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Business Profile

Oil Changes

Strickland Brothers 10 Minute Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

This profile includes complaints for Strickland Brothers 10 Minute Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Strickland Brothers 10 Minute Oil Change has 183 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec, 21 2024 I went to Strickland Brother for an oil change. The cost was ******. I called Strickland Brother a few days later and informed them that my car is leaking oil and they asked me to bring it back in so I did.I shared with them, that my car was not doing this before I brought it in for a oil change. You see I just brought the car in May of 2024. The assistant manager who name is ***** told me that when I brought the car to them in ************************************************************************************ then. I did not own the textile then. I also had them to rotate my tires. There was another guy there that spoke to me and gave me the number to customer service ************. I called customer service on several occasions leaving messages, no called me back. On January 7 2025 I spoke to ****** he took my number and stated that someone would give me a call. No one did. I called back on January 10 2025 spoke to ****** again he assured me that someone would give me a call I have heard from anyone. I also called on January 14 @ 10:53 spoke to ****** again no one has called me about this matter and I need assistance with this matter

      Customer Answer

      Date: 02/04/2025

      Took the car to *******************************************************************

      Business Response

      Date: 05/02/2025

      Case #: ********

       

      Hi ******,

      Thank you for reaching out and sharing your experience. First and foremost, I want to sincerely apologize for the delays, lack of follow-up, and the frustration this has caused you. This is not the level of service we aim to provide, and we regret that your concerns have not been addressed in a timely manner.

      I want to confirm whether someone has contacted you recently regarding this matter. If not, and you still need assistance, please feel free to email our **************** team directly at ************************************************************************************************************************ or reply here so we can ensure your issue is properly escalated and reviewed.

      We truly appreciate your patience, and we are committed to helping resolve this situation as quickly and thoroughly as possible.

      Sincerely,

    • Initial Complaint

      Date:12/19/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/7/2024 around 1300 local I visited your Oil Change location on ******* for a 2017 ****** Rav4 XLE. Unknown to me I developed a leak that I noticed the next day coming from the drain plug. Your tech cross threaded the oil drain plug causing a leak until I had it repaired at ******* on ***************** in *********. My mechanic at Meineke said the drain plug hole threads were damaged when the plug was put back in and caused the leak. The whole drain pan had to be replaced. The total cost out of my pocket is ******. I am requesting reimbursement for this unnecessary repair caused by Strickland Brothers Oil Change

      Customer Answer

      Date: 01/06/2025

      Company did respond to me and is giving me a full refund for the claim I submitted on repair work. 

       

      Please close this response out

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 2-months ago I brought my van in for an oil change at Strickland Brothers Oil Change in ******** VA and while my car was in the bay the manager informed me that my oil pan drain plug had been damaged/stripped out due to the work of the previous technician who had last changed the oil. He confirmed that it was one of their former employees who had since been fired and was responsible for a number of similar mistakes on other vehicles brought into their place. The Manager then generated a **** and sent it to corporate and then told me to drive my vehicle to the nearest shop for repair with the assurance that Id be reimbursed by his company. I spent $433.48 at **************** in ******** on the repair and missed appointments that day because of the situation. Since then, I have left several voicemails at two different numbers for corporate and have received no response from them.

      Business Response

      Date: 05/02/2025

      Case #: ********

       

      Hi ***,

      Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your visit, and we understand how frustrating this situation has beenespecially given the lack of communication that followed.

      We also want to apologize for the delayed response. We have only recently gained access to respond to BBB submissions, which is why you're just now receiving a reply.

      Upon reviewing your case, our records show that you have been fully reimbursed in the amount of $433.48 for the repair completed at Progressive Auto in ********. Were glad we were able to process that reimbursement, and we regret any stress or disruption this situation may have caused you.

      If you have any further questions or concerns, please dont hesitate to contact us directly at ************************************************************************************************************************. We're here to help and ensure your concerns are fully addressed.

