Doughnuts
Krispy Kreme Doughnut CorporationHeadquarters
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Reviews
This profile includes reviews for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 25 Customer Reviews
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Review fromCalvin N
Date: 02/29/2024
1 starI am writing to express my extreme dissatisfaction with my recent visit to Krispy Kreme. Today, I went to the store with my son, excited to take advantage of the Leap Day special and enjoy some delicious donuts. However, what should have been a delightful experience turned into a complete nightmare.Upon arriving at the store, I was dismayed to find that despite the "Hot Now" sign being illuminated, I was unable to purchase any hot donuts. When I inquired about this discrepancy, I was rudely informed by the manager on duty that they could not sell hot donuts until the cold ones were depleted. As a long-time customer of **********************, I have never encountered such a preposterous policy. The entire purpose of the "Hot Now" sign is to indicate the availability of fresh, hot donuts, and to be denied this experience was both baffling and disappointing.In addition to this outrageous policy, the behavior of the staff further exacerbated my dissatisfaction. The manager's dismissive attitude and refusal to provide a refund when requested was completely unprofessional. Moreover, the overall demeanor of the staff was appalling, with rudeness permeating every interaction.To make matters worse, I witnessed an incident involving an elderly lady in line who needed to use the restroom. When she approached an employee for the restroom code, she was callously informed that she would have to wait in line to make a purchase before receiving the code. It is utterly unacceptable to deny basic human dignity to someone in need, especially an elderly individual.The lack of basic customer service skills exhibited by the staff at this location is truly disheartening. It is clear that comprehensive training in customer relations is desperately needed.Review fromDONALD L
Date: 02/23/2024
1 starMalicious and unprofessional service!. I started my own company a few years back and was heading to a 1st time meeting with a potential company to partner with. He mentioned he likes Krispy Kreme and I thought it would be a great 1st meeting piece offering. I visited the location on **********************************************************. I went through the drive-thru and ordered a 3 count box of doughnuts, paid my money, and received my sealed box. After driving 30 min to make it my meeting, handing him the sealed box, was it opened to find no doughnuts but a half eaten sausage sandwich! Completely disgusting, humiliating, and malicious! He thought I was playing some sick twisted joke on him! I assured him I had no parts of this and would get to the bottom of this. Needless to say that business partnership is in question and most likely wont be moving forward! I went to location to address the incident and was rudely meet with attitude and unwillingness to assist me at all. Outraged!Review fromPamela H
Date: 12/18/2023
2 starsI bought doughnuts in Buford Ga on December 12 2023. These doughnuts are not consistent with what I have known a Krispy Kreme doughnut to be. Your price has went up and your icing has disappeared. If I wanted bread I could have got that at home. The Chattanooga Tn Krispy Kreme is the same. No icing!! I won’t be buying from either of you! (Not enough glaze!— just a haze)Review fromSelena L
Date: 08/21/2023
1 starToday (August 21, 2023) is the first back day for Montgomery County Public School (Maryland) teachers. As Co-Vice President of School Support for Stone Mill Elementary School and Treasurer of Cabin John Middle School, we have in the past placed monthly large orders from Krispy Kreme at Falls Grove Plaza (Rockville, Maryland). We've never had any problems until today. Our school placed a combined order of $386.17. Upon our arrival, Cabin John's order was 20 minutes late and Stone Mill's order was completely messed up. When I picked up the order at 7:15 am, I received 5 totes of coffee, 4 dozen boxes of "stuff" (which I thought were donuts), several 1/2 boxes of creme, sugars, lids, and cup sleeves, and 5 sets of cups (total 50 cups). At our back to school event, one of our board members unpacked the donut boxes and saw that they did not have ANY donuts in them. The donut boxes were filled with lids, cup sleeves, creamer, and sugars. I went back to the store at 11:30 am and explained the situation. The manager was completely disrespectful, rude and impossible to work with. She said "the security camera showed that you took 4 dozen boxes". I said the camera does not have X-ray vision so