Reviews
This profile includes reviews for Truliant Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromBrandy G
Date: 09/15/2023
1 starBrandy G
Date: 09/15/2023
Poor Customer Service, I've had account 20+ years with Truliant and it's obvious that Customer Service is not a priority anymore, I will be moving my accounts to a credit union that wants my business. If you are looking to get a loan PLEASE look elsewhere because they are not the ones to deal with. Just this week I was penalized for making extra payment on my loan- When i contacted them the response i received was- Don't make extra payments. They are not there to help you get out of debt........i guess not since that's what they are there for to make sure hard working ppl stay in debt.
Truliant Federal Credit Union
Date: 09/21/2023
Dear Ms. ****** Thank you for contacting Truliant Federal Credit Union, we appreciate you bringing us your concerns about recent payments that were applied to your loan. We take pride in providing excellent customer service and are glad that you were able to speak to one of our managers regarding your concerns. Additionally, we have reviewed your most recent interactions and have forwarded these calls to their direct manager for further review. We apologize for any inconvenience this may have caused and appreciate your patience.Review fromLarry C
Date: 08/25/2023
1 starLarry C
Date: 08/25/2023
I switch to this credit union and it has been a headache! I deposit my first check and they put it on hold for two weeks even though the email I received said deferent. I am ok with a hold but two weeks. So I said fine can I make an appointment for that day and “Jessica” said they can’t make appointments that for out. Think about that they will hold your payroll check longer than they can give you an appointment for! This is not except-able! How can someone pay their bills, buy groceries etc with a two week hold on a printed payroll check! I will be closing this bank, it is not for the working man! I am glad I didn’t close my previous bank account with another bank! I will take my business back elsewhere! I will definitely warn others!Truliant Federal Credit Union
Date: 08/30/2023
Dear Mr. ******,
Thank you for reaching out to us about your concerns regarding Truliant Federal Credit Union's new membership guidelines. We understand that you may be experiencing some difficulty with the hold policy on checks deposited during the first 30 days of membership. We apologize for any inconvenience this may have caused you.
While we do have stricter guidelines for new members, please note that these guidelines will begin to soften after the initial 30 days of membership. Unfortunately, we are unable to release any holds at this time. However, we would like to suggest that you contact your employer to have them send the funds via direct deposit. This will allow the funds to be available to you immediately.
Please reach out to us directly if you have any further questions or concerns.Review fromRuth R
Date: 08/11/2023
1 starRuth R
Date: 08/11/2023
I acquired a car loan with Truliant and is been more than 40 days and I have not yet receive my car loan documents! I have called and go into the branch and nothing has worked! I am not satisfy at all with their operations! They are not been transparent and not showing values.Truliant Federal Credit Union
Date: 08/17/2023
Dear Ms. *****,
On behalf of Truliant Federal Credit Union, thank you for sending us your concerns regarding not receiving your indirect auto loan documents. Truliant is committed to providing excellent service to our member-owners and wants to exceed their expectations.
We are happy to hear that you were able to speak with Susan S., who is part of our leadership team in our Contact Center. We understand that Susan was able to confirm that copies of the loan documents were mailed out to you on August 12, 2023, and that she also sent an electronic copy to you.
Thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns. Truliant is always focused on improving our members financial well-being and supporting them as their preferred financial institution.
Sincerely,
Truliant Federal Credit UnionReview fromM. H.
Date: 07/21/2023
1 starM. H.
Date: 07/21/2023
Truliant refused to issue refunds for overdraft fees after they sent my new debit card to the wrong address which delayed the time I could make a point of sale deposit due to the current card being expired. I had overdraft protection previously and it mysterously disappeared from my account. They said neither of this issues were Truliant problems. As I was 700 miles away from the nearest branch I could not obtain a card in person to correct this. I was also told this was not a Truliant problem.Truliant Federal Credit Union
Date: 07/24/2023
Dear Mr. *****,
Thank you for taking the time to share your concerns with us. After further review of your account, we show that we were not made aware of your mailing address change until after your new debit card was shipped. We do apologize for any inconvenience this may have caused and we certainly understand how frustrating it is not to have access to your debit card. We do show that you have since updated your address and a new card was issued to that address. It is so important to have your personal information updated with us to ensure the delivery of any important documents or information we need to share. Thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns.M. H.
Date: 07/25/2023
Platitudes do not fix the overdraft fees due to issues on the company’s behalf.Review fromDaniel J
Date: 06/28/2023
1 starDaniel J
Date: 06/28/2023
I use to think of Truliant as a great banking institution till I was hurt and out of work they denied me the protection insurance that I purchased with auto loan then locked my auto loan will not accept my payments unless I catch up my other loans that I have with them. Before I was ever behind on my loans I tried and to get them to work with me I spoke with the same guy every time and he told me that they would not work with me period.Truliant Federal Credit Union
Date: 07/10/2023
Dear Mr. *****,
On behalf of Truliant Federal Credit Union, thank you for sending us your concerns regarding the termination of your Payment Protection for your auto loan. Truliant is committed to providing excellent service to our member-owners and wants to exceed their expectations. We are sorry to hear that you are currently experiencing some unforeseen difficulties and hope things get better for you soon.