      Sincerely,

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/31/2024, I went to Strickland Brother in ***********, WV. I got a an oil change and tires rotated on my car. It was the car's second oil change ever. When I drove off in the car I came back immediately as my transmission was slipping and having a hard time shifting. I went back and they did not tell me they accidentally opened and drained some of my transmission fluid. Told me to let them know if I figured out what was wrong. Got it to dealership, they documented transmission plug being opened and the volume it took to flush and refill transmission. I am still have squeals and having issues with transmission. I called *** ******* and have emails and text confirming this would be taken care of. It hasn't been. He had sent me a claim number and I contact ******************* myself. I have not had any progress and my car still isn't fixed and I have not been reimbursed for my costs and have not heard anything from their insurance other than their is a review. Mr. ******* gave me every indication that this would be taken care of and no contact or information has been provided. I have included the invoice for work, the receipt for work I have to have done because the transmission fluid was partially drained and statement with details from the dealership and photos showing marks on the plug for transmission. ******************* Agent can give me no indication of how this will be settled. The number on the screen shot is Mr. ******* of Strickland Brothers.

      Customer Answer

      Date: 10/11/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Strickland Brothers 10 Minute Oil Change regarding complaint ID ********.

      Regards,

      ***** *****

      Business Response

      Date: 04/30/2025

      We sincerely apologize for the delay in responding, as we have just recently received the ability to reply to BBB messages.

      Thank you for sharing your concerns. Were sorry for the experience you had and understand how frustrating it must have been. Wed like to confirm that this matter was fully resolved through our insurance, and we appreciate your patience throughout that process.

      Should you have any additional questions or new information you'd like to share, please dont hesitate to contact us at ************** or email us at ************************************************************************************************************************.

      Sincerely,
      Customer Relations
      ***************************

       

       

      Customer Relations Team

       

                              

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1st I had my oil changed at this establishment. By the time I got home my car was rolling black smoke. I thought my car was on fire. I grabbed my 3 year old from the back and quickly got away from the car. The smell was awful. Eventually the smoke died down and I saw there was oil from front to back of the under side of my car and even up the door of my trunk. There was oil dripping from everywhere. I immediately contacted Strickland brothers to let them know. The manager and another employee came to my home to see if they could fix the issue. It was determined my car needed to be towed back. Once investigating the issue, it was determined a spliced gasket had been used during the oil change. A gasket that had literally been cut almost in half. I was told I would receive a full refund for my service that day of $119. I have called customer service many times, I have left 2 voicemails, I have sent 2 email, I have contacted the text option they list on their website and have yet to receive a response or a refund.

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      First and foremost, please accept our sincere apologies for the delay in respondingweve recently completed the setup of our Better Business Bureau response system, and we appreciate your patience.

      We are deeply sorry to hear about your experience and the distress it caused, especially with your child in the vehicle. This is absolutely not the experience we strive to provide, and we understand how alarming and frustrating this situation must have been.

      We take matters like this very seriously. Based on your account, its clear that the service you received fell far short of our standards. Please know that we are committed to investigating this further and ensuring a resolution.

      To that end, we would like to connect directly with you if your issue has not yet been addressed. At your earliest convenience, please reach out to our customer service team at ************************************************************************************************************************ so we can personally follow up and resolve this matter, including processing the refund you were promised.

      Again, we sincerely apologize for the inconvenience and lack of communication youve experienced. Thank you for bringing this to our attention.

      Sincerely,

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very incompetent business Will talk about it when I receive a phone call Thank you

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      We sincerely apologize for the delay in respondingweve recently begun reviewing and addressing our BBB feedback.

      Were sorry to hear about your experience and would like the opportunity to speak with you directly to better understand and address your concerns. Please feel free to reach out to us at ************************************************************************************************************************ with your contact information, and well ensure your message is forwarded to the appropriate team member for follow-up.

