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Business Profile

Fulfillment Services

Inmar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inmar, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inmar did not pay us rebate

      Business Response

      Date: 02/04/2025

      Dear Consumer,

      There is not enough information in this complaint to find you in our system for the particular rebate you are asking about.  Please provide the 15 digit submission number.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      With all requirements met to collect the $50 rebate (Program # PRAUSAS736) , all receipts and correct rebate form were submitted on December 19th, 2024. On Jan 13th, the entire envelope was returned as undeliverable, in spite of correct address on the envelope, matching the address on the rebate form. I feel they are scamming people with this rebate offer and feel I am entitled to collection of the rebate amount of $50.

      Business Response

      Date: 02/03/2025

      Dear Consumer,

      The manufacturer, Pernod ******, put the incorrect mailing address on the rebate form and this is why it was returned to you.  Please email all of your copies to ***************************************************** ATTN:  ********- Manager.  Once these copies are received and validated we can issue payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased wine from a local grocery store. Upon check-out, I received coupons for a rebate. "Save $3 when you purchase any one bottle of...." I made the purchase, saved the receipt, filled out the form, mailed in my receipts and coupon and after a few weeks the mail deliverer returned the envelope to my mailbox with a yellow sticker on it that read "not deliverable as addressed."I checked the address again and it was correctly written. I came to here to this website and see that there have been other complaints about this very same issue. I would like the rebate check.

      Business Response

      Date: 01/27/2025

      Dear Consumer,

      The manufacturer, *******************, put the incorrect mail to address on the form and this is why it was returned.  Thank you for attaching your copies to this complaint. I have requested the payment under submission number 125027084345015.  Please allow up to 30 days for payment delivery.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. While I accept the response, I anticipate that the action they stated will       happen.  I will look out for the rebate in the mail; however, if I do not receive it, I will continue this complaint.

      Thank you,

      **** ******

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/2024 I purchased Kahlua Liquor, Skrewball Peanut Butter Whiskey and ******* Irish Whiskey at Festival Foods in **************,**, entitling me to a $20 rebate by Inmar Promotion Services. I submitted the proper rebate form and necessary receipt to the "Mail To" address on the submission form. It was returned to me as "not deliverable as addressed. Unable to forward". I made a second attempt to mail to the address provided and once again received it back. I have submitted a complaint to the Inmar Rebates Customer ********************** Site with a promise for timely response. The only response is from the "Pissed Consumer Team" which is asking me to share my review online for a fee. I suspect this is a further scam on top of a scam.

      Business Response

      Date: 01/24/2025

      Dear Consumer,

      The manufacturer, *******************, did put the incorrect mailing address on the rebate form and that is why the mail was returned as undeliverable.  Please email your copies to ***************************************************** to Attn:  ********- Manager and once those copies are received and verified as qualified we will issue payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased the required products for rebate program #PRUSAS736 within the allotted timeframe of the rebate program. I have mailed required documentation within the allotted timeframe to the exact address on the rebate form. It has been returned as undeliverable. I would like INMAR to honor the rebate and mail me a check for the amount of the program, $50.

      Business Response

      Date: 01/21/2025

      Dear Consumer,

      The manufacturer, *******************, did put the incorrect mailing address on the rebate form which caused it to be returned undeliverable. Please email your copies to ***************************************************** ATTN:  ********- Manager and once I can verify the rebate qualifies I will issue the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      With all requirements met to collect the $50 rebate, all receipts and correct rebate form were submitted on Jan 4, 2025. On Jan 18, the entire envelope was returned as undeliverable, in spite of correct address on the envelope, matching the address on the rebate form. I feel they are scamming people with this rebate offer and feel I am entitled to collection of the rebate amount of $50.

      Business Response

      Date: 01/21/2025

      Dear Consumer,


      The manufacturer, *******************, put the incorrect address on the rebate form. In order for us to issue payment, please email your copies to ***************************************************** ATTN:  ******** - Manager.  Once the copies are received and reviewed if the rebate is validated we will issue payment.


      Thank you,
      ********
      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      Forwarding the response from Inmar to you.  I would say the case can close for now, and thank you for your help.  They actually responded to a rebate help email sent earlier.

       

      ***

       

       

      ---------- Forwarded message ---------
      From: Inmar Rebate Center <********************************************************************************************************************************************************************************************************************************>
      Date: Tue, Jan 21, 2025, 2:37       PM
      Subject: Re: [EXTERNAL] Rebate Form and Receipts Undeliverable
      To: *** ****** <**************************************************************************>

       

      Dear ***:


      Thank you for your email. I have reviewed your submission and have issued the rebate of $50. Your new submission number for this payment is 125021153050803. Please allow at least 30 days for rebate delivery.

      Thank you,

       

      *****

      Consumer Relations 

       

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled out the rebate. Sent in the required proof (receipts showing the purchases of 6 1.75L bottles) and the filled out form. I circled the purchases, etc as they want. The envelope was returned to me as "unable to forward". I have triple checked the address, it is correct. Envelope is postmarked 1/8/25, and the due date for postmark is 1/22/25. I would like my $50 check.

      Business Response

      Date: 01/21/2025

      Dear Consumer,


      The manufacturer, *******************, put the incorrect address on the rebate form. In order for us to issue payment, please email your copies to ***************************************************** ATTN:  ******** - Manager.  Once the copies are received and reviewed if the rebate is validated we will issue payment.


      Thank you,
      ********
      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:01/18/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed the sugar free ***** offer but have not been able to get my rebate. Please the money.

      Business Response

      Date: 01/21/2025

      Dear Consumer,

      In order to research this please provide the 15 digit submission number for your rebate.  If you do not have this number please provide all screenshots of your conversation with the bot.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/21/2025

       I am rejecting this response because:

      724362175720109

      Business Response

      Date: 01/23/2025

      Dear Consumer,

      The manufacturer, *****, has approved a one time courtesy payment of $2.50 for the rebate in question even though the purchase date was invalid.  In order to issue the payment, how do you want to be paid?  If ****** please provide the email address associated with the ****** account.  If Venmo please provide the phone number associated with the Venmo account.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      Venmo ************

      ******: ***********************

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased the required products for rebate program #PRUSAS737 within the allotted timeframe of the rebate program. I have mailed required documentation within the allotted timeframe to the exact address on the rebate form. It has been returned as undeliverable. I would like INMAR to honor the rebate and mail me a check for the amount of the program, $50.

      Business Response

      Date: 01/21/2025

      Dear Consumer,

      The manufacturer, *******************, put the incorrect address on the rebate form. In order for us to issue payment, please email your copies to ***************************************************** ATTN:  ******** - Manager.  Once the copies are received and reviewed if the rebate is validated we will issue payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rebate submission has been returned twice as undeliverable. Address for rebates is in such small font that magnifying glass is needed to optain address.

      Business Response

      Date: 01/17/2025

      Dear Consumer,


      We are aware that there are 2 offers in the market that the manufacturer put the incorrect address on and these are being returned.  This complaint does not list which rebate this is for so I cannot research if that is the one.  Please email your copies to ***************************************************** to my attention ********- Manager and I will research this further and issue payment if you qualify.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    Inmar, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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