Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inmar, Inc.

  635 Vine Street Winston Salem, NC 27101

• 

  Inmar, Inc.

  PO Box 1750 Winston Salem, NC 27102-1750

• 

  Inmar, Inc.

  PO Box 2850 Winston Salem, NC 27102-2850

• 

  CMS Rebate Center

  Po Box 426008 Del Rio, TX 78842

• 

  Inmar, Inc.

  2650 Pilgrim Ct Winston Salem, NC 27106-5238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not provided a rebate. First they said my submitted receipt was a duplicate submission. It was not. It was never submitted more than once. Then they said it was rejected because a different submission was paid for the same address. A different person who went on a different shopping trip on a different day and submitted a different receipt received a rebate. What does that have to do with me? The terms do not state one per household. They state, "Limit of one (1) rebate per person. Limit of one (1) rebate per purchase." They are not honoring their own terms.

  Business Response

  Date: 05/16/2024

  Dear Consumer,

  I have received the approval to issue the payment for this rebate. Your submission number is 124137084629315. Please allow some additional time to receive the payment via your Venmo account.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a rebate offer for mug root beer where the offer a full refund via SMS. I followed the instructions to text the receipt after I purchased from Wal Mart for 4.98 on 4/20/24 and the receipt was approved but I never got the rebate which is supposed to be sent within 72 hours. This is a scam offer, they have no intention of sending me my rebate. I have attached screenshots of the receipt and texts

  Business Response

  Date: 05/06/2024

  Dear Consumer,
  Our system shows for submission number 624107142150690 on 4/24/2024 we sent a text message asking how you want to be paid and instead of receiving the word Venmo or PayPal we received the word Help.  In order to finish the process please text either Venmo or PayPal to ************ and this should pick up the conversation. Please make sure to follow each text message received. 

  If you need additional help you can always call our office at ************** and one of our agents will be happy to assist.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 05/06/2024

   I am rejecting this response because:
  
  I never received a text asking for a venmo number I texted help so I could contact support and received no response. I just texted venmo phone number and got an automated response 

• Initial Complaint

  Date:05/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submission# *************** Very unhelpful customer **********************, in fact give me the run/around on the customer **********************, the request is still not fulfilled CS Agent: ******

  Business Response

  Date: 05/03/2024

  Dear Consumer,

  Our system shows this rebate is approved for $4.79 and is in approved. At this time we are waiting on funding from the client.  

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No refund, they said request received one day late, " bull*"**', rebate offer a total SCAM!!

  Business Response

  Date: 03/18/2024

  Dear Consumer,

  Our system shows you contacted our office on 3/1/2024 and one of our agents issued payment under 124061163730364. The payment check ******* was mailed on 3/14/2024. If you do not receive this check by 4/14/2024 please call our office at ************** and one of our agents will be happy to request a stop payment and reissue the check.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with this company before. They always find ways to reject your rebate to make it difficult for you, hoping you will give up and not get your money.This time around I purchased two bottles of sparkling wine that came with an offer for a $6 rebate.I fully filled the rebate document attached to the bottles and submitted by mail with my receipt.Weeks later I received a postcard saying I had not submitted valid age information. Like I mentioned, I had fully filled the rebate form attached to the bottles and my receipt showed I was over 21.Since I had dealt with them before, I send the postcard received together with a card with my personal information, including my age.Common sense dictates, regardless, that if you are able to purchase liquor and send a receipt, you are old enough.So far, I have not heard back from them. It has been over a month. Their web site does not show any information other than it was rejected because of invalid age information.Truly, six dollars is not a lot of money, but this company profits from denying valid rebate claims and they should not be allowed to do so.

  Business Response

  Date: 03/18/2024

  Dear Consumer,

  Thank you for your inquiry about 224024101857069. Our system shows we sent out a postcard notifying of the invalid back in January 2023.  The image that we received was smudged on the entire form.  Since this is an alcohol rebate we have to verify you are at least 21 years of age.  Please send back your date of birth and we will send an inquiry for payment since this offer is now closed.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 03/18/2024

   I am rejecting this response because:

  As stated on my inquiry, I mailed the rejection card you sent me (I submitted images of the card and the envelope I mailed) a day after I received it.

  The information would not have been "smudged" as you were able to send me the rejection card (Name, address, etc.).

  Regardless, I sent the information requested right away; Date of birth and age, name, address and email attached to the card you sent me.

  That was over a month ago.
  

  Thank you.

  Business Response

  Date: 03/20/2024

  Dear Consumer,

  The resubmission has come through and the submission 224057221229755 shows check number ******* was mailed on 3/14/2024. If you do not have it by 4/14/2024 please call our office at ************** and one of our agents will be happy to complete a stop payment reissue.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I received the check today.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've done 2 rebates with this company and followed their instruction in their SMS system. However, I received no response after I sent pictures of my receipts. No confirmation, no acknowledgment. Their system said to email them ******************************************************** so I did. However, they didn't respond to this either. This is clearly a bait and switch, making consumers buy products with a false promise of rebate followed by complete ignorance. Borderline fraud. I'd like the business to take responsibility and actually issue the promised rebate for both.

  Business Response

  Date: 02/15/2024

  Dear Consumer,

  I was able to find one email with this email address in our system that was just received on 2/11/2024.  Looking at the images in the email you were trying to submit for the Starry rebate.  I can see that you paid $2.99 for the Starry.  I can request the payment of $2.50 per the terms and conditions.  Please let us know how you want to be paid?  If it is PayPal we must have the email address associated with the account.  If it is Venmo we must have the phone number associated with the account.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/15/2024

   I am rejecting this response because: The business failed to address both rebates that I referenced in my complaint, only responding to one.

