Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 345 Customer Reviews
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Review fromCynthia H
Date: 12/03/2024
5 starsCynthia H
Date: 12/03/2024
Pack Rat was the easiest part of my move from ******** to **********. The pack Rat people were so easy to work with even when I had to make changes. The drivers were great on both the drop off and pick up. I tipped the drop off driver because he was so good at placing the containers on my very steep driveway and making the containers level with blocks even in the rain. love these guys!
1-800-PACK-RAT, LLC
Date: 12/09/2024
We are thrilled to hear that Ms. ****** had a smooth and easy move! Our team works hard to provide the best support possible, and we are overjoyed ******* had a great experience. We hope to work with her again in the future.Review fromAdriana M
Date: 11/25/2024
5 starsAdriana M
Date: 11/25/2024
I highly recommend 1800packrat for moves. I did a long distance move and it was smooth and efficient. I also saved a ton of money compared to hiring movers and a box truck.1-800-PACK-RAT, LLC
Date: 11/26/2024
*******, We are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our teamReview fromGail E
Date: 11/22/2024
1 starGail E
Date: 11/22/2024
Terrible company! A container was delivered to my home after hurricane ******. I insured the container to cover the box and my contents. I was storing my furniture so that we could replace drywall etc after water intrusion. After loaded, hurricane ****** was threatening, so I called to have the container picked up and moved to their storage lot. I was told the lot was full. The next day, I called again and explained that I was concerned not only with my furniture but the container floating. The girl said we have no room and actually are overbooked. Well, the container took on about 14" of water, ruining almost everything inside. The claim was denied, twice.1-800-PACK-RAT, LLC
Date: 12/02/2024
1-800-PACK-RAT/Zippy Shell apologizes for our customers experience. The ***************** has received the complaint regarding our customers claim. We can confirm this was a valid denial. If Ms. ***** has any further questions or would like to discuss this in further detail, she can reach out to us at ************** or email **********************************Review fromjoseph k
Date: 11/22/2024
1 starjoseph k
Date: 11/22/2024
WOULD THINK TWICE BEFORE USING AGAIN. **************** is terrible with wait times up to two hours. Took almost three days to finally pick up after originally scheduled. Only good part was the incredible woman driver who did my move. Good enough that I even gave her a tip. *** *****1-800-PACK-RAT, LLC
Date: 12/02/2024
******, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experienceReview fromJeff C
Date: 11/15/2024
1 starJeff C
Date: 11/15/2024
**** ****** of Zippy Shell was the person I spoke to. Later I found out that Zippy Shell is a subsidiary of 800-Pack-Rat. We were promised 7 days to load the 16 ft container. We got two and a half days. Luckily we had some volunteer help to load the container. We were promised the container would be delivered 11 NOV because we had help to unload. I got a call on 11 NOV saying it would not arrive until 16 NOV. Then I get a call from the truck driver on 14 NOV saying he was on his way. How was I supposed to organize help unloading? The truck driver dropped the pod off literally 40 yards from my front door!!! I have pictures to prove it. How am I supposed to unload the pod? Additionally the contract TOTAL PRICE is $4391, but Pack Rat is trying to charge me $4703. The ******************** between Zippy Shell, Pack-Rat and their "moving desk," and their subcontracted transportation is tremendous. This has been a very bad experience.1-800-PACK-RAT, LLC
Date: 11/26/2024
We sincerely apologize for the unexpected rescheduling and the problems this created for our customer. A team member had the opportunity to speak with Mr.Cold to go over the issues that occurred and to provide compensation.Review fromRebecca W
Date: 11/14/2024
5 starsRebecca W
Date: 11/14/2024
My experience with Pack Rats was great! It was easy to schedule. The guys that dropped off the containers were friendly and professional. All my things made it in great condition to our new place. And it was easy to have it picked up when we were done. I would definitely recommend them to friends and family!1-800-PACK-RAT, LLC
Date: 11/15/2024
Hey *******, Thanks for the kind words! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look ********************** to continuing to do the same for your friends and family! We look forward to working with you in the future.Review fromJessica V
Date: 11/07/2024
5 starsJessica V
Date: 11/07/2024
Pack Rat made our move so much easier! Their incredible flexibility and friendly staff helped us to make the best plans for our familys cross country move. They were so patient and helpful with our ever changing plans. They even allowed us to change container sizes when we realized we needed a bit more. We also were given extra time to unload when the hurricanes in ******* came. Seriously an amazing, real people focused company. Everything arrived in great condition and on time. This was our 8th move and the first time with Pack Rat, we will never move again without them! 10/10!1-800-PACK-RAT, LLC
Date: 11/12/2024
*******! we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience! and to fulfill your needs! We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromKirsten C
Date: 11/04/2024
5 starsKirsten C
Date: 11/04/2024
Moving across the country is scary, but the pack-rat team works hard to ensure that it is a smooth process. We used pack-rat to move from ****** to ***********. Our container was always delivered on time, and the drivers we worked with were lovely. We ended up needing storage between locations and pack-rat stored our pod on-site. We found comfort in knowing that our belongings were stored inside, in a temperature-controlled facility.1-800-PACK-RAT, LLC
Date: 11/06/2024
*******, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!Review fromDawn B
Date: 10/30/2024
5 starsDawn B
Date: 10/30/2024
We had a great experience with PackRat. From initial start to final pickup, everything went perfect. We would recommend them to those who are looking for an easy and inexpensive way to move long distance.1-800-PACK-RAT, LLC
Date: 11/01/2024
****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!Review fromKim V
Date: 10/24/2024
5 starsKim V
Date: 10/24/2024
I had a very good experience with 1800 pack rat from setting it up to delivery!! I highly recommend this company.1-800-PACK-RAT, LLC
Date: 10/30/2024
*** We appreciate your feedback and are so happy to hear about your experience! Thank you again for choosing 1-800-PACK-RAT.
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