We have researched your auto loan and according to your loan documents, we do not see where you purchased the Payment Protection related to this loan. We offer Payment Protection, to all of our member-owners, to assist in times of hardship due to unforeseen circumstances.
Thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns. Truliant is always focused on improving our members financial well-being and supporting them as their preferred financial institution.Review fromRicky J
Date: 06/08/2023
1 starRicky J
Date: 06/08/2023
Bad customer service!! Me and a cosigner with good credit, and two good incomes and still can't get financed they're full of it. I will never apply with them again.Truliant Federal Credit Union
Date: 06/15/2023
Thank you for taking the time to send us your concerns, Mr. *********. Truliant not only looks at credit scores when it comes to loan decisions, but also at several other credit factors to ensure we are offering you the best product to suit your needs. Some of the things we review are income and employment history, repayment history, debt to income ratio, etc. Unfortunately, at this time we are unable to approve your loan. However, we would like to thank you for your time and feedback as this helps us to improve the quality of service that our member-owners receive.Review fromColleen S
Date: 06/08/2023
1 starColleen S
Date: 06/08/2023
This is the worst banking institution I have ever dealt with - I had an auto loan with them and took my account off autopay a year ago and all of a sudden they take two payments from my external institution and could not explain what happened - they finally refunded the money back but to my savings account with them and not the bank they stole it from. After that it appeared my next payment was past due when I had already paid it two weeks prior to them taking money from me that was not authorized. I have paid off my loan and closed all of my accounts with them. Your money is not safe in this bank and the people working there know absolutely nothing!!Truliant Federal Credit Union
Date: 06/15/2023
Thank you for taking the time to send us your concerns, Ms. ********. We were pleased to learn that you were able to speak with our manager, Susan S., in regards to your review. Susan S. was able to provide you with clarity as to what took place on your account. We do apologize that you were not provided a full explanation of what took place when you initially brought it to our attention. Again, thank you for your time and feedback as this helps us to improve the quality of service that our member-owners receive.Review fromAhmed M
Date: 06/06/2023
1 starAhmed M
Date: 06/06/2023
I recently applied for a personal loan to help my father get some HVAC repairs done because we are heading into the summer season. I was denied by this company due to fraud even through I provided Two paystubs and my ID. The supervisor told me I had to visit a local branch of the company to have it sorted. The only problem is I live in Ohio and my nearest branch is located in lower Virginia. I have told my loan representative that I would like to close over email but they insisting me coming into a store is unreasonable. On top of all that they wouldn’t tell me why I was suspected of fraud. Terrible experience coming from a first time customer.Truliant Federal Credit Union
Date: 06/12/2023
Thank you for taking the time to send us your concerns, Ms. *******. When loan applications and membership applications are submitted, we have to review all the documentation along with any supporting documents for the protection of our members. In some cases, it will require that you visit a branch, in person, in order for us to make an informed decision on the application. For your protection, we asked that you visit a branch in reference to your request for a loan. Due to the distance from your nearest Truliant branch, we understand why you were not able to accommodate this request. Unfortunately, we are unable to honor your request for a loan without an in-person visit to a branch. Again, thank you for your time and feedback as this helps us to improve the quality of service that our member-owners receive.Review fromLizantra C
Date: 05/13/2023
1 starThis bank is a joke. They do not help its members. I had money deposited from a payday loan and I never seen it hit my account. It kept saying pending but was never posted. You can't even get a loan through this bank but yet they say it's easy. They will take your money. I've should have known to not join once I seen their headquarters was based in Winston Salem. Don't bank with them. Go to a different credit union.Review fromEdward L
Date: 05/01/2023
1 starEdward L
Date: 05/01/2023
Truliant has REALLY fallen from grace..I just got off the phone with member services..It's the worst experience in banking I have EVER experienced..I now see why they are always hiring . Where did they get these people from..I asked to speak with a Manager and was told ALL of them are in meetings..I'm done with Truliant !!!!Truliant Federal Credit Union
Date: 05/10/2023
May 10, 2023
Review ID: ****** Mr. ****,
Thank you for taking the time to send us your concerns Mr. ****. We are happy to hear that you were able to speak to someone in leadership, in our Collections Department, on May 8th, 2023. We are pleased to hear that your concerns have been addressed. Again, thank you for your time and feedback as this helps us to improve the quality of service that our member-owners receive. Truliant is always focused on improving our member’s financial well-being and supporting them as their preferred financial institution.
Sincerely,
Susan S.
TruService Lead
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