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Business Profile

Loans

Maxlend

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxlend has 2 locations, listed below.

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    • Maxlend

      PO Box 760 Parshall, ND 58770-0703

    • Maxlend

      217 3rd Ave NE Parshall, ND 58770

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My young (24 yrs. old) daughter took out a $500.00 loan with MaxLend on April 4, 2024. She has already paid $ ******. Once I was informed of this loa, I attempted to pay it off on her behalf. They refused to accept payment. Under their policy, I must provide my Social security # and driver's license before they are willing to accept my payment. This company takes horrific advantage of people! Please help me help me daughter get out from under this loan.

      Business Response

      Date: 07/19/2024

      July 19, 2024

      *********************
       Dispute Resolution Specialist
      Better Business Bureau

      RE: ******************* - Complaint ID  ********

      Dear *********************,

      I am writing on behalf of MaxLend in response to your July 16, 2024, letter notifying us of Ms. **************** complaint, Complaint ID: ********.

      After reviewing the application, we determined that the complaint was initiated by a third party on behalf of ***********************. Therefore, we have contacted the customer directly regarding the complaint submitted.  

      Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 07/20/2024

       I am rejecting this response because this companys loaning practices are unethical and they prey on people who are already in dire financial straits.

      An interest rate of ******% is what my young daughter was expected to pay. The original loan was for $496.00. She paid approximately $889.00 in 4 months. According to Maxlend, she will owed $597.00. Since she almost already paid the loan twice over in 4 months, I asked that they drop the remaining $597.00 They dropped $200, which is not enough to satisfy me. Taking advantage of poor people is disgusting!


      Business Response

      Date: 07/24/2024

      July 24, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ******************* - Complaint ID  ********

      Dear *********************,

      I am writing on behalf of MaxLend, responding to *********************** rejection of our recent response.


      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.


      We are sorry to hear that ************ was dissatisfied with our response to the Better Business Bureau complaint filed on behalf of her daughter. We aim to be transparent and honest with the terms of the loan. **************** daughter electronically signed and returned the loan agreement, which clearly detailed the payment schedule, due amounts, finance charge, and annual percentage rate. By signing, she acknowledged and agreed to the loan terms and committed to repaying the loan as outlined.


      On July 17, 2024, we spoke to both ************ and her daughter over the phone. During this conversation, we reviewed the loan terms, explained our policy for paying off a loan, and offered a discounted settlement of $200.00 from the original balance, which was accepted.


      If you have any questions,please do not hesitate to contact us at ************ from 8:00 AM - 8:00 PM EST., Monday Friday.

      Thank you for the opportunity to respond to this matter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had missed 2 payments but I spoke to someone about having financial difficulties and needing time to pay. It was never documented and they withdrew $409 from the bank without my permission putting me in the negatives and got charged an insufficient funds fee and unable to pay important bills. And even after taking the money out which was the remainder of my loan they STILL say I owe $168. I feel like I'm being scammed and my money is being stolen. Please help

      Business Response

      Date: 07/19/2024


      July 19, 2024

      *********************.
      Dispute Resolution Specialist
      Better Business Bureau

      RE: *********************** - Complaint ID ********

      Dear **************,

      I am writing on behalf of MaxLend in response to your July 15, 2024, letter notifying us of Ms. *************************** complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ************ was dissatisfied with their loan. We have contacted ************ directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:07/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan with this lender. The loan amount was $950.00. I was charged just about $3,973.16 to repay the loan. I think the interest rate for this loan is quite excessive and maybe over the limit for a repayment for a loan. I'm seeking a refund of what I've payed.This lending company no longer loaning any money to anyone that lives in **********. Please handle

      Business Response

      Date: 07/12/2024

      July 12,2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ****** **** - Complaint ID: ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your July 8, 2024, letter notifying us of ****** ****s complaint,Complaint ID: ********.

      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.