      Thank you for your patiencewe look forward to resolving this with you.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a standard oil change completed at Strickland Brothers and a couple of weeks later noticed an oil leak. I took my car back to the business and the store manager, ******, explained that the tech that performed my oil change no longer works there because he was messing up people's cars. ****** explained that he broke a gasket and replaced it with multiple washers. ****** claimed to have fixed the issue but when I asked him what next steps would be if the problem continued, he explained that I would need to take it to a dealership and if things needed replacing or fixing then the company would take care of that and there would be no cost to me. I took it to the dealership to make sure everything truly was in working order and they found many things wrong related to the oil change that was performed at Strickland brothers. They wrote a detailed report of what they found with the invoice attached. I have been trying to get this report filed with the damage claim department at Strickland Brothers and have been ignored by them. ********************* has been my point person in this and I am being blatantly ignored via email, text, and phone call. I have attempted to escalate beyond her with no luck. Accelerated Brands is the company that owns Strickland Brothers and when I go to their website, their customer service line is out of order and their customer service email is invalid as well. I have been quoted over $2200 of damage and repairs and need this company to pay for the damages done to my car.

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

       

      We sincerely apologize for the delay in respondingweve just recently begun reviewing and addressing our BBB messages.

      Thank you for bringing this to our attention. We truly regret the experience youve had and the frustration it has caused. While we understand the seriousness of your concerns, weve reviewed this matter internally, and the claim was officially closed as of May 16, 2023.

      If you have any further questions or would like to provide additional information for our records, please dont hesitate to reach out to us at ************************************************************************************************************************. Our team is here to assist with any remaining questions or documentation.

      We appreciate your feedback and the opportunity to address your concerns.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

      Customer Answer

      Date: 04/16/2025

       I am rejecting this response because:

      The case was closed by Strickland Brothers themselves. The same company responsible for the damage to my car. That is a complete conflict of interest. How we go from your employee telling me that they messed up to now being told they aren't responsible is insane. The communication through the entire process was nonexistent. We were ignored over and over again. Ultimately, I needed my car back and paid the cost for repair. Strickland Brothers is 100% responsible for the damage done, as well as the lack of communication, and now the denial of my claim. Reopen my case and make it right. Do the right thing. ************, call me and help make this right to a customer who was completely wronged by your employees. 

      Business Response

      Date: 05/02/2025

      Thank you for reaching out. We want to begin by sincerely apologizing for the frustration and inconvenience you've experienced throughout this process. We understand how important your vehicle is and how disappointing this situation has been.
      We are responding to your concerns as requested and want to clarify that there is no conflict of interest in how the claim was handled. The case was reviewed and ultimately closed by Strickland Brothers based on the facts of the service history and inspection findings.
      To summarize the basis for the denial:
      The vehicle was serviced at our ******, ** location on 5/13/2024 at ****** miles. The previous service had occurred on 2/28/2024 at ****** miles.
      As a courtesy, an inspection was completed, oil was added, and the drain plug gasket was replaced. No leaks were observed at the time of service.
      On 5/16/2024, the dealership service advisor (********** ******) confirmed that the reported oil leaks were due to common issuesspecifically, the upper timing gasket, N80 purge valve, and breatherwhich typically fail due to normal wear and tear.
      An additional concern regarding the oil pan and seal was submitted on 5/22/2024, after another oil change was performed elsewhere. At that point, Strickland Brothers was no longer the last service provider.
      We acknowledge your frustration with the communication and are truly sorry that you felt ignored during this process. While the claim remains denied based on the above findings, we are committed to transparency and are here to answer any further questions you may have.
      Please let us know a good time to connect, or feel free to reach out at your convenience. We value your feedback and will continue to use it to improve our service.
      *********,

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to their ******* park location in ** for a simple oil change. I thought everything was good I paid my money and left. A couple of weeks later I realized my car was leaking oil which was new it never leaked oil before. I called them and they did tell me to come back so I did, when they checked my oil level it wasn't even kn the dip stick( this was February 3) they found out that oil was leaking from around the oil filter they replaced and the new gasket. So they changed it free of charge it's now a couple weeks later and my car is still leaking oil. To avoid any more damage to my car I took it somewhere else when my car threw a code for my oil level being to low. When they checked it they saw it was the same problem and they proceded to put a new filter and gasket on. When I called the store they told me I had to file a complaint and had said that if the problem happened there I have to prove it. So I look all over their page and I can not find anywhere to file an incident report. I called and emailed corporate and I've gotten no response. This place is poorly ran and refuses to fix their problem

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      We sincerely apologize for the delay in respondingweve just recently begun reviewing and addressing our BBB feedback.