  I submitted both Starry and Pepsi Wild Cherry rebates and even included screenshots for both. I need you to take care of BOTH, not just Starry. And yes, as I indicated in your text message system, my choice of payment is PayPal. Could it be that your system isn't functioning properly?
  

  Customer Answer

  Date: 02/21/2024

  Paypal: **********************************

  Business Response

  Date: 02/22/2024

  Dear Consumer,

  Thank you for providing the screenshots for both the Starry and the Wild Cherry. I will still need for you to provide your PayPal email address in order to issue those payments.  You can email that information over we can get this resolved.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Business Response

  Date: 02/22/2024

  Dear Consumer,

  Thank you for your PayPal information.  The payment id # for your Starry rebate is:  124053102700888. The payment id # for your Wild Cherry Rebate is: 124053102844704.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with previous submissions to Inmar, their method of operation is to find some reason to deny the rebate. This time, the amount was significant and I'm determined to call them to task. They declined the submission for two reasons. #1 - no valid age information, which I absolutely DID supply, as well as having submitted the store receipt on which was printed, "purchaser over 21"! #2 -incomplete consumer name - also ridiculous because my name WAS supplied, AND they sent me a postcard denying the submission! This is a shady operation!

  Business Response

  Date: 02/05/2024

  Dear Consumer,

  Thank you for reaching out.  Looking at the images you mailed to our processing plant the entire section on the rebate form where the consumer fills out their name, address and age was left blank. I have attached a copy for your records.  Based on the document you attached we can issue the payment with the age and name information.  Your new submission number is ***************. Please allow up to 30 days to receive this payment.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/05/2024

   I am rejecting this response because Inmar provided a "new" submission number but the Inmar Rebate site provides no way for me to access the promotion.  There are only two choices..."submit a rebate" which allows no option for providing the new submission number or access the offer, OR "track my rebate" which says both the old submission number and the NEW submission number are invalid!
  
  
  
  
  
  

  Business Response

  Date: 02/06/2024

  Dear Consumer,

  This offer had ended and that is why you will not see it on the website. I checked the website and was able to find your submission number.  If you need any additional assistance with this rebate you can call our office at 1-877-322-8355. 

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rejected rebate for no reason. Will contact attorney general as well for misleading business practices.

  Business Response

  Date: 01/26/2024

  Dear Consumer,

  Our system shows a call was made to our call center on 1/25/2024 and our agent issued payment under ****************  Please allow up to 30 days to receive this payment.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 22, 2023, I submitted a rebate request for 7 bottles of Bogle Petite Sirah, for a total rebate of $10.50 ($1.50 per bottle). The register receipt shows that the purchase was made on 12/19/2023 09:50:04 AM.
  
  The rebate slip says, "Offer valid for purchases between 09/01/23 - 12/31/23", but the rebate request was declined. Inmar's website says, "Register receipt did not contain a valid purchase date," which is clearly wrong. The 12/19/2023 purchase date is well within the valid date range.
  
  The tracking number is *************** *** *** ***** **** ** *******.

  Business Response

  Date: 01/18/2024

  Dear Consumer,

  Our system shows our call center was contacted and a payment was requested on 1/18/2024 for $18.00. Your new submission number is ***************.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from my veterinarian, ***************** medication for my dog. This came with a rebate offer. I uploaded the necessary information to Inmar Intelligence, as instructed. The cheque for $10 was issued, dated July 7 2023. However, when I went to deposit the cheque the bank teller indicated that the cheque was not valid as the amount was not written out in words. I am simply requesting an apology for this (likely intentional) oversight and that Inmar Intelligence reissue a valid cheque. They should consult their bank if they are not sure how to do that.

  Business Response

  Date: 01/09/2024

  Dear Consumer,

  Per our Inmar Canada team a cheque in the amount of $10.00 was sent under offer #*****.  All of our cheques print the numeric rebate value on the cheque (it is not spelled out in words).  All IPC cheques print this way for all of our promotions.  This seems to be an issue with the bank and the consumer would need to contact their bank.  If you have any further questions please reach out to our Inmar Canada team at: [email protected].

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 01/12/2024

   I am rejecting this response because:
  
  
  
  
  My bank has a policy to not accept cheques that do not have the amount written out in words. This is standard practice for writing cheques in Canada and the only reason I can think of for a professional company who's business it is to print checks is that you don't actually want people to cash those cheques. Given the number of complaints on BBB I see that certainly seems to be the case.
  

  My bank (***** **** ** ******) advised me to go to a branch of the issuing bank (** ****) to find out if the account is valid. Is it is valid they said I could deposit it through the bank machine and it would be accepted that way. However, when I went to ** **** to verify the account they said they could not verify it because there was not enough information printed at the bottom of the cheque (i.e. the numbers along the bottom that indicate the origin, bank branch, account number, etc.). So I cannot determine whether the cheque is valid or cash it without risk of being charged in the case it is fraudulent.

  I am requesting a properly made out cheque that meets these basic standards by major banks in Canada. Even if you have to write it in by hand before its sent. It needs to be valid and accepted by banks.
  

  For a company that makes its business offering rebates you should be upholding the highest standards in finance, rather than using marginal or dubious methods. There are many types of banking fraud faced in Canada and you should do everything in your power to ensure that your cheques can be easily validated and cashed without risk of penalty to the receiver. I doubt that it incurs any additional cost for you to do so.