Reviews
Customer Review Ratings
Average of 75 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJACOB B
Date: 03/17/2025
5 starsJACOB B
Date: 03/17/2025
Easy access with app to sew coverage, finding service centers & making a claim. Quick turn around time.
National Truck Protection Co., Inc.
Date: 03/18/2025
Thank you for your positive feedback! We're glad to hear that you found the claims process easy. Providing a seamless experience and quick turnaround times is our priority. If you ever need assistance, we're always here to help. Safe travels!Review fromAlan W
Date: 02/27/2025
5 starsAlan W
Date: 02/27/2025
Very happy with how fast and efficient the whole process was. Truck broke down on Monday and I had truck back on the road Wednesday. *** was easy to work with and had everything sent to dealership promptly. Thank you for making this quick and painless.National Truck Protection Co., Inc.
Date: 02/28/2025
Thank you for your kind words! We're glad to hear that your experience with NTP was smooth and efficient. Getting you back on the road quickly is always our priority, and we appreciate your trust in us. If you ever need assistance in the future, were here to help. Safe travels!Review fromMondra’ B
Date: 02/12/2025
2 starsMondra’ B
Date: 02/12/2025
I feel the *** should have been covered in the repair since it was faulty. The oil in the harness was not the cause of the *** fault.***** never return my call.National Truck Protection Co., Inc.
Date: 02/14/2025
We understand how frustrating this situation may be and appreciate the opportunity to clarify our decision.After thoroughly reviewing your *************** Contract and the details submitted for your claim, we determined that the *** portion of the repair is not covered under the contract. The *** failure resulted from pass-through seals allowing oil to travel down the harness and enter the ***, causing failure due to contamination. Since the *** is an electrical component highly sensitive to moisture and fluids, this type of failure falls outside the coverage parameters of the *********** outlined in your *************** Contract under Section III: General Provisions Coverages and Covered Components, *** coverage does not extend to failures caused by contamination, wiring harness issues, or any related electrical system malfunction.However, we want to reassure you that we have approved the other repairs that are covered under your *************** Contract. Also, we appreciate the time you took to speak with management on February 13, 2025, regarding this matter.Review fromJames H
Date: 01/18/2025
3 starsJames H
Date: 01/18/2025
I get most of my work done at this shop, and never have I had such a hard time getting this setup and approved as we did this time. It was crazy and very time consuming. I didn't appreciate it, and I know the shop manager didn't appreciate it, as he runs a very busy shop. But in the end when we got a different person to handle my case it took right off and we finished up in no time. Just wish we could have got him sooner. So thank you.National Truck Protection Co., Inc.
Date: 01/20/2025
Thank you for your feedback. We sincerely regret the inconvenience you experienced during this claim process and appreciate you bringing it to our attention.National Truck Protection works with over ***** certified shops and 800 preferred shops across the **** and ****** that are well-versed in our claims process. While you are welcome to use any servicer, working with one unfamiliar with our repair process can occasionally result in delays, as was the case here.Once the servicer submitted all the required documentation to verify the failure, the claim was processed promptly. Please know we are committed to improving our processes and providing support to servicers who may not be as familiar with our system to minimize delays in the future.We value your business and your patience and hope your next experience with us is seamless. If theres anything further, we can assist you with, please dont hesitate to reach out.Let me know if you need further adjustments!Review fromKaleik F
Date: 01/09/2025
5 starsKaleik F
Date: 01/09/2025
Very easy to use & didn't have to do any work myself except take my Truck to the Mechanic that was a part of ***'s network. They handled the rest.National Truck Protection Co., Inc.
Date: 01/10/2025
Thank you for your feedback. We're thrilled to hear that your experience with NTP was seamless and stress-free. Making the process easy and convenient for our customers is our top priority. Safe travels!Review fromJustin T
Date: 01/07/2025
5 starsJustin T
Date: 01/07/2025
Super happy with their service and the quickness and efficiency of handling claims.National Truck Protection Co., Inc.
Date: 01/08/2025
Were thrilled to hear that you were happy with our service and the quick, efficient handling of your claim! Providing a seamless experience for our customers is always our top priority.Thank you for choosing us, and please dont hesitate to reach out if theres anything else we can assist you with.Review fromDaniel M
Date: 12/21/2024
4 starsDaniel M
Date: 12/21/2024
Happy with their service. Communication was great and I was never left in the dark wondering on status of claim.National Truck Protection Co., Inc.