      Were very sorry to hear about your experience at our *******************, ** location. We understand how frustrating and stressful it must have been to deal with an ongoing oil leak, multiple visits, and the lack of follow-up you've described. Thats not the level of service we aim to provide, and we truly regret the impact this has had on you and your vehicle.

      If your issue has not yet been resolved, wed appreciate the opportunity to review it further. Please send us a detailed email at ************************************************************************************************************************ with your name, the date of your visit, and any repair documentation or photos you may have. Once we receive that information, our team will begin reviewing your case and determine how we can best assist you.

      As a gesture of goodwill for the inconvenience, we would also like to offer you a free oil change coupon.

      Thank you again for bringing this to our attention. Were committed to doing our best to make things right.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a oil change place and it took them over 1.5 hours or 1 hour and 10 minutes to do my oil change. It seemed very disorganized.

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      We sincerely apologize for the delay in respondingweve just recently begun reviewing and addressing our BBB feedback.

      Thank you for sharing your experience with us. We're very sorry to hear that your visit took longer than expected and that the process felt disorganized. Thats not the level of efficiency and professionalism we strive for, and we understand how frustrating a long wait can beespecially for a routine oil change.

      Wed like to make it up to you with a free oil change coupon as a gesture of goodwill. Please feel free to reach out to us at ************************************************************************************************************************, and well be happy to assist you further.

      We appreciate your feedback and the opportunity to improve.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made numerous attempts to contact corporate for this business after an employee at the Thomasville store 001 locatio failed to properly complete an oil change on my vehicle on May 6, 2023. This failure resulted in my vehicle losing oil and has cause permanent damage to my vehicles engine. My car is now driving rough and the engine is knocking and will have to be replaced ad a result of running without the necessary amount of oil. I have attempted to reach this business by email and received no response even after providing photos of my service sticker and call logs supporting this day where I had to drive my vehicle (with little or no oil) back to the store for the manager, to inspect and refill my oil. When I received no response from the customer relations email address, I left a bad review on ****** and finally received the generic apology but was given a phone number to call and/or text. I have attempted to reach out to Strickland Brothers Corporate through these methods as well with no response or acknowledgement. I have sent follow up emails that also received no results. This is a final effort to reach a resolution as I feel the business should assume some responsibility as it is the failure of their employee completing a basic oil change properly that will ultimately cost me thousands of dollars to fix. I have attached photos of my attempts to reach Strickland Brothers regarding this matter as well as my call long supporting the date in question when this issue took place. I presume this business also keeps video surveillance that if necessary could be provided to further support all of the above information.

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      We sincerely apologize for the delay in respondingweve only recently begun reviewing and addressing our BBB feedback.

      Were very sorry to hear about your experience at our *********** location and the lack of follow-up after your multiple attempts to contact us. We understand how serious and stressful this situation is, and we want you to know that your concerns are not being taken lightly.

      If your issue has not yet been resolved, wed like the opportunity to review your case in full, including the photos and documentation you previously submitted. Please resend your information to ************************************************************************************************************************ so our team can re-evaluate the matter and determine how we may be able to assist.

      We truly regret the communication breakdown and the impact this situation has had on your vehicle. Our goal is always to deliver honest, high-quality service, and we appreciate your continued patience as we work to address this properly.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

    Strickland Brothers 10 Minute Oil Change is NOT a BBB Accredited Business.

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