you can't see what's inside the boxes and I showed her the pictures taken of the boxes that had 0 donuts in them. She became agitated and rude. She said, "Is this how you talk to people?" I said, "I am not gonna lie just to get 4 dozen donuts and it is way too much for my family of 4. I will report to corporate if I do not get my donuts right now." She said, "go ahead and report me," and stormed away. Both Stone Mill ES and Cabin John students, teachers, and parents visit this place on a weekly basis (if not several times a week). I called the corporate headquarters and reported the incident right after. I do hope someone gets back to me soon. In the mean time, I want others to know about the poor service I received today.Review fromA.R.L76
Date: 08/19/2023
1 starA.R.L76
Date: 08/19/2023
Been trying for over 2 years to get access to my Rewards account and my wife’s, but for over 2 years, we, and many many others, have not been able to log in via Facebook. Also, no one reaches out to us to help fix the problemKrispy Kreme Doughnut Corporation
Date: 08/22/2023
******,
Thanks again for your patience and understanding! Our Team is still working with our 3rd Party vendor trying to produce a resolution to this ongoing Facebook issue. As a temporary solution our IT Team asking if you would be ok with setting up a new account (different email) and then merging your old KK rewards info into this new account. Please sign up through this link : **************** .Please email me when you sign up.
A.R.L76
Date: 08/22/2023
I would be 100% be willing to make a new account and merge the old one to it, but I think it gives an error message because I want to use my only phone number. So in over 2 years, you don’t respond to complaints and haven’t resolved the issue?!? That’s a problemA.R.L76
Date: 08/28/2023
Made a new account and have requested twice for the 2 to be merged and have gotten on response.Review fromAlicia H
Date: 07/14/2023
1 starIt is disappointing to come to the BBB site to file what I think is a unique complaint about the Memphis, TN location, which is in the Elvis Presley tourism district, only to find out that the poor customer service and total lack of business policy is engraved in the culture of Krispy Kreme. This store never uses the HOT sign, will not open during posted business times (even today on .86 cent day, the workers are standing around and the line is out of the drive, but the doors are locked), and workers are extremely rude. Whenever I visit, one worker openly rolls her eyes at me, I witnessed another one threaten to "Beat the ***** out of a customer who only wanted to be shown respect. I can see that it is time to make a social media post about this company and invite others to post videos because I have plenty. I am tired of making formal complaints that are ignored. It is time for action. I wish I could leave zero stars.Review fromNancy T
Date: 05/13/2023
1 starHorrible store and extremely unprofessional workers. The store is disgustingly dirty and store hours for drive through are never correct. The donuts are stale and never hot even when sign is lit. Corporate needs to do a surprise visit and either close the store or do a total change of management.Review fromLinda K
Date: 04/30/2023
2 starsDoughnuts were not round and soft but looked as if hand made, bottoms of doughnuts were not glazed, extremely cold, when driving through to windows large bins shown in windows that contained chocolate and were filthy needing cleaning.Review fromKaty T
Date: 04/23/2023
1 starKaty T
Date: 04/23/2023
The krispy kreme in the carlolinas are a joke. I have called their help desk twice and they are no help except offering to take a complaint. I love their doughnuts but im really about to stop shopping with them all together. There's no reason I should pull up to a location 2 hours before they close to have no one acknowledged me. What even is a hot sign anymore. I'd put 0 stars If I could.Krispy Kreme Doughnut Corporation
Date: 04/28/2023
We have responded to guest and have sent the guest to sign up for a Free Dozen for customer satisfaction.
Please Close Case
Review fromTerry W
Date: 01/30/2023
3 starsTerry W
Date: 01/30/2023
Their rewards program is poorly run. Cant get a callback about an issue. Cant get issue resolved over the phone. Put on hold for over 10 minutes then get a recording that they arent available. Online help is useless. Iv done business with KK for over 40 years and this is the worse service I have ever had with them.Krispy Kreme Doughnut Corporation
Date: 04/28/2023
Our Current Rewards program is being revamped to a new improved program that will be available in 2024.
Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.
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