Who does that?! No, seriously. This was a huge investment on their part of time, plus wages, etc., and they did this at no additional cost to me. I cannot begin to express how grateful and blessed I felt. Thank you!!1-800-PACK-RAT, LLC
Date: 12/12/2024
We are so glad to hear that our team was able to help work out our customers move. We appreciate the positive feedback and will be sure to share with the rest of our team
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