Date: 12/26/2024
Thank you for your kind review and for sharing your positive experience with our service! We're thrilled to hear that you were happy with our communication and felt informed throughout the claims process.For your convenience, wed like to remind you that our portal is available 24/7, where you can check the status of your claim anytime. If you need assistance navigating the portal or have any further questions, please dont hesitate to reach out to us.We appreciate your feedback and look forward to serving you again in the future!National Truck Protection Co., Inc.
Date: 12/26/2024
Thank you for your kind review and for sharing your positive experience with our service! We're thrilled to hear that you were happy with our communication and felt informed throughout the claims process.For your convenience, wed like to remind you that our portal is available 24/7, where you can check the status of your claim anytime. If you need assistance navigating the portal or have any further questions, please dont hesitate to reach out to us.We appreciate your feedback and look forward to serving you again in the future!Review fromLawayne K
Date: 12/15/2024
4 starsLawayne K
Date: 12/15/2024
Good communication and service with sales *** and plan admin! Working with your warranty/tech support and info people is not so good! It takes a long time for return communications and rudeness along with requiring a lot of information and at times needless info, when filing a warranty claim and process. As if you do not want to cover items as in any excuse to fail the claim, ugh very frustrating. It may be the warranty shop or both?National Truck Protection Co., Inc.
Date: 12/19/2024
Thank you for sharing your experience with us. Were pleased to hear that you had a positive experience with your sales representative and vehicle service contract administration team. However, we deeply regret that your interactions with our claims department did not meet your expectations.We strive to provide efficient, respectful, and transparent support during the claims process, and its clear from your feedback that we have areas to improve. Delays in communication and the perception of unnecessary hurdles are not the experience we aim to ********** better understand and address these issues, we would appreciate it if you could provide more details about your recent interactions. This will help us identify specific areas for improvement and ensure a smoother and more supportive process in the future.Your feedback is invaluable, and we are committed to making the necessary adjustments to enhance our service. Thank you for bringing this to our attention, and we hope to rebuild your confidence in us.Review fromRory E
Date: 12/14/2024
5 starsRory E
Date: 12/14/2024
When my truck broke down, my initial thought was fear and many other things, being that it is the middle of December and coming off a not so great year in trucking. But once I made the dreaded call to *** as I was waiting for the tow truck to arrive things started to ease. The claim *** had explained everything to me very quickly and emailed me a list of all the shops that were near me(**********). I called one of the preferred shops (Cummins Sales and Service) in ****** ** 30 mins away. The man (*****) from the service **** insured me that he was very aware of how to properly work with *** and that he would have me in the shop hours later. I learned that all you need to do, was do every step that was outlined to me A-Z in the *** email and it was relatively easy and quick. From tow, to getting into the shop, diag, getting the approval, ordering all the parts, put the driveshaft backup, ***air, tested, and keys back to me was less than 3 days of missed work. This was much less than I thought it was going to take. My Tubo,my Actuator, were ***laced with OEM Parts, several hoses ***laced,radiator flushed, engine power washed, forced regen, and road test was $14K my half $6K. I purchased this policy through the company I am leased to (********) and when I added up all the numbers....I definitely got my monies worth. Thank God I had this policy. Thank you ***!National Truck Protection Co., Inc.
Date: 12/16/2024
Thank you for sharing your experience with us! We're so glad we could provide the support and guidance you needed during a challenging time. It's great to hear that the process was smooth and efficient for you, and that our team was able to help ease your concerns and get you back on the road quickly.We appreciate your trust in *** and are thrilled to know that your vehicle service contract provided the value and peace of mind you were hoping for. We'll be sure to share your kind words with our claims team.Thank you for being part of the *** family, and we wish you safe and successful travels in the future!Review fromMel B
Date: 12/13/2024
1 starMel B
Date: 12/13/2024
This company works harder finding reasons to not cover you. Spending ****** for warranties that do nothing is ridiculous. Spending extra money on an aftertreatment system warranty that you guessed it doesn't cover anything with the aftertreatment system because they find every excuse possible. They are a scam company and should be shut down.National Truck Protection Co., Inc.
Date: 12/26/2024
Thank you for sharing your feedback. We deeply regret the frustration and inconvenience you experienced during the claims process. After reviewing your claim, we identified that the initial denial of your claim was incorrect due to incomplete information. Once we received the necessary documentation from the repair shop, we worked quickly to resolve the issue as we discussed to bring your claim to resolution.Your experience has highlighted an area where we can improve, we value your business and sincerely hope this resolution demonstrates our commitment to addressing your concerns and improving our processes.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.