      MaxLend values its customers and is disappointed that Ms. **** was dissatisfied with our services.Therefore, we have contacted her directly in reference to her complaint.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:05/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in the beginning of April I took a ****** loan on line and talking to them I was told there a time to pay it back which was may29 2024 and there would b late charges and interest to pay. If late well I made first payment I 4-24-2024 of ****** dollars then after April 22 I called and talk to some guy a scheduled a payment to pay load off he told me he had it all set up and payment to be made loan closed well I found out last week the guy never went thru w making my payment so it didn t get pd or closed well I called them this last again to make my payment and close my acct so I didn y get charged any extra charges she said well we won t run it til due date. And now it was 400 something they wanted me to pay and close acct. I said no because I arranged to have it pd off on April and ur guy sign t do his job so I had to pay the extra twice now this has happen so I was told today that the payment was going to b pd off and loan closed. Well they didn t make the payment or close the acct now I m getting more charges cause they didn t run it again. This is c*** I want the payment made asap and loan closed and I want all **** and inters barges refunded cause it was them not making my payments when Id call and got the payments set up so I got hammered w charges so my ********************** around ****** for loan that I had it arranged to b pd off in April already now its the end of may and they haven t taken payment which I ve arranged twice and loan is still open

      Business Response

      Date: 05/30/2024

      May 30,2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ************************* - Complaint ID: ******** 

      Dear *****,

      I am writing on behalf of MaxLend in response to your May 25, 2024, letter notifying us of *************************** complaint,Complaint ID: ********.

      MaxLend values its customers and is disappointed that ************************* was dissatisfied with their loan experience. We have contacted **************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The interest rate they charged on my loan is usury and way more than 600% on a $2000. This is predatory and dangerous

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a pay day loan with MaxLend in December 2023. I hvave paid alll payments on time. In February 2024 I switched employers so my pay date changed from bi weekly to ***** a month the 15th and the last day of each month. I informed Maxlend of this change after before my April 15th pay date. They hve been calling me telling me to sign the change of date request and Im am unable to rain anything because when I log onto their website there is nothing that allows me to sign anything. I was told two weeks ago Tht I didnt hve to sign because it was put through their system on the back end. They deducted money out of my acct on April 26th which caused my bank acct to be overdrawn. They werent supposed to withdraw the payment until April the 30th. They are still calling and harassing me about signing a document That they have yet to send me anything to esign.

      Business Response

      Date: 05/03/2024

      May 3, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***************************** - Complaint ID: ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 29, 2024, letter notifying us of Ms. ******* Bookmans complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid loan in full according to plan, all payments on time, now owe more than original loan.

      Business Response

      Date: 04/30/2024

      April 30, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***************************** - Complaint ID: ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 24, 2024, letter notifying us of ********************************* complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ************** was dissatisfied with their loan. We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 05/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a ***** loan from Maxlend, with the agreement of paying 163$ every two weeks. Out of the blue they started taking 294$ every two weeks. Trying to pay off loan but they want ***** to pay loan off. They refuse to anything else

      Business Response

      Date: 04/06/2024

      April 6, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** *** ***** - Complaint ID:  ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 1, 2024, letter notifying us of Ms. *** Compos complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that Ms. ************** was dissatisfied with their loan. We have contacted Ms. ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:03/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      maxlend uses magic to strongarm their loneee's they have been constantly harassing me i am not even due yet its very similar to cashnet's strongarm tactics

      Business Response

      Date: 04/03/2024

      April 3, 2024
      *********************
      Dispute Resolution Specialist
      Better Business Bureau
      RE: ******************* - Complaint ID # ********

      Dear *****,
      I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ************** complaint, Complaint ID: ********, ********************** values its customers and is disappointed that ************** was dissatisfied with their loan.We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with him soon.
      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday,,or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan at Maxlend on November of $1100 from Maxlend, this people were suppossed to charge me by weekly, since January they started changing me every week, I been calling and everytime I called is a different story, I been tryng to settle the loan but they dont give me any option, so far I paid $1937.76 and they still charging me.

      Business Response

      Date: 03/20/2024

      March 20, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ******************************* - Complaint ID ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ********************** complaint, Complaint ID: ******** 

      MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 03/20/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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