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Average of 75 Customer Reviews
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Review fromSamuel A
Date: 12/10/2024
5 starsSamuel A
Date: 12/10/2024
Great service , great people. ***** ***** easy to work with
National Truck Protection Co., Inc.
Date: 12/11/2024
Thank you so much for your kind words! Were thrilled to hear about your positive experience and that ***** ***** made the process easy for you. Providing great service with a friendly and professional approach is always our goal. We truly appreciate your business.Review fromTony R
Date: 12/08/2024
4 starsTony R
Date: 12/08/2024
Its ok. Just dont like having to pay the remainder of hourly rate if more than they allow. Whatever yall rate is should be final.National Truck Protection Co., Inc.
Date: 12/10/2024
Thank you for sharing your feedback. We understand that paying the difference in labor rates can be frustrating, and we truly value your perspective.Per the terms of the *************** Contract, you purchased, the maximum labor rate covered is $145 per hour. This is outlined in Section II: General Provisions, Definitions, and Costs, which specifies that usual and fair charges for parts and labor necessary to repair or replace covered components shall not exceed the labor allowances derived from nationally recognized labor time at a maximum of $145 per ******* keep your vehicle service contract affordable, the labor cap ensures coverage for a broad range of repairs and servicers. However, we understand this may not always align with every repair facilitys rates. To help minimize out-of-pocket expenses, we encourage customers to select repair shops within the covered rates, including our ************************** where we have negotiated competitive labor rates for your benefit.If you have further questions or need assistance reviewing repair options that align with your *************** Contract terms, please dont hesitate to reach out. We are here to help and want to ensure you have the best possible experience.Thank you for choosing us for your vehicle service needs.Review fromWilliam S
Date: 12/04/2024
1 starWilliam S
Date: 12/04/2024
After paying over $12,000 for the best warranty possible, I think its ridiculous to charge a $350 deductible!Its not insurance, its a warranty on a product!Extremely dissatisfied!National Truck Protection Co., Inc.
Date: 12/05/2024
Thank you for sharing your feedback about your recent claim experience. We truly value your perspective and are committed to ensuring transparency in our vehicle service process.The $350 deductible is a standard part of the warranty/vehicle service contract terms, outlined during the purchase process. Deductibles help offset the cost of claims, enabling us to maintain high-quality coverage options while keeping overall warranty costs manageable for all our customers.That said, we understand your frustration and welcome the opportunity to address any additional concerns you may have. We appreciate your business and want to ensure you feel confident in the value and benefits of your coverage.Review fromFrancisco G
Date: 11/28/2024
5 starsFrancisco G
Date: 11/28/2024
I like that *** are pretty fast to respond to claims and do honor the coverages that it covers just to let you guys know that before you get warranty on your equipment do your due diligence and choose what best package benefits you and your equipment but I have to be honest I would highly recommend to get the best packages and all the perks with it cause NTP does honor they coveragesNational Truck Protection Co., Inc.
Date: 12/02/2024
Thank you for sharing your experience and thoughtful advice! We're glad to hear you appreciate our prompt response to claims and that we've met your expectations in honoring coverage. Your recommendation to choose the best package with all the perks is excellent advice, as it helps ensure customers get the most value and ********************** for their truck. We truly value your trust and supportthank you for choosing NTP!Review fromJamarr H
Date: 11/28/2024
5 starsJamarr H
Date: 11/28/2024
Extremely Satisfied. ***, honored every warranty claim that I had on my truck. I renewed my extended warranty with them. Excellent service.National Truck Protection Co., Inc.
Date: 12/02/2024
Thank you for your wonderful feedback! We're thrilled to hear that you are extremely satisfied with our service and that we've been able to honor every vehicle service contract claim on your truck. Your decision to renew your extended warranty with us means a lot, and were committed to continuing to provide excellent service. Thank you for trusting NTP!Review fromWes H
Date: 11/26/2024
5 starsWes H
Date: 11/26/2024
I highly recommend NTP. especially *** approved sites. I had a mechanical malfunction. Going thru excessive coolant. The shop diagnosed the issue. Come to find out a bad EGR cooler, cracked head, bad camshaft among a few other parts. The repair bill was $26,000. Out of that I paid out of pocket $4,100. This warranty has saved me on multiple times and I'm very satisfied.National Truck Protection Co., Inc.
Date: 11/27/2024
Thank you for your kind words and for sharing your experience with NTP! Were thrilled to hear that our vehicle service contract provided significant savings and support during such a challenging repair. Our goal is to ensure peace of mind for our customers, especially when dealing with major repairs like yours.We truly appreciate your recommendation and your trust in ***. Please dont hesitate to reach out if theres anything we can assist you with in the future. Safe travels!Review fromAndre W
Date: 11/20/2024
5 starsAndre W
Date: 11/20/2024
*** thank you for the great service I received from your team. When I put my truck shop NTP got right on my claim they work with the repair shop to make sure the work was being done. The best decision I made as a truck owner .National Truck Protection Co., Inc.
Date: 11/25/2024
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to provide you with great service and support during your repair. Ensuring your truck gets back on the road quickly and efficiently is our top priority. We're honored to be part of your success as a truck owner and appreciate your trust in ***. Safe travels!Review fromLonzy P
Date: 11/20/2024
5 starsLonzy P
Date: 11/20/2024
Great experience working with this warranty company!! The whole process was very interesting. They guided me thru every step with ease. Thanks *** for your help with this warranty claim!! Definitely was a great experience...National Truck Protection Co., Inc.
Date: 11/25/2024
Thank you for sharing your positive experience! We're so glad to hear that our team was able to guide you through the process with ease and make it a great experience. Your satisfaction is our priority, and were thrilled to have been able to assist you with your claim. Thank you for choosing ***.Review fromLeslie H
Date: 11/20/2024
1 starLeslie H
Date: 11/20/2024
This company is a rip off...They don't want to be held accountable for the service they selling. Will give you the run around for weeks maybe a month. Can't never get a adjuster on the phone Adjusters are rude.National Truck Protection Co., Inc.
Date: 12/05/2024
Thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced while trying to reach an adjuster and during the claims process. We apologize that you were unable to reach the adjuster at the time of your calls. Our adjusters are occasionally out of the office, but our call center is always available to assist you and is open Monday to Friday from 8 AM to 8 PM, and on Saturdays from 8 AM to 6:30 PM EST. Regarding your claim, we had requested specific documentation, including photos, to proceed with the evaluation of your claim. Unfortunately, despite repeated requests for these pictures, we never received them from the service facility, and we later learned that the repair had already been completed without prior authorization. Due to the lack of required documentation and prior approval, we were unable to process the claim under our terms and conditions of your vehicle service contract. We understand that this situation is disappointing, and we truly regret the inconvenience caused. We value your business and are committed to providing the best service possible. Thank you for your understanding.Review fromCecily R
Date: 11/19/2024
5 starsCecily R
Date: 11/19/2024
Easy and fast. Responded immediately to claim and gave clear instructions what each part involved needed to submit for the claimNational Truck Protection Co., Inc.
Date: 11/20/2024
Thank you for your kind feedback! We're thrilled to hear that you found the claims process easy and efficient. Our goal is always to provide clear guidance and prompt support to make the experience as smooth as possible. If you ever need assistance in the future, don't hesitate to reach out. We truly appreciate your business and your trust in